Bugaboo strollers

The reports, as CPSC published them

1. No one hurt

   Made Jul 12, 2026 · , sent to the company Jul 15, 2026 · , published by CPSC Jul 29, 2026

   The product, in the report: Bugaboo Butterfly Stroller, color Black/Midnight Black. Compact/lightweight umbrella-style stroller for infants/toddlers, purchased new from Bugaboo. Purchased March 30, 2023 for $359.20. The specific defect involved the left rear wheel, which detached due to a missing screw.

   While using the Bugaboo Butterfly Stroller, the left rear wheel fell off due to a missing screw. The wheel detachment happened suddenly during normal use, causing the stroller to become unstable and difficult to control. A child was in the stroller at the time of the incident. No screw was missing or loose prior to this incident to my knowledge the wheel simply came off, which suggests either a manufacturing defect (missing/improperly secured screw) or a component failure. No injury occurred, though there was a risk of the child falling or the stroller tipping over.

   Model

   Butterfly Stroller

   Serial number

   C42012303005084

   Bought from

   www.bebeangbaby.com

   Bought

   Mar 30, 2023

   Where

   Japan: Other Public Property/Office

   Who was involved

   Age 4, Unknown

   The reporter’s relation to them

   My Child

   As this report names them

   Brand Bugaboo, made or sold by Bugaboo International BV

   How badly, in CPSC’s words

   Incident, No Injury

2. No one hurt

   Made Oct 19, 2025 · , sent to the company Nov 6, 2025 · , published by CPSC Nov 26, 2025

   The product, in the report: The product is a Bugaboo Dragonfly stroller, color Black/Midnight Black, standard U.S. model. It is a compact, full-feature stroller designed for infants and toddlers. The stroller has a reversible seat that reclines to multiple positions, a telescoping handlebar, a storage basket beneath the seat, and four wheels with suspension. The affected part is the seat hardware/frame, which supports the recline mechanism and connects to the stroller chassis. The stroller measures approximately 36 inches long x 18 inches wide x 40 inches high when open. Serial numbers: Original stroller: 46012331001134 Replacement stroller: 46012338007039

   Hello, we own the Bugaboo Dragonfly stroller that we purchased through Albee Baby in Sept 2023. The stroller was being used for our infant during normal walks. While in the upright position, the seat back suddenly drops backward into a reclined position while the child is seated creating a hazard. The child was buckled and not injured but the sudden movement could have caused injury. This happens with the stroller frequently.

   We had already replaced the original stroller under warranty due to other issues, and this defect is occurring with the replacement unit. We reported the issue to Bugaboo, and they confirmed our serial number (46012338007039) is not included in the December 2023 CPSC recall, which cited a similar failure. They automatically sent a replacement seat frame without verifying that the safety problem was resolved. Because this incident appears to match the defect described in the recall, we believe the safety issue may extend beyond the original recalled serial numbers.

   Model

   Bugaboo Dragonfly

   Serial number

   46012338007039

   Bought from

   Albee Baby

   Bought

   Sep 4, 2023, about then

   Where

   Brooklyn, New York: Street or Highway

   Who was involved

   Unknown

   The reporter’s relation to them

   My Child

   As this report names them

   Brand Bugaboo, made or sold by Bugaboo International BV

   How badly, in CPSC’s words

   Incident, No Injury

3. No one hurt

   Made Apr 10, 2025 · , sent to the company Apr 22, 2025 · , published by CPSC May 6, 2025

   The product, in the report: Serial number/item code: 42012228000967 Stroller name: Bugaboo Butterfly (complete Black/Forest green)

   One side of my Bugaboo Butterly stroller chassis broke in half in the middle of the street in Manhattan ([REDACTED]) and my child tipped over to the side with the stroller almost hitting her head on the asphalt street. This is an extremely upsetting and scary product defect as the stroller has been used only in the city and my child is not even near the weight limit. The stroller was bought in November 2022 and has been used only a little over two years.

   Model

   42012228000967

   Serial number

   42012228000967

   Where

   New York, New York: Street or Highway

   Who was involved

   Age 4, Female

   The reporter’s relation to them

   My Child

   As this report names them

   Brand Bugaboo, made or sold by Bugaboo International BV

   How badly, in CPSC’s words

   Incident, No Injury

4. No one hurt

   Made Mar 5, 2025 · , sent to the company Mar 10, 2025 · , published by CPSC Mar 24, 2025

   The product, in the report: Bugaboo Fox 2 in grey

   I bought the bugaboo fox 2 in the summer time and only used it for church as I have another stroller for when out and about. One day when I put my child in the stroller it completely collapsed and my child almost fell out but I caught him in time, then i thought maybe I didnt latch it properly but noticed that if the stroller is stored in the cold temp it does not latch properly as I do not have issues with it if when I store it inside where it is not cold. I have other friends that have the bugaboo fox 2 with the same issue. It does not latch properly if stored in the cold and it collapses and is a safety hazard!

   Model

   Bugaboo fox 2

   Bought from

   bugaboo.com

   Bought

   Apr 21, 2022, about then

   Where

   Mount Vernon, Washington: Other Public Property/Office

   Who was involved

   Age 1, Male

   The reporter’s relation to them

   My Child

   As this report names them

   Brand Bugaboo fox 2, made or sold by Bugaboo International BV

   How badly, in CPSC’s words

   Incident, No Injury

5. No one hurt

   Made Feb 7, 2025 · , sent to the company Feb 12, 2025 · , published by CPSC Feb 27, 2025

   The product, in the report: “Bugaboo Butterfly - The ultra-compact stroller for travels near and far”

   My wife and I purchased a Bugaboo Butterfly a month ago. We were traveling with our twins at the airport. They are six months old. Once we got through security, and the stroller went through the x-ray machine, we put the stroller on the ground, opened it up, and when i put my son in the stroller it collapsed to the ground, that is the stroller folded with our son in it and he fell backwards inside the stroller and banged his head on the ground. he started crying immediately and we were of course worried that he was concussed at best and some kind of internal brain bleeding at worst. So far, he seems okay however, i can’t imagine we’re the only ones that this has happened to. the manufacturer - Bugaboo International B.V. - while I understand they’re very focused on a clean design for their high end $500 stroller, there are several ways in which they could design features or even signals that the stroller isn’t fully locked / safe to seat a baby. For example, there are these little white lines near the handles to show once the stroller is locked in place, but the lines are white in color to match their design color scheme - these should be either green or red and even say something like “safe” and “no safe”. I know it’s not the cleanest design but given the stakes, they should overdo it on safety.

   Model

   Butterfly

   UPC

   100035004

   Serial number

   100035004

   Bought from

   https://www.bugaboo.com/us-en

   Bought

   Jan 15, 2025, about then

   Where

   Fort Myers, Florida: Other Public Property/Office

   Who was involved

   Age 0, Male

   The reporter’s relation to them

   My Child

   As this report names them

   Brand Bugaboo Butterfly, made or sold by Bugaboo International BV

   How badly, in CPSC’s words

   Incident, No Injury

6. No one hurt

   Made Sep 21, 2023 · , sent to the company Sep 25, 2023 · , published by CPSC Oct 10, 2023

   The product, in the report: Bugaboo Dragonfly stroller, specifically the seat (not the bassinet or frame). https://www.bugaboo.com/us-en/strollers/bugaboo-dragonfly/bugaboo-dragonfly-bassinet-and-seat-stroller-PM006447.html

   We experienced three instances of the Bugaboo Dragonfly stroller’s seat collapsing with our baby daughter in it after unfolding the stroller. In all instances, the seat back collapsed downward after being unfolded with the seat in parent-facing mode. In one instance, the seat back collapsed so far that our daughter was angled towards the floor and began sliding towards the floor - a very scary potential of falling on her head/neck to the floor. We luckily were able to catch her before she fell, but barely. We immediately notified Bugaboo support and have yet to receive any response, which we think is irresponsible. Through a web search, we found this Bugaboo article: https://service.bugaboo.com/s/article/UPDATE-Important-notice-regarding-Bugaboo-Dragonfly-seat-safety?language=en_GB The issue reporting instructions in that article are wrong (they point to a UK support email address), and the blame-y wording points to incorrect use by users. However, article doesn’t describe how to unfold the stroller properly, and it is telling that it does not link directly to the user guide. In fact, the user guide is unreadable and unclear (literally - it includes pictures only, with no words!). We would like Bugaboo to (1) be clear about how to use its stroller safely and (2) immediately recall the unsafe stroller seat and replace it for all customers.

   Model

   Dragonfly stroller

   Serial number

   S46012313012730

   Bought from

   Bugaboo website

   Bought

   Jun 8, 2023

   Where

   United States: Home/Apartment/Condominium

   Who was involved

   Age 0, Female

   The reporter’s relation to them

   My Child

   As this report names them

   Brand Bugaboo Dragonfly, made or sold by Bugaboo International BV

   How badly, in CPSC’s words

   Incident, No Injury

7. No one hurt

   Made Dec 17, 2014 · , sent to the company Dec 29, 2014 · , published by CPSC Jan 13, 2015

   The product, in the report: Bugaboo 71101 Cameleon Seat / Bassinet Frame

   I have a Bugaboo Cameleon Stroller with a seat/bassinet frame part #71101. I have had the stroller for about 3 1/2 years. While I was walking my 3 1/2 year old ~35 pound son the seat frame broke in half causing the frame to break off from the stroller and my son to fall to the ground. After I assisted my son, I looked at the stroller and saw that the plastic holding the parts together had broken in half causing the seat to be unattached to the frame. Luckily, it is winter time and my son was wearing a jacket and did not sustain any major injuries. It does not seem to be a safe design for a stroller to come apart while in use.

   I then contacted Bugaboo and they did not seem to think this was an important issue and did not ever offer a replacement part. There response was “Just like any mobile unit, maintenance and part replacements are sometimes necessary.” Which means to me that a stroller breaking in half during normal use is just part of everyday maintenance. Based on their lack of concern, I am led to believe that is may be a common occurrence.

   Model

   Cameleon

   Serial number

   140101104650160

   Bought from

   Galt Baby, Illinois

   Bought

   Mar 14, 2011

   Where

   Chicago, Illinois: Street or Highway

   Who was involved

   Age 3, Male

   The reporter’s relation to them

   My Child

   As this report names them

   Brand Bugaboo, made or sold by Bugaboo International BV

   How badly, in CPSC’s words

   Incident, No Injury

8. Hurt, no treatment

   Made Feb 3, 2014 · , sent to the company Feb 11, 2014 · , published by CPSC Mar 7, 2014

   The product, in the report: 2007 Bugaboo Frog Navy Blue Stroller

   I was pushing my child through my apartment complex when the stroller folded down on it’s own causing the bassinet to hit the ground and my 11 week old to be tossed around in it. There were no serious injuries but he cried for a considerable amount of time. Now I’m afraid of taking him for a walk in this stroller because it could have resulted in a way worse outcome (I’m glad he wasn’t in the seat!)

   Where

   Ypsilanti, Michigan: Home/Apartment/Condominium

   Who was involved

   Age 0, Male

   The reporter’s relation to them

   My Child

   As this report names them

   Brand Bugaboo, made or sold by Bugaboo International BV

   How badly, in CPSC’s words

   Injury, No First Aid or Medical Attention Received

9. No one hurt

   Made Feb 4, 2013 · , sent to the company Feb 12, 2013 · , published by CPSC Feb 27, 2013

   The product, in the report: Bugaboo Cameleon Stroller

   We purchased the Bugaboo Cameleon stroller in May 2011 right before our son was born. When our son was about 12-13 months old (the stroller was already converted from the bassinet), we noticed that every time we put our son in the stroller we had to re-tighten the harness straps. From about 12 months on our son was able to take his arms out of the shoulder harness straps but we continued to just tighten the straps each time we put him in the stroller and just figured that there was nothing we could do. Every time we went to BuyBuyBaby I would ask if there is anything I could do and they would tell me they have heard people complaining about that before. At around 17 months old our son had figured out that by just pulling on the straps he could loosen them and then one day he completely turned himself around and stood up in the stroller! Obviously I took my son out of the stroller immediately and stopped using it completely. I am lucky I caught him before something serious happened. When I called Bugaboo Customer Service in October 2012 to tell them this they told me that they have gotten a lot of complaints about this and have addressed the issue in their newer model. They told me that they have completely re-designed their harness system so that the straps can no longer loosen on their own and they would send the new harness with a new seat fabric so I can install it in my model stroller. Since I stopped using the stroller completely I had forgotten to send them the information that they requested but then I saw a few weeks ago another part on the stroller (the carry handle) was recalled. So, I got together all of the information and sent it to them. I also followed up with a call to request a full refund for the stroller since I had so many complaints and safety concerns and I was no longer using the stroller because of my safety concerns. They told me, “It is not our policy to issue refunds due to safety concerns, we will try our best to address your issues.” At that point I decided to report my issues to the CPSC, I figured that if I am having this problem with the safety harness so are many other people. If Bugaboo has a fix for the problem, everyone should get it! To date I have still not gotten the new safety harness system and seat fabric. I called Bugaboo again this morning and submitted all of my information again to them. They told me that the first time I submitted my information it was incomplete although I provided them with everything they asked for. I did however receive the new carry handle promptly since it was “officially” recalled.

   Model

   Bugaboo Cameleon

   UPC

   70120

   Serial number

   140101111000144

   Bought from

   BuyBuyBaby, New York

   Bought

   May 8, 2011

   Where

   Syosset, New York: Place of Recreation or Sports

   Who was involved

   Age 1, Male

   The reporter’s relation to them

   My Child

   As this report names them

   Brand Bugaboo, made or sold by Bugaboo International BV

   How badly, in CPSC’s words

   Incident, No Injury

10. First aid

    Made Jan 8, 2013 · , sent to the company Jan 23, 2013 · , published by CPSC Feb 13, 2013

    The product, in the report: Bugaboo Cameleon Stroller

    This stroller is dangerous. No matter how many times we tighten the straps, it ALWAYS comes loose. This has always been a safety concern for us, but our daughter was always zipped up in the foot muff and didn’t really move a lot, so we just continued to tighten the straps as they came loose. She is now 23 months old and is able to take the loose straps off. As I was pushing the stroller today, my daughter got out of the straps and fell out of the stroller and landed on her face. She had a bloody nose and cut her lip. I didn’t have the safety bar attached because we use the Bugaboo snack/cup holder and you can’t attach the bar if the snack/cup holder is attached - in hindsight, another safety concern that should be addressed. I’m relieved her injuries weren’t severe.

    I am extremely upset. My husband and I take the time to research every baby product we purchase and spend a considerable amount of money on these products to ensure our child’s safety. This is a highly rated, EXPENSIVE stroller with safety straps that seem like an afterthought. Apparently this is a very popular problem and Bugaboo’s solution to “cross” the straps to fix the problem is not an acceptable solution. The straps need to be re-designed and replaced or the stroller should be recalled.

    Model

    Bugaboo Cameleon Stroller

    Bought from

    Nordstrom

    Bought

    Dec 1, 2010, about then

    Where

    Washington: Other Public Property/Office

    Who was involved

    Age 1, Female

    The reporter’s relation to them

    My Child

    As this report names them

    Brand Bugaboo Cameleon, made or sold by Bugaboo International BV

    How badly, in CPSC’s words

    Injury, First Aid Received by Non-Medical Professional

11. No one hurt

    Made Nov 18, 2012 · , sent to the company Nov 28, 2012 · , published by CPSC Dec 12, 2012

    The product, in the report: stroller

    I have a bugaboo cameleon and my 15 month old was in it. I heard her gasping and looked down to see she had bitten a huge chunk of the bumper bar off and was choking on. I grabbed her and fished it out of her mouth and luckily she was ok. Had I not heard her when I did she might not be.

    Model

    cameleon

    Bought from

    bugaboo

    Bought

    Apr 1, 2012, about then

    Where

    California: Other Public Property/Office

    Who was involved

    Age 1, Female

    The reporter’s relation to them

    My Child

    As this report names them

    Brand Bugaboo, made or sold by Bugaboo International BV

    How badly, in CPSC’s words

    Incident, No Injury

12. No one hurt

    Made Aug 22, 2012 · , sent to the company Aug 31, 2012 · , published by CPSC Sep 24, 2012

    The product, in the report: Bugaboo Cameleon Stroller

    The straps on our Bugaboo Cameleon have become extremely loose, so much that on the tightest my 1 year old son can get right out of.

    Model

    Cameleon

    Bought from

    Buy Buy Baby, New York

    Bought

    Aug 1, 2010

    Where

    Babylon, New York: Street or Highway

    Who was involved

    Age 1, Male

    The reporter’s relation to them

    My Child

    As this report names them

    Brand Bugaboo, made or sold by Bugaboo International BV

    How badly, in CPSC’s words

    Incident, No Injury

13. No one hurt

    Made Aug 7, 2012 · , sent to the company Aug 24, 2012 · , published by CPSC Sep 10, 2012

    The product, in the report: Bugaboo Camelon Stroller

    Bugaboo Cameleon Stroller: A previous incident report was submitted: CPSC Posted Your Report No. 20120606-7A8AD-2147466884 on SaferProducts.gov

    Due to the broken safety belt, Bugaboo finally sent a replacement seat “after” filing this report. However, as mentioned in the above report number, the safety belt is not safe. The straps continue to loosen on their own. They do not hold their position. On a daily basis (and on long trips) you MUST tighten the safety belt. This is not safe for infants under one year old. I believe one year old and up the belt in its loose form can hold a child safely. When I mentioned this to the Bugaboo customer service rep responding to the report number above she indicated my straps were from an older model and that the replacement would take care of this. This is not true.

    Since we received the replacement safety belt, on numerous occasions not only do we have to tighten the straps, but the straps fall off the shoulder of the infant and must be repositioned, or if the child sits forward we must jump to secure him as he could fall out.

    This must be corrected. The new model in the stores is still the same. The safetly belts do not hold their position. There are four positions to tighten the straps and all four do not hold their position.

    Model

    Cameleon

    Serial number

    X01112501123

    Bought from

    Giggle

    Bought

    Oct 13, 2011

    Where

    New York, New York: Street or Highway

    Who was involved

    Age 0, Male

    The reporter’s relation to them

    My Child

    As this report names them

    Brand Bugaboo Cameleon Stroller, made or sold by Bugaboo International BV

    How badly, in CPSC’s words

    Incident, No Injury

14. Hurt, no treatment

    Made Jul 24, 2012 · , sent to the company Aug 1, 2012 · , published by CPSC Aug 15, 2012

    The product, in the report: Bugaboo chameleon stroller purchased in 2008 The serial number is 1105552.

    While buckling the baby into the stroller, her leg was pinched between the buckle and the clasp. This happened twice in the last two months. There should be a plastic flat piece behind the clasp (on the leg side) to prevent the skin from being caught while fastening buckle. It was very painful for my child and resulted in a cut with blood blister the first time and bruise the second time. You can be extremely careful but if the child moves at exactly the wrong time there is not much you can do.

    Model

    Chameleon

    Serial number

    1105552

    Bought from

    Buy buy baby

    Bought

    Jan 2, 2008, about then

    Where

    Forest hills, Unspecified: Home/Apartment/Condominium

    Who was involved

    Age 0, Female

    The reporter’s relation to them

    My Child

    As this report names them

    Brand Bugaboo, made or sold by Bugaboo International BV

    How badly, in CPSC’s words

    Injury, No First Aid or Medical Attention Received

15. No one hurt

    Made Jun 6, 2012 · , sent to the company Jun 14, 2012 · , published by CPSC Jun 28, 2012

    The product, in the report: Baby Stroller - Bugaboo Cameleon

    Bugaboo Cameleon Stroller: 1. Safety belt has broken. Requested replacement two months ago and have still not received nor heard from them. The way the belt broke apparently has a high incident rate amongst consumers. The store where I purchased said six other people came in that week reporting the same breakage.

    2. Safety belt loosens daily. When you tighten the straps they loosen on their own and you must tighten them again to ensure infant is safe. Also, this strollers safety belt is too large for a child from about 8 months and younger. My son is a big boy and the straps over his shoulders are not tight and always loosen anyway. The stroller is not safe. I can not sit him upright in the stroller as he falls forward and can not be securely strapped in. He also fell out of the straps when leaning forward but was caught.

    3. We have had the safety straps taped together as we wait for Bugaboo to replace. We would prefer our money back as we feel the stroller is for older children and not infants/babies under twelve months based on the safety straps.

    Model

    Cameleon

    Serial number

    X01112501123

    Bought from

    Giggle

    Bought

    Oct 13, 2011

    Where

    NEW YORK, New York: Street or Highway

    Who was involved

    Age 0, Male

    The reporter’s relation to them

    My Child

    As this report names them

    Brand Bugaboo, made or sold by Bugaboo International BV

    How badly, in CPSC’s words

    Incident, No Injury

16. Emergency room

    Made Mar 8, 2012 · , sent to the company Mar 16, 2012 · , published by CPSC Mar 30, 2012

    The product, in the report: Bugaboo Frog stroller. Black and silver

    I bought a bugaboo frog in 2010 from Buy Buy Baby. On January 30 2012 I Went to the mall with him strapped into the seat. We went from the parking lot to go up to a small curb when I pulled back the whole seat ejected causing my baby to fall face first on to the concrete curb. His pacifier was cracked in half and he was gushing blood from his mouth. It was one of the most traumatic things I have ever experienced as a mother. The hospital could not stitch the inside of his mouth and his top baby teeth where shoved back up in his gums. His gums bled, where badly bruised, and swollen for several days. I sent bugaboo an email in January of my concern and I heard back from them promptly. I was told they would speak to corporate about replacing my stroller and get back with me with in a week . They also mentioned the frog was discontinued and that they felt I was not going to make a case for them. It is now march and I have no word from them and I don’t think they took my claim seriously I think this stroller should be recalled and parents should know before another baby or child is injured I am unhappy with Bugaboo and the way they are handling the situation. I now own a stroller that I will not use ever again due to legitimate safety concerns.

    Model

    Frog

    UPC

    38022201

    Serial number

    0889226

    Bought from

    Buy Buy Baby

    Bought

    May 1, 2010, about then

    Where

    columbus, Ohio: Other Public Property/Office

    Who was involved

    Age 1, Male

    The reporter’s relation to them

    My Child

    As this report names them

    Brand Bugaboo, made or sold by Bugaboo International BV

    How badly, in CPSC’s words

    Injury, Emergency Department Treatment Received

17. No one hurt

    Made Nov 25, 2011 · , sent to the company Dec 22, 2011 · , published by CPSC Jan 9, 2012

    The product, in the report: Bugaboo Comeleon Stroller

    Caller’s Bugaboo Camellion stroller was used for her daughter who is 3yrs old, now for her son who is 4 months old, she was using it the same day that her son was christened.

    Caller’s husband had locked the carriage, was taking the baby out when brake on strolller gave way causing the stroller to roll away.

    Manufacturere told caller that this was wear & tear, sent her a new brake which her husband has had many problems trying to put on.

    Caller wanted to report to alert consumers,, this stroller was not included in the recall for the Bugaboo Bee Stroller

    Model

    Comeleon

    Serial number

    092596

    Bought

    Aug 1, 2008, about then

    Where

    Unspecified: Unspecified

    Who was involved

    Age 0, Male

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Bugaboo, made or sold by Bugaboo International BV

    How badly, in CPSC’s words

    Incident, No Injury

18. No one hurt

    Made Nov 16, 2011 · , sent to the company Dec 15, 2011 · , published by CPSC Jan 9, 2012

    The product, in the report: Chameleon Stroller

    The consumer says the straps are too loose. The manufacturer told her the child may be too small for the stroller. The consumer says her daughter is an average sized toddler at 22 months. She says that her daughter also fell out of the stroller. The manufacturer explained that she is not the first to complain about it but their are not enough reports for a recall. They suggested she install a safety pin. The consumer stopped using the stroller because her daughter can stand right up in it even with the straps fully tightened. The consumer feels the manufacturer is not taking the safety issue seriously.

    UPDATE: The company has contacted consumer and is sending a new seat. They said no changes have been made to model since she bought hers. But in case her seat is defective. They also mentioned they have tried to explain to corp. in past but no changes made. Waiting on seat.

    Model

    Chameleon

    Bought from

    Buy Buy Baby

    Bought

    Jul 15, 2009

    Where

    Smithtown, New York: Unspecified

    Who was involved

    Female

    The reporter’s relation to them

    My Child

    As this report names them

    Brand Bug A Boo, made or sold by Bugaboo International BV

    How badly, in CPSC’s words

    Incident, No Injury

CPSC’s disclaimer

Sources