Britax strollers

41 reports to CPSC, the latest made Jun 21, 2021. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

41reports to CPSC
Jun 21, 2021the latest report was made
May 16, 2011the earliest
40with the company’s comments

Brand: Britax
Maker: Britax Child Safety IncMakers, importers or sellers, as the reports name them
Product: StrollersCPSC’s product type: Baby Strollers (code 1522), in Toys & Children: Strollers & Car Seats

Other ways the reports write the brand (12)

“Britex”, “Britax 2012 B-Agile and B-Safe Travel System, Black”, “Britax B Agile SIngle Stroller”, “Britax B-Agile”, “Britax B-Agile Stroller”, “Britax B-Free Stroller”, “Britax B-Ready Stroller”, “Britax B-Safe”, “Britax Bob”, “Britax Chaperone”, “Britax Child Safety Inc.” and “britaz”

By month

1 report from July 2020 to June 2021; the most in June 2021, 1. 40 earlier reports, since May 2011, are in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
June 2021	1
February 2020	1
September 2019	2
August 2019	1
July 2018	1
April 2018	1
April 2017	1
March 2017	3
February 2017	3
January 2017	2
October 2016	1
February 2016	1
January 2016	4
June 2014	1
May 2014	1
April 2014	1
March 2014	3
February 2014	2
January 2014	4
September 2013	1
September 2012	2
April 2012	1
July 2011	1
June 2011	1
May 2011	1

How badly anyone was hurt

Emergency room 4 CPSC: Injury, Emergency Department Treatment Received
Seen by a doctor or nurse 5 CPSC: Injury, Seen by Medical Professional
First aid 8 CPSC: Injury, First Aid Received by Non-Medical Professional
Hurt, no treatment 5 CPSC: Injury, No First Aid or Medical Attention Received
Hurt, care not known 1 CPSC: Injury, Level of care not known
No one hurt 17 CPSC: Incident, No Injury
No incident, no one hurt 1 CPSC: No Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

Seen by a doctor or nurse
Made Jun 21, 2021, sent to the company Jun 24, 2021, published by CPSC Jul 9, 2021

The product, in the report: Britax b free stoller in black. The car seat used is the britax endeavor.

While using a britax b free stroller with the endeavor carseat. The car seat became detached from the stroller when the release lever was not being pressed. This incident required medical attention for my child. The issue is the intermediate bracket that connects the car seat to the stroller. The stroller side of this bracket is not strong enough to keep the car seat attached. The product seems to be factory spec with no noticeable defects and the part did not crack when this incident happened. The issue can be replicated (without my child in the car seat of course) by simply pulling on the car seat and it pops right off the stroller. Pulling on the car seat is the easiest way to demonstrate the problem. However, it was a small shock from the front wheel hitting a step that causes the car seat to fall off during this incident. I suspect that any incident that causes the stroller to stop rapidly could also cause this issue such as jogging, going down steps, avoiding an object.

Model
B-FREE STROLLER U741900
Serial number
U741900017542
Bought from
AMAZON.COM
Bought
Mar 10, 2021
Where
canton, Michigan: Home/Apartment/Condominium
Who was involved
Age 0, Male
The reporter’s relation to them
My Child
As this report names them
Brand Britax, made or sold by Britax Child Safety Inc
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(7/6/2021) Britax Child Safety Inc: Britax Child Safety, Inc. seriously considers all reports related to product safety. Britax also investigates any reports of harm posted to the CPSC database. As always, we encourage consumers to contact our Customer Service Department during ordinary business hours to provide product information and address product complaints. Britax has reviewed the reported incident with this consumer.

CPSC report 20210621-18CA8-2147363390. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Feb 2, 2020, sent to the company Feb 10, 2020, published by CPSC Mar 3, 2020

The product, in the report: Britax B-after Cool Flow stroller

Upon using the Britax B-Free Cool Flow Stroller for the first time without an infant seat attached my son sustained a bruise and road rash kind of abrasion to the back of his head. He was in the stroller off and on for an afternoon. He was in the restraints and nothing else added to stroller. At the time of incident he was was approximately 6 months old.

Model
B-Free Cool Flow
Bought from
Buy buy baby
Bought
Jun 15, 2019, about then
Where
Unspecified: Unspecified
Who was involved
Age 0, Male
The reporter’s relation to them
My Child
As this report names them
Brand Britax, made or sold by Britax Child Safety Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

CPSC report 20200202-56DA7-2147375077. Submitter: Consumer Search for it on SaferProducts.gov
Emergency room
Made Sep 17, 2019, sent to the company Oct 3, 2019, published by CPSC Oct 18, 2019

The product, in the report: Red Britax B-Agile stroller

As I attempted to fold stroller using side button, center release strap, the tissue of my right hand was compressed in the stroller folding element. Specifically, the fifth digit (pinky) of my right hand incurred severe laceration, and was fractured. I required assistance to release the stroller mechanism, in order to remove the injured hand. Medical attention was required immediately- the finger appeared to be critically severed, was causing pain, and was bleeding profusely. Upon seeking emergency medical treatment (anesthesia to area, X-rays, cleaning, debridement, bone reset, stitches, bandaging, stint, antibiotic and pain treatment), I was advised I had incurred an open fracture, with severe laceration, including damage to nail bed, and concerns about infection due to nature of injury, exposure, and damage to the tissue.

Model
B-AGILE Stroller batch # P000021553
Serial number
U341783
Where
Malibu, California: Other Public Property/Office
Who was involved
Age 38, Female
The reporter’s relation to them
Self
As this report names them
Brand Britax, made or sold by Britax Child Safety Inc
How badly, in CPSC’s words
Injury, Emergency Department Treatment Received

The company’s comments, in its own words

(10/7/2019) Britax Child Safety Inc: Britax Child Safety, Inc. seriously considers all reports related to product safety. Britax also investigates any reports of harm posted to the CPSC database. As always, we encourage consumers to contact our Customer Service Department during ordinary business hours to provide product information and address product complaints.

CPSC report 20190917-B3B75-2147377635. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 12, 2019, sent to the company Oct 7, 2019, published by CPSC Oct 22, 2019

The product, in the report: Britax Bob Stroller Model Number: U671856

Britax Bob Stroller Wheel Falls Off The quick release lever for a Britax Bob Stroller does not work. This is a manufacturing defect. After emailing and calling Britax Customer Service they say we would have to purchase a new stroller at a $600 cost, which is unacceptable.
It is currently dangerous to use as the wheel can fall off when using.

Model
U671856
Serial number
U671856000557
Bought from
Amazon
Bought
Sep 9, 2016
Where
SOLANA BEACH, California: Street or Highway
Who was involved
Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Britax Bob, made or sold by Britax Child Safety Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/7/2019) Britax Child Safety Inc: Britax Child Safety, Inc. seriously considers all reports related to product safety. Britax also investigates any reports of harm posted to the CPSC database. As always, we encourage consumers to contact our Customer Service Department during ordinary business hours to provide product information and address product complaints.

CPSC report 20190912-B9FBD-2147377721. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 6, 2019, sent to the company Aug 14, 2019, published by CPSC Aug 28, 2019

The product, in the report: 3 wheel stroller

The front wheel on the Britax B-Free stroller falls out during use causing the stroller to tip forward and hit the ground by the child’s feet. The wheel will snap back in, but will fall out again if the stroller is tilted back as when you would raise the front of the stroller up to get up a curb

Model
B-Free
Serial number
u7111901008323
Bought from
amazon
Bought
May 1, 2019, about then
Where
Indianapolis, Indiana: Home/Apartment/Condominium
Who was involved
Age 1, Male
The reporter’s relation to them
My Child
As this report names them
Brand Britax B-Free Stroller, made or sold by Britax Child Safety Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/26/2019) Britax Child Safety Inc: Britax Child Safety, Inc. seriously considers all reports related to product safety. Britax also investigates any reports of harm posted to the CPSC database. Britax has reviewed the reported incident. As always, we encourage consumers to contact our Customer Service Department during ordinary business hours to address product complaints.

CPSC report 20190806-2709A-2147379408. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 13, 2018, sent to the company Jul 23, 2018, published by CPSC Aug 6, 2018

The product, in the report: Britax BReady Stroller, black, with attachments for seat and/or car seat

While using my Britax BReady stroller with our second child, the brake indicator was “red” indicating it was locked, and it felt locked as I wiggled it. I took my daughter’s carseat out of the stroller attachments and put her in the car. Meanwhile, the stroller rolled away into traffic. Three cars almost hit the stroller and each other. The brake was obviously not set despite the indicator showing that it was. This is a faulty product that very easily could have cost my 3 month old her life.

Model
B Ready Stroller
UPC
Batch P000029132
Serial number
U281793669297
Bought from
Babies R Us
Where
Edmonds, Washington: Other Public Property/Office
Who was involved
Age 36, Female
The reporter’s relation to them
Self
As this report names them
Brand Britax, made or sold by Britax Child Safety Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/24/2018) Britax Child Safety Inc: Britax Child Safety, Inc. seriously considers all reports related to product safety. Britax also investigates any reports of harm posted to the CPSC database. Britax has reviewed the reported incident. As always, we encourage consumers to contact our Customer Service Department during ordinary business hours to address product complaints.

CPSC report 20180713-0C554-2147386818. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Apr 25, 2018, sent to the company May 16, 2018, published by CPSC May 31, 2018

The product, in the report: Bob Jogging Stroller

My daughter wanted to accompany me on a run, not the first time but rather a habit. I proceeded to check the tire pressure and fill up the tires to the recommended PSI and check the hardware and straps to ensure everything was in working order and safe for both of us. We were well on our way and a mile into the run the front wheel shook for a monment then the next moment I fell forward due to the stroller wheel coming out of place and my child was face down in the stroller, on the ground. We both where horrified and as a parent I lost any confidence that BobJ Jogging stroller was a trusted product to have my child in. I expected more from a highe end stroller and now face a long road ahead as a military member of not being able to use a vital tool for the maintaining of mandatory level of acceptable fitness. Thank you for fielding my concerns

Where
Unspecified: Unspecified
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
made or sold by Britax Child Safety Inc
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(5/29/2018) Britax Child Safety Inc: Britax Child Safety, Inc. seriously considers all reports related to product safety. Britax also investigates any reports of harm posted to the CPSC database. Britax has reviewed the reported incident and attempted to contact this consumer for more information. As always, we encourage consumers to contact our Customer Service Department during ordinary business hours to provide product information and address product complaints.

CPSC report 20180425-4B8DC-2147388360. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 13, 2017, sent to the company Apr 24, 2017, published by CPSC May 8, 2017

The product, in the report: B-agile stroller u461782

My Britax stroller was broken on the attaching system last year. I’m concerned that my baby will fall down when I use it. I just received an email informing me there are potential issues reported on this specific part of my stroller so I would like your help to repair it or replace it. I just had a baby so this is urgent as i need to use it right now.

Model
B-agile Britax
Serial number
U461782314173
Bought from
Diapers.com
Bought
Jan 27, 2014
Where
Guadalajara, Mexico: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Britax, made or sold by Britax Child Safety Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/4/2017) Britax Child Safety Inc: Britax Child Safety, Inc. seriously considers all reports related to product safety. Britax also investigates any reports of harm posted to the CPSC database. The B-Agile stroller travel system with Click & Go receivers is the subject of a recall campaign announced by the CPSC in February 2017. Britax has reviewed the reported incident with this consumer and shipped a repair kit. As always, we encourage consumers to contact our Customer Service Department during ordinary business hours to provide product information and address product complaints.

CPSC report 20170413-2A9D4-2147404447. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 27, 2017, sent to the company Apr 4, 2017, published by CPSC Apr 18, 2017

The product, in the report: Britax 2016 B-Agile/B-Safe 35 Travel System, Black

To whom it may concern,
I had receiver mount to unexpectedly pop out/break of the stroller and my baby car seat pop off one side of the stroller. Luckily I was able to grab the baby car seat in time without having my baby fall off.
I have contacted Britax to request my replacement and had no luck and/or response. I have also tried calling their phone number various times without anybody picking up, having to wait for more than an hour on the phone.
I wanted to report this issue with the hopes of getting a fix to my problem.
Thank you,

Model
2016 B-Agile
Bought from
Amazon
Bought
Jul 15, 2016
Where
Austin, Texas: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Britax, made or sold by Britax Child Safety Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/11/2017) Britax Child Safety Inc: Britax Child Safety, Inc. seriously considers all reports related to product safety. Britax also investigates any reports of harm posted to the CPSC database. The B-Agile stroller travel system with Click & Go receivers is the subject of a recall campaign announced by the CPSC in February 2017. Britax has shipped this consumer a repair kit with delivery confirmation on 4/3/2017 and attempted to follow up with the consumer with no response. Unfortunately, we are unable to offer further comment at this time. As always, we encourage consumers to contact our Customer Service Department during ordinary business hours to provide product information and address product complaints.

CPSC report 20170327-27301-2147404838. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Mar 21, 2017, sent to the company Mar 31, 2017, published by CPSC Apr 14, 2017

The product, in the report: britax B Agile travel system

> > Hola > Soy [REDACTED] > Vivo en Argentina. En diciembre del 2013 compre un britax b-agile. Por su seguridad, justamente. Después de mucho buscar y leer infinitos comentarios decidí que britax era el cochecito que yo quería tener para mi bebe. > > Mi hijo nació el [REDACTED] y antes de cumplir DOS MESES de vida, el huevito salió volando por el aire, literal. Así como suena. Voló por los aires. Gracias a Dios ya que iba atado no le pasó nada, más que 12 horas en un hospital estudiándolo a ver si no se estaba desangrando por dentro. > > Luego de poder tomar coraje para enfrentar la situación, llame a britax e informe todo lo que me había pasado. Nunca me creyeron, yo lo sé. Nunca, creo que perdí más de un mes de mi vida con reclamos y demás. Pero yo sé que nunca me creyeron porque me dijeron que nunca habían reportado algo así y que yo seguramente no había escuchado el click, que enganchaba el huevo con la carriola. Tan Segura estoy que escuche ese click y que hice todo bien que hoy el tiempo me da la razón. Solo hay que saber esperar. > > Ayer me llegó un mail de Amazon informándome lo que britax estaba informando. Que había habido fallas en algunos cochecitos, y oh casualidad, el mío fue uno de ellos. > A mí me lo repusieron, es decir, simplemente lo cambiaron. Y no fue nada fácil ya que lo hicieron solamente por mi insistencia y porque yo viajé a los Estados Unidos, sino nunca me lo hubieran repuesto, ya que nunca me creyeron. Además de que en Argentina no está britax, solo revendedor. > > Mi hijo está vivo, gracias a dios, pero yo no logró sacarme la imagen del huevo volando y dando una vuelta carnero e imaginando lo que pudo haber pasado. Claramente el episodio me traumo, y mucho. > > Ah, y el cochecito que me dieron de cambio, nunca lo use. Lo regale. Porque nunca más confíe. Una pena. Espero que a lo largo de los años hayan cambiado. > Desde que me llego el mail de Amazon que estoy tratando de comunicarme con Britax, casi un mes, ni un solo mail, ni una sola respuesta, nada. Y reenvio mi inquietud una vez al dia, aprox.
> Espero una respuesta y un resarcimiento, pronto. > Saludos > [REDACTED] > Hello I’m [REDACTED] live in Argentina. In December 2013 buy a britax b-agile. For your safety, exactly. After much searching and reading countless comments I decided that britax was the stroller I wanted to have for my baby.My son was born on [REDACTED] and before he turned TWO MONTHS of life, the car seat flew through the air, literally. Just as it sounds. It flew through the air. Thanks to God and to him that was tied nothing happened to him, more than 12 hours in a hospital studying it to see if it was not bleeding inside.After being able to take courage to face the situation, call britax and report everything that had happened to me. They never believed me, I know. Never, I think I lost more than a month of my life with claims and others. But I know that they never believed me because they told me that they had never reported something like that and that I certainly had not heard the click, that I hooked the car seat with the stroller. So Sure I’m listening to that click and I did everything right today that time gives me the reason. You just have to know how to wait.Yesterday I received an Amazon mail informing me what britax I was informing. That there had been faults in some strollers, and by accident, mine was one of them.They put it back to me, that is, they just changed it. And it was not easy because they did it only because of my insistence and because I traveled to the United States, but they would never have replaced it, since they never believed me. Besides that in Argentina is not britax, only reseller.My son is alive, thank God, but I did not manage to get the image of the car seat flying and going around a ram and imagining what could have happened. Clearly the episode I traumo, and much.Oh, and the stroller I got changed, never use it. I gave it. Because I’ll never trust you again. A pity. I hope that over the years they have changed.Below I resend the email that Amazon sent me.I expect an answer and a refund soon.regards [REDACTED]

Model
06T 00563611
UPC
nc 2080 (cn)
Serial number
E9BE53B885166
Bought from
amazon
Bought
Dec 20, 2013
Where
Buenos Aires, Argentina: Street or Highway
Who was involved
Age 0, Male
The reporter’s relation to them
My Child
As this report names them
Brand britax, made or sold by Britax Child Safety Inc
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(4/11/2017) Britax Child Safety Inc: Britax Child Safety, Inc. seriously considers all reports related to product safety. Britax also investigates any reports of harm posted to the CPSC database. In this particular matter, the consumer has contacted Britax and the company has issued a request to return the stroller for review. The stroller has not been received. Unfortunately, we are unable to offer further comment on the specific product at this time. As always, we encourage consumers to register their products and to contact our Customer Service Department during ordinary business hours to provide product information and address product complaints. The B-Agile stroller travel system with Click & Go receivers is also the subject of a recall campaign announced by the CPSC in February 2017.

CPSC report 20170321-55739-2147405008. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 1, 2017, sent to the company Apr 12, 2017, published by CPSC Apr 26, 2017

The product, in the report: Britax B-Agile 3/B-Safe 35 Travel System Black

On 8-27-2016, me, my wife, and 4-mo-old baby flew Southwest Airlines from San Diego to Sacramento and brought my new Britax B-Agile travel system to check-in at the gate. After leaving the Sacramento airport, I noticed the two click & go receiver clips were missing and lost from the stroller. Upon closer inspection, a piece of the stroller plastic that holds the receiver clips has broken off. This posed a risk of harm to my baby. I then contacted Britax via email on 9-11-2016 to ask about how to fix this problem and if they could replace the click & go receiver clips. On 9-16-2016, they said that I would need to replace the whole stroller and that the warranty does not cover this damage. They refused to replace the broken receiver clips and closed my case. Britax was negligent in allowing this unsafe travel system to continue to be used and did not advise us to stop using it. I can provide email evidence of this communication taking place between myself and a Britax representative.

Model
B-Agile Stroller
Serial number
U691878
Bought from
Target, California
Bought
Mar 27, 2016
Where
Sacramento, California: Other
Who was involved
Age 0, Female
The reporter’s relation to them
My Child
As this report names them
Brand Britax, made or sold by Britax Child Safety Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/24/2017) Britax Child Safety Inc: Britax Child Safety, Inc. seriously considers all reports related to product safety. Britax also investigates any reports of harm posted to the CPSC database. The B-Agile stroller travel system with Click & Go receivers is now the subject of a recall campaign announced by the CPSC in February 2017. Britax has discussed the reported incident with the consumer and offered a satisfactory remedy. As always, we encourage consumers to contact our Customer Service Department during ordinary business hours to provide product information and address product complaints.

CPSC report 20170301-4D989-2147405597. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 25, 2017, sent to the company Apr 12, 2017, published by CPSC May 3, 2017

The product, in the report: Britax Bagile Black

I was inserting baby car seat attaching to the stroller however the piece came out off the stroller the baby didn’t fall because I was still holding the car sea. It was the second day using the stroller

Bought from
Amazon
Bought
Aug 17, 2016, about then
Where
Caracas, Venezuela: Home/Apartment/Condominium
Who was involved
Age 0, Female
The reporter’s relation to them
My Child
As this report names them
Brand Britax, made or sold by Britax Child Safety Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/24/2017) Britax Child Safety Inc: Britax Child Safety, Inc. seriously considers all reports related to product safety. Britax also investigates any reports of harm posted to the CPSC database. The B-Agile stroller travel system with Click & Go receivers is the subject of a recall campaign announced by the CPSC in February 2017. Britax has reviewed the reported incident with this consumer and shipped a repair kit. As always, we encourage consumers to contact our Customer Service Department during ordinary business hours to provide product information and address product complaints.

CPSC report 20170225-AE0E5-2147405717. Submitter: Consumer Search for it on SaferProducts.gov
Emergency room
Made Feb 17, 2017, sent to the company Mar 15, 2017, published by CPSC Mar 29, 2017

The product, in the report: Britax B Safe travel system 7/14/2014 (manufacture date) model # E9LE63F

Back in 2015, my son was 3 mo. old and we were shopping at a Dept. store in our new Britax B-safe travel system stroller. The infant seat came I clicked and the seat rolled off the stroller with my infant son in it. At the time, I remember very clearly that I checked to see that the seat was properly secured in the stroller before I placed my baby in it. I couldn’t figure out how it came unattached. I was just slowly pushing the stroller along the aisle of the store and it came undone. Luckily, there was an emergency room located in the parking lot of the store. I rushed my baby over there. Thankfully, he was unharmed. He was just shook up and crying. The emergency room visit cost $600+. But in light of he recent recall, I am curious if my model # should’ve been included in the recall because it’s faulty as well. I just gave birth to a baby girl earlier this month and we purchased a new Britax because we were concerned about the old one and the new one is part of the recall.

Model
E9LE53F
Serial number
E9LE63F1129186
Bought from
Amazon
Bought
Dec 20, 2014
Where
St. Augustine, Florida: Other Public Property/Office
Who was involved
Age 0, Male
The reporter’s relation to them
My Child
As this report names them
Brand Britax B-Safe, made or sold by Britax Child Safety Inc
How badly, in CPSC’s words
Injury, Emergency Department Treatment Received

The company’s comments, in its own words

(3/24/2017) Britax Child Safety Inc: Britax Child Safety, Inc. seriously considers all reports related to product safety. Britax also investigates any reports of harm posted to the CPSC database. In this particular matter, we have contacted the consumer, but have not received any response. Unfortunately, without the opportunity to inspect the individual product in question, Britax cannot offer further comment at this time.

CPSC report 20170217-AE9AD-2147407017. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 16, 2017, sent to the company Mar 27, 2017, published by CPSC Apr 10, 2017

The product, in the report: Britax B-Agile Single Stroller Batch/ Lot: P000022807 Serial: U341783 215246 Child was strapped into car seat and locked into stroller and it fell over while locked in place.

My child was in her stroller car seat locked into the stroller and it blew over with a wind gust.

Model
Britax B-Agile Single Stroller Travel System
UPC
U341783
Serial number
U341783 215246
Bought from
BuyBuy Baby, Maryland
Bought
Mar 22, 2013
Where
Bethesda, Unspecified: Home/Apartment/Condominium
Who was involved
Age 0, Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Britax B Agile SIngle Stroller, made or sold by Britax Child Safety Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/4/2017) Britax Child Safety Inc: Britax Child Safety, Inc. seriously considers all reports related to product safety. Britax also investigates any reports of harm posted to the CPSC database. Britax has inspected this consumer’s returned product and cannot determine the cause for the tip over. The product functions as designed. Britax will continue to monitor product returns and has arranged for replacement of the product for the affected consumer.

CPSC report 20170216-F24DB-2147407039. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 19, 2017, sent to the company Feb 8, 2017, published by CPSC Mar 2, 2017

The product, in the report: Britax BAgile carseat and stroller system

My five month baby was in his car seat which was inside his stroller because it is a stroller system. This morning it tipped over onto the sidewalk. The sidewalk had a little slant, it should not have tipped over that easily. There was nothing on the bottom of the stroller or the top of the stroller to add any weight to it, it only had the baby in it. Luckily nothing happened to him but I am very upset that it happened at all and now I am afraid to trust the stroller one hundred percent.

Where
Middle Village, New York: Street or Highway
Who was involved
Age 0, Male
The reporter’s relation to them
My Child
As this report names them
made or sold by Britax Child Safety Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/10/2017) Britax Child Safety Inc: Britax Child Safety, Inc. seriously considers all reports related to product safety. Britax also investigates any reports of harm posted to the CPSC database. In this particular matter, Britax has not been contacted by the consumer. Unfortunately, without the opportunity to discuss additional product details with the consumer and inspect the individual product in question, Britax cannot offer further comment at this time.

CPSC report 20170119-9A011-2147407892. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jan 4, 2017, sent to the company Jan 12, 2017, published by CPSC Jan 30, 2017

The product, in the report: Britax b agile stroller

My husband cut his fingers while closing the stroller.

Model
U341782 britax
Serial number
U341782 143071
Bought from
Amazon online
Bought
Oct 1, 2012, about then
Where
Towson, Maryland: Home/Apartment/Condominium
Who was involved
Age 40, Male
The reporter’s relation to them
My Spouse
As this report names them
Brand Britax, made or sold by Britax Child Safety Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(1/27/2017) Britax Child Safety Inc: Britax Child Safety, Inc., seriously considers all reports related to product safety. Britax also investigates any reports of harm posted to the CPSC database. In this particular matter, the B-Agile stroller described, is subject of a recall campaign announced by the CPSC on 1/30/2014 with an injury mechanism similar to what has been described by this consumer. The consumer contacted Britax and Britax has offered the remedy kit to the consumer.

CPSC report 20170104-96F8C-2147408533. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 6, 2016, sent to the company Oct 17, 2016, published by CPSC Oct 31, 2016

The product, in the report: Britax Affinity Stroller

I was pushing my 1 year old daughter (24 lbs) in a store on 10/02/16 when she reached from her Britax Affinity stroller for something to the left in front of her. Despite checking that both sides of the the seat were indeed inserted properly when I placed her in seat, the right side of the seat came out of the adapter site and the seat and my daughter nearly fell. I snapped it back in, thinking it just didn’t snap securely the first time. We finished our shopping trip and my older daughter leaned on the foot rest briefly, again causing the seat to come loose. At that point, I became very concerned and put my daughter into the car. I snapped the seat back in again, but as I loaded the stroller into the car, the seat again came off. The engagement of the seat seems loose and unsafe for use. I feel my daughter could fall if we continue use of this stroller. The stroller is the Britax Affinity purchased in 2014.

Model
Affinity
Serial number
U421832001816
Bought from
BuyBuy Baby
Bought
Sep 1, 2014, about then
Where
Kansas City, Missouri: Other Public Property/Office
Who was involved
Age 1, Female
The reporter’s relation to them
My Child
As this report names them
made or sold by Britax Child Safety Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/3/2016) Britax Child Safety Inc: Britax Child Safety, Inc. seriously considers all reports related to product safety. Britax also investigates any reports of harm posted to the CPSC database. In this particular matter, the product has not yet been returned for inspection and Britax is working with the consumer to return the product for quality review. Unfortunately, without the opportunity to inspect the individual product in question, Britax cannot offer further comment at this time.

CPSC report 20161004-E04CF-2147412359. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Feb 2, 2016, sent to the company Feb 11, 2016, published by CPSC Mar 4, 2016

The product, in the report: Britax B-Ready stroller with second seat.

Britax B-ready stroller seat hinge came apart completely as my child was climbing into the stroller. The footrest dropped and the child fell from the stroller, scratching her leg and arm as she fell. There is no way to repair the hinge. The footrest no longer works properly.

Bought from
Amazon.com
Bought
Oct 13, 2011
Where
Otsego, Minnesota: Place of Recreation or Sports
Who was involved
Age 3, Female
The reporter’s relation to them
My Child
As this report names them
Brand Britax, made or sold by Britax Child Safety Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(2/23/2016) Britax Child Safety Inc: Britax Child Safety, Inc. seriously considers all reports related to product safety. Britax also investigates any reports of harm posted to the CPSC database. In this particular matter, based upon information currently available, the consumer has not contacted Britax nor has the product been registered with the company. As such Britax has not yet had the opportunity to inspect the individual stroller in question and cannot offer further comment. As always, we encourage consumers to register their products and to contact our Customer Service Department during ordinary business hours to provide product information and address product complaints.

CPSC report 20160202-990AB-2147422070. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 27, 2016, sent to the company Feb 4, 2016, published by CPSC Feb 22, 2016

The product, in the report: Britax B-Ready, navy blue stroller

My son, around 2 years old, bit chucks out of the arm bar. Fortunately, he did NOT swallow or choke on the pieces. I initially wrapped the bar with a scarf, but decided to put it away to keep him from biting it any more.

Model
B-Ready Stroller U281796
Serial number
U281796609037
Bought from
Amazon
Bought
Oct 5, 2012
Where
Ithaca, Unspecified: Home/Apartment/Condominium
Who was involved
Age 2, Male
The reporter’s relation to them
My Child
As this report names them
Brand Britax, made or sold by Britax Child Safety Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/9/2016) Britax Child Safety Inc: Britax Child Safety, Inc. seriously considers all reports related to product safety. Britax also investigates any reports of harm posted to the CPSC database. In this particular matter Britax has launched a recall campaign announced by the CPSC on 1/21/16 to address an incident mechanism similar to what has been described by this consumer.

CPSC report 20160127-28548-2147424269. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 25, 2016, sent to the company Feb 2, 2016, published by CPSC Feb 25, 2016

The product, in the report: Britax b ready stroller / padded guard rail

To whom it may concern,
I have recieved a real email from Amazon regarding the Britax b-ready stroller, which I purchased in 2012. I contacted Britax directly when I encounter issues with the foam padded guard rail! The customer service regarding the foam padded guard rail was awful and exhausting. It ended with a phone call from Britax accusing me of being a neglectful parent, denying and ignoring my consternation! I will take the liberty and attach the chain of emails correspondence I had with them, which led to the phone call, to this message.
Thank you kindly,
[REDACTED]
[REDACTED]
Begin forwarded message:
From: US-customer service <US-customerservice@britax.com> Date: July 24, 2012 at 08:01:03 MST To: [REDACTED] Subject: RE: Attn [REDACTED]
Your information has been received. We will contact you within 24hr business hours, if needed.
Thank you for your patience
Customer Service Dept From: [REDACTED] [mailto:[REDACTED]] Sent: Tuesday, July 24, 2012 9:55 AM To: US-customer service Subject: Re: Attn [REDACTED] Good morning [REDACTED], Please know that I’m getting a little frustrated. First you didn’t even address the issue of the bumper falling apart and secondly you just assume that my child was not strapped securely! Let me ask you, did the testing of the model of the stroller also test for the transition time of putting the baby in the stroller, fishing for the backs traps ( because the poor design doesn’t provide strap holders), because thats all the time it took for my baby to lean forward and take a bite out of the foam that falls apart! Which brings me to my point, this is the real issue which you didn’t address. Since I’m sensing resentment / attitude in your email maybe it is time for you to pass me to a manager who could assist me from here on out. Thanks a bunch,
[REDACTED]
On Jul 24, 2012, at 5:49, “US-customer service” <US-customerservice@britax.com> wrote:
Good MorninG [REDACTED], In the testing completed with that model stroller the only time a child would have a way to reach the arm bar with their mouth is if they are sitting in the stroller and are not strapped in tightly. The user manual for the stroller states that the child should be strapped at all times while sitting in the stroller. I would be more than happy to replace the arm bar for you. I would just need the serial number, batch number and date of manufacture from the stroller. Also, is there a photo you can email us of the child sitting in the stroller while strapped in securely. We would want to see if they are able to make contact with their mouth while sitting in the stroller seat. If so we may need to replace your top seat if that is possible. Thank you, [REDACTED] Britax Child Safety, Inc. Consumer Services Team Lead 888-427-4829 From: [REDACTED][mailto:[REDACTED]] Sent: Saturday, July 21, 2012 1:10 PM To: US-customer service Subject: Attn [REDACTED] Hello [REDACTED], I am writing you with good and bad news. The good new is the care seat is fine and we have successfully upgraded my daughter into a convertible seat. Here is the bad news since I no longer have the chaperone to set into the b ready stroller I just started using the toddler seat, the first time she sat in it she really enjoyed the ride she felt super comfortable and started chewing on the baby bumper bar. The first time I saw her do it I said no immediately however she already had black residue / chucks from the bumper bar all over her face and in her mouth! Now please help me understand why this material is so easy to dissolve in baby’s mouth. I mean it is common knowledge that babies put everything in their mouth, so again why would this be designed with foam that comes off so easily! I just don’t get it!!!! ON the picture I have attached you can clearly see the marks of my daughters teeth and how easy it was for me to stroke of the bumper bar and take a picture of the foam pieces which still come off. I have temporarily attached a bed bumper cover over the bar so she can check on it without foam in her mouth. Can you please tell if this is normal? Is there any other tray you can replace this one with. I am getting really frustrated and I am sure you do too but I spend over $500.00 on all of this stuff and I have to go through this. I would understand if I had these kind of problems with a cheaper brand but this is getting ridiculous and unacceptable. Thanks for your time, [REDACTED]

Bought from
Amazon, Arizona
Bought
Oct 20, 2011, about then
Where
Phoenix, Arizona: Home/Apartment/Condominium
Who was involved
Age 0, Female
The reporter’s relation to them
My Child
As this report names them
Brand Britax, made or sold by Britax Child Safety Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/9/2016) Britax Child Safety Inc: Britax Child Safety, Inc. seriously considers all reports related to product safety. Britax also investigates any reports of harm posted to the CPSC database. In this particular matter Britax has launched a recall campaign announced by the CPSC on 1/21/16 to address an incident mechanism similar to what has been described by this consumer.

CPSC report 20160124-87FBF-2147424359. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 25, 2016, sent to the company Feb 2, 2016, published by CPSC Feb 25, 2016

The product, in the report: britax stroller b ready model I think

my son bit and tore off pieces of the bar from his britax stroller, I never found the pieces so I’m assuming he swallowed them.

Bought from
amazon
Where
Unspecified: Other
Who was involved
Age 2, Male
The reporter’s relation to them
My Child
As this report names them
Brand britaz, made or sold by Britax Child Safety Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/3/2016) Britax Child Safety Inc: Britax Child Safety, Inc. seriously considers all reports related to product safety. Britax also investigates any reports of harm posted to the CPSC database. In this particular matter Britax has launched a recall campaign announced by the CPSC on 1/21/16 to address an incident mechanism similar to what has been described by this consumer.

CPSC report 20160125-621F0-2147424340. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 23, 2016, sent to the company Feb 2, 2016, published by CPSC Feb 25, 2016

The product, in the report: Britain b ready stroller

Bar was protecting 9 month old daughter during a walk. While we were on a walk the bar was across her as instructed and I heard her gagging. She had been chewing on it and a piece of it became dislodged from the bar and was gagging/choking her.

Where
richland, Washington: Place of Recreation or Sports
Who was involved
Age 0, Female
The reporter’s relation to them
My Child
As this report names them
made or sold by Britax Child Safety Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/3/2016) Britax Child Safety Inc: Britax Child Safety, Inc. seriously considers all reports related to product safety. Britax also investigates any reports of harm posted to the CPSC database. In this particular matter Britax has launched a recall campaign announced by the CPSC on 1/21/16 to address an incident mechanism similar to what has been described by this consumer.

CPSC report 20160123-97E49-2147424417. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 20, 2014, sent to the company Jun 30, 2014, published by CPSC Jul 15, 2014

The product, in the report: I had my 18 month old beside me in his stroller while I took off the training wheels on his brother’s bike. When I turned around my toddler had bit apart the stroller bar’s foam. He had big pieces in his mouth!

I had my 18 month old beside me in his stroller while I took off the training wheels on his brother’s bike. When I turned around my toddler had bit apart the stroller bar’s foam. He had big pieces in his mouth!

Model
u281793, B-ready stroller 2012 black
UPC
6 52182 06864 6
Serial number
U281793610817
Bought from
Amazon
Bought
Jul 29, 2012
Where
Dayton, Indiana: Home/Apartment/Condominium
Who was involved
Age 1, Male
The reporter’s relation to them
My Child
As this report names them
Brand Britax, made or sold by Britax Child Safety Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/1/2014) Britax Child Safety Inc: Britax Child Safety, Inc. seriously considers all reports related to product safety. Britax also investigates any reports of harm posted to the CPSC database. In this particular matter, Britax has not yet had the opportunity to inspect the individual stroller in question and cannot offer further comment. As always, we encourage consumers to contact our Customer Service Department during ordinary business hours to provide product information and address product complaints.

CPSC report 20140620-500AF-2147443510. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made May 22, 2014, sent to the company May 30, 2014, published by CPSC Jun 13, 2014

The product, in the report: Britax B-Agile (Stroller and Carseat) The color is beige.

I was taking the stroller out of my trunk and as I was trying to open it, my hand got stuck. It hurt a little. Apparently, it cut open my skin. Ten minutes later, I see there was blood all over my right hand. This happened about a month ago. I still have a big mark on my hand that will not go away/

Bought from
Babies r us, New Jersey
Bought
Jun 16, 2013, about then
Where
lodi, New Jersey: Other
Who was involved
Age 24, Female
The reporter’s relation to them
Self
As this report names them
Brand Britax, made or sold by Britax Child Safety Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(5/30/2014) Britax Child Safety Inc: Britax Child Safety, Inc. seriously considers all reports related to product safety. Britax also investigates any reports of harm posted to the CPSC database. In this particular matter, based upon information currently available, the consumer has not contacted Britax nor has the product been registered with the company. As such Britax has not yet had the opportunity to inspect the individual stroller in question and cannot offer further comment. As always, we encourage consumers to register their products and to contact our Customer Service Department during ordinary business hours to provide product information and address product complaints.

CPSC report 20140522-8A74A-2147444304. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Apr 27, 2014, sent to the company May 6, 2014, published by CPSC May 20, 2014

The product, in the report: Britax B-Agile Stroller

------------------------ Safety problem with Britax b-agile stroller Product Type: Stroller ------------------------- For faster service, please include the information below. We will likely need this information to be able to help you with your request. Model Number: U341783 Serial Number: U341783 122122 Batch Number: P000021340 Date of Manufacture: 2012/05/26 ------------------------- Comments: We have encountered a safety problem with our Britax b-agile stroller, bought new at Great Beginnings in Gaithersburg, MD. The upper part of the exterior latch mechanism is positioned so that if our son falls asleep he rests against the area where the latch is on the exterior which has caused bruising on his head on two occasions. This occurs even when he is seated upright with the straps secure. We will need to purchase a different stroller. I have also submitted a notice to Britax.

Model
U341783
Serial number
U341783 122122
Bought from
Great Beginnings, Maryland
Bought
Feb 2, 2013, about then
Where
Washington, District of Columbia: Home/Apartment/Condominium
Who was involved
Age 0, Male
The reporter’s relation to them
My Child
As this report names them
Brand Britax B-Agile Stroller, made or sold by Britax Child Safety Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(5/13/2014) Britax Child Safety Inc: Britax Child Safety, Inc. seriously considers all reports related to product safety. Britax also investigates any reports of harm posted to the CPSC database. In this particular matter, the consumer has contacted Britax and the company is still in the process of gathering information. Britax has not yet had the opportunity to inspect the individual stroller in question and cannot offer further comment.

CPSC report 20140427-6B145-2147445086. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Mar 20, 2014, sent to the company Mar 28, 2014, published by CPSC Apr 11, 2014

The product, in the report: Red single britax b- agile stroller

When closing the Britax stroller my right hand fifth digit was crushed. It immediately turned black and blue with significant swelling. I went to urgent care and found that it had a partial fracture in the finger tip and a blood clot under the nail along with significant bruising/swelling if finger. They had to relieve pressure under the nail and now have to be cautious of finger for next few weeks as very sore/sensitive to touch

Model
b-agile
Serial number
U341783 1171201
Bought from
Babies r us.com
Bought
Nov 1, 2012, about then
Where
Kings park, New York: Other
Who was involved
Age 35, Female
The reporter’s relation to them
Self
As this report names them
Brand Britax, made or sold by Britax Child Safety Inc
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(3/30/2014) Britax Child Safety Inc: Britax Child Safety, Inc. seriously considers all reports related to product safety. Britax also investigates any reports of harm posted to the CPSC database. In this particular matter, the consumer has contacted Britax and the company is still in the process of gathering information. The B-Agile stroller is also the subject of a recall campaign announced by the CPSC on 1/30/2014.

CPSC report 20140320-3CB2C-2147446196. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Mar 9, 2014, sent to the company Mar 18, 2014, published by CPSC Apr 8, 2014

The product, in the report: Britex B-Agile stroller

When closing my Britex B-Agile stroller it snapped close on my pinky finger which was cut and is now swollen and black and blue. I need 2 safety kits. One for my stroller at home and one for the stroller at my nannies.

Bought from
Babie R Us
Where
Cliffside Park, New Jersey: Home/Apartment/Condominium
Who was involved
Age 40, Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Britex, made or sold by Britax Child Safety Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(3/20/2014) Britax Child Safety Inc: Britax Child Safety, Inc. seriously considers all reports related to product safety. Britax also investigates any reports of harm posted to the CPSC database. In this particular matter, the consumer has just recently contacted Britax and the company is still in the process of gathering information. Unfortunately, without the date of manufacture and model number information, Britax cannot offer further comment.

CPSC report 20140309-4EB05-2147446547. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Mar 5, 2014, sent to the company Mar 12, 2014, published by CPSC Apr 3, 2014

The product, in the report: Britax B-Argile Stroller Batch: P000021553 Serial: U241783 126486 Model: U341783 Date Made: 6/13/2012

Our nanny took our son to the mall play place. When she was leaving she went to collapse the stroller and it caught the tip of her finger. Pulling off all of the skin and her nail. She had a hard time stopping the bleeding and needed her dad (on call fire fighter) to come and put a slint on her finger and bandage it up. We did not think anything of it at the time that there was something wrong with the stroller she just thought she must have done something wrong when she collapsed. Until I received and email from amazon today stating our stroller had been on recall for this very reason.

Model
U341783
Serial number
U241783 126486
Bought from
Amazon.com
Bought
Aug 27, 2012
Where
Federal Way, Washington: Other Public Property/Office
Who was involved
Age 20, Female
The reporter’s relation to them
My Client, Patient, Student, Etc. (professional relationship)
As this report names them
Brand Britax, made or sold by Britax Child Safety Inc
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(3/13/2014) Britax Child Safety Inc: Britax Child Safety, Inc. seriously considers all reports related to product safety. Britax also investigates any reports of harm posted to the CPSC database. In this particular matter, the company is still in the process of gathering information. The B-Agile stroller is also the subject of a recall campaign announced by the CPSC on 1/30/2014 with an injury mechanism similar to what has been described by this consumer.

CPSC report 20140305-5CA83-2147446688. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Feb 24, 2014, sent to the company Mar 5, 2014, published by CPSC Mar 20, 2014

The product, in the report: Britax stroller 2012 11 10 stroller recall number 14-098 Model #B-AGILE U341763 Serial # U341763235028 Mfr/Private Labeler Name: P000022816

On October 19, 2013 while leaving a Philadelphia restaurant I severely injured my pinky finger. It occurred while attempting to collapse the stroller so we could place it into the trunk of our car in the valet parking area. When I went to collapse it, my pinky finger got caught and I finally got it released. My finger immediately throbbed and swelled up. I put ice on it when I got home thinking that it would feel better. My school nurse wrapped it for me so it didnt get bumped or used. After a week, I went to a doctor to get it checked out. I had x-rays and it was then determined that my finger was fractured from the stroller accident. I had to keep it in a spint for 3 weeks, then returned back to the doctor for more x-rays. My finger was healing, however I was unable to bend it. I tried to exercise it regularly, however after 4 months, my finger still is in pain. The finger will never be the same looking or working. I am unable to grasp things with my finger fully bended.
I have collapsed this Britax stroller many times when I watch our grandson and this has never happened to me before. But, I am so afraid to use the stroller now. Especially, after reading the recall claim article. I could not undstand what had happened at the time of the accident, however after reading the article it all came to me what had happened.
I was at our daughter’s house on Saturday when she told me about the recall. After reading about the other people that had injuries from the stroller, I now understand what happened to me that day.

Model
B-AGILE U341763
Serial number
U341763235028
Bought from
Buy Buy BaBy (Shower gift), New Jersey
Bought
Mar 1, 2013, about then
Where
Philadelphia, Pennsylvania: Street or Highway
Who was involved
Age 60, Female
The reporter’s relation to them
Self
As this report names them
Brand Britax B-Agile, made or sold by Britax Child Safety Inc
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(3/5/2014) Britax Child Safety Inc: Britax Child Safety, Inc. seriously considers all reports related to product safety. Britax also investigates any reports of harm posted to the CPSC database. In this particular matter, the consumer has contacted Britax and the company is still in the process of gathering information. The B-Agile stroller is also the subject of a recall campaign announced by the CPSC on 1/30/2014 with an injury mechanism similar to what has been described by this consumer.

CPSC report 20140224-D2C16-1388435. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Feb 10, 2014, sent to the company Feb 19, 2014, published by CPSC Mar 6, 2014

The product, in the report: Britex B-Agile stroller, black, purcharsed August 2012.

This past July I was closing my Britax stroller by pushing the button on the side and letting it fold up when it snapped shut trapping the top of my left pinky finger inbetween the medal bars. I cried out b/c I could not release or open the stroller to get my finger out b/c I only had one hand. Luckily my husband was there and I wasn’t alone and he laid my daughter on the ground and was able to open the stroller and release my finger. My pinky was bleeding and the nail was completely cracked and the side of my finger had burst open due to the pressure. I ran inside to clean it off and get ice. I iced it for hours, the bleeding stopped but there was still swelling. My husband went out and got me a splint for my pinky b/c I couldn’t bend it or touch it without pain. It was uncomfortable to sleep, I couldn’t wash my hair, do dishes or anything that required the use of my left hand. I struggled to change diapers and do daily chores that would bump that finger. After some time the nail turned black and blue and months later the nail fell off. Because I work with children and it looked gross I had to wear a [bandage] for months changing it several times a day. It’s not February and my nail has still not fully grown back but it’s getting close. I’m nervous everytime I close the stroller and am extra careful. We simply can not afford to buy a new stroller but needless to say I’m very UNsatisifed with the one we have and would like a new one. Right after this happened I thought - I wonder if this has happened to a lot of other people? I dismissed the thought b/c I figured if it had the product would have been discontinued ... I was shocked to see it being recalled but I also felt better about what happened to me. IF another adult would not have been there my finger would have not been released and it scares me to think about what would have happened.

Model
Britex B-Agile stroller
Bought from
Buy Buy Baby, Maryland
Bought
Aug 24, 2012, about then
Where
Gaithersburg, Maryland: Home/Apartment/Condominium
Who was involved
Age 32, Female
The reporter’s relation to them
Self
As this report names them
Brand Britex, made or sold by Britax Child Safety Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(2/19/2014) Britax Child Safety Inc: Britax Child Safety, Inc. seriously considers all reports related to product safety. Britax also investigates any reports of harm posted to the CPSC database. In this particular matter, the consumer has contacted Britax and the company is still in the process of gathering information. The B-Agile stroller is also the subject of a recall campaign announced by the CPSC on 1/30/2014 with an injury mechanism similar to what has been described by this consumer.

CPSC report 20140210-F9029-2147447402. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jan 31, 2014, sent to the company Feb 10, 2014, published by CPSC Feb 26, 2014

The product, in the report: This is a stroller thats already been recalled. Britax 2012 B-Agile and B-Safe Travel System, Black

This is about B-Agile Stroller that being recalled recently. There are several problems with this stroller. 1- Obviously the latch that locks the folded frame is a safety hazard. I hurt my finger several times getting squeezed in between the stroller chassis. 2- Wheels are bad quality and plastic start breaking after using 5 months. 3- Break gets tuck most of the time and break release doesn’t function. It needs to be forced.

Model
Britax 2012 B-Agile and B-Safe Travel System, Black
Serial number
U341782175602
Bought from
Amazon.com
Bought
May 27, 2013
Where
Austin, Texas: Street or Highway
Who was involved
Age 43, Male
The reporter’s relation to them
Self
As this report names them
Brand Britax 2012 B-Agile and B-Safe Travel System, Black, made or sold by Britax Child Safety Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(2/19/2014) Britax Child Safety Inc: Britax Child Safety, Inc. seriously considers all reports related to product safety. Britax also investigates any reports of harm posted to the CPSC database. In this particular matter, Britax does not have any record of this consumer contacting Britax nor has the stroller been returned for inspection. Unfortunately, without the opportunity to inspect the individual stroller in question, Britax cannot offer further comment.

CPSC report 20140131-72CDE-2147447640. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jan 31, 2014, sent to the company Feb 10, 2014, published by CPSC Feb 26, 2014

The product, in the report: Britax B agile double stroller

While removing my Britax B Agile stroller from my vehicle the release mechanism on the side released, the stroller swung to a open position but pinched my right index finger in the hinge. Due to the angle it was almost impossible to open the stroller back up because the double stroller requires two hands on the straps to undo it as well as click the release tab.
Upon release i had about a 3/4 inch cut, not deep enough to require stiches but deep, as well as immediate swelling and was bruised for over 6 weeks.
We literally have not touched this stroller since that and instead used our jogging stroller.

Model
u361818
Serial number
803414
Bought from
Great Beginnings
Bought
Aug 15, 2013
Where
sandy spring, Maryland: Home/Apartment/Condominium
Who was involved
Age 39, Male
The reporter’s relation to them
Self
As this report names them
Brand Britax, made or sold by Britax Child Safety Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(2/19/2014) Britax Child Safety Inc: Britax Child Safety, Inc. seriously considers all reports related to product safety. Britax also investigates any reports of harm posted to the CPSC database. In this particular matter, Britax does not have any record of this consumer contacting Britax nor has the stroller been returned for inspection. Unfortunately, without the opportunity to inspect the individual stroller in question, Britax cannot offer further comment.

CPSC report 20140131-78561-2147447648. Submitter: Consumer Search for it on SaferProducts.gov
Emergency room
Made Jan 31, 2014, sent to the company Feb 10, 2014, published by CPSC Feb 26, 2014

The product, in the report: Britax B-Agile Stoller. Black. Batch/Lot P000022855

I was collapsing the stroller to put it in my car and as I was pushing the button and pulling up on strap the tip of my pinky finger on my right hand got caught/pinched in the hinge. The skin lateral to my finger nail was cut/torn from my nail and was gushing blood and numb. I went to Urgent Care and they took an X-ray, my finger was not broken. They said it was a bone bruise and stitches were an option since the wound was so deep. I was given the choice to have stitches or take care of the wound by keeping it bandaged and cleaned. I was given a splint to wear and instructions how to care for the wound. The tip of my finger is still numb and feeling has not come back even though the wound is now healed.

Model
B Agile U341782
Serial number
U341782225457
Bought from
Babies R Us, Wisconsin
Bought
Apr 13, 2013, about then
Where
Glendale, Wisconsin: Place of Recreation or Sports
Who was involved
Age 34, Female
The reporter’s relation to them
Self
As this report names them
Brand Britax, made or sold by Britax Child Safety Inc
How badly, in CPSC’s words
Injury, Emergency Department Treatment Received

The company’s comments, in its own words

(2/19/2014) Britax Child Safety Inc: Britax Child Safety, Inc. seriously considers all reports related to product safety. Britax also investigates any reports of harm posted to the CPSC database. In this particular matter, the consumer has contacted Britax and the company is still in the process of gathering information. The B-Agile stroller is also the subject of a recall campaign announced by the CPSC on 1/30/2014 with an injury mechanism similar to what has been described by this consumer.

CPSC report 20140131-7B349-2147447641. Submitter: Consumer Search for it on SaferProducts.gov
Emergency room
Made Jan 15, 2014, sent to the company Jan 27, 2014, published by CPSC Feb 19, 2014

The product, in the report: Britax B-Agile Travel System - Red One-hand, quick-fold design Light weight aluminum frame (16.5 lbs total weight) CLICK & GO integrated adapter system works with BRITAX infant car seats. Also compatible with other major infant car seat brands* when used with BRITAX infant car seat adapter (sold separately) 3 wheel design provides improved steering and maneuverability Automatic chassis lock when folded No re-thread, adjustable, 5-point harness and head pad with reflective binding Infinite seat recline positions Large under seat storage and additional pocket with zipper Large canopy with ventilation window Linked parking brake locks both rear wheels All wheel suspension system Included accessories: BRITAX CLICK & GO infant car seat receivers

Last night, when I tried to close my baby stroller (Britax B-Agile Travel System), my right hand little finger was cut and my bone was fractured. I was pulling the cloth handle with my left hand and pushing the stroller push button with right hand when this incident happened.

Model
B-AGILE stroller - U341783
Serial number
U341783195053
Bought from
Amazon
Bought
Jan 14, 2013, about then
Where
Sugar Land, Texas: Place of Recreation or Sports
Who was involved
Age 43, Male
The reporter’s relation to them
Self
As this report names them
Brand Britax, made or sold by Britax Child Safety Inc
How badly, in CPSC’s words
Injury, Emergency Department Treatment Received

The company’s comments, in its own words

(2/3/2014) Britax Child Safety Inc: Britax Child Safety, Inc. seriously considers all reports related to product safety. Britax also investigates any reports of harm posted to the CPSC database. In this particular matter, the consumer has contacted Britax and the company is still in the process of gathering information. The B-Agile stroller is also the subject of a recall campaign announced by the CPSC on 1/30/2014 with an injury mechanism similar to what has been described by this consumer.

CPSC report 20140115-C20E0-2147448151. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 3, 2013, sent to the company Sep 10, 2013, published by CPSC Oct 1, 2013

The product, in the report: 2012 Britax B-Ready stroller with original seat. Red. Britax B-READY Stroller Manufacture date 2012/03/03 Lot: P000020315 Serial: U281792604354

My 10 month child was in a 2012 Britax B READY stroller. He as able to lean forward and bite chunks of the foam padding off the child arm rest, resulting in gagging/choking until I was able to retrieve the chunks from his mouth. As the child faces away from the parent in the stroller, the fact that he was able to chew chunks of the padding off may have been able to go unnoticed. I believe the use of foam padding on a stroller component accessible by young children when they are faced away from adult supervision poses a serious safety and choking hazard and suggest the soft foam padding be replaced with a firmer rubber padding.
To maintain use of my stroller, I have removed the rest of the padding from the arm rest to eliminate the choking hazard.

Serial number
U281792604354
Bought from
Amazon
Bought
Jul 15, 2012, about then
Where
Unspecified: Other
Who was involved
Age 0, Male
The reporter’s relation to them
My Child
As this report names them
Brand Britax, made or sold by Britax Child Safety Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/19/2013) Britax Child Safety Inc: Britax Child Safety seriously considers all consumer reports related to product safety. We investigate all reports posted to the Consumer Database. We do not have a record in our Customer Service department that we have had contact with this consumer nor have we inspected the involved stroller. The user guide instructs the consumer to always “use the harness to secure the child”. The stroller arm bar has a stiff foam coating to ensure the comfort and safety of the child. This stiff foam, commonly used on stroller arm bars, was developed to provide a plush touch to the child but also to provide durability as the stroller is folded and placed in and out of vehicles. If the child is not securely harnessed and persists in placing his mouth on the arm bar then it can be easily removed and the stroller will continue to function as designed. Britax also offers a cover to the arm bar which was designed to further protect the foam coating and which may also discourage the child from biting the arm bar. This cover will be sent to a consumer upon request by calling the Britax Customer Service department.

CPSC report 20130903-8BCBE-2147452421. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Sep 12, 2012, sent to the company Oct 1, 2012, published by CPSC Oct 16, 2012

The product, in the report: B-READY STROLLER

Our son was being pushed in the Britax B-ready stroller from behind. Fortunately my wife was not jogging with headphones like many parents and was able to hear our son choking. Our son is about 8 months and has teeth which bit into the foam covering the arm bar. The pieces then became lodged in his mouth and caused him to gag. We are fortunate my wife is a government trained childcare provider who was able to remove the foam pieces and save our son from worse.
I contacted Britax and notified them that all children using this product are expected to die in a repeat scenario with parents listening to music and possibly without.
The customer service agent stated no previous reports have been made concerning this product. I asked if there was any fabric cover they can provide to prevent childen from dislodging foam from the arm bar with their teeth and subsequently choking, but they said there was no other available option.
The advisor mentioned the possibility of removing the otherwise desireable arm bar, but was not able to provide a product improvement.
During communications with Britax customer service they mentioned the harness could be tighter, but our son has a long body and should be largely irrelevant. Parents should not have to rely on a secondary safety device because of defective product design. On a side note the manual/instructions do not identify the arm bar as a hazard that must be mitigated by the use of the harness or how tight it must be to prevent choking.
The CPSC reporting form does not have “AE” loaded so I selected New York as the State. I am in the military and stationed overseas, but this horrible incident could have occurred in the United States just as easily.
Because of our location we are having extreme difficulties accessing, uploading, and reporting this event with pictures and video. We have also since learned of other incidents by doing a [REDACTED] search “Britax arm bar choking amazon b-ready”

Model
B-RREADY STROLLER / U281771
Serial number
U281771529421
Bought from
Amazon
Bought
Oct 13, 2011, about then
Where
Livorno, Italy: Street or Highway
Who was involved
Age 0, Male
The reporter’s relation to them
My Child
As this report names them
Brand Britax, made or sold by Britax Child Safety Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(10/11/2012) Britax Child Safety Inc: Britax Child Safety seriously considers all consumer reports related to product safety. We investigate all reports posted to the Consumer Database and our Customer Service department has previously spoken with the consumer. The user guide instructs the consumer to always “use the harness to secure the child”. The stroller arm bar has a stiff foam coating to ensure the comfort and safety of the child. If the child is not securely harnessed and persists in placing his mouth on the arm bar then it can be easily removed and the stroller will continue to function as designed.

CPSC report 20120824-C46F0-2147464420. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Sep 6, 2012, sent to the company Sep 14, 2012, published by CPSC Oct 5, 2012

The product, in the report: Britax B-Agile Stroller, Black

Today in a store my five month old son was strapped in tightly into his stroller. We were standing in line and my daughter was standing in front of the stroller playing with my son when it tipped over. Because he was tightly strapped in he did not fall out of the stroller but hit his head on the inside side. This is not the first time the stroller has tipped easily but it is the first time it has tipped over with him inside of it. It was a light bump from my daughter that knocked it over and I would expect that a stroller should be able to withstand a light bump without falling over.

Model
B-Agile Stroller
Bought from
Babies R Us, California
Bought
Mar 15, 2012, about then
Where
Tracy, California: Other
Who was involved
Age 0, Male
The reporter’s relation to them
My Child
As this report names them
Brand Britax, made or sold by Britax Child Safety Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(9/27/2012) Britax Child Safety Inc: Britax Child Safety, Inc. seriously considers all comsumer reports related to product safety. We investigate all reports posted to the Consumer Database but based upon information currently available, we do not have a record of this consumer contact nor have we had the opportunity to inspect the stroller at issue. We encourage consumers to contact our Customer Service Department during ordinary business hours to provide product information and address product complaints.

CPSC report 20120906-12B6B-2147463987. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Apr 21, 2012, sent to the company Apr 30, 2012, published by CPSC May 14, 2012

The product, in the report: Chaperone Stroller and Car Seat Travel System

Chaperone Stroller Complaint!
How can a company that is known for car safety make such an unsafe product??? Obviously BRITAX car seat engineers know nothing in terms of how to design a stroller. What idiot engineer at Britax designed this needs to have his fingers placed under the snack tray and smashed. This is the only stroller I’ve seen that forces you to snap up the snack tray in order to collapse the stroller down to put it in your car. When you want to unfold the stroller to use it you must remember to put the snack tray down BEFORE placing your baby in the stroller. Otherwise there is a very real chance that your baby will get his fingers caught under the snack tray and either cut off or smashed. There are metal parts, kind of like hooks in the snack tray that snap into the frame of stroller when you lower it. THIS COULD EASILY break a child’s finger if you inadvertedly forgot to lower it first and then pushed it down to snap into the frame.
I will never forget my baby’s scream when this happened less than a week after owning this finger guillotine. He ended up with small cuts on his fingers, thankfully nothing requiring an emergency visit.
At the very least there needs to be a warning sticker right on the snack tray to remind you to lower it before placing your child in the seat. Plus if anyone else like grandma uses this stroller without knowing this fact, this could put poor grandma in the hospital for a heart attack when she chops off her grandkids’ fingers.
I’m surprised there hasn’t been a lawsuit over this yet. The Engineers at Britax don’t realize that parents can get easily distracted with crying screaming children or if they are in a rush to secure them into their stroller - you will probably forget to lower the snack tray before belting their kids in the stroller. Kids are squirmy, quick moving and this is a just a fact that should be considered by Britax and all stroller makers. Frankly this stroller should be recalled and the snack tray needs to be a NON-MOVING part of the stroller.
[REDACTED]
Aril 21, 2012

Model
e9l69p5
Serial number
123942
Bought
Jan 1, 2012
Where
Irvine, California: Other
Who was involved
Age 0, Male
The reporter’s relation to them
My Child
As this report names them
Brand Britax Chaperone, made or sold by Britax Child Safety Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(5/1/2012) Britax Child Safety Inc: Britax has no record that the consumer directly contacted or called our Customer Service Center and the stroller has not been returned for inspection. There have been no other complaints or reports received by Britax of a similar nature. The stroller was manufactured with a Yellow Warning sticker on the child tray that states:
USE CAUTION when rasing and lowering child tray to avoid pinching of body parts and clothing. DO NOT overload child tray . Max weight is 2 lbs. (.9 kg). NEVER use child tray to carry a child. Child tray MUST be owered and locked before using striller, and must be atached for carrier mode.

CPSC report 20120421-AC6B0-2147468232. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 20, 2011, published by CPSC Aug 11, 2011

The product, in the report: Britax Chaperone in moonstone print. Stroller.

Purchsed new Britax Chaperone Stroller. On first trip out the wheel falls off. Looks to be a defective wheel. Metal breaks off of the wheels itself resulting in possible danger to baby.

Model
U241791
Serial number
P000012649
Bought from
Britax, North Carolina
Bought
Mar 22, 2011
Where
Cary, Unspecified: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Britax Child Safety Inc., made or sold by Britax Child Safety Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/2/2011) Britax Child Safety Inc: Britax has not has the opportunity to inspect the stroller components that are the subjuect of this report. Britax also does not have any record of similar complaints with this stroller.

CPSC report 20110720-0B8FB-2147477048. Submitter: Consumer Search for it on SaferProducts.gov
No incident, no one hurt
Made Jun 24, 2011, published by CPSC Jul 20, 2011

The product, in the report: Britax B-Ready Stroller

An audible click heard when the brake pedal is pressed can give a false impression that the brake is fully engaged when it is not. When the brake is not engaged, the stroller can move unexpectedly posing a risk of injury to the child occupant.

Model
Britax B-Ready Stroller
Bought from
albee baby
Bought
Nov 1, 2010, about then
Where
Unspecified: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Britax B-Ready Stroller, made or sold by Britax Child Safety Inc
How badly, in CPSC’s words
No Incident, No Injury

The company’s comments, in its own words

(7/19/2011) Britax Child Safety Inc: Britax has no record of contact with the consumer and has not inspected the stroller referenced in the Report. Britax also does not have any record of a similar complaint involving this stroller.

CPSC report 20110624-BF081-2147477895. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made May 16, 2011, published by CPSC Jun 8, 2011

The product, in the report: Britax Chaperone Stroller - color is Cowmooflage

My mother and I were walking in a mall with the stroller. My mother was pushing the stroller. In the basket underneath the stroller, we had a lightweight bag (less than 2 pounds) and a diaper bag(less than 8 pounds). The basket under the stroller suddenly collapsed and the diaper bag fell out at my mother’s feet, tripping her and causing her to fall. Fortunately the baby was not in the stroller at the time. My mother hurt her knee, arm and shoulder. She was badly bruised and bleeding. When I called Britax the next business day, they told me this was the normal operation of the stroller basket. They said if I put any weight in the basket except in the very middle, it would collapse and trip me. I looked through the book supplied with the stroller and it said nothing of it collapsing or not putting weight in it. There was not even a weight limit given. I looked online at the Britax website and there was nothing there, not in technical specifications or anywhere. On the basket itself, there is a 10 pound weight limit stated on a sticker, which was not exceeded by what I had in the basket. I don’t understand how it could be part of the design to collapse under any weight and never tell a consumer about it.

Model
U241790
Bought from
Britax USA
Bought
Oct 12, 2010, about then
Where
Newark, Delaware: Other
Who was involved
Age 60, Female
The reporter’s relation to them
My Parent
As this report names them
Brand Britax, made or sold by Britax Child Safety Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(5/27/2011) Britax Child Safety Inc: Britax has not been able to locate a record of any communication with the consumer and has not had the opportunity to inspect the stroller to fully understand the described circumstances or evaluate the performance of the product. Britax does not have any other complaints or reports of a similar nature related to this stroller.

CPSC report 20110502-B7A2B-2147479590. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Britax strollers

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The reports, as CPSC published them

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