Pottery Barn cribs, not portable

The reports, as CPSC published them

1. No one hurt

   Made Oct 30, 2019 · , sent to the company Dec 4, 2019 · , published by CPSC Dec 18, 2019

   The product, in the report: Brand: Pottery Barn Kids Model name and details: Kendall Low-Profile Convertible Crib, Simply White, UPS #5388116

   I ordered a crib from Pottery Barn Kids. After I assembled it I noticed that that spring platform was skewed and the sleeping surface slanted to one corner. It turns out that the holes of one post were all drilled 1” too high. It is dangerous if babies end up rolling into one side or one corner and can’t themselves get out.

   Model

   Kendall Low-Profile Convertible Crib

   Bought from

   Pottery Barn Kids

   Bought

   Sep 22, 2019

   Where

   Belmont, California: Unspecified

   Who was involved

   Unspecified

   The reporter’s relation to them

   Unspecified

   As this report names them

   Brand Pottery Barn Kids, made or sold by WILLIAMS-SONOMA, INC.

   How badly, in CPSC’s words

   Incident, No Injury

2. No one hurt

   Made Nov 17, 2017 · , sent to the company Sep 20, 2018 · , published by CPSC Oct 11, 2018

   The product, in the report: Pottery Barn Blythe convertible crib Item number: 320890

   We purchased a Blythe convertible crib from Pottery Barn this year. Our daughter rolled the first time in her crib yesterday and got her shoulder and arm stuck. We then noticed the 2” gap between the mattress pad and slats. Our mattress is the standard 52”x27.5” size. We went to the store and noticed the floor model has the same issue. The other crib models did not have this issue. They shrugged off our concern at the store. This is unsafe as my daughter could easily hurt herself or worse by becoming stuck at night.

   Bought from

   Pottery Barn, Indiana

   Bought

   Dec 15, 2016

   Where

   Fishers, United States: Home/Apartment/Condominium

   Who was involved

   Age 0, Female

   The reporter’s relation to them

   My Child

   As this report names them

   Brand Pottery barn, made or sold by WILLIAMS-SONOMA, INC.

   How badly, in CPSC’s words

   Incident, No Injury

3. No one hurt

   Made Apr 22, 2017 · , sent to the company Sep 7, 2017 · , published by CPSC Sep 29, 2017

   The product, in the report: Pottery Barn Kendall Convertible Crib

   Kendall Crib from Pottery Barn broke during regular use. One of the arms that fasten the metal mattress support to the crib frame itself snapped. It appears that either the weld or glue did not hold. This crib has been in use since August of 2016. All appropriate guidelines were followed pertaining to the use of the crib, and all assembly instructions were complete as directed. Fortunately, no injuries were sustained.

   Model

   Kendall Convertible Crib

   Bought from

   potterybarn.com

   Where

   North Potomac, Maryland: Home/Apartment/Condominium

   Who was involved

   Age 0, Female

   The reporter’s relation to them

   My Child

   As this report names them

   Brand Pottery Barn, made or sold by WILLIAMS-SONOMA, INC.

   How badly, in CPSC’s words

   Incident, No Injury

4. Seen by a doctor or nurse

   Made Sep 12, 2013 · , sent to the company Sep 19, 2013 · , published by CPSC Oct 21, 2013

   The product, in the report: Pottery Barn Kids Sleigh Fixed Gate Crib: The gentle curves of our Sleigh Fixed Gate Crib bring sweet cottage style to the nursery. The Model Number for the crib in my report is 8777799.

   In December 2011 I ordered the Pottery Barn Kids Sleigh Crib in White for my yet-to-be-born son. The following December, when he was 9 months old, I picked him out of the crib after a nap to find that paint was chipping off the rails (in big pieces) and the exposed wood was splintering. My son had paint flecks on his face and gums, and he most certainly ate some of the splintered wood as I found it in his diaper the next day. My son is/was not rough with the crib and only spends “sleeping time” in it. I am very vigilant on the monitor and take him out within 2 minutes of him waking up.

   At that time I contacted Pottery Barn Kids, sent them pictures and described the incident. They were quick to tell me that this must have been a defective crib and so they would be replacing it. I explicitly asked the representative [REDACTED] if this would happen again with the replacement crib and he assured me that it would not - he said that our first crib was a “fluke” and defective, and that the new crib would not break and splinter as the first did.

   After having the replacement for just one month (same exact Sleigh Fixed Gate Crib), my 11 month old son woke up from his afternoon nap I noticed he again had white paint chips stuck around his mouth. Of course I then checked out the crib and saw that there were two areas where the paint and “wood” were entirely eaten away. There was sawdust on the crib sheets. Until he went to bed that night he was coughing aggressively, presumably because some of the splinters of wood he ate were stuck in his throat. There were three separate splintering holes in the side of the crib. One was as large as a quarter. The quantity of wood that he was able to consume in just a few minutes was ridiculous. My poor son had wood coming out in his diapers for days. Not to mention who knows what was in the paint that he ate - PBK would not disclose any of the ingredients.

   As I said before, my son was not even a year old. He is only in his crib for naps and sleeping at night. We do everything we can to purchase products we think are well made and, most importantly, safe. I am outraged that Pottery Barn Kids knowingly put my child in such a dangerous position, not once but TWICE. I hate to think what would have happened if he had more than just a few minutes to chew on the rail. My child’s pediatrician agreed that this was an unacceptable instance and clearly had the potential to be a tragic event.

   These Pottery Barn cribs are dangerous and should be recalled and PBK knows it. A friend of mine had a nearly identical experience with Pottery Barn Kids Kendall Crib in Espresso, and the in-store representative confirmed that they’ve had a number of instances like this. PLEASE, someone look into this and have these cribs recalled.

   Model

   Pottery Barn Kids Sleigh Fixed Gate Crib

   Bought from

   http://www.potterybarnkids.com

   Bought

   Dec 1, 2011

   Where

   Swampscott, Massachusetts: Home/Apartment/Condominium

   Who was involved

   Age 0, Male

   The reporter’s relation to them

   My Child

   As this report names them

   Brand Pottery Barn Kids, made or sold by WILLIAMS-SONOMA, INC.

   How badly, in CPSC’s words

   Injury, Seen by Medical Professional

5. Hurt, no treatment

   Made Aug 9, 2013 · , sent to the company Aug 19, 2013 · , published by CPSC Sep 10, 2013

   The product, in the report: Pottery Barn Larkin Crib, espresso colored UPDATE 8/20/13 the item number is: 54-4241436

   My 16 month old son was using the Pottery Barn Larkin crib. On 8/5/13, my wife awoke to our son crying and screaming. When she went into his room, she discovered that my son’s left leg had become stuck between the slats of the crib. His leg was stuck at the thigh. My wife was unable to free his leg and was forced to contact the fire department. The slats of the crib had to be forced apart by crow bars to free the leg. That night, a mesh bumper was placed in the crib to prevent my son from putting his leg through the slats again. The next day, I was driving to work when my wife called to tell me that our son’s right leg had become stuck in the crib again despite the use of the mesh bumper. I came home and had to use a hammer to break one of the slats to free his trapped leg. He has not been in the crib since. Our concern is that this crib could seriously injure a child by trapping legs. This problem could be solved by allowing for quick and/or easy removal of the slats.

   Model

   Larkin

   Bought from

   Pottery Barn, California

   Bought

   Jan 1, 2012, about then

   Where

   Redondo Beach, California: Home/Apartment/Condominium

   Who was involved

   Age 1, Male

   The reporter’s relation to them

   My Child

   As this report names them

   Brand Pottery Barn, made or sold by WILLIAMS-SONOMA, INC.

   How badly, in CPSC’s words

   Injury, No First Aid or Medical Attention Received

6. Hurt, no treatment

   Made Oct 19, 2012 · , sent to the company Oct 31, 2012 · , published by CPSC Nov 15, 2012

   The product, in the report: Pottery Barn Kendall Low Profile Crib

   I have a Pottery Barn Kids Low Profile Kendall Crib. We purchased in September 2011 when our daughter was born. Our daughter is now 13 months old. In the past week on 2 occasions she has gotten her leg stuck through the crib slats (2” apart) and has hurt her leg both times. It is painful for her trying to remove her leg when she gets it caught because of the width of her knee. I suspect this problem can happen to other babies and could potentially be very dangerous.

   Model

   8744187

   Bought from

   Pottery Barn

   Bought

   Sep 1, 2011

   Where

   Ridgefield, Connecticut: Home/Apartment/Condominium

   Who was involved

   Age 1, Female

   The reporter’s relation to them

   My Child

   As this report names them

   Brand Pottery Barn Kendall Low Profile Crib, made or sold by WILLIAMS-SONOMA, INC.

   How badly, in CPSC’s words

   Injury, No First Aid or Medical Attention Received

7. No one hurt

   Made Sep 20, 2012 · , sent to the company Sep 28, 2012 · , published by CPSC Oct 22, 2012

   The product, in the report: 2007 Pottery Barn Kids Sleigh Drop-Side Crib (with fix-side repair kit in use). PO: 20020625 Date: 05/07 Sleigh Crib SKU# 4586301 2007-04 Made in Malasia

   I have a 2007 Pottery Barn Kids Sleigh Drop-Side Crib with the repair kit (2010) to make it a fixed-side crib. Our children have been very gentle on the crib, and we purchased it brand new from Pottery Barn Kids. Within the first year of ownership, we had trouble with the crib staying together, and the company completely replaced the crib. In 2010, we added the fix-side kit to make it stationary, per current US regulations and the recall of all drop-side cribs. Last night, Sept. 19, 2012, I went to move the crib a few inches (it came with casters), and as I gently pulled it toward me, the back side (NOT the drop rail side, which is now stationary anyway, but the original fixed side) bolt completely popped out causing the back side of the crib to come apart, which in turn caused the diagonally opposite front side rail to pop upward off the fixed track. The crib literally fell apart where it stood. It was rendered unusable. This does not seem to be an issue caused by the drop-side, although the drop-side tracks completely failed when the back failed. The only positive here is that my child was not in the crib at the time. We had to completely disassemble the crib and store it in another room, and my child had to sleep on a mattress on the floor.

   Model

   Sleigh Drop-Side Crib

   UPC

   I don’t know

   Serial number

   I don’t know

   Bought from

   Pottery Barn Kids

   Where

   Tarzana, California: Home/Apartment/Condominium

   Who was involved

   Age 39, Female

   The reporter’s relation to them

   Self

   As this report names them

   Brand Pottery Barn Kids, made or sold by WILLIAMS-SONOMA, INC.

   How badly, in CPSC’s words

   Incident, No Injury

8. No one hurt

   Made Jul 26, 2012 · , sent to the company Aug 8, 2012 · , published by CPSC Aug 29, 2012

   The product, in the report: The product is a crib and the paint is cracking off after using a mobile.

   This is part of a letter that I sent to Pottery Barn Kids and Williams-Sonoma, Inc. company on July 9th via e-mail and hard copy letter. I tried to follow-up almost a week later and and was told that someone would contact me. I followed up again on July 20th and received no response.

   The day after Thanksgiving in 2011 I went to your store in Kenwood Town Center in Cincinnati, Ohio. I was expecting my second child and was interested in buying the Ella Crib which I had seen on-line. This crib was reasonably priced and I believed that since it was a product from one of your stores that it would be a high quality product that would last. The associates in the store were very helpful. The crib was being discontinued and they were able to find the color crib that I wanted at a different store along with the conversion kit. I was so excited. It took a few weeks and some following up on my end, but the crib came in. We left it in the box until a few weeks before my due date (Feb. 21, 2012). When we opened it the crib looked lovely but had a somewhat strong paint smell. After it aired out a bit the smell went away. We checked the conversion kit at this time and it appeared to have all of the parts. We then assembled the crib and we put a mobile on the crib as well.

   The mobile was a nice mobile that we had used on my first son’s Bellini drop side crib. The mobile did not leave any mark. In fact that crib is a bit older has been used by a few kids before my son and does not have a scratch on it.

   The mobile was on the PBK crib for a few months and recently I noticed that my son was able to kick it with his feet so I took it off and noticed that the paint on the side of the crib was chipping off in chunks. I picked away the loose pieces but little hands that pick like my first son could probably easily pick additional paint off in chunks. I was shocked to see this. I would fully expect that a Pottery Barn Kids Crib would be designed with the expectation that the customer would put a mobile on it. I assumed that there was something wrong with the paint and that if I called your customer service someone would help me.

   On July 3rd I contacted the customer service number on your website. I explained what happened and I was transferred to someone else. I then explained what happened again and again I was transferred. I explained my situation for a third time and was told that there was a special group who dealt just with cribs, but that they were not in on July 3rd because of the holiday. I was given a different number [REDACTED]) and told to call back on Thursday.

   On Thursday I called back. I explained what happened and was told that since I purchased the product in the store they could not help me. I was told to contact the store. I hung up the phone and called the store. The same very nice associate who helped me to order the crib answered the phone. I explained my situation to her and she said that she would contact someone and see what they could do. I said that I thought it was the Ella crib but that I was at work and was not 100% sure. She said to e-mail her a photo of the crib. That afternoon I sent her a picture of the crib so she could see the model and a close up of the paint chips. I heard nothing back.

   On Saturday I happened to be at the mall so I stopped by your store. I explained what had happened and the associate who I had sent the e-mail to was in the back. They called her and she came to the front. She was holding a piece of paper and chatted with some other people before coming to talk to me. She said that she had received the e-mail. She then gave me a piece of paper with a number for the furniture doctor. She said that if she were me she would contact them and have them fix the crib because PBK does not make the crib anymore and because PBK has a policy of not providing replacement crib parts. I asked if PBK would cover the cost. She said that BPK would cover it if we had purchased the mobile from PBK but since we did not the cost would not be covered. She then said that BPK mobiles would not hook on the same way that ours did. I asked how they work and she explained one that hooked on differently and one that worked exactly as ours had. I said that I would have expected that your cribs would work with a mobile and that most customers who shop at your stores would use a mobile. She said that she could not help me, but that she would pass my e-mail on to her regional director (I believe that is the title, but I am not positive). Since I had not heard back from her originally I do not anticipate hearing back from anyone.

   I went home and read the materials that came with the crib. It does not say not to use a mobile that hooks onto the crib and it does not say to only use PBK mobiles. It does say to contact customer service if there is a problem with the crib and that PBK will help to find replacement parts if needed.

   I have used this mobile on a different crib with no problems and would not anticipate a problem with a quality product from PBK. If the crib had started to chip and I had received any service from anyone I would not be bothered. I know that quality issues can occur with any product. For all I know the paint was not completely dry before the parts were packaged (maybe that is why it had a strong paint smell when we opened the box) or something strange happened that the paint was not set in properly. I understand with mass production that problems can happen, but I am slightly disturbed with the service that I received when I had a problem. No one has been interested in helping me at all.

   Please understand I do not mind the way that the crib looks I am primarily concerned that when my son gets older he may be able to pick the paint off and eat it. Even if the location in question is repaired what if this is a problem with the paint overall and other areas that we are unaware of are weak and he can pick the paint when we are not watching him. The crib should be a safe area in the house where you can leave your child and know that they are safe without watching them 100% of the time.

   At this point I am looking for someone that is interested in helping me. I would be interested in either getting a replacement railing, returning the crib and conversion kit and getting a replacement crib and conversion kit or just getting a store credit for the crib and conversion kit.

   Model

   Ella Crib

   Bought from

   Pottery Barn Kids

   Bought

   Nov 25, 2011

   Where

   Cincinnati, Ohio: Home/Apartment/Condominium

   Who was involved

   Male

   The reporter’s relation to them

   My Child

   As this report names them

   Brand Pottery Barn Kids, made or sold by WILLIAMS-SONOMA, INC.

   How badly, in CPSC’s words

   Incident, No Injury

9. No one hurt

   Made Jun 10, 2011 · , sent to the company Jun 24, 2013 · , published by CPSC Jul 9, 2013

   The product, in the report: Standard Full size Crib

   Consumer stated that her 10 1/2 month old daughter was moving around in the crib and was able to peel of the plastic part of of the sticker which should not have been so easy to remove.

   Consumer took the object away from the child before it could cause a choking hazard.

   6/10/11 Consumer stated that she contacted the manufacturer who advised that her report was taken into consideration.

   Consumer is concern that this product is a safety issue and should be reported.

   Model

   Catalina crib

   UPC

   n/a

   Serial number

   unknown

   Bought from

   Pottery Barn Kids

   Bought

   Jun 1, 2010, about then

   Where

   New Fairfield, Connecticut: Home/Apartment/Condominium

   Who was involved

   Age 0, Female

   The reporter’s relation to them

   Unspecified

   As this report names them

   Brand Pottery Barn, made or sold by WILLIAMS-SONOMA, INC.

   How badly, in CPSC’s words

   Incident, No Injury

CPSC’s disclaimer

Sources