Hearth Record

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Thule strollers

1 report to CPSC, the latest made Sep 26, 2020. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

  • 1report to CPSC
  • Sep 26, 2020the latest report was made
  • Sep 26, 2020the earliest
  • 0with the company’s comments
Brand
Thule
Maker
Thule IncMakers, importers or sellers, as the reports name them
Product
StrollersCPSC’s product type: Baby Strollers (code 1522), in Toys & Children: Strollers & Car Seats

By month

1 report from October 2019 to September 2020; the most in September 2020, 1.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
September 20201

How badly anyone was hurt

  • No one hurt 1 CPSC: Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

  1. No one hurt

    Made Sep 26, 2020, sent to the company Dec 23, 2020, published by CPSC Jan 11, 2021

    The product, in the report: Thule Urban Glide Double Stroller, black

    We have a Thule Urban Glide 2 Double stroller and the product defects are endangering our two young children. Please see my emails to Thule to learn more about the issue (and their lack of immediacy to resolve the problem).

    [REDACTED] (Thule Warranty Form) <support@thulewarranty.[REDACTED].com> Fri, Sep 11, 4:45 PM to me

    ##- Please type your reply above this line -##

    Your request with number ([redacted]) has been updated. To add additional comments, please reply to this email. [REDACTED] (Thule Warranty)

    Sep 11, 2020, 16:45 EDT

    Hello ,

    My name is [REDACTED] and I will be glad to assist you.

    We apologize for the delay in getting back to you.

    If you have been assisted please ignore this message as I am following up with Tickets older than 30 days.

    [REDACTED] Thule America Customer Service Rep.

    [REDACTED]

    Aug 25, 2020, 14:26 EDT

    Hi there, it has been a month since I contacted your team about this issue. Can you provide an update?

    Thanks, [REDACTED]

    [REDACTED]

    Jul 26, 2020, 15:26 EDT

    Hello, We have had our Thule Urban Glide double stroller for just over one year and noticed that the seams on the hoods have started ripping, exposing the plastic wiring in easy reach of our two young daughters who love to tug at them. This seems like a quality issue as well as a danger since the sharp wires could jab at the kids’ arms and even their eyes/faces if they lean up. Wondering if there is anything that can be done about this. Overall we have been very happy with this stroller but disappointed in this seemingly simple quality oversight. Photos are attached.

    Attachment(s) Capture1.PNG 20200712_085229.jpg 20200712_085236.jpg 20200712_085229.jpg [93O0RP-0EWO]

    [REDACTED] Fri, Sep 11, 7:21 PM to Thule

    Hi [REDACTED], Thanks for replying. I have not been assisted on this issue which is disappointing given I sent my original message nearly two months ago. Please let me know how Thule plans to help me resolve this quality issue with our stroller.

    [REDACTED]

    [REDACTED] (Thule Warranty Form) <support@thulewarranty.[REDACTED].com> Sun, Sep 13, 12:51 PM (13 days ago) to me

    ##- Please type your reply above this line -##

    Your request with number [REDACTED] has been updated. To add additional comments, please reply to this email.

    [REDACTED] (Thule Warranty)

    Sep 13, 2020, 12:51 EDT

    We would like to make sure the replacement order is shipped to the correct location. An address is on file but can you please validate that it is your current mailing address so we can ensure you receive your order? Thule is unable to send parts or products to PO Boxes, so a physical address is the best option to ensure delivery. [REDACTED] Thule America Customer Service Rep.

    [REDACTED]

    Sep 11, 2020, 19:21 EDT

    Hi [REDACTED], Thanks for replying. I have not been assisted on this issue which is disappointing given I sent my original message nearly two months ago. Please let me know how Thule plans to help me resolve this quality issue with our stroller.

    [REDACTED]

    [REDACTED]

    [REDACTED]

    Hi [REDACTED], Thanks for your reply. What part/product are you sending? A new hood and/or wiring or an entirely new stroller? Just so I know what to expect. We actually just moved house this week and our new address is:

    [REDACTED] Thanks, [REDACTED]

    [REDACTED] (Thule Warranty Form) <support@thulewarranty.[REDACTED].com> Mon, Sep 14, 9:03 PM (12 days ago) to me

    ##- Please type your reply above this line -##

    Your request with number [REDACTED] has been updated. To add additional comments, please reply to this email.

    [REDACTED] (Thule Warranty)

    Sep 14, 2020, 21:03 EDT

    We are sending a new sun shade and frame.

    [REDACTED] is your order number you are all set!

    Thank you and have a great day!

    [REDACTED] Thule America Customer Service Rep.

    [REDACTED]

    Sep 13, 2020, 19:50 EDT

    Hi [REDACTED], Thanks for your reply. What part/product are you sending? A new hood and/or wiring or an entirely new stroller? Just so I know what to expect. We actually just moved house this week and our new address is:

    [REDACTED] Thanks, [REDACTED]

    [REDACTED]

    [REDACTED] Tue, Sep 15, 6:24 AM (11 days ago) to Thule

    Okay thank you!

    [REDACTED] 2:14 PM (0 minutes ago) to Thule

    Hi [REDACTED], We received the part you sent but are sad to report that the replacement item is not what we need to fix our issue. As the attached images detail, the shade roof hinge that we have (same part that you sent) works just fine and does not need replacing. The issue with our stroller is the support rod/rib which supports the last section of the fold-up roof -- the rod is too long for the sleeve it sits in, and as a result of this tension it has ripped through the hood seams. Obviously having sharp, hard wires exposed near kids’ faces is a serious safety issue.

    We have waited two months for Thule to help us with this crucial safety flaw in your product and I have begun contacting a number of child and consumer safety groups to help raise the alarm about this dangerous defect.

    Please feel free to call me to discuss further. [REDACTED]

    [REDACTED]

    Bought from
    Amazon.com / Outland USA
    Bought
    May 1, 2019, about then
    Where
    Vienna, Virginia: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Thule, made or sold by Thule Inc
    How badly, in CPSC’s words
    Incident, No Injury

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Back to Strollers

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

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