Washer washing machines
2 reports to CPSC, the latest made Jan 16, 2017. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 2reports to CPSC
- Jan 16, 2017the latest report was made
- Jan 12, 2017the earliest
- 0with the company’s comments
- Brand
- Washer
- Maker
- SAMSUNG ELECTRONICS AMERICA, INC. (SEA)Makers, importers or sellers, as the reports name them
- Product
- Washing machinesCPSC’s product type: Washing Machines, Other or Not Specified (code 140), in Home Maintenance and Structures: Laundry, Fabric Care & Sewing
Other ways the reports write the brand (1)
“Washer, Direct Drive”
By month
The numbers, as a table
| Month | Reports |
|---|---|
| January 2017 | 2 |
How badly anyone was hurt
- No one hurt 2 CPSC: Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
No one hurt Made Jan 16, 2017, sent to the company Jan 25, 2017, published by CPSC Feb 8, 2017
The product, in the report: Samsung Washing Machine
I have a Samsung washing machine that is on the recall list. We noticed the drum not balancing during spin cycles and we were going to contact Samsung when we revived the recall notice that instructed us to contact Samsung for repairs. Included in the recall notice was instructions and replacement stickers informing us not to us the bedding cycle even after repairs were completed. We were sold this product as advertised with features claiming to wash heavy duty and bulky loads in a large capacity drum. not to wash bedding on delicate or it could maim us, not to strip the motor from the drum and damage the machine. The technician arrived on 12/22/2016 and completed the repairs but the drum is still unbalanced during any spin cycle. We contacted Samsung on 12/31/2016 and informed them the repair did not work. We were given reference ticket number 5116264876 and we were told we would be contacted within 48 business hours. As of 12/16/207 I have not been contacted. THIS IS NOT A SAFE PRODUCT. THE REPAIRED PRODUCT IS NOT SAFE. The drum can become detached potentially causing damage the the washing machine as well as property damage. Their have been confirmed reports of this product exploding and causing house fires. All I want is for my washing machine to be made safe to use, and if that’s not possible I want it replaced free of charge with a washing machine that is safe.
- Model
- WA422PRHDWR/
AA - Serial number
- YO1Y5EAECB043832
- Bought from
- Home Depot
- Bought
- Feb 23, 2013
- Where
- Copperas Cove, Texas: Home/
Apartment/ Condominium - Who was involved
- Unknown
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Washer, Direct Drive, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Jan 12, 2017, sent to the company Jan 24, 2017, published by CPSC Feb 7, 2017
The product, in the report: On December 27, 2016, a technician sent by Samsung to repair the problem of RECALL, worked in this washing machine without knowledge of disassembling and putting the new piece of reinforcement, the technician called by telephone to other people asking how the Washing machine and I think in the photos they see the result of someone who does not know about samsung products, now I can not use the washing machine because it is more fragile and with blows because it could not close the washing machine. I request that my washing machine be repaired correctly and that it has no physical damage caused by the technician. The opening that is seen in the images I do not think is correct in a reinforcement, it looks aesthetically wrong the washer. Waiting for your prompt response and solution to my problem.
On December 27, 2016, a technician sent by Samsung to repair the problem of RECALL, worked in this washing machine without knowledge of disassembling and putting the new piece of reinforcement, the technician called by telephone to other people asking how the Washing machine and I think in the photos they see the result of someone who does not know about samsung products, now I can not use the washing machine because it is more fragile and with blows because it could not close the washing machine. I request that my washing machine be repaired correctly and that it has no physical damage caused by the technician. The opening that is seen in the images I do not think is correct in a reinforcement, it looks aesthetically wrong the washer.
- Model
- WA400PJHDWR /
AA - Serial number
- Y69Q5AUD901879K
- Where
- Hyattsville, Maryland: Home/
Apartment/ Condominium - Who was involved
- Unknown
- The reporter’s relation to them
- Self
- As this report names them
- Brand Washer, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
-
U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.