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Maytag washing machines

87 reports to CPSC, the latest made Apr 13, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 29, 2026.

  • 87reports to CPSC
  • Apr 13, 2026the latest report was made
  • Apr 8, 2011the earliest
  • 5with the company’s comments
Brand
Maytag
Maker
WHIRLPOOL CORPORATIONMakers, importers or sellers, as the reports name them
Product
Washing machinesCPSC’s product type: Washing Machines, Other or Not Specified (code 140), in Home Maintenance and Structures: Laundry, Fabric Care & Sewing
Other ways the reports write the brand (10)

“Maytag Neptune”, “Maytag Maxima”, “Matag epic z”, “MayTAG MAXIMA”, “Maytag 5000 series”, “Maytag Bravos”, “Maytag Epic Z”, “Maytag Neptune Washer”, “Maytag®” and “maytag bravos”

By month

5 reports from May 2025 to April 2026; the most in April 2026, 1. 82 earlier reports, since April 2011, are in the table.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
April 20261
January 20261
December 20251
September 20251
July 20251
June 20241
March 20241
November 20232
September 20222
August 20221
March 20221
February 20221
March 20211
January 20211
December 20201
June 20201
April 20201
June 20191
May 20191
March 20191
December 20181
November 20181
April 20181
November 20171
October 20172
September 20172
April 20173
February 20171
November 20161
October 20162
August 20161
July 20161
June 20163
May 20162
February 20161
January 20162
November 20151
August 20151
March 20152
September 20141
July 20141
August 20131
May 20131
April 20131
November 20121
October 20121
September 20121
August 20121
July 20121
June 20121
May 20121
April 20121
March 20122
February 20121
January 20121
December 20112
November 20111
October 20113
September 20116
August 20112
July 20112
May 20111
April 20112

How badly anyone was hurt

  • Hospital admission 1 CPSC: Injury, Hospital Admission
  • Seen by a doctor or nurse 2 CPSC: Injury, Seen by Medical Professional
  • First aid 2 CPSC: Injury, First Aid Received by Non-Medical Professional
  • Hurt, no treatment 4 CPSC: Injury, No First Aid or Medical Attention Received
  • Hurt, care not known 4 CPSC: Injury, Level of care not known
  • No one hurt 69 CPSC: Incident, No Injury
  • No incident, no one hurt 2 CPSC: No Incident, No Injury
  • Not said 3 CPSC: Unspecified

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Oct 29, 2026. Updated daily.

  1. No one hurt

    Made Apr 13, 2026, sent to the company Apr 16, 2026, published by CPSC Apr 30, 2026

    The product, in the report: Maytag Commercial-Grade Residential Agitator Washer - 3.5 cu. ft.

    I need to report a safety defect with a Whirlpool Corporation product. I have a Maytag Commercial washer model MVWP586GW that is only approximately 16 months old. The washing machine control board is failing and running the drain pump randomly when not in a wash cycle. This occurred while I was away from home and the drain pump ran for an undetermined length of time and overheated, causing an electrical burning smell. Whirlpool Corporation is aware of control board failures across their washing machines but there is no recall at this time.

    Model
    MVWP586GW
    Serial number
    CD4100030
    Bought from
    Nebraska Furniture Mart, Nebraska
    Bought
    Nov 30, 2024, about then
    Where
    Elkhorn, Nebraska: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  2. No incident, no one hurt

    Made Jan 21, 2026, sent to the company Jan 26, 2026, published by CPSC Feb 12, 2026

    The product, in the report: Washing Machine top load

    Maytag top-load washer purchased in 2019 becomes violently unstable during spin cycle. Machine walks, bangs, and poses a tip-over and injury risk. Manufacturer has refused corrective action and instead offered paid service plan. This is a safety hazard, not a normal wear issue.

    Model
    MVWX665DW1
    UPC
    W10240523G
    Serial number
    C2740597
    Bought from
    Home Depot, California
    Bought
    Jul 23, 2019
    Where
    Duarte, California: Home/Apartment/Condominium
    Who was involved
    Age 74, Unknown
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    No Incident, No Injury
  3. No one hurt

    Made Dec 23, 2025, sent to the company Jan 9, 2026, published by CPSC Jan 28, 2026

    The product, in the report: Maytag Washing Machine Top Loading High Efficiency Washer

    Product: 2017 Maytag Washing Machine Model: Top Loading High Efficiency Washer Model #: MVWB765FW0 The washing machine experienced a catastrophic internal failure involving the motor assembly. An internal gearcase/seal failure allowed fluids to leak into the motor area, causing the stator and rotor to overheat and burn. The motor components were visibly scorched, and the rotor coating melted. The incident produced smoke and an intense burning odor inside my home. The washer is completely destroyed and unrepairable. The inside of the machine is burnt and the motor destroyed. Had I not been home at the time, the damage could have been significantly worse. This was not due to misuse or lack of maintenance. The washer was professionally serviced, and there were no gearcase, seal, or bearing issues identified at that time. This failure involved fluid intrusion into electrical components and represents a potential fire hazard. The manufacturer acknowledged the issue was safety-related but refused to repair or replace the washer, offering only a partial discount of 30% toward a new unit. They were not concerned with this issue, and a fire occurred within the washing machine. Thankfully, we were home, smelled the fire, and were able to stop it. If we were not home, I’m afraid of what could have happened. This occurred out of nowhere, and I am still shocked that a gearcase could cause a fire like this. I am concerned about the safety issues this machine has that are not being addressed and how they could affect other owners with the same machine.

    Model
    MVWB765FW0
    UPC
    W10740589 B
    Serial number
    C72171917
    Bought from
    Home Depot
    Bought
    Jun 1, 2017, about then
    Where
    Swampscott, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  4. No one hurt

    Made Sep 22, 2025, sent to the company Sep 25, 2025, published by CPSC Nov 21, 2025

    The product, in the report: Maytag top load washer

    Maytag washer machine continues to give us issues. Had a component replaced under warranty and the same grinding sound reoccurred and the machine started sparking and burned the wall. Luckily we pulled the plug from the outlet before a fire could start.

    Model
    MVW4505MW1
    Serial number
    CD1004164
    Bought from
    Lowe’s website
    Bought
    Apr 14, 2024
    Where
    Schwenksville, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 31, Unspecified
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  5. No one hurt

    Made Jul 30, 2025, sent to the company Aug 4, 2025, published by CPSC Aug 18, 2025

    The product, in the report: Maytag Top Load washer with agitator

    Washer unit exploded during spin cycle.

    Model
    MVWB865GW0
    Serial number
    C81570811
    Bought from
    Lowes
    Bought
    May 1, 2018, about then
    Where
    Mt Sterling, Kentucky: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  6. No one hurt

    Made Jun 6, 2024, sent to the company Jun 11, 2024, published by CPSC Jun 26, 2024

    The product, in the report: Maytag, white color, 5.3 cu ft Product Height 43 inches Product Width 27 1/2 inches Product Depth 28 inches Height With Door Open 57 1/2 inches Capacity 5.3 cubic feet

    I am writing to formally report a dangerous incident involving a Maytag washer that occurred at my home on June 2, 2024. The details of the washer are as follows: Model: MVWB835DW4 Serial Number: C94272138 Date of Purchase: November 27, 2019 On the aforementioned date, while the washer was in use, it suddenly exploded with such a force that it shook my entire house, akin to a bomb blast, causing significant damage to the Maytag washer and posing a severe risk to the safety of my family. Fortunately, no one was injured. Given the severity of this incident, I believe it is crucial for the Consumer Product Safety Commission to be aware of this issue. I am concerned that other consumers with the same or similar models may be at risk of experiencing a similar dangerous event. I request that the CPSC investigate this matter to determine if there is a defect or safety hazard associated with this model of Maytag washer. I would also appreciate any guidance on the next steps I should take regarding this incident. I am more than happy to provide you the copies of the purchase receipt, photos of the damage, and any other relevant documentation. If additional information is needed, please do not hesitate to contact me. Thank you for your attention to this serious matter. I look forward to your prompt response and any assistance you can provide. Thanks

    Model
    MVWB835DW4
    Serial number
    C94272138
    Bought from
    Home Depot, Pennsylvania
    Bought
    Nov 27, 2019
    Where
    Blue Bell, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  7. No one hurt

    Made Mar 21, 2024, sent to the company Mar 27, 2024, published by CPSC Apr 10, 2024

    The product, in the report: Top loading Maytag Washing Machine, white.

    I noticed my Maytag Washing Machine (MOD MVW7232HW0, SER CX4004385) had a crack in the lid radiating from the screw on the back left side of the lid. This crack was rather large and has only gotten bigger over time. The crack became so large that chunks of plastic are now falling off of the lid and landing in the wash. These small sharp pieces of plastic get mixed in with our clothing and pose a choking hazard to our young child. Additionally, the broken plastic causes the seal between the lid and the washer to be compromised, posing a flooding risk. I have contacted Maytag several times, including immediately upon noticing this most recent crack, and yet they refuse to acknowledge this issue. I just had this washing machine’s lid replaced less than a year ago (May 2023) for the exact same defect, and Maytag is aware of this. I also filed a complaint with this agency at that time. Moreover, the Maytag washer I had prior to this current unit had the exact same problem. I had to have the lid on that unit replaced multiple times because of cracked and broken plastic radiating from the back screw on the lid.

    This washer is used under normal household circumstances, and the cracking has developed during the course of normal opening and closing of the washer lid.

    Model
    MVW7232HW0
    Serial number
    CX4004385
    Where
    Bruce Township, Michigan: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  8. Hurt, no treatment

    Made Nov 28, 2023, sent to the company Dec 1, 2023, published by CPSC Dec 15, 2023

    The product, in the report: Top loading High Efficiency washing machine

    Plastic lid on washing machine cracked. The plastic has sharp edges and can potentially cause lacerations. The plastic frame on Maytag Bravos (Model MVWX55DW2) is prone to cracking at the hinges, causing pinches in the cracks and lacerations.

    Model
    MVWX655DW2
    Serial number
    CX3004141
    Bought from
    Home Depot
    Bought
    Oct 1, 2020, about then
    Where
    North Pole, Alaska: Home/Apartment/Condominium
    Who was involved
    Age 38, Unspecified
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Maytag Bravos, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  9. No one hurt

    Made Nov 27, 2023, sent to the company Dec 1, 2023, published by CPSC Dec 15, 2023

    The product, in the report: Maytag top load washing machine

    Maytag washer started filling on its own then would agitate then would add more water then repeat the same cycle til we unplugged it

    Model
    mvw7232hwo
    Serial number
    cx0770384
    Bought from
    lowes
    Bought
    Mar 7, 2020, about then
    Where
    watertown, New York: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  10. No one hurt

    Made Sep 26, 2022, sent to the company Oct 12, 2022, published by CPSC Oct 26, 2022

    The product, in the report: Maytag Front Loading washer type: 120-02

    Front load Maytag washer exploded during spin cycle

    Model
    MHW7100DW0
    Serial number
    C60950020
    Bought from
    Coastal Appliances, Brunswick
    Bought
    Aug 1, 2016, about then
    Where
    Jekyll Island, Georgia: Home/Apartment/Condominium
    Who was involved
    Age 66, Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  11. No one hurt

    Made Sep 1, 2022, sent to the company Sep 14, 2022, published by CPSC Sep 28, 2022

    The product, in the report: Product: Laundry Model: MVWB855DC Serial: C95070956

    Washing machine has shorted out and fried the main circuit board three times in two years since purchased new.

    Model
    MVWB855DC
    Serial number
    C95070956
    Bought from
    Lowes
    Bought
    Mar 30, 2020, about then
    Where
    Springfield, Missouri: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  12. Hurt, care not known

    Made Aug 3, 2022, sent to the company Aug 30, 2022, published by CPSC Sep 14, 2022

    The product, in the report: top load washing machine

    (07/27/2022) The consumer stated that she was using the washer. As she walked by the laundry room later, she notice sparks were coming out of the lid of the product.

    The consumer contacted the firm and was instructed to turn the product off at the circuit breaker. The consumer did not know how to perform this task, so she asked a neighbor to help her move the washing machine from the wall so that she could unplug it. As they were moving the washing machine, her neighbor got a minor electrical shock when she touched the control panel. The neighbor was not injured.

    After the washing machine was move, the consumer stated that she notice burn marks on the side of the product.

    The consumer contacted the firm who is dispatching a service technician out on 8/4.

    Model
    MVWC465HW3
    Serial number
    CB1305601
    Bought from
    Lowes, Ohio
    Bought
    Apr 10, 2022
    Where
    Fayette, Ohio: Home/Apartment/Condominium
    Who was involved
    Age 64, Female
    The reporter’s relation to them
    My Friend / Neighbor / Co-worker
    As this report names them
    Brand Maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, Level of care not known
  13. No one hurt

    Made Mar 15, 2022, sent to the company Mar 18, 2022, published by CPSC Apr 1, 2022

    The product, in the report: Maytag Washer Model # MVWB865GW1

    Our Maytag washing machine is less than 2 years old. I contacted Maytag for assistance with no help. The left rear hinge, on the plastic lid, of the washing machine has cracked. The hinge pops up which doesn’t allow the washing machine to lock the lid and in return, the washing machine is non-functioning. We are able to lay a heavy brick on that broken hinge to get it to lock, but during the spin cycle, that brick comes flying off causing a hazard. The plastic lid in this area has cracked into various small sharp pieces that small children and animals can get a hold of and cause a choking hazard. It is also a cutting hazard to adults, children and animals because of the sharp edges from the various pieces that break off continuously. Maytag wants me to buy a new lid, but after reading online about various other complaints related to this same issue, The new lid just cracks into small pieces as well. This is not a solution for Maytag to just keep telling customers to buy new lids that are over $300 a piece and they keep doing the same thing.

    Model
    MVWB865GW1
    Serial number
    C95170511
    Bought from
    Lowes
    Bought
    Dec 1, 2019, about then
    Where
    Stoney Beach, Maryland: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  14. No one hurt

    Made Feb 14, 2022, sent to the company Feb 16, 2022, published by CPSC Mar 3, 2022

    The product, in the report: Front load maytag washing machine

    Our maytag washing machine exploded and left a hole in our ceiling. Thank God my kids were around at the time.

    Model
    MHW6000XW2
    Serial number
    C12950682
    Where
    Everett, Washington: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  15. No one hurt

    Made Mar 9, 2021, sent to the company Apr 2, 2021, published by CPSC Apr 16, 2021

    The product, in the report: Top loading washing machine

    Lid on top-loading Maytag washer fails to stay in open position because lid underside is made of plastic and has completely deteriorated after only one year of use. The machine is not safe and should be recalled because the defective lid can fall and injure an adult or child. The lid needs to be replaced with a new lid made of a different material that will not deteriorate. The small plastic parts also break off and fall into the washer and become attached to clothing. Model MVWB865GC

    Model
    MVWB865GCO
    UPC
    n/a
    Serial number
    C94570228
    Bought from
    ABC Warehouse
    Bought
    Dec 28, 2019
    Where
    Troy, Michigan: Home/Apartment/Condominium
    Who was involved
    Age 70, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  16. No one hurt

    Made Jan 26, 2021, sent to the company Feb 18, 2021, published by CPSC Mar 4, 2021

    The product, in the report: Top load maytag washing machine Model # MVWB765FW4

    This product has broken twice in the same place broken plastic on the door caused metal hinge to be exposed. Door fell on arm. Maytag Washer Model MVWB765FW4 happened on 10/5/20 was replaced and broke again on 1/22/21 in the exact same way. was simply washing clothes. Plastic pieces were inbeded in our clothing.

    Model
    MVWB765FW4
    Serial number
    CX-1470554
    Bought from
    HomeDepot, California
    Bought
    Apr 6, 2020
    Where
    Tujunga, California: Home/Apartment/Condominium
    Who was involved
    Age 1, Female
    The reporter’s relation to them
    Other Relative
    As this report names them
    Brand Maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  17. No one hurt

    Made Dec 8, 2020, sent to the company Jan 8, 2021, published by CPSC Jan 26, 2021

    The product, in the report: Maytag 5.3 cu top-load washer (bravo series). Model: MVWB855

    Maytag Model MVWB855, 5.3 cu top-load washer (bravo series). This weekend 11/28/2020 this 3 year old appliance during spin cycle exploded drum from the housing in the laundry room. Sheet metal tore open! Have seen similar recalls on [REDACTED] front load machine but nothing on Maytag top-load. It is a very dangerous product and consumer safety issue. Currently have contacted Maytag but not getting any response. Have pictures and video if needed.

    Model
    MVWB855
    Bought
    Jul 19, 2017
    Where
    SAINT JOHNS, Florida: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  18. No one hurt

    Made Jun 24, 2020, sent to the company Jul 28, 2020, published by CPSC Aug 11, 2020

    The product, in the report: Maytag Model Number: MVWB835DW Serial Number: C94172487 Purchase Date: 09/26/2019

    I purchased a new Maytag washer Model Number: MVWB835DW Serial Number: C94172487 Purchase Date: 09/26/2019 We used it 2-3 times a week until it quit working around June 4, 2020. When it quit there was a strong odor of burning plastic. When a service technician came and took the control cover off there were burned wires and scorching. No explanation was provided by the technician. Pictures and the part are available. As 40 year firefighter I am concerned with electrical fires.

    Model
    Model Number: MVWB835DW
    Serial number
    C94172487
    Bought from
    Army and Airforce Exchange
    Bought
    Oct 26, 2019
    Where
    Troy, Missouri: Home/Apartment/Condominium
    Who was involved
    Age 72, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand maytag bravos, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  19. No one hurt

    Made Apr 25, 2020, sent to the company May 4, 2020, published by CPSC May 18, 2020

    The product, in the report: Maytag Bravos XL Top Load Washing Machine

    I currently have a Maytag Bravos XL Top Load Washing Machine that I purchased in 2013/2014. There is a MAJOR design flaw with this product. After each wash, the water does not completely drain all the way which allows mold to grow in the bottom of the drum of the washing machine. The reason I found this out was the disgusting smell of the laundry and unable to determine what the smell was my husband decided to do some research. Come to find out we are not the only ones with this same concern/issue. There are many posts all over the internet with the exact complaint resulting in many people watching you tube videos on how to take their washing machine apart to clean it out monthly. Maytag needs to look into these complaints and find a solution. Spending this amount of money on an appliance you should fee comfortable being able to wash my clothes without the worry of mold water spraying all over my laundry. This is a safety concern where mold can cause a ton of illnesses. I have tried to contact Maytag but they kept ignoring my responses. If you can investigate further and get to a solution this would be amazing. Thank you for you time.

    Model
    MVWX700XW2
    Serial number
    C32031208
    Bought from
    Costco
    Bought
    Mar 12, 2014, about then
    Where
    Spokane, Washington: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand MayTag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  20. No one hurt

    Made Jun 20, 2019, sent to the company Jul 18, 2019, published by CPSC Aug 1, 2019

    The product, in the report: Maytag Electric Cabrio Washing Machine

    An electric washing machine started a house fire. The fire was contained to the laundry room area. The fire caused $2,350.00 in property damage and $850.00 in content damage. FF responded to scene.

    Model
    Maytag Electric Cabrio Washing Machine
    Serial number
    W10612644
    Where
    Washington: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  21. No one hurt

    Made May 30, 2019, sent to the company Jul 1, 2019, published by CPSC Jul 16, 2019

    The product, in the report: Maytag washer #MVWC565F This is a top loading model with an Adgitator

    The current maytag washer has an “unsafe” washer basket which has a serious design flaw. During the “spin” cycle the entire basket assembly vibrates violently. This shaking causes the entire washer to shake violently. With medium to heavy “balanced” loads the basket actually hits the sides of the washer. In addition, the shaking is so violent that the washer actually becomes “unstable” and moves across the floor. This shaking is so violent that it shakes the cement floor and the adjoing wall.

    Our washer was professionally installed and is level frojm side to side and front to back. We always balance our laundry and never had a problem with our previous Whirlpool washer. Which by the way provided us with 45 years of service free service.

    Our new [Dec 2018] washer vibrates so violently that the basket can hit the sides of the washer and shatter. In addition such shaking could cause an electrical fire and cause premature parts failure. Any of these situations could cause serious injuries . . . of death.

    The basket on both the [REDACTED and Maytag washer is of the same design. are so loose that one can move the entire basket assembly with ones’ finger! In other words this assembly is not secure whether in use or not

    We had a service call this Wednesday [May 28] and had the service technician run a spin test with an EMPTY basket. The washer shook so violently that the cement foundation shook and the machine actuallyi started to move. The so called factory authorized technician stated that this shaking was “normal” and there was no “fix” for the problem. He contacted the factory direct and filed a complaint [REDACTED] and claimed to e-mail me a copy. As of today, May 29th NO E-Mail has been received from Paradise Appliance Services.

    Model
    MWC565FW
    Serial number
    C8444 7125
    Where
    laguna niguel, California: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  22. No one hurt

    Made Mar 20, 2019, sent to the company Apr 2, 2019, published by CPSC Apr 16, 2019

    The product, in the report: Maytag Washer, Top-Load, 4.2-cu ft. Model MVWC565FW Serial number c850 48550

    On February 1, 2019 purchased Maytag Washer(Whirlpool) from Lowes. The washer door malfunctions. This has been reported to Whirlpool on February 28, 2019. A service technician attempted repair on March 4, 2019. After repair, washer door continues to malfunction. This poses a serious safety issue based on 1) washer door not locking during wash cycle and 2) washer door is unable to open after finishing wash cycle. On March 20, 2019, this problem was reported to Whirlpool at 888-717-9322. Representatives in Michigan and Tennessee would not take a report of my safety issue. Requested Whirlpool give me written confirmation of my call reporting the safety issue. They refused.

    Make: Maytag, Model: MVWC565FW1 and Serial #: C850 48560.

    Model
    MVWC565FW
    UPC
    Unk
    Serial number
    C850 48550
    Bought from
    Lowes, California
    Bought
    Feb 1, 2019
    Where
    Huntington Beach, California: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  23. No one hurt

    Made Dec 9, 2018, sent to the company Feb 4, 2019, published by CPSC Feb 19, 2019

    The product, in the report: Maytag washing machine Model MFW9700SB color - Black

    On November 27th, 2018 the Maytag washing machine Model MFW9700SB1 was being used for regular laundry. When in the “Extra High” spin cycle, the machine went out of control causing the blow-out of the plastic front sides and the top and bottom front plastic panels. The metal box remained intact. This included the door locker breaking and opening the door, the soap holder drawer and the bottom and top panels flying off causing them to hit the walls. The unit itself lifted off the ground and landed onto the 4” diameter dryer vent which was laying on the ground in the back of the machine. The washer moved forward dragging the vent approximately 18” blocking the exit door. With the door blown open, the tub continued to spin at a very high rate and the machine continued to shake and move. It was only stopped when the power was shut down. No one was in the laundry room at the time. The unit has now been moved back to its original location to allow clear access to the door.

    Model
    Maytag washing machine Model MFW9700SB
    Serial number
    CSW0702685
    Bought from
    Pacific Sales, California
    Bought
    Jul 31, 2008
    Where
    Santa Rosa Valley, California: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  24. No one hurt

    Made Nov 2, 2018, sent to the company Nov 20, 2018, published by CPSC Dec 13, 2018

    The product, in the report: Maytag Neptune front loader washer

    Mold in seal of front load machine. Maytag Neptune

    Bought from
    Sears
    Bought
    Nov 8, 2012, about then
    Where
    Colorado Springs, Colorado: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  25. No one hurt

    Made Apr 11, 2018, sent to the company Apr 19, 2018, published by CPSC May 3, 2018

    The product, in the report: Maytag Neptune front load washing machine Model #MAH8700AWW Serial #184754AY306130N

    my maytag neptune washer instrument panel started clicking and smoking and then some of it melted before we were able to pry off the panel and spray it with the fire extinguisher. it was being used at the time, but only had a half load of cloths in it at the time. It had only been going for about 20 minutes.

    Model
    MAH8700AWW
    Serial number
    18475AY306130N
    Where
    Norfolk, Nevada: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Maytag Neptune, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  26. No one hurt

    Made Nov 28, 2017, sent to the company Apr 26, 2018, published by CPSC May 10, 2018

    The product, in the report: Front loading washer Model # MHW5100 DCO Serial # C42950862

    This caller is reporting her front loading washer that she purchased July 2015 from retailer in Hawaii. She had no problems with the washer until November 28, 2017 which is the afternoon that it exploded. Her 35 year old daughter put a small load of clothes in the washer, turned it on and walked away, however a short time later the daughter, her father and other household members heard an explosion, the daughter went to see what had happened and came for her father telling him that the washer had exploded and pieces of it were scattered around the laundry room. The caller is reporting this incident as a severe injury hazard due to flying debris from the washer. There are no injuries to report The caller has not contacted the manufacturer but she does intend to contact them.

    Model
    MHW5100 DCO
    Serial number
    C42950862
    Bought from
    Sears, Hawaii
    Bought
    Jul 15, 2015, about then
    Where
    Waipahu, Hawaii: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  27. No one hurt

    Made Oct 7, 2017, sent to the company Feb 15, 2018, published by CPSC Mar 2, 2018

    The product, in the report: Maytag Maxima MHW8200FW washing machine

    Maytag Maxima MHW8200FW has black mold in soap dispensing cavity. I do not live in a humid environment and use the washer about once a week. Maytag could provide no method for preventing the mold from recurring. There is no way to remove the mold, because of all the nooks and crannies and general inaccessibility. You will not see the mold unless you remove the dispensing unit and look inside the cavity, which is something many people might not do until the warranty expires. Not sure why this particular unit has this problem, unless it is related to the auto-detergent dispensing feature. Maybe that feature prevents the circulation of air through the dispensing area.

    There are multiple consumer complaints on Consumer Reports and other websites.

    Model
    MHW8200FW
    Serial number
    C63550028
    Bought from
    Western Appliance, California
    Bought
    Aug 21, 2016, about then
    Where
    San Jose, California: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  28. No one hurt

    Made Oct 6, 2017, sent to the company Feb 20, 2018, published by CPSC Mar 6, 2018

    The product, in the report: Washing machine

    Black mold growth in Maytag washing machine MHW8200FC.

    Eight months after purchasing the Maytag MHW8200FC washing machine, I discovered an incredibly nasty growth of black mold in the dispenser cavity (see photo). There was no way to clean the area; Maytag had to replace the entire cavity and dispenser unit. Maytag could provide no method for either preventing the mold from recurring or for removing it once it had formed. Once the unit is out of warranty, I will be responsible for replacing the parts myself on a routine basis, or else just living with the mold.

    The unit is located in a large laundry room with the door always open and a hepa air filter running 24-7. I leave the door to the washer open when not in use, as well. I do not live in an excessively humid climate (Oregon) and the house is air conditioned in the summer. I never had a problem with mold growth in my old front-loading washer which lasted over 15 years.

    Since black mold is a known health hazard, I feel the CPSC should be aware of this product and its potential for causing sickness when used according the manufacturer’s instructions.

    I purchased the machine on 11/18/2016 and the parts were replaced on 9/6/2017.

    I have attached a photo of the mold; please contact me if you did not receive the photo.

    Thank you.

    Model
    MHW8200FC
    Serial number
    C64250055
    Bought from
    DeWhitt Appliances
    Bought
    Nov 18, 2016
    Where
    Tualatin, Oregon: Home/Apartment/Condominium
    Who was involved
    Age 61, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  29. No one hurt

    Made Sep 22, 2017, sent to the company Jan 19, 2018, published by CPSC Feb 5, 2018

    The product, in the report: Maytag Bravos high efficiency top load washing machine

    Maytag Bravos high efficiency top load washer has developed a strong mold odor. This odor developed despite routinely using the clean washer cycle and leaving the lid open when the washer is not in use. It is now to the point where it causes me to have a tight chest and sore throat. Washer is almost eleven months old.

    Model
    MVWB755DW
    Bought from
    Home Depot
    Bought
    Oct 23, 2016
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Age 41, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  30. No one hurt

    Made Sep 12, 2017, sent to the company Dec 15, 2017, published by CPSC Jan 2, 2018

    The product, in the report: front load washing machine

    (09/8/2017) The consumer stated that the unit was on the final spin cycle. There were eight minutes to go. The consumer hear a booming sound. When she checked eight minutes later, the door of the machine had blown open. The soap dispenser was across the room. Plastic parts were scattered across the room. The rubber seal was pulled away from the opening. A giant cement block was wrapped around the towels. The sides and back of the machines were buckled and the screws were loose.

    (09/08/2017) The consumer contacted the firm. A technician was dispatched on 9/12. The technician took pictures and advised the consumer that he will send a report to the manufacturer.

    No injuries.

    Model
    MHW7100DC0
    Serial number
    C44550631
    Where
    Encino, California: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  31. No one hurt

    Made Apr 30, 2017, sent to the company May 10, 2017, published by CPSC May 24, 2017

    The product, in the report: Maytag MVWB835DW Bravos 5.3 cu. ft. Top Load Washer - White

    While washing a king size mattress cover and bed linen, the Maytag MVWB835DW Bravos 5.3 cu. ft. Top Load Washer - White, exploded; the washer machine housing or casing, tub ring, and tub were warped and bent. The explosion caused the washer to be displaced and moved about 2 to 3 feet from its original place at a diagonal angle. The wall and the dryer next to it were damaged. On [REDACTED], I had purchased the washer machine from the Sears store in Brandon, Florida.

    Model
    MVWB835DW
    Serial number
    C61370848
    Bought from
    Sears
    Bought
    Jul 9, 2016
    Where
    Riverview, Florida: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  32. No one hurt

    Made Apr 21, 2017, sent to the company May 1, 2017, published by CPSC May 15, 2017

    The product, in the report: Maytag front loading HE washing machine. White.

    My Maytag washing machine is vibrating so hard that it is bouncing around the floor and recently this vibration caused the lid lock to break. I have tried to have it repaired once with no luck.

    It is a top loading washing machine that was purchased in December of 2014.

    I saw that Samsung has recalled its washing machines for the same reason. I am concerned that this vibration could harm one of my children or break an item in my house.

    Model
    Bravos MCT
    Serial number
    C43841829
    Bought from
    Husted Maytag, California
    Bought
    Dec 29, 2014, about then
    Where
    Ojai, California: Home/Apartment/Condominium
    Who was involved
    Age 53, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  33. Seen by a doctor or nurse

    Made Apr 6, 2017, sent to the company Apr 14, 2017, published by CPSC Apr 28, 2017

    The product, in the report: BUYER BEWARE! WHIRLPOOL ALSO MAKES MAYTAG FRONT LOADING WASHERS...WHY THESE BLACK MOLD MACHINES HAVE NOT BEEN RECALLED IS BEYOND MY COMPREHENSION...WE PAID A FORTUNE TO BE ON 6 DIFFERENT MEDS JUST TO BREATHE AND 3 DIFFERENT DOCTORS WITH TRIPS TO THE HOSPITAL FOR XRAYS AND BLOODWORK...ENOUGH IS ENOUGH. WE PAID A FORTUNE FOR A NEW MAYTAG MAXIMA MCT MODEL#MHW7000CWO SERIAL#C10150130 AND I’M SCARED TO DO MY LAUNDRY OR WEAR CLOTHES WASHED IN THIS MACHINE. THESE ARE GOING TO KILL SOMEONE SO PLEASE FOR THE LOVE OF GOD GET THEM OFF THE MARKET.

    WHIRLPOOL ALSO MAKES MAYTAG FRONT LOADING WASHERS...WHY THESE BLACK MOLD MACHINES HAVE NOT BEEN RECALLED IS BEYOND MY COMPREHENSION...WE PAID A FORTUNE TO BE ON 6 DIFFERENT MEDS JUST TO BREATHE AND 3 DIFFERENT DOCTORS WITH TRIPS TO THE HOSPITAL FOR XRAYS AND BLOODWORK...ENOUGH IS ENOUGH. WE PAID A FORTUNE FOR A NEW MAYTAG MAXIMA MCT MODEL#MHW7000CWO SERIAL#C10150130 AND I’M SCARED TO DO MY LAUNDRY OR WEAR CLOTHES WASHED IN THIS MACHINE. THESE ARE GOING TO KILL SOMEONE SO PLEASE FOR THE LOVE OF GOD GET THEM OFF THE MARKET.

    Model
    MHW7000XWO
    Serial number
    C10150130
    Bought from
    Plaza Electronics in Athens TN
    Bought
    Apr 6, 2014
    Where
    Etowah, Tennessee: Home/Apartment/Condominium
    Who was involved
    Age 48, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, Seen by Medical Professional
  34. No one hurt

    Made Feb 4, 2017, sent to the company Mar 3, 2017, published by CPSC Mar 17, 2017

    The product, in the report: Top loading HE washing machine

    Maytag Washing Machine, Model: MVWB835DW1 Serial #: C64270699 Purchased to replace recalled [REDACTED] washing machine. This Maytag unit has the same safety problem as the Samsung, if machine is unbalanced on the spin cycle, it will violently vibrate and shake. I believe the machine would shake itself apart if left unattended. It appears there is no shut-off when the load is unbalanced. I reported the problem to Maytag.

    Model
    Top Loading Washing Machine Model MVWB835DW1
    Serial number
    C64270699
    Bought from
    Home Depot
    Bought
    Dec 13, 2016, about then
    Where
    RIVERHEAD, New York: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  35. No one hurt

    Made Nov 7, 2016, sent to the company Dec 13, 2016, published by CPSC Dec 28, 2016

    The product, in the report: front load washing machine

    The consumer said that this washer developed mold within a couple months of being purchased. The consumer first noticed mold in the seal of the door then later on the soap dispenser. It began to spread substantially. The consumer has had the mold problem since 2005. The mold was extremely severe that the consumer considered replacing that part.

    This washer’s model was listed in CPSC Recall # 07-135, but he has not had problems of that nature. The consumer pointed out that he was never notified of that problem.

    The consumer saw the class action suit information at: http://www.washersettlement.com/, when he was searching the Internet for how to price the washer to sell it.

    11/7/2016: The consumer called Maytag (800-688-9900 & 800-344-1274), but heard a message that the office was close.

    11/7/2016: The consumer called Whirlpool (800-253-1301) and their rep. answered the phone, but told the consumer that he was too late to participate in the class action law suit.

    The consumer is not sure if he and his family have experienced any adverse health symptoms from the mold.

    Model
    MAH8700AWW
    Serial number
    10192539GL
    Bought from
    Sears
    Bought
    Nov 1, 2005
    Where
    Hamilton, Montana: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  36. Not said

    Made Oct 10, 2016, sent to the company Oct 18, 2016, published by CPSC Nov 1, 2016

    The product, in the report: Front loading washer has mold and clothes are smelly.

    Front loading washer has mold and clothes are smelly.

    Model
    MAH5500BWQ
    Serial number
    2792749CL
    Bought from
    Martins Brothers
    Where
    Walton, Indiana: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Maytag Neptune Washer, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Unspecified
  37. Hospital admission

    Made Oct 1, 2016, sent to the company Oct 11, 2016, published by CPSC Oct 25, 2016

    The product, in the report: Maytag model # MHWE500VP00 serial # MW4506281 front loader washing machine

    My husband and I purchased a Maytag front loader washing machine on 1/16/2009. The Model number is MHWE500VP00; serial # HLW4043148. Within the first year it started smelling like mold. I would clean mold from under the seal and from the tray where the laundry detergent went in. I would run bleach through it, but the mold persisted. I started having consistent sinus problems starting in 2011 - 2012 and finally in 2013 I ended up having to have sinus surgery. One month later I was hospitalized for a week for hypoxia and new onset asthma. My IGE level was over 4000 which indicated it was allergy related. I now have to take [REDACTED] injections twice a month (cost in $5000 per month to my insurance), use [REDACTED] twice per day, rinse my sinses twice per day with [REDACTED], use [REDACTED] nasal steroid spray twice per day and take [REDACTED] nightly. I believe this all stems from the mold issue with the washer. If I leave the door open after using the washer, then I can smell the mold in the house and if I keep the door shut after washing then I only smell the mold in the laundry room.

    Model
    MHWE500VP00
    UPC
    (9801) 0100185945
    Serial number
    MW4506281
    Bought from
    HomeDepot, Virginia
    Bought
    Jan 16, 2009
    Where
    Suffolk, Virginia: Home/Apartment/Condominium
    Who was involved
    Age 53, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, Hospital Admission
  38. No one hurt

    Made Aug 27, 2016, sent to the company Sep 6, 2016, published by CPSC Sep 20, 2016

    The product, in the report: May tag Front Loading Washing Machine

    I have a Maytag front loading washing machine that has mold on the gasket. I have tried everything to clean it with no success.

    Model
    MAH5500BWW
    Serial number
    105596
    Bought from
    Lowes, Louisiana
    Bought
    Jul 17, 2003, about then
    Where
    Bell City, Louisiana: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  39. Hurt, no treatment

    Made Jul 30, 2016, sent to the company Aug 8, 2016, published by CPSC Aug 22, 2016

    The product, in the report: Maytag Maxima front loading washing machine

    I purchased a Maytag Maxima MHW6000XW2 January 1,2013 since we were about to have our first child and had an old top loader. I read all the online reports, did my research and this machine came in top rated. It was over $1000 for the washer but I bought it thinking I was buying the best. December 24, 2013 the metal ring in the washing machine gasket came out during a load and obliterated the entire load. Just shredded clothes to bits as well as shredding the rubber gasket. Thankfully the door stayed shut and no body got hurt. I called the warranty in and a guy came out and put in a new metal ring for the gasket and a new gasket. The next load, the front of the machine started leaking a small amount of water from the center front of the door. Fast forward 2 years. I have been following all the manufacturers instructions on leaving the door open constantly after a cycle, I got [REDACTED] and run the machine on it’s special cycle monthly. I wipe down the gasket inside and out, wipe the door down AFTER EVERY LOAD. I noticed that the laundry started to smell moldy. I couldn’t figure out why, but I have a severe mold allergy-need an epi pen severe. Currently I have a terrible headache and asthma due to opening the door of the machine and peeling the gasket back further than where i normally wipe it down. Guess what. The ENTIRE GASKET IS COVERED IN MOLD. COVERED. I’m furious and physically sick right now from this overpriced piece of junk I want a refund and a new washer that doesn’t make me sick. Heck, I wish I had our old top loader that worked just fine!!!

    Model
    mHW6000XW2
    Serial number
    c24951437
    Bought from
    LOWES, California
    Bought
    Jan 1, 2013
    Where
    San Diego, California: Home/Apartment/Condominium
    Who was involved
    Age 37, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand MayTAG MAXIMA, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  40. No one hurt

    Made Jun 23, 2016, sent to the company Jun 30, 2016, published by CPSC Jul 15, 2016

    The product, in the report: Maytag front-loading washing machine

    My Maytag front-loading washing machine has a buildup of mold all around the gasket. I have bleached it, peroxided it, cleaned it with vinegar and nothing helps. I leave the door open, but then the mold spores are free to come into my home.

    Model
    Neptune MAH5500BWW
    Serial number
    74948802AA
    Bought from
    Home Depot
    Bought
    Feb 22, 2002
    Where
    Chester, Virginia: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  41. Not said

    Made Jun 20, 2016, sent to the company Jun 27, 2016, published by CPSC Jul 12, 2016

    The product, in the report: I recently found a lot of mold on the seal in my washer. When I purchased the machine I was told that I didn’t even have to leave the door open because the material the seal is made of will not allow mold to grow.

    I recently found lots of mold on the seal of my washer.

    Model
    (p) mah3000aww
    Serial number
    (s) 1610921050
    Bought from
    Jack Roberts Appliance
    Bought
    Jul 28, 1997
    Where
    Tacoma, Washington: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Unspecified
  42. Not said

    Made Jun 19, 2016, sent to the company Jun 27, 2016, published by CPSC Jul 12, 2016

    The product, in the report: epic front loader machine.

    Have a Epic Front loader washer and dryer. I have already changed out the front seal once and clean the machine out with bleach, tried vinegar rinse, specified cleaners and tylex spray and just let it sit. the thing is just loaded with mold. under the detergent drawer when I pulled it out was just black and the rubber seal is bad all the way around and under the edges. Wish they had a material that would not do this or a way that keeps it dry. I have also tried to dry it out after each use but it does not work. frustrated. date entered is approx since we have had this machine for a while and really am thinking of getting rid of machines.

    Model
    mhwz600two1
    Serial number
    HLW3196661
    Bought from
    Manny’s
    Bought
    Jun 1, 2010, about then
    Where
    Northampton, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Matag epic z, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Unspecified
  43. No one hurt

    Made May 13, 2016, sent to the company May 23, 2016, published by CPSC Jun 7, 2016

    The product, in the report: Maytag Washer Model MVWX500XW1

    Washer Model MVWX500XWL caught fire. Smoke filled house. No damage other than the contents of the washer and the washer itself. Maytag repairman indicated total loss due to fire in the control panel and tub area.

    The unit was on a normal load in the spin cycle.

    Model
    MVWX500EW1
    Serial number
    C20731776
    Bought from
    Lowes
    Bought
    Mar 16, 2012
    Where
    Mount Olive, North Carolina: Home/Apartment/Condominium
    Who was involved
    Age 68, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  44. No one hurt

    Made May 4, 2016, sent to the company May 12, 2016, published by CPSC May 26, 2016

    The product, in the report: MAYTAG FRONT LOAD WASHING MACHINE MODEL MHW6000XW, SERIAL NUMBER C10150053, MANUFACTURED IN 2011.

    OUR MAYTAG WASHING MACHINE, MODEL MHW6000XW, SERIAL NUMBER C10150053, BEGAN TO VIOLENTLY THROW ITSELF AROUND THE ROOM, CAUSING PARTS TO BREAK OFF AND BE THROWN IN VARIOUS DIRECTIONS. ONE OF THE PARTS THAT BROKE LOOSE WAS 12” BY 8” CONCRETE BLOCK, WHICH COULD EASILY HAVE BECOME A FATAL PROJECTILE IF ANY OF US HAD BEEN IN THE ROOM AT THE TIME. AFTER A QUICK ONLINE SEARCH, I WAS ABLE TO FIND SEVERAL PHOTOGRAPHS OF MACHINES MADE BY THE SAME MANUFACTURER WHICH HAD SUFFERED THE SAME FATE. AFTER A FEW ATTEMPTS TO CONTACT MAYTAG (ALSO WHIRLPOOL?) ABOUT IT, I BEGAN TO REALIZE THAT THEY HAVE NOT TAKEN ANY INTEREST IN FINDING THE ROOT OF THIS PROBLEM, SINCE THERE IS NO EVIDENCE OF ANY VOLUNTARY ACTIONS HAVING BEEN TAKEN. THE PHOTOS THAT I HAVE OF MY UNIT, PLUS THE NUMEROUS PICTURES AVAILABLE TO THE CASUAL WEB SURFER SEEM TO SUGGEST THAT THERE IS A VERY LARGE PROBLEM WITH THIS DESIGN. IT APPEARS THAT THE SAME MODEL IS STILL BEING SOLD, AND I FEAR THAT SOMEONE WILL BE HURT OR KILLED BEFORE THE MANUFACTURER TAKES NOTICE.

    Model
    MHW6000XW
    Serial number
    C10150053
    Bought from
    SEARS, Maryland
    Bought
    May 1, 2011, about then
    Where
    COLUMBIA, Maryland: Home/Apartment/Condominium
    Who was involved
    Age 48, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand MAYTAG, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  45. No one hurt

    Made Feb 8, 2016, sent to the company Mar 11, 2016, published by CPSC Mar 25, 2016

    The product, in the report: Washer

    This caller is reporting her washer purchased from Lowe’s in Alabama November 21st, 2015.

    She had problems the second week of ownership and she scheduled repair with F&S Appliance but then cancelled the appointment because it seemed that the problem had repaired itself.

    Two days afterward the problem began again and she rescheduled the appointment January 11th, 2016.

    Repair tech came to her home January 27th, 2016 and diagnosed that the washer needed to be replaced because the ball joints were defective and causing some burning odor and the unit was still on warranty.

    The caller contacted the retailer, she repeated the directions that the service technician provided but she was informed by [REDACTED], the store floor manager that another tech was going to be scheduled to look at her washer.

    She told him that having her washer is a necessity due to her being her Cancer fighting husband care giver and asked how she would wash their clothes and bed linens but [REDACTED], the store manager informed her to go to a neighbor’s home or a coin pay laundry location.

    She left the store, calmed down and called the store the following morning, at which time she was able to speak with [REDACTED] , the store manager who has sent a loaner washer to her home.

    When the delivery persons removed the washer purchased November 21st, 2015 they noted that her carpet was burned beneath it although she had only been able to use the washer three times.

    She is reporting this washer as a fire hazard and is asking that it become recalled and the public made aware of the hazard.

    There are no injuries being reported.

    She contacted the manufacturer February 2nd, 2016 when she was advised that paperwork would be sent to her.

    February 2nd, 2016 she also heard from F&S Appliance who informed her that they would be at her home on February 3rd to repair the washer.

    She has had to reschedule this repair for February 9th, 2016 due to her husband’s chemotherapy schedule.

    S&S repairman came out 2/9/16 to repair ball bearings but the loaner is still in use so he couldn’t do anything. He was trying to get washer info off the loaner and the caller told him that wasn’t the Maytag it was a loaner ([REDACTED]) so he asked where was the Maytag and she showed it to him and he wanted to see it. It was in the other room so we walked there and he pulled it away from the wall so he could lean it back, got down looked underneath and said the motor was completely burnt up and machine needed to be replaced and he was going back to the office and request the replacement S&S called 2/19 coming to repair on 2/22 but the consumers had another appt so she had to reschedule for 2/25. Also the head store manager at Lowe’s ([REDACTED]) was very nice and understanding. Please feel free to call me anytime.

    Model
    MEDB835DW
    Serial number
    W10740599A
    Bought from
    Lowe’s, Alabama
    Bought
    Nov 21, 2015
    Where
    Gardendale, Alabama: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  46. No one hurt

    Made Jan 12, 2016, sent to the company Jan 21, 2016, published by CPSC Feb 9, 2016

    The product, in the report: Top load Maytag Washing Machine

    I have a Maytag washer and on November 18. 2015 while the machine was doing a small load of towels a loud bang. almost like an explosion, I went to the machine and noticed large amounts of smoke coming from around the tub. I shut of the breaker. I went back to the washer and heard another loud bang, and at that point flames shot up around the washer. The fire dept, came and the washer was still burning. If I was not in the area of the washer we would have lost our home. I contacted Maytag with no answer. I have had to purchase a new washer.

    Model
    Maytag top load washer Mod MVWC400XW3
    Serial number
    C20430512
    Bought from
    Lowes, Florida
    Bought
    Feb 28, 2012
    Where
    Jacksonville, Florida: Home/Apartment/Condominium
    Who was involved
    Age 84, Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  47. No one hurt

    Made Jan 2, 2016, sent to the company Jan 11, 2016, published by CPSC Jan 28, 2016

    The product, in the report: Maytag Epic Z front load washer Model MHWZ600TW02

    Constant issues with mold buildup in the door bellow (seal) and detergent bin. I’ve had to replace the bellow twice. Maytag Epic Z front load washer.

    Smells and discolors clothing. Could be making family ill.

    Model
    MHWZ600TW02
    UPC
    I don’t know
    Serial number
    HLY3505011
    Bought from
    Lowes, Mississippi
    Where
    Long Beach, Mississippi: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Maytag Epic Z, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  48. No one hurt

    Made Nov 22, 2015, sent to the company Dec 1, 2015, published by CPSC Dec 15, 2015

    The product, in the report: Clothes washing machine

    The homeowner reported hearing a loud noise coming from the washing machine before the fire started. A part broke off the bottom of the machine and a melted pile of plastic was found burning under the washing machine when we arrived.

    Model
    MVWX550XW1
    Serial number
    C13030757
    Where
    Glen Ellyn, Illinois: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  49. No one hurt

    Made Aug 18, 2015, sent to the company Oct 14, 2015, published by CPSC Oct 28, 2015

    The product, in the report: top load washer

    On 8/15/15 the consumer put the machine to a normal wash cycle. Sometime after the consumer heard loud noises and noticed the machine was shaking excessively. The consumer opened the top and noticed the water did not drain. The consumer called the firm and informed them of the incident. While the consumer was on the phone she noticed that the machine began to dispense water inside the washer. The consumer informed the firm’s rep, [REDACTED]. [REDACTED]instructed the consumer to unplug the machine and advised her that it was not safe to use the machine. The consumer was told that a specialist would reach out to her on 8/17/15. The consumer was advised by [REDACTED] to not use the machine until it was examined by a technician.

    The consumer did not receive a call from the firm on 8/17/15. On 8/18/15 the consumer called the firm and spoke with a rep (name unknown) who informed her any repairs would be at the consumer’s expense.

    The consumer had contacted Home Depot on 7/1/15 (approximately) because the machine was shaking excessively and not draining the water. The control panel was replaced on 8/6/15 and the consumer was told that the repair would correct the problem. After the repair the consumer used the machine on two occasions and states she did not have any problems. The incident on 8/15/15 was the third time the consumer used the machine.

    The consumer states she has had many problems with the machine and it has not worked correctly since she purchased it. The consumer has reached out to Home Depot regarding her issues with the machine. The consumer purchased an extended warranty for the machine which has covered the repairs in the past. The consumer states the water valve was replaced in 2012.

    The consumer does not feel the machine is safe and should be recalled.

    Model
    MVWC300XW
    UPC
    Unknown
    Serial number
    C14232553
    Bought from
    Home Depot, Ohio
    Bought
    Dec 30, 2011, about then
    Where
    Cleveland, Ohio: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Maytag®, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  50. No one hurt

    Made Mar 21, 2015, sent to the company Mar 30, 2015, published by CPSC Apr 13, 2015

    The product, in the report: A maytag neptune front loading washing machine.

    Have seen and heard of multiple reports of mold growing on front loading washers. We have tried the recommended fixes of this mold issue and it seems we are spending more time cleaning the machine. One would think if you use bleach this would kill the mold but it does not. We have mold in the door gasket as others.

    Model number is MAH5500BWW

    Serial number is C8035908JV

    Model
    MAH5500BWW
    Serial number
    C8035908JV
    Bought from
    local sears store
    Bought
    Mar 5, 2005, about then
    Where
    Wakefield, United States: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  51. No one hurt

    Made Mar 20, 2015, sent to the company Mar 30, 2015, published by CPSC Apr 20, 2015

    The product, in the report: Front Loading Washing Machine

    My Maytag Maxima front loader has mold growing in the rubber door gasket. It also does not drain properly, leaving stagnant water in the rubber gasket. There is a strong odor from the machine which cannot be removed even with multiple bleach cleanings.

    Where
    Durham, North Carolina: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Maytag Maxima, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  52. No one hurt

    Made Sep 17, 2014, sent to the company Sep 25, 2014, published by CPSC Oct 9, 2014

    The product, in the report: Front Load Washing machine.

    MHW8000AG - Maytag maxima XL Front Load Washing machine has severe out of balance problems which pose a extreme hazard falling off of pedestal areas. Washer is extremely heavy and in my opinion could seriously injur someone by falling forward. I have video of my washer prior to repairs rocking so bad & another video after it fell off of pedestal & crashed into the wall.

    Model
    MHW8000AG0
    Serial number
    C34050107
    Bought from
    Goedeker’s.Com
    Bought
    Dec 2, 2013, about then
    Where
    Corpus Christi, Texas: Home/Apartment/Condominium
    Who was involved
    Age 46, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  53. No one hurt

    Made Jul 22, 2014, sent to the company Aug 11, 2014, published by CPSC Aug 25, 2014

    The product, in the report: front load washer

    (02/27/2005)The consumer states that the water in the washer doesn’t extract and it’s causing mold around the edges inside the washer. Consumer states that his mother has the same washer and is experiencing the same problem. He noticed that the water did not extract properly from the first time he used the washer. He believed that this was the way the washer functioned.

    Consumer uses the proper detergent for the washer, as stated in the washer’s manual.

    Consumer feels that the unit poses a health hazard.

    Consumer ask for assistance with rectifying mold problem. Water never drained out. Consumer states his mom has the same problem. Consumer notes he bought the same washer as his mom.

    Model
    MAH5500BWQ
    Serial number
    35710501GE
    Bought from
    Sears, California
    Bought
    Feb 27, 2005
    Where
    Union City, California: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Maytag Neptune, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  54. No one hurt

    Made Aug 21, 2013, sent to the company Aug 29, 2013, published by CPSC Sep 13, 2013

    The product, in the report: top load washer

    fire

    Model
    mvwc400xw1
    Serial number
    c12231369
    Bought from
    lowes, Louisiana
    Bought
    Jun 28, 2011
    Where
    patterson, Louisiana: Unspecified
    Who was involved
    Age 48, Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  55. No one hurt

    Made May 27, 2013, sent to the company Jun 4, 2013, published by CPSC Jun 25, 2013

    The product, in the report: Maytag Maxima front-loading washer

    A Maytag Maxima front-loading washer, had a catastrophic failure while in a high speed spin. This resulted in what can only be described as an “explosion.” The top was blown off the machine & each side was bent out one side about six inches. Wall has a hole about 20”x20” in studs and drywall. The metal drum was shredded & the other interior parts were broken, bent, & destroyed. Plastic & metal “shrapnel” was strewn about the room. The explosion damaged the drier next to the washer and sink on other side of drier. The explosion was louder than a bomb blast shaking the house. If anyone had been in the room, they would certainly have been injured, & possibly killed. I did a search online and hound other similar reports and can not believe this product is allowed on the market.

    Model
    Maxima
    Bought from
    Matag
    Where
    Lake Orion, Michigan: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Maytag Maxima, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  56. No one hurt

    Made Apr 20, 2013, sent to the company Apr 29, 2013, published by CPSC May 13, 2013

    The product, in the report: maytag 2000 series front load washer

    i have a maytag 2000 series front loader washer machine,owned it for about a year and a half.nothing but problems with it called maytag,about leaking water and harsh noise they said it is out of warrenty,so i said something dosnt seem right with there product,something that new should last a whole lot longer.they gave me the runnaround and never got back to me. so i took the top off the machine noticed that it was working while water was being sprayed all over the electrical parts not shutting down.that seems a little unsafe.something this new shouldnt have so many problems.i searched the internet on this unit im not the only one with so many unsafe problems

    Model
    mhwe201w00
    Serial number
    hl14755534
    Bought from
    homedepot, New Jersey
    Bought
    Jan 19, 2012
    Where
    Brick, New Jersey: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  57. No one hurt

    Made Nov 28, 2012, sent to the company Dec 20, 2012, published by CPSC Jan 8, 2013

    The product, in the report: Maytag 5000 Stackable washer and Dryer

    Maytag series 500 washer was found to have a cracked seam @ a plastic welded joint 4” in length. Water was found to be leaking into a drain pan under the washing machine. I was alerted by the Landlords son very early saturday morning. This washer and dryer is owned by the Landlord I pay rent to that has refused to do anything about this issue!

    When we took it upon ourselves to investigate the source of the water leak , we discovered was the wash tub was cracked and leaking water and splashing onto electrical connections. Washer was immediately unplugged and the drain clean out was opened to dump the water from the washing machine tub. After cleaning up the water we found a plastic seam that was cracked about 4” in length all along what looks like a welded seam from where plastic is molded together.

    I understand about maintaining the appliances and all , but this is an obvious defect. I have taken it upon myself with my Fiance’s help in reporting this incident as I fear someone maybe come Electrocuted or have a house Fire!

    Model
    MHWE550WR01
    Serial number
    CSY5105486
    Bought from
    Homedepot
    Bought
    Jun 1, 2011, about then
    Where
    Cranford, New Jersey: Home/Apartment/Condominium
    Who was involved
    Age 42, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Maytag 5000 series, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  58. No one hurt

    Made Oct 10, 2012, sent to the company Dec 28, 2012, published by CPSC Jan 14, 2013

    The product, in the report: stackable washer/ dryer

    The consumer stated that washer machine turned on its own and it over flooded. The consumer stated that the lid was up and it should not have filled with water. The consumer stated that the washer was located on the second floor and she was on the first floor at the time of the incident. The consumer stated that she noticed water pouring down from the light fixture and the door frame. The consumer stated that she immediately ran upstairs and turned off the water.

    The consumer stated that she had to contact her insurance company and they estimated a $3000 in damages. The consumer stated that she found an independent contractor and they did the repairs for approximately $1500.

    The consumer stated that she contacted the retailer and they visited her home 4-6 times to repair the machine. But since cycle only filled 1/4 way up, then I fill up the rest from water from the bath tub.

    The consumer stated that she thought the machine fixed, but on the Friday 10/05/2012 the water alarm that she purchased went off. The consumer stated that she immediately went to the washer machine and it had turn on by itself and over flooded again. Both times lid was up.

    The consumer stated that she was not injured. The consumer stated that she contacted the manufacturer and they informed her that she would have to contact the retailer for repairs.

    Model
    Met3800XW0
    UPC
    Unknown
    Serial number
    M14504392
    Bought from
    Central Appliance, Massachusetts
    Bought
    Nov 15, 2011, about then
    Where
    Greenfield, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  59. No one hurt

    Made Sep 6, 2012, sent to the company Sep 27, 2012, published by CPSC Oct 12, 2012

    The product, in the report: Washer

    The consumer says when the washer is started the water runs excessively inside. A code is given in the display “OE”. He says once the code comes on when it overflows.

    They have to keep turning the water off to get it to stop. He says as soon as the water starts to overflow inside it starts to leak out of the front door.

    He contacted the manufacturer today 9-6-2012 who told him the unit is not on the recall. The model number is not listed in Release #07-135. However he is experiencing the same hazard.

    Model
    MAH6700AWW
    Serial number
    14648527JR
    Bought from
    The Appliance Place
    Bought
    May 23, 2007
    Where
    Unspecified: Unspecified
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  60. No one hurt

    Made Aug 20, 2012, sent to the company Aug 31, 2012, published by CPSC Sep 17, 2012

    The product, in the report: Maytag Neptune Front load HE Washing Machine Model No. MAH6700AWW

    While washing a load of towels the washing machine started making a horrible thumping noise. I stood beside it for a few minutes and just figured it was off balance. When the cycle finished, I opened the door to get the towels out and a huge piece of glass slid out on top of my foot. Luckily I had just dropped some other dirty laundry on the floor and my foot was under some of it, other wise it could have easily sliced right through my ankle. This is VERY dangerous and VERY sharp!! Maytag should replace this piece and issue a recall if this has happened to anyone else. We don’t even put tennis shoes in the washer so I am at a loss as to what could have caused it to crack/break unless it was the temp of the water, and considering we shower in it, that would be ridiculous.

    Model
    Neptune HE front load washing machine, Model No. MAH6700AWW
    Serial number
    14768873LC
    Bought from
    Home Depot, Texas
    Bought
    Jun 1, 2007
    Where
    Burnet, Texas: Home/Apartment/Condominium
    Who was involved
    Age 35, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  61. First aid

    Made Jul 31, 2012, sent to the company Aug 13, 2012, published by CPSC Aug 27, 2012

    The product, in the report: A Maytag laundry pair: stacked dryer over the washer

    I recently purchased a Maytag stacked washer/dryer unit, model MGT 3800XWO. The washer tub is made of plastic and has a sharp, square edge along the top. The other day when I was adding clothes to the washer, my hand rubbed along this edge, scraping off enough skin to cause bleeding.

    I attempted to post this comment to the Maytag product web site, but my comment was rejected. It seems that a simple manufacturing change would solve this problem. Instead, I’ll need to file down the sharp edge myself. Pretty frustrating to pay over $2,000 for a new product and find out that it has been so poorly designed.

    Model
    MGT 3800 XWO
    Serial number
    M14702167
    Bought from
    Lakewood Appliance, Washington
    Bought
    Feb 1, 2012, about then
    Where
    Lakewood, Washington: Home/Apartment/Condominium
    Who was involved
    Age 66, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  62. Hurt, no treatment

    Made Jun 13, 2012, sent to the company Jun 21, 2012, published by CPSC Jul 6, 2012

    The product, in the report: Front loading washer Maytag model 8700aww ser.10524928GC

    Purchased front loading washer from Lowes in Rochester, NY back in 2005. Model number 8700aww Ser. 10524928GC. up till now wife has used washer and dryer with no problems. Around mid May washer started tripping GFCI provided by Manufacturer, at times it only happened once or twice a week. 6/1/2012 it started to trip the GFCI unit every time, replaced GFCI problem still there. On 6/05/2012 my wife was using washer and received a sever electrical shock, and the smoke detector was set off in thee washer and dryer area. Called Fire Department they proceeded to use smoke detector and indicated without taking the washer apart that there are traces of a electrical smoke. They cut electrical cord and red tagged the machine on 6/12/2012, making the unit non usable. Called Whirlpool they sent a service tech. he indicated, yes there is a burned wire and arc marks on the bottom of washer. Called Whirlpool back and in formed them of findings on 6/12/2012. They said locate a washer (Maytag or Whirlpool) and they will make up the difference between the MSRP of the old and new units, that could be a substantial amount. My wife will NOT purchase another Maytag or Whirlpool product, (One and the same). How does one resolve this issue.

    Model
    8700aww
    Serial number
    1052428GC
    Bought from
    Lowes, New York
    Bought
    Jun 1, 2005
    Where
    Rochester, New York: Home/Apartment/Condominium
    Who was involved
    Age 65, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  63. Hurt, care not known

    Made May 20, 2012, sent to the company May 29, 2012, published by CPSC Jun 19, 2012

    The product, in the report: HE Front Load Washing Machine

    There is dangerous mold build up in the washing machine. I have used all recommended methods for preventing and eliminating the problem, yet it persists. It is bothering the allergies of the people in my family and I am worried that the mold is making my kids sick. I am likely going to have to get rid of the washer because I cannot get rid of the mold despite bleach, sanitary cycle, and several rounds of cleaners designed for the purpose.

    Bought from
    Maytag Store, Missouri
    Bought
    Nov 27, 2007
    Where
    Parkland, Florida: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, Level of care not known
  64. No one hurt

    Made Apr 11, 2012, sent to the company May 8, 2012, published by CPSC May 22, 2012

    The product, in the report: Front Load Washer

    The consumer stated that he had purchased the washer from 2009 but it was not delivered until 2010. He started experiencing problems with the unit approximately 6 months ago, whenever the washer was on spin cycle it would make a loud noise (like a locomotive sound).

    3/20/2012 A service rep was sent out and he was advised that the bearings were damaged and that the cost to repair it was much more than the cost of purchase.

    4/2/2012 The consumer stated that the washer had almost completed its cycle about 3-5 mins remaining, he noticed smoke emitting from the rear of the unit. He immediately unplugged the washer and placed it outside to prevent a house fire.

    The manufacturer had not been contacted as yet.

    The consumer feels that this washer is a fire hazard and should be investigated.

    Model
    MHWE300VF00
    UPC
    n/a
    Serial number
    HLY4815626
    Bought from
    Sears, Tennessee
    Bought
    Jan 21, 2010, about then
    Where
    Spring City, Tennessee: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  65. No one hurt

    Made Mar 22, 2012, sent to the company Mar 30, 2012, published by CPSC Apr 13, 2012

    The product, in the report: Maytag Maxima front-loading washer. Model # MHW6000XW2 Type 120-02 Serial # C12950137

    A Maytag Maxima front-loading washer, less than 90 days old, had a catastrophic failure while in a high speed spin. This resulted in what can only be described as an “explosion.” The top was blown off the machine & each side was bent out about six inches. The metal drum was shredded & the other interior parts were broken, bent, & destroyed. Plastic & metal “shrapnel” was strewn about the room. Oil was sprayed on the wall up to the ceiling. The explosion damaged the drier next to the washer, to the point it was not usable. The washer tipped over when the failure occured. The explosion was louder than a 12 gauge shotgun blast. If anyone had been in the room, they would certainly have been injured, & possibly killed.

    Model
    Maxima. Model # MHW6000XW2
    Serial number
    C12950137
    Bought from
    Lowe’s
    Bought
    Dec 22, 2011
    Where
    Washington, Illinois: Unspecified
    Who was involved
    Age 5, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  66. No one hurt

    Made Mar 20, 2012, sent to the company Mar 28, 2012, published by CPSC Apr 11, 2012

    The product, in the report: WHITE FRONT-LOADING HIGH-EFFICIENCY AUTOMATIC WASHING MACHINE. TYPE 832-A. W10252733.

    I purchased Maytag Front-Loading High-Efficiency Washing Machine Model MHWE200XW00 in October 2010. About 6 months later, I began noticing a great deal of water leaking onto the floor underneath the washer. I was advised by Whirlpool Corporation that the bellow was found to need to be replaced. About another 6 months following the replacement of the so-called defective bellow, I find myself experiencing the same problem AND the washer is putting holes in NUMEROUS articles. Should a consumer be expected to have to endure replacing parts on a machine purchased brand new every 6 months, not to mention the damages to carpeting, padding, clothing, etc.? It appears the Whirlpool Corporation has had problems for years of a similar nature. Why are they allowed to continue to perpetrate such horrors on the American public?

    Model
    MHWE200XW00
    Serial number
    HL03869980
    Bought from
    THE HOME DEPOT
    Bought
    Oct 1, 2010
    Where
    DENVER, Colorado: Home/Apartment/Condominium
    Who was involved
    Age 55, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand MAYTAG, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  67. No one hurt

    Made Feb 4, 2012, sent to the company Feb 13, 2012, published by CPSC Feb 28, 2012

    The product, in the report: front loading washer

    My washer leaks water out front, only does wash cycle, then shuts down and reads NF every load.

    Model
    MAH6700AWW
    Serial number
    14024249jt
    Where
    Citrus Heights, California: Home/Apartment/Condominium
    Who was involved
    Age 23, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  68. No one hurt

    Made Jan 13, 2012, sent to the company Jan 24, 2012, published by CPSC Feb 7, 2012

    The product, in the report: Maytag front load compact washing machine

    main wire harness , burnt out , lots of smoke , did not trip the breaker

    Model
    MAH2400AWW
    Serial number
    14042135JT
    Bought from
    sears, Connecticut
    Where
    indianapolis, Indiana: Home/Apartment/Condominium
    Who was involved
    Age 43, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  69. No one hurt

    Made Dec 2, 2011, sent to the company Dec 12, 2011, published by CPSC Dec 27, 2011

    The product, in the report: Maytag Clothes Washer

    On July 15,2011, I purchased a Maytag clothes washer for use in my home. When this machine is plugged into or unplugged from an electrical outlet, sparking occurs. When other appliances or tools are plugged into the same outlet, no sparking occurs and I am confident there is no problem with the outlet. This is the same outlet that my previous washer was plugged into for approximately 18 years. Two different washing machine repair technicians sent by Maytag to address my concerns have said that this sparking when the washing is plugged into or unplugged from an electrical outlet is a normal condition for this type of washer (one of the technicians noted this on her invoice) but the Maytag representative to whom I have spoken disputes this and says the machine does not cause the sparking to occur and she takes the position that the sparking is caused by my electrical outlet, I reject that position because there is no sparking at the outlet when other appliances or tools are plugged into it. Also, the electrical outlet has been tested to insure that it is wired correctly and the test indicated no faults. That the sparking is normal does not seem reasonable to me and I am concerned that this is a potential ELECTRICAL SHOCK OR FIRE HAZARD.

    The incident date reported below is the date the sparking was first noticed and the sparking still occurs when the machine in plugged into or unplugged from the electrical outlet.

    Model
    MVWB450WQ2
    UPC
    Unknown
    Serial number
    C11270979
    Bought from
    Navy Exchange Norfolk, Virginia
    Bought
    Jul 15, 2011
    Where
    Norfolk, Virginia: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  70. No incident, no one hurt

    Made Dec 1, 2011, sent to the company Feb 8, 2012, published by CPSC Feb 23, 2012

    The product, in the report: Washing machine

    Dear Sirs I purchased Maytag Centennial Commercial technology washing machine on May 10, 2010 Model #MVWC500VW Serial # CY2740963. This purchase was made at Roby’s Furniture and appliance 1870 Hwy 101 Florence Oregon 97439. I was extended an additional 6 months warranty by Maytag because I was having some problems with my machine. It has been a year and a half of emotional upset and frustration because the Service Repair man did nothing to alleviate my problems. Fleet of five repair visits from A&E Factory Service, the only work on my machine was to have a temp switch replaced and the same service man checked agitator and balance ring. The machine was tearing my towels by getting caught under the agitator. The machine is so powerful it pulled and cracked a pipe behind the washer. There was water all over the floor. I paid $442 to Chuck’s Plumbing for Hammer arresters to be installed because the machine was pulling the pipes behind my laundry room wall and also pulling pipes behind my shower wall. I also paid Bales $45.00 for a total of $487.00. I would appreciate very much if you would inform me of any defects, recalls, or other problems connected with this machine. I’m trying to retrieve the plumber cost. I don’t think it’s fair that I shall pay that amount after paying 569.99 for the machine and 100.00 for an extended warranty 668.99 Robys did finally refund my money for the machine only after receiving a letter from the Department of Justice—Civil Enforcement Division. This has been a terrible experience. Any help from you would be greatly appreciated. Thank you [REDACTED] I called Maytag Nov. 15,2011—Talked to [REDACTED] in Tenn. Related to her that I wanted Maytag to pay for the Plumber Bills. I was told Maytag will not pay.

    Model
    MVWC500VW
    Serial number
    CY2740963
    Bought from
    Robys Furniture and Appliance
    Where
    Florence, Oregon: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    No Incident, No Injury
  71. Seen by a doctor or nurse

    Made Nov 28, 2011, sent to the company Dec 6, 2011, published by CPSC Dec 20, 2011

    The product, in the report: Maytag front load washer model # mah6700aww serial # 13675979lp

    I own a Maytag Front loading washing machine, model # MAH6711aWW. Over the past few months I’ve noticed a mildew smell coming from the washer and my clothes. I’ve tried cleaning it with bleach and only using HE products in it. Today I deiced to clean around the big rubber gasket in the front only to find that it was full of MOLD, BLACK MOLD. I’m disgusted. I pulled back the gasket/seal that sat against the metal tub to see masses of mold and what looks like clumps of mildew/mold. I’ve take pictures. I can’t find any way to get under it to clean out the mold. I’m now thinking that this could be a contributing factor to my niece and nephew’s allergy problems, that have landed them in specialty clinics and hospitals. I wish I’d known this washer would be nothing but a disgusting mess! I have no idea how to wash the kids clothes now, I can’t imagine using this washing machine anymore.

    Model
    mah6700aww
    Serial number
    13675979lp
    Bought from
    Home depot
    Bought
    Apr 9, 2009, about then
    Where
    taylorsville, North Carolina: Home/Apartment/Condominium
    Who was involved
    Age 5, Female
    The reporter’s relation to them
    Other Relative
    As this report names them
    Brand Maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, Seen by Medical Professional
  72. No one hurt

    Made Oct 28, 2011, sent to the company Nov 4, 2011, published by CPSC Nov 21, 2011

    The product, in the report: Front Loader Washing Machine

    I purchased a Maytag Front Loading washing machine in 2007, and have continuously experienced a mildewy smell which comes from mold which grows around the door opening of the washer. Eventhough I continue to clean it with bleach, it has become worse as time has passed. If you lift a large round gasket which lines the door of the washer which is open on one of its sides, you find moisture and mold consistently, whether you clean it once a week or once a month. I called Maytag and was told that I had to purchase something to help with the smell, call a repair person to try replacing the gasket (which is still the same design), or check with problems with the drainage. I have owned 4 sets of Maytags and have never had “drainage” problems which cause the smell. I also have never had mold growing in any of my washers. From going online I have learned that this is a consistent problem with most frontloaders. I cannot have mold growing in my home as my daughter suffers from NTM (non-tuberculosis microbacterium), which is a chronic lung disease that was diagnosed in November of 2009. I explained this to Maytag and was told they are not aware of this mold problem in their front loaders, which is definitely a false claim, since there are pages and pages of articles online from magazine, consumer pages, etc., which detail the length to which some consumers have had to deal with the problem. Refused to assist in any way.

    Model
    MFW9700SQI
    Serial number
    CSU2607483
    Bought from
    Expo Center
    Bought
    Aug 1, 2007
    Where
    Miami, Florida: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  73. No one hurt

    Made Oct 18, 2011, sent to the company Oct 26, 2011, published by CPSC Nov 9, 2011

    The product, in the report: Washer

    I have a may tag washer that is causing smoke when washing cloths. It happens this year in January and I call Maytag, so they sent someone to repaired it. Now this is happening again so I call Maytag again they said as long as it is not causing fire, they will not take care. The agent from Maytag said they can send someone to repaire it, but I have to pay for all the cost. For the past 10 months after it happens first time I have to be alert when I wash my cloth. If I fix it this time and it is going to cause smoke again. If I am not home or in sleep, this could kill my entire family.

    Model
    sav205daww
    Serial number
    10591280cr
    Bought from
    Home depot, Texas
    Where
    Plano, Texas: Home/Apartment/Condominium
    Who was involved
    Age 2, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  74. Hurt, no treatment

    Made Oct 7, 2011, sent to the company Oct 27, 2011, published by CPSC Nov 10, 2011

    The product, in the report: White Maytag Washer

    The Maytag Washing Machine that my Mother and Father owns has an issue with the paint. The paint began peeling and blistering within two years of purchase. The paint is peeling and blistering inside the lid cover and on the edge of the drum Top cover which is internal to the process of the washer. The pieces of paint are a skin irritant and in addition will damage certain fabrics If not removed prior to drying. When the clothing is worn that contains particle of paint it will cause your skin to itch.

    Model
    MTW564TQ1
    Serial number
    CU2641202
    Bought from
    Loews
    Bought
    Jul 7, 2007
    Where
    Dickinson, Texas: Home/Apartment/Condominium
    Who was involved
    Age 67, Female
    The reporter’s relation to them
    My Parent
    As this report names them
    Brand Maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  75. No one hurt

    Made Sep 21, 2011, sent to the company Oct 12, 2011, published by CPSC Oct 26, 2011

    The product, in the report: Maytag top loading washing machine

    (9/14/11) The washing machine was in use, but when it completed the rinse cycle, the water did not drain out of the washer. Smoke began to emit from under the bottom of the washing machine and the back of it. When the consumer lifted the lid, smoke emitted from the lid as well. The consumer immediately turned the washer off and unplugged it from the wall outlet.

    The consumer has a small fire extinguisher, which she used to spray the bottom of the washing machine. The consumer did not see any flames, but believes that if she had not turned the washer off when she did flames might have occurred.

    The consumer removed the clothes and placed them in her bathtub. A couple towels and a tee-shirt that were in the washer were singed. The consumer scooped the water out of the washer by hand. No damage outside the clothes and washer itself.

    NOTE: The consumer said that her mother is on oxygen and she had to remove from the home at the time of the incident, because she could not be exposed the smoke that emitted from the washer.

    The consumer called the mfr. on 9/16/11 and 9/19/11. With the last call to the mfr., the consumer asked to speak with a supervisor and she was transferred to one. The supervisor told the consumer that they were acquired by Whirlpool, but she did not specify when. The consumer asked if she could get a discount on the purchase of another washer, but the supervisor said no. The supervisor offered to send a technician out at the consumer’s expense, but the consumer declined that for fear of future problems with the washer. Nothing else transpired.

    The consumer plans to replace the washer within the next week.

    Model
    SAV2655AWW
    Serial number
    10156526E6
    Bought from
    HH Gregg, Indiana
    Bought
    Jan 1, 2004, about then
    Where
    Hartford City, Indiana: Home/Apartment/Condominium
    Who was involved
    Age 54, Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  76. No one hurt

    Made Sep 14, 2011, sent to the company Sep 22, 2011, published by CPSC Oct 6, 2011

    The product, in the report: Maytag Epic Z Front Loading HE washing machine (Model #: MHWZ600TB01)

    I purchased a Maytag Epic Z washer (MOD: MHWZ600TB01) and dryer set less than three years ago. I recently had to have a service person come out and investigate why the washer was emitting a burning rubber smell and shutting off during cycles without completion. I was informed that a bearing malfunction/issue was to blame, and that this was becoming a common issue for the repairman when called to service this model of washer. Additionally, since it would essentially result in a complete rebuild, the cost of repair was just short of the original cost of the machine. I got online and researched the product and confirmed that this issue is indeed a common complaint/review with consumers. I contacted Maytag/Whirlpool about the issue via phone, email, and live chat on several occasions. The customer service representative and a supervisor informed me that there were no recalls on the machine and that there was nothing that would be done to resolve the issue from their standpoint. My complaint is that I am very concerned that this product, whether by design or mechanical, contains a defect which could create a substantial risk of injury to the public and/or presents an unreasonable risk of serious injury or death. Luckily, I have been at home when the burning smell was noticed AND that the machine actually shutoff before a fire started. Since I live in a solid log home this is of great concern to me. Additionally, I have a 100% disabled, medically fragile, nine year old daughter and have difficulty transporting her easily around the home...even without a fire hazard! The potential for catastrophic outcomes, in my opinion, with continued lack of concern or a recall on this product, really have me frustrated. Please take the time to investigate this further.

    Model
    MHWZ600TB01
    Serial number
    HLW3689687
    Bought
    Oct 23, 2008, about then
    Where
    Mayflower, Arkansas: Home/Apartment/Condominium
    Who was involved
    Age 44, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  77. No one hurt

    Made Sep 6, 2011, published by CPSC Sep 29, 2011

    The product, in the report: Maytag Legacy Washer Failed part number is: 12002013 “MilkStool Bracket”

    Washer started banging (Internally) and moving violently. Upon inspection it was observed that the frame that supports the spinning assembly had one of its 3 members completely severed, and the other 2 had suffered severe stress cracks. (The spinning assembly consists of the washer drum along with many gallons of water spinning at hunderds of revolutions per minute.)

    Adjacent to the spinning assembly and unprotected is the 120volt wiring harness that rins the motor/pump assembly for the washer. if the washer had continued to run this way it could have caused a flood, contact with 120 vols and water and the potential to start a fire in my opinion.

    I have owned many washers including Maytags in the past. This component is clearly underdesigned for this purpose.

    Although I have a 10 year extended warranty, this part is not covered. If the perception of the Maytag corporation is that this part should not fail then clearly this leads me to believe that its design is flawed.

    Imagin if this had failed and flooded the basement and there was a toddler in close proximity...

    Model
    SAV515DEWW
    Serial number
    12015695EL
    Bought from
    Home Deot
    Bought
    Sep 11, 2006, about then
    Where
    Rydal, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 52, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  78. Hurt, care not known

    Made Sep 5, 2011, published by CPSC Sep 29, 2011

    The product, in the report: Maytag Neptune front load washer, mah8700aww, sn 17308862jj....it has mold. I am having health issues. Please help me.

    My Maytag Neptune model mah8700aww, sn 17308862jj is moldy. I am having many health issues because of this. How do I get a replacement model.

    Model
    mah8700aww
    Serial number
    17308862jj
    Bought from
    ABC Warehouse
    Bought
    Jul 15, 2005, about then
    Where
    Bloomfield Hills, Michigan: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Maytag Neptune, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, Level of care not known
  79. No one hurt

    Made Sep 5, 2011, published by CPSC Sep 29, 2011

    The product, in the report: Compact Front-Load Washer

    I purchased a Maytag washer (MAH2400AWW, Serial #14112672JX) from Home Depot on 2/16/2007. It was delivered and installed on 2/24/2007. On 2/14/2008, I had a technician from A&E Factory Service troubleshoot the washer under warranty because it was making a clicking noise and smelled like something was burning. Upon diagnosing the problem, he discovered that the wireharness was burnt. He had to order a replacment wireharness and motor since the female end of the wireharness also burnt the interfacing male end of the wireharness attached to the motor. On 2/26/2008, the technician replaced the wireharness and motor. I saved the wireharness from this first incident.

    On 9/2/2011, a similar noise and smell began occurring and I immediately stopped using the washer. Today, 9/5/2011, I investigated the problem and noticed that the wireharness burned in the same location as the original one that was replaced in 2/2008. Upon review of both wireharnesses, it appears that there is a inherent design flaw as the plastic body of the wireharness is melted/ burned in the same location from what appears to be a short-circuit, posing a fire hazard.

    Luckily, on both occasions, I was home at the time the washer began malfunctioning/ short-circuiting, and was able to stop the washer immediately. I believe this wireharness design in use in this Maytag washer is a serious fire hazard for anyone that currently owns and uses this specific make and model washer. I am appalled to see that this specific model is still being sold. This make/ model washer should be immediately recalled by Maytag.

    Model
    MAH2400AWW
    Serial number
    14112672JX
    Bought from
    Home Depot, California
    Bought
    Feb 16, 2007
    Where
    Pleasanton, California: Home/Apartment/Condominium
    Who was involved
    Age 36, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  80. No one hurt

    Made Sep 1, 2011, published by CPSC Sep 26, 2011

    The product, in the report: MAYTAG PERFORMA “PAV3360AWW” Oversized Capacity Plus Washer

    EXTENSIVE FLOOD DAMAGE caused by “Maytag Performa Oversized Capacity Plus Washer” Model # PAV3360AWW Purchased in June 2003.

    Water overflow occurred due to a pressure sensor hose (approximately 3/8 “ in diameter connected to the inner drum) disconnecting during a rinse cylce. Water continued to flow into the washer and overflowed from the 2nd floor to the first floor causing extensive celing and floor damage, within 30 minutes.

    The male/female connection of this hose to the drum is extremely short and held in place with a flimsy “spring clamp”. Vibration of a normal wash cylce can cause the hose to dislodge from the clamp. Without the pressure hose in place, the water flow will not shut off.

    A Maytag Service Rep was called in to diagnose the failure and indicated that this is a common problem with the Maytag Performa. This machine had been serviced twice this year without any prior indication of a problem with the hose. The User’s Guide does not make any reference to the hose or indicate any maintenance requirements for this hose.

    MY CEILING AND FLOORING HAS TO BE REPLACED DUE TO DAMAGE AND POSSIBLE MOLD CONTAMINATION. COSTLY DAMAGE THAT COULD HAVEN BEEN PREVENTED WITH A BETTER QUALITY CLAMP.

    Model
    PAV3360AWW
    Serial number
    20384507CJ
    Bought from
    BEST BUY
    Bought
    Jun 11, 2003
    Where
    Grapevine, Texas: Home/Apartment/Condominium
    Who was involved
    Age 58, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand MAYTAG, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  81. No one hurt

    Made Aug 22, 2011, sent to the company May 15, 2012, published by CPSC May 30, 2012

    The product, in the report: Washing Machine - Front Loader

    Consumer stated that she started having problems with washer approximately 2 years after it was in use, with water filling up in the drum and when the door is opened , water is spilling on the floor which could flood her home. She stated that she has had several local service call done to the washer.

    Consumer stated that she has attempted to call the manufacturer but was unsuccessful.

    Consumer feels that this washer is unsafe due to the fact it can flood her house and damaged her property.

    Model
    MAH55FLBWW
    Serial number
    19442448GE
    Bought from
    Home Depot, Illinois
    Bought
    Aug 1, 2005, about then
    Where
    Downers Grove, Illinois: Unspecified
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  82. No one hurt

    Made Aug 9, 2011, published by CPSC Aug 30, 2011

    The product, in the report: Maytag Washine Machine

    Maytag Neptune Washing Machine caused a fire due to some sort of electrical failure/event.

    Model
    MAH9700AWW
    Serial number
    12933415GN
    Where
    Yorba Linda, California: Unspecified
    Who was involved
    Age 51, Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Maytag Neptune, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  83. No one hurt

    Made Jul 21, 2011, published by CPSC Aug 29, 2011

    The product, in the report: Washing machine 3.37 cut--front load

    Consumer said that the machine is leaking water to the point that could be hazard to consumer and consumer’s family health. The product is already on recall release #07-135 March 21, 2007.

    Consumer explained incident to mfr’s rep., (name unknown). Rep., did not offer any solution.

    No injury

    Model
    MAH87008
    Serial number
    10305391AWW
    Bought from
    Bernies Appliance, Connecticut
    Bought
    Jul 5, 2005
    Where
    Manchester, Connecticut: Unspecified
    Who was involved
    Unspecified
    As this report names them
    Brand Maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  84. First aid

    Made Jul 12, 2011, published by CPSC Aug 3, 2011

    The product, in the report: Maytag washing machine

    I own a Maytag washing machine. The plastic liner around the lid of the tub has come serrated all the way around. This not only causes the clothes to be torn as the are removed from the tub but on several occosians hascaused scratched on our arms.

    Bought from
    sears
    Bought
    Jan 12, 2007
    Where
    Trabuco canyon, California: Home/Apartment/Condominium
    Who was involved
    Age 72, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  85. No one hurt

    Made May 24, 2011, published by CPSC Jul 13, 2011

    The product, in the report: Washing Machine

    Original washing machine purchased in October 2009 and had no problems with it the first six months but then it flooded his 850 square foot basement at least one or two inches. He ripped up carpeting, purchased rubber mats, dehumidifier etc to remedy this, replaced the walls and states that this was to avoid mold developing. However the moisture went behind the walls and black mold did develop at least three feet up from the ground. While caller was rebuilding to ward off problems from the first machine, repair came out 5 or 6 times but then replaced the washing machine with what manufacturer said was a new washing machine but that the caller believes was a refurbished washing machine with a six month warranty.

    This second washing machine worked fine for the first five to six months and it also flooded the basement (caller has pictures). He called to ask for repair but manufacturer said that the warranty had expired and they will not repair unless the caller pays $500. Caller states that he never received notice that his warranty had expired.

    Caller says one of the repair techs said that a crack in washing machine may have caused water to continue to flow numerous times which could cause an electrical hazard as well as the black mold. Caller states that the first washing machine was purchased new less than two years ago, that he believes the manufacturer should work with him, he does not wish to have another washer from this manufacturer but would like the manufacturer to repair the damage done to his home again at manufacturer expense.

    Model
    MHWE500VW11
    Serial number
    CSY0407731
    Bought from
    Home Depot, Connecticut
    Bought
    Oct 8, 2009, about then
    Where
    Northford, Connecticut: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  86. No one hurt

    Made Apr 11, 2011, sent to the company May 15, 2012, published by CPSC May 30, 2012

    The product, in the report: Maytag washing machine MAVT446AWW.

    The rubber drain hose between a Maytag MAVT446AWW washing machine tub and the pump slipped off of the plastic drain spout of the washing machine tub assembly. When the hose came off, the water in the tub spilled onto the floor causing serious water damage to the house.

    The drain spout of the tub assembly appears to be thin and slightly tapered and the barb is slight. These deficiencies allowed the rubber hose to simply slip off.

    I ordered a new tub and find the spout of the new tub is not significantly different than the original. This looks like a defective design.

    [REDACTED] Unified Investigations and Sciences Clinton, WA [REDACTED] [REDACTED]

    Model
    MAVT446AWW
    Serial number
    10954979GT
    Where
    Arlington, Washington: Home/Apartment/Condominium
    Who was involved
    Age 55, Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  87. Hurt, care not known

    Made Apr 8, 2011, sent to the company Apr 6, 2012, published by CPSC Apr 20, 2012

    The product, in the report: Maytag Washer TL WA1

    76 yof reported that her washing machine tears laundry, thrashes laundry to pieces. the tub space to agitator is too small & scrapes hands on side of tub wnen getting clothes out. it caused cuts/scrapes & bruises on consumer’s hands.

    Model
    MVWC6ESWW1
    Serial number
    CO 234360Z
    Bought
    May 1, 2010, about then
    Where
    Tulsa, Oklahoma: Home/Apartment/Condominium
    Who was involved
    Age 76, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Maytag, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, Level of care not known

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Oct 29, 2026 and checked Oct 29, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Back to Washing machines

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 8, 2026. Updated monthly.

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Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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