InStep strollers

16 reports to CPSC, the latest made Jun 21, 2017. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

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At a glance

From SaferProducts.gov, released Oct 25, 2026.

16reports to CPSC
Jun 21, 2017the latest report was made
Jun 15, 2011the earliest
16with the company’s comments

Brand: InStep
Maker: PACIFIC CYCLE, INCMakers, importers or sellers, as the reports name them
Product: StrollersCPSC’s product type: Baby Strollers (code 1522), in Toys & Children: Strollers & Car Seats

Other ways the reports write the brand (5)

“InStep Grand Safari”, “InStep Safari Double Jogging stroller”, “InStep Safari Swivel Wheel Double Jogger”, “InStep Suburban Safari” and “Instep Safari”

By month

3 reports from July 2016 to June 2017; the most in July 2016, 2. 13 earlier reports, since June 2011, are in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
June 2017	1
July 2016	2
October 2015	1
June 2014	1
November 2013	1
October 2013	1
May 2013	2
September 2012	1
July 2012	1
March 2012	1
October 2011	1
August 2011	1
July 2011	1
June 2011	1

How badly anyone was hurt

Hospital admission 1 CPSC: Injury, Hospital Admission
Emergency room 2 CPSC: Injury, Emergency Department Treatment Received
Seen by a doctor or nurse 1 CPSC: Injury, Seen by Medical Professional
First aid 2 CPSC: Injury, First Aid Received by Non-Medical Professional
Hurt, no treatment 5 CPSC: Injury, No First Aid or Medical Attention Received
No one hurt 4 CPSC: Incident, No Injury
No incident, no one hurt 1 CPSC: No Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

Seen by a doctor or nurse
Made Jun 21, 2017, sent to the company Jun 29, 2017, published by CPSC Jul 14, 2017

The product, in the report: Received this jogging Instep stroller as a gift at my baby shower. It is red.

My daughter and I were on a jog this morning using the Instep jogging stroller and the front wheel fell off causing us to face plant into the gravel and me to fall on top of her. Her face is all scraped up and I have multiple scrapes on my legs from falling on top of the stroller.

Model
PA-25622
Serial number
VA-13959
Bought from
Gift, Minnesota
Bought
Apr 1, 2016, about then
Where
Porter, Minnesota: Street or Highway
Who was involved
Age 0, Female
The reporter’s relation to them
My Child
As this report names them
Brand Instep, made or sold by PACIFIC CYCLE, INC
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(7/5/2017) PACIFIC CYCLE, INC: Dear Consumer: The model and serial numbers that you have provided do not match our product numbering format. Without more information on this specific product, we are not able to comment on this incident. We have asked our customer service team to reach out to you and collect more information on your product. If at any time you need further assistance, please contact us at customerservice@pacific-cycle.com or call 1-800-626-2811.

CPSC report 20170621-07BE3-2147399524. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jul 13, 2016, sent to the company Jul 21, 2016, published by CPSC Aug 8, 2016

The product, in the report: it’s a double jogging stroller, made for two children

While just starting to run with my 2 grandchildren in an InStep Suburban Safari double jogging stroller model 11-AR825 on July 4th, 2016, the front wheel fell off and caused the stroller to flip forward, injuring the two children and myself. I notice that this model of stroller is not part of the recall, but believe that it should be. We were participating in the Leon Valley Firecracker 5K in Leon Valley, Texas.

Model
11-AR825
Serial number
PO# PP00061467
Bought from
previous owner
Bought
Jul 2, 2016
Where
Leon Valley, Texas: Place of Recreation or Sports
Who was involved
Age 1, Female
The reporter’s relation to them
Other Relative
As this report names them
Brand InStep Suburban Safari, made or sold by PACIFIC CYCLE, INC
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(7/21/2016) PACIFIC CYCLE, INC: Pacific Cycle is dedicated to the quality and safety of our outdoor recreation products. Following reports that some consumers have experienced issues with the front wheel coming loose on certain models of swivel wheel jogging strollers, we are working with the U.S. Consumer Product Safety Commission to provide a repair kit. One of our customer service representatives will contact you promptly to discuss your product.

CPSC report 20160713-1E067-2147416889. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 12, 2016, sent to the company Jul 20, 2016, published by CPSC Aug 12, 2016

The product, in the report: Instep jogging stroller, purple, single. Please see attached photos for images of the stickers above the right and left wheels.

The front wheel detached from the Instep jogging stroller while my child was in it. The piece connecting it to the stroller (the same piece being replaced in the current recall) was irreparably damaged and we had to replace it at a local bike shop. The adult was walking at the time and the child was not injured.
I think my stroller may be older than those currently covered by the recall, but I don’t know for sure because we purchased it used at a garage sale in 2013. It is a purple, single Instep jogging stroller.
The stickers with the manufacturer’s numbers are partly rubbed out. Here is what I can see above the right wheel:
INSTEP LLC 2425 Enterprise Drive Suite 900, Mendota Heights, MN 55120, U.S.A T02 R 00 I ITEM NO. KA100 MADE IN CHINA
Above the left wheel, there is another sticker that says: 086100028798

Bought from
Used, garage sale
Bought
Jul 15, 2013, about then
Where
Unspecified: Unspecified
Who was involved
Age 2, Female
The reporter’s relation to them
My Child
As this report names them
Brand Instep, made or sold by PACIFIC CYCLE, INC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/21/2016) PACIFIC CYCLE, INC: Pacific Cycle is dedicated to the quality and safety of our outdoor recreation products. Following reports that some consumers have experienced issues with the front wheel coming loose on certain models of swivel wheel jogging strollers, we are working with the U.S. Consumer Product Safety Commission to provide a repair kit. One of our customer service representatives will contact you promptly to discuss your product.

CPSC report 20160712-99285-2147416955. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Oct 11, 2015, sent to the company Oct 20, 2015, published by CPSC Nov 3, 2015

The product, in the report: InStep Safari Single Seat Swivel Wheel Lifestyle Stroller, 11-AR190

I was out jogging with my daughter when the front wheel came unscrewed from the stroller causing the stroller to flip over front first. My daughter was strapped in and surprisingly didn’t sustain any major injuries (other than scratches on her face and legs). I fell when the stroller flipped and hit my chest and underarm on the curb of the sidewalk. I also sustained injury to my arms and legs. This stroller is unsafe and should not be labeled a ‘jogging stroller.’ The user manual does not state the stroller should not be used for jogging, it simply says to check all parts are secure before each use.

Model
11-AR190
Bought from
WalMart
Bought
Feb 11, 2015, about then
Where
Unspecified: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand InStep, made or sold by PACIFIC CYCLE, INC
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(10/28/2015) PACIFIC CYCLE, INC: Dear Consumer, We are sorry to hear about your experience with our product. Our swivel strollers are not intended for use at high speeds and are designed to have the front wheel locked in place when moving faster than a normal walking pace. In 2014, warning labels were added to the top of the stroller on the parent tray to remind and warn consumers that the front wheel must be locked in position during jogging or exercise activity and to check that the front wheel retention washers, wheel nuts, and quick release skewers are properly installed and securely tightened prior to use.
All of our strollers, including this model, are tested to the ASTM F833-13b stroller safety standard by a CPSC approved third party lab to ensure compliance.
If at any time you need further assistance, please contact us at customerservice@pacific-cycle.com or call 1-800-626-2811.

CPSC report 20151010-E5119-2147427638. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jun 27, 2014, sent to the company Jul 8, 2014, published by CPSC Jul 29, 2014

The product, in the report: Safari Double jogging stroller in green and grey

My children and I were going for a jog with our Instep Safari double stroller when the front wheel flew off causing my daughters ankle to get hurt and bruising up my leg. My son who was on the other side of the stroller was not hurt. The stroller is now broken because of the impact which damaged the part of the stroller that holds the wheel.

Model
Safari Double jogging stroller in green and grey
Bought from
Website
Bought
May 1, 2012
Where
Ephrata, Washington: Street or Highway
Who was involved
Age 4, Female
The reporter’s relation to them
My Child
As this report names them
Brand Instep Safari, made or sold by PACIFIC CYCLE, INC
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(7/22/2014) PACIFIC CYCLE, INC: Dear Consumer: We are sorry to hear about your recent experience. Our swivel wheel strollers are designed to have the front wheel locked in place when jogging. As we warn in the owner’s manual, if moving faster than a normal walking pace, the front swivel wheel must be locked in a fixed position to avoid wheel wobble or tip-over. Also your stroller is equipped with a quick release front wheel which must be securely locked in place prior to each use. The quick release front wheel is proven feature that has been reliably used for many years. When the quick release is properly installed (sufficiently tight and properly closed) the cam feature keeps the quick release in the closed position, which maintains the clamping pressure on the fork and safety washers to prevent front wheel separation. However, for safety reasons we recommend that the quick release be checked before every use to ensure that it is sufficiently tight, properly closed and the locking tab washers are properly installed into the fork slots. Please refer to your owner’s manual for proper installation of this feature. If at any time you need further assistance, please contact us at customerservice@pacific-cycle.com or call 1-800-626-2811.

CPSC report 20140627-BC1EB-2147443325. Submitter: Consumer Search for it on SaferProducts.gov
Hospital admission
Made Nov 12, 2013, sent to the company Nov 20, 2013, published by CPSC Dec 5, 2013

The product, in the report: InStep Safari Double Jogging stroller

I was using a double walking stroller (InSTEP Safari , by pacific cycle model #: 11-AR280) While pushing the stroller over rail road track the stroller stated to fold up. My 2 year old daughter went to brace herself as the stroller was starting to fold. At the same time i lifted the handle to lock the stroller. At this time my daughter placed her hand in a pinching point of the stroller. The pinch point had a shearing action and caused my daughter to have a partially amputated pinky finger. My daughter was taken by ambulance to the emergency room where a orthopedic surgeon deemed it necessary to have emergency surgery to regain blood flow and correct the compound fracture off the pinky finger. A pin was placed in finger to support the fracture. These procedures helped. My daughter may need corrective surgery a year or two from now to straighten her finger.

Model
model:11-ar280
Bought from
VMinovations
Bought
Apr 11, 2012
Where
OH, Ohio: Place of Recreation or Sports
Who was involved
Age 2, Female
The reporter’s relation to them
My Child
As this report names them
Brand InStep Safari Double Jogging stroller, made or sold by PACIFIC CYCLE, INC
How badly, in CPSC’s words
Injury, Hospital Admission

The company’s comments, in its own words

(12/5/2013) PACIFIC CYCLE, INC: Dear Consumer:
We are sorry to hear about your unpleasant experience with one of our Instep Strollers. Based on what you described, the frame was not locked in placed when you went over the railroad tracks. There is a latch on each side of the stroller that needs to be properly engaged before use. When the frame is locked in place, the stroller will not fold up and the pinch points are not accessible.
As we warn in the manual, there are pinch points on the sidewall of the frame that are necessary to allow the stroller to fold and unfold. In addition, please keep children clear of this area when folding and unfolding the stroller. All of our strollers are designed and tested to pass the ASTM F833 Safety Standards for Strollers which includes evaluating the product for any pinch points.
We have passed your information to our Customer Service department and they will contact you directly for assistance. If at any time you need further assistance, please contact us at customerservice@pacific-cycle.com or call 1-800-626-2811.

CPSC report 20131112-303CC-2147449960. Submitter: Consumer Search for it on SaferProducts.gov
Emergency room
Made Oct 17, 2013, sent to the company Oct 25, 2013, published by CPSC Nov 8, 2013

The product, in the report: Instep safari swivel double jogging stroller model # 11-ar278

Our family was running in a 5k to benefit hospice and the front wheel of our instep double jogging stroller fell off causing the stroller to tip forward onto the concrete resulting in injuries to both my children and my husband. My oldest son received scratches on his hand and a bruise on his head. My youngest son had to be rushed to the ER do to a serious head contusion. I noticed someone else reported this same incident. It was definitely not due to the consumer not properly installing the front wheel because the front screw bent causing the front wheel to fall off. The screw was put in by the manufacturer not the consumer. I do not recommend this stroller to anyone because this could of caused death to a small infant. We had issues with this stroller from the beginning when we were missing of the trays. We are now out the price of the stroller and over $1k in medical bills. So not worth it!!!

Model
11-ar278
Bought from
Walmart.com
Bought
Sep 24, 2013
Where
Maysville, Kentucky: Street or Highway
Who was involved
Age 1, Male
The reporter’s relation to them
My Child
As this report names them
Brand Instep, made or sold by PACIFIC CYCLE, INC
How badly, in CPSC’s words
Injury, Emergency Department Treatment Received

The company’s comments, in its own words

(10/30/2013) PACIFIC CYCLE, INC: Dear Consumer: We are sorry to hear about your recent experience with one of our Instep swivel strollers. The swivel strollers are not intended for use at high speeds and are designed to have the front wheel locked in place when moving faster than a normal walking pace. Locking the front wheel requires you to manually switch the front wheel from the swivel position to the fixed position. Please refer to your owner’s manual for more information on how to use the manual front wheel swivel lock. As we warn in the owner’s manual, the front swivel wheel must be locked in the fixed position when jogging, otherwise the stroller may become unbalanced leading to a cause loss of control or tip over. If at any time you need further assistance, please contact us at customerservice@pacific-cycle.com or call 1-800-626-2811.

CPSC report 20131017-EA956-2147450826. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made May 31, 2013, sent to the company Jun 10, 2013, published by CPSC Jun 24, 2013

The product, in the report: InStep Safari Double Jogging Stroller by Pacific Cycle

Front wheel of stroller FELL OFF while running at top speed. Locking mechanism on stroller then immediately malfunctioned and stroller CLOSED and collapsed on 2 children, ages 3 years and 20 months. Jogger and 3 year old sustained no injuries, but 20 month old’s arm was caught between the bars as it closed and he sustained lacerations and deep bruising. All three individuals then had to walk home, dragging the stroller, for a mile.

Model
11-AR278
Bought
Jan 15, 2013, about then
Where
Waxhaw, Unspecified: Home/Apartment/Condominium
Who was involved
Age 1, Male
The reporter’s relation to them
My Child
As this report names them
Brand InStep, made or sold by PACIFIC CYCLE, INC
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(6/19/2013) PACIFIC CYCLE, INC: We are sorry to hear about your recent experience with one of our Instep swivel jogging strollers. Your jogging stroller is equipped with a quick release front wheel and must be securely locked in place prior to each use. The quick release front wheel is a proven feature that has been reliably used for many years. When the quick release is properly installed (sufficiently tight and properly closed) the cam feature keeps the quick release in the closed position, which maintains the clamping pressure on the fork and safety washers prevents front wheel separation. However, for safety reasons we recommend that the quick release be checked before every use to ensure that it is sufficiently tight, properly closed and the locking tab washers are properly installed into the fork slots. Please refer to your owner’s manual for proper installation of this feature.
If at any time you need further assistance, please contact us at customerservice@pacific-cycle.com or call 1-800-626-2811.

CPSC report 20130531-122A9-2147455636. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made May 21, 2013, sent to the company May 29, 2013, published by CPSC Jun 12, 2013

The product, in the report: InStep Safari Swivel Wheel Double Jogger ASIN: B002QE4JDC Item model number: 11-AR281

InStep Safari Swivel Wheel Double Jogger
I have owned this product for 2 years and the button for folding it up has decided to stop working. Not a big deal as it doesn’t fold up on accident since it works against the kids weight but when I started pushing it up a hill the small crack cause from the malfunction closed and badly pinched my childs skin. If a finger got caught in there it could cause major damage.

Model
I11-AR281
Bought from
Amazon
Bought
Feb 15, 2011, about then
Where
San diego, California: Street or Highway
Who was involved
Age 4, Male
The reporter’s relation to them
My Child
As this report names them
Brand InStep Safari Swivel Wheel Double Jogger, made or sold by PACIFIC CYCLE, INC
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(5/31/2013) PACIFIC CYCLE, INC: Dear Consumer:
We appreciate feedback on our products for any potential safety or quality concerns. In the owner’s manual we recommend checking the stroller for any damage prior to each use. If product is damaged, we warn not to use the product. If you are unsure of the product’s condition or safety, please contact our customer service before using.
If at any time you need further assistance, please contact us at customerservice@pacific-cycle.com or call 1-800-626-2811.

CPSC report 20130521-005E0-2147455922. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Sep 18, 2012, sent to the company Sep 26, 2012, published by CPSC Oct 11, 2012

The product, in the report: InStep Grand Safari Double Jogger - Black/Grey, Item #BCF379688194 Style #11-AR220B. Description Comfort, function and style come together in this swivel wheel sport stroller. Large pneumatic wheels and a zero-degree turn radius allow you to conquer tight turns and small spaces. The Grand Safari Double stroller is also easy to fold and transport -- making it the perfect choice for parents on the go! 12” front / 16” rear pneumatic tires with molded rims provide performance and style -- front swivel includes remote lock out. Molded parent tray with two cup holders adds convenience. Dual trigger folding mechanism offers uncompromising safety. Rubberized, adjustable handle is comfortable and slip resistant. Pivoting, molded child trays with two cup holders each. Exposed spring suspension delivers a smooth ride. Built-in MP3 speaker keeps children entertained. Faux lambskin seat pads add warmth and comfort. Carrying capacity: 50 lbs per seat. Dimensions: Open: 40”H x 32.25”W x 49”D Folded: 20”H x 32.25”W x 33.5”D Product weight: 37.75 lbs. Pattern: Black and Grey IMPORTED

I purchased the InStep Grand Safari Double Jogger stroller, Style #11-AR220B. After having the stroller for about 6 months (barely used since it was mostly winter time) we had a problem with the canopies. My 4 year old moved the one canopy forward and the hinge connecting the two canopies together popped off. On one side the the spring sticks out so she keeps catching herself on it and has sustained scratches and minor cuts. I was able to use a wrench to put the two end pieces back together but it popped off again. So far I haven’t been able to find a recall about it or replacement parts. This is not a cheap stroller so I hate to throw it out and buy another when it’s still functional.

Model
InStep Grand Safari, Style #11-AR220B, Item #BCF379688194
Bought from
Burlington Coat Factory, Virginia
Bought
Aug 25, 2011, about then
Where
Hampton, Virginia: Home/Apartment/Condominium
Who was involved
Age 3, Female
The reporter’s relation to them
My Child
As this report names them
Brand InStep Grand Safari, made or sold by PACIFIC CYCLE, INC
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(10/4/2012) PACIFIC CYCLE, INC: Dear Consumer:
We appreciate feedback on our products for any potential concerns. We were informed our Customer Service Department has contacted you and will be replacing your current stroller with a new Instep Grand Safari Double Jogging stroller. In addition, we have made a design change and added a plastic cap to cover the canopy hinge to protect the rivet and spring from being damaged or broken.
If at any time you need further assistance, please contact us at customerservice@pacific-cycle.com or call 1-800-626-2811.

CPSC report 20120918-C49BC-2147463643. Submitter: Consumer Search for it on SaferProducts.gov
Emergency room
Made Jul 10, 2012, sent to the company Jul 18, 2012, published by CPSC Aug 1, 2012

The product, in the report: InStep 11-AR266 Safari Swivel Double Stroller

When stroller goes over a bump in the road, the part that opens to release the stroller, opens involuntarily. My 2 year olds upper arm got stuck and pulled in, which resulted in her having to have 5 stitches.

Model
InStep 11-AR266 Safari Swivel Double Stroller
Serial number
InStep 11-AR266
Where
Charlotte, North Carolina: Home/Apartment/Condominium
Who was involved
Age 2, Female
The reporter’s relation to them
My Child
As this report names them
Brand InSTep, made or sold by PACIFIC CYCLE, INC
How badly, in CPSC’s words
Injury, Emergency Department Treatment Received

The company’s comments, in its own words

(8/1/2012) PACIFIC CYCLE, INC: Dear Consumer,
We are sorry to hear about your recent experience with one of our double jogging strollers. Based on what you describe, the latch was not fully engaged. There is a latch on each side of the stroller that needs to be properly engaged to function properly. Make sure the frame is properly locked before each use.
If at any time you need further assistance on the operation of your product, please contact us directly at customerservice@pacific-cycle.com or call our Customer Service at (800)-626-2811.

CPSC report 20120710-17D3D-2147465837. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 13, 2012, sent to the company Mar 20, 2012, published by CPSC Apr 5, 2012

The product, in the report: InStep Safari Double Jogging Stroller, Red Model No.: 11-AR279

InStep Safari Double Jogging Stroller Model #11-AR279
Part of the latch that holds the stroller open when not folded up broke when going over a curb (pushed down on the stroller handle to get the front wheel onto the curb, which broke the latch), causing the stroller to start to fold up with the kids in it. The latch is made of plastic, so the pressure pushing down on the handle to get it onto a curb or step is enough to break it. The stroller is rated to hold up to 100 lbs, the kids in weighed 25 lbs and 35 lbs, so well below the rated weight.

Model
InStep Safari Double Jogging Stroller, Red; Model:11-AR279
Bought from
WalMart
Bought
Mar 2, 2012
Where
Warrenton, Virginia: Place of Recreation or Sports
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand InStep, made or sold by PACIFIC CYCLE, INC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/11/2012) PACIFIC CYCLE, INC: Dear Consumer,
Thank you for your feedback regarding one of our double jogging strollers. We have investigated your issue further and wanted to share our findings. First of all, there is a latch on each side of the stroller that needs to be properly engaged to function properly and support up to 100 lbs. These latches look like they are made only of plastic, but actually one catch on each side is made of steel. It has plastic molded over it. We tested this model with both latches engaged with 120 lbs for 3,500 cycles without any breaking of the latches. (We actually perform this test every month during manufacturing) We then unlatched one hinge and performed the same test. The plastic only catch of the latched hinge broke as you described and show in your attached pictures. Basically, we can duplicate the issue you experienced if only one latch is engaged.
As a reminder, please make sure you have both latches fully engaged before using your stroller.
You stated you already contacted our Customer Service about this incident and are waiting resolution but, if you need further assistance at any time, please contact us at customerservice@pacific-cycle.com or call 1-800-626-2811.

CPSC report 20120313-2A130-2147469322. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 24, 2011, sent to the company Nov 1, 2011, published by CPSC Nov 16, 2011

The product, in the report: double seat swivel wheel jogging stroller. Instep Grand Safari Double jogging stroller. Manufactured by Pacific Cycle

The front wheel of my Double Seat Swivel Wheel Jogging Stroller CAME OFF while running. I almost severely injured myself and my two children. The front wheel shakes severly if not in lock mode, yet there is nothing in the manual that says it must be in lock mode at certain speeds. It is very dangerous and COMMON among product owners, since I just saw a lot of reviews on the internet about it. Customer service is very quick to send you a new front fender (mine got bent in the accident), so I’m assuming they deal with this issue A LOT. This product should be recalled.

Model
11-AR282
Bought from
Amazon.com
Bought
Aug 22, 2011
Where
Roseville, California: Street or Highway
Who was involved
Age 2, Male
The reporter’s relation to them
My Child
As this report names them
Brand Instep, made or sold by PACIFIC CYCLE, INC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/9/2011) PACIFIC CYCLE, INC: Dear Consumer,
Your model is equipped with a “Quick Release” front wheel and must be securely locked in place prior to each use. The “Quick Release” front wheel is a proven feature that has been reliably used for many years. When the “Quick Release” is properly installed (sufficiently tight and properly closed) the cam feature keeps the “Quick Release” in the closed position, which maintains the clamping pressure on the fork and safety washers prevents front wheel separation. However, for safety reasons we recommend that the “Quick Release” be checked before every use to insure that it is sufficiently tight, properly closed, and the locking tab washers are properly installed into the fork slots. If a wheel comes off, it is typically due to improper installation and maintenance from the end user. Page 7 of the product manual will discuss the proper installation of this feature.
The front swivel wheel must be locked to use the stroller while jogging. This is to avoid the wheel from shaking or vibrating. If the wheel is still vibrating or shaking at what the consumer feels is too slow of a speed, you can tighten the nut that holds the front wheel stem to the frame under the front fender. This is discussed on Page 7 and Page 11 of the product manual. Be careful on how much you tighten this as it will reduce your swiveling function if too tight.
If you would like any further assistance, please contact us directly at customerservice@pacific-cycle.com or call our Customer Service at (800) 626-2811.

CPSC report 20111024-848E7-2147474013. Submitter: Consumer Search for it on SaferProducts.gov
No incident, no one hurt
Made Aug 1, 2011, published by CPSC Aug 23, 2011

The product, in the report: InStep Safari Double Seat Swivel Wheel Jogging Stroller # 11-AR281 sold by Strollers.com

I purchased a double stroller for my daughter who informed me that the buckle on child restraint of stroller does not engage properly and can be unfastened by infants.

Model
11-AR281
Bought from
Strollers.com
Bought
Aug 24, 2010
Where
Philomath, Oregon: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand InStep, made or sold by PACIFIC CYCLE, INC
How badly, in CPSC’s words
No Incident, No Injury

The company’s comments, in its own words

(8/22/2011) PACIFIC CYCLE, INC: Dear Consumer,
Thank you for providing this information. To help us better understand your experience, our customer service department will be contacting you for more information and if necessary requesting the buckle back for evaluation. Please do not use your stroller if the buckles are not properly engaged.
If you need further assistance, please contact us directly at customerservice@pacific-cycle.com or call our Customer Service at (800) 626-2811

CPSC report 20110801-26473-2147476658. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 1, 2011, published by CPSC Jul 26, 2011

The product, in the report: InStep Grand Safari Swivel Wheel Jogger

I have used this stroller for 6 months now, 2-4 times a week on average I’d say. While out on a 4-miler the other day, the front wheel came clear off. Just... popped off. LUCKILY I had slowed down to a walk as I was going around a 90-degree corner downtown. I was planning on popping into the library really quickly, so I was going to go into swivel mode. I had just flipped it to swivel mode from locked (as I was WALKING)... and then the thing lurched. I looked down to see that the wheel and the metal U-shaped thing that holds it were all bent at a funny angle. I just thank God this didn’t happen while I was at full speed. We both would have crashed... badly.
I had to do my best to reattach the wheel so that we could walk home. I had to cut my run short, this happened 2 miles in. As I walked home, the fact that I nearly crashed set in, and I decided that I was NOT using this stroller again no matter what. It just did not feel safe anymore and I did NOT trust it. Also, even just walking home, it didn’t push quite right anymore. Something had gotten bent/broken on it when the wheel came off.
Now, I need to say that I’ve been training for competitive races for 3 years now. I’ve been running with a jogging stroller of some kind for a year. I’ve used THIS model for 6 months. I’m not an idiot. I know HOW to run with a jogger. I check the air pressure on all tires every other run.
The other morning, I put air in all the tires (which is a HUGE pain in the ass on the front wheel, even with a specially-designed pump). That’s all I did. I didn’t mess with the quick release wheel mechanism. I NEVER have messed with it. EVER.
When I got home, I put my son down for his nap and IMMEDIATELY contacted In Step... thinking that surely a company who makes BABY products would have excellent customer service and be eager to help me be as safe as possible. I asked to talk to someone about a warranty claim, as this stroller supposedly has a 1-year warranty. The rep I was connected with was vaguely sympathetic, but very firm in that it was somehow MY FAULT. She was convinced that either I had loosened the quick-release wheel or had been running with it in swivel mode. I argued with her, and told her 3 separate times that I had not messed with the wheel and that I’m not stupid and was NOT running in swivel mode. The very suggestion of it is kind of laughable, as the stroller wobbles dangerously at even a fast walk in swivel mode - it would be pretty much impossible to really run with it. She finally said that what they could do under the warranty was send me replacement parts. I said thanks but no thanks, I am not using an unsafe product with my first born son in it, and that I will not be giving In Step any more of my money ever again.

Bought from
Amazon.com
Bought
Dec 29, 2010
Where
Cottage Grove, Oregon: Other
Who was involved
Age 1, Male
The reporter’s relation to them
My Child
As this report names them
Brand InStep, made or sold by PACIFIC CYCLE, INC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/19/2011) PACIFIC CYCLE, INC: Dear Consumer,
Without your contact information and product model number, it makes it very difficult to properly evaluate your incident and review communications with our Customer Service Department. Based on your incident description, the front wheel came off while moving which can cause the fork and bracket to get bent. When the “Quick Release” is properly installed - sufficiently tight and properly closed - the cam feature keeps the “Quick Release” in the closed position, which maintains the clamping pressure on the fork and safety washers and prevents front wheel separation. The “Quick Release” front wheel is a proven feature that has been reliably used for many years. However for safety reasons we recommend that the “Quick Release” be checked before every use to insure that is sufficiently tight, properly closed, and the locking tab washers are properly installed into the fork slots. Because you are a competitive runner and using the stroller very frequently, this is very important for you and may help explain our response from our Customer Service Department.
We would like to send you any parts necessary to fix your stroller and restore your confidence in our products. If you would like any further assistance, please contact us directly at customerservice@pacific-cycle.com or call our Customer Service at (800) 626-2811.

CPSC report 20110701-AE9B4-2147477653. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jun 15, 2011, published by CPSC Jul 8, 2011

The product, in the report: In step brand double jogging stroller InSTEP 2007 Safari Double Jogging Stroller

I recieved a call from a customer, [REDACTED], that her stroller wheel had come off with a child in the stroller causing the stroller to flip and her to fall. The child was not hurt and no one needed medical attention but it easily could have been otherwise. The bad wheel was the front wheel of a double jogging stroller made by In-Step. The mechanism that appears to have caused this was the “quick release” feature that is common on some bike tires.

Where
Oak Bluffs, Massachusetts: Other Public Property/Office
Who was involved
Age 5, Female
The reporter’s relation to them
Unspecified
As this report names them
Brand InSTEP, made or sold by PACIFIC CYCLE, INC
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(7/26/2011) PACIFIC CYCLE, INC: Dear Consumer,
Without your contact information and product model number, it makes it very difficult to properly evaluate your incident. The “Quick Release” front wheel is a proven feature that has been reliably used for many years. When the “Quick Release” is properly installed (sufficiently tight and properly closed) the cam feature keeps the “Quick Release” in the closed position, which maintains the clamping pressure on the fork and safety washers prevents front wheel separation. However, for safety reasons we recommend that the “Quick Release” be checked before every use to insure that it is sufficiently tight, properly closed, and the locking tab washers are properly installed into the fork slots. If a wheel comes off, it is typically due to improper installation and maintenance from the end user.
If you would like any further assistance, please contact us directly at customerservice@pacific-cycle.com or call our Customer Service at (800) 626-2811.

CPSC report 20110615-9CFB5-2147478165. Submitter: Child Service Provider Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

InStep strollers

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