GE washing machines

The reports, as CPSC published them

1. No incident, no one hurt

   Made Aug 25, 2026 · , sent to the company Aug 31, 2026 · , published by CPSC Sep 15, 2026

   The product, in the report: G e washer and dryer

   Washing machine was leaking. Service technician came filled up the tub, and left. I opened up the door all the soap and water came pouring out, submitted photos, they waited three weeks to come back. He came with someone to help him. The man got loud in my face. My floors, which are brand new, are ruined. Water is still seeking. Underneath the floorboards and popping out dryer was delivered by a third party company. They smashed it through the door frame. The door is damaged. The frame is damaged. The dryer is damaged and now they’re refusing to send a new one due to the past. History, over the last two weeks with ge, even though it’s under warranty. Prior to that, they made me wake three weeks, while water was just stagnant. Underneath the lining of the wood floors and the molding, i’m highly toxic to mold and allergic to. It can’t be around it now. Have a headache, stuffy nose, and i’m feeling ill. There are insurance companies just sitting on it. Because nothing can be done until the parts are sent back to [REDACTED], their insurance company, and how am I supposed to do that? Now that they’re basically writing me off and not servicing the unit, or replacing it, they want to do a buyback. I can’t even purchase new units. Because these were on sale and everything’s gone up in price. In the last year, I never requested a buyback. I requested in writing that I wanted the two units replaced.

   Model

   PFW870SPVORS

   Serial number

   FA376487N

   Bought from

   Home depot

   Bought

   Aug 7, 2025

   Where

   Lake Worth, Florida: Home/Apartment/Condominium

   Who was involved

   Age 58, Female

   The reporter’s relation to them

   Self

   As this report names them

   Brand GE, made or sold by GE Appliances, a Haier company

   How badly, in CPSC’s words

   No Incident, No Injury

2. No incident, no one hurt

   Made Jul 23, 2026 · , sent to the company Jul 27, 2026 · , published by CPSC Aug 10, 2026

   The product, in the report: GE profile washer, white, Model number: WPGT9150HWW Serial number: FS401861M

   My washer that was on recall with GE caught fire, I called them after discovering the recall, they had a tech come out twice and replace a singular part, the one that caused the fire. However, the issue was not completely fixed and a safety hazard. GE [REDACTED] and [REDACTED] at GE declined to further assist and advised their portion of the claim was done. They offered me a 20% off coupon for a new washer.

   Model

   WPGT9150HWW

   Serial number

   FS401861M

   Where

   Maricopa, Arizona: Home/Apartment/Condominium

   Who was involved

   Age 34, Female

   The reporter’s relation to them

   Self

   As this report names them

   Brand GE, made or sold by GE Appliances, a Haier company

   How badly, in CPSC’s words

   No Incident, No Injury

3. No one hurt

   Made Jun 12, 2026 · , sent to the company Jun 18, 2026 · , published by CPSC Jul 7, 2026

   The product, in the report: The product is a GE GFW655SPVDS front-load, high-efficiency residential washing machine. The washer is a 4.8 cubic foot capacity model in a Carbon Graphite finish. The unit measures approximately 28 inches wide, 39.75 inches high, and 32 inches deep (approximately 54.5 inches deep with the door fully open). The washer contains a stainless steel wash drum, a front-loading glass door, and a rubber door gasket/seal between the door opening and the drum. It is equipped with GEs UltraFresh Vent System with OdorBlock and Microban antimicrobial technology.

   I purchased a GE GFW655SPVDS front-load washing machine to replace a prior washing machine.

   After the washer was installed, I began experiencing physical reactions when near the machine and when handling clothing washed inside it. My symptoms included burning, stinging, and itching of my eyes, irritation of the skin around my eyes, nasal congestion, and irritation of my hands after contact with the machine or laundry.

   I had used the same detergent, fabric softener, and laundry products for years in my previous washer and dryer without any issues. The washing machine was the only variable that changed.

   I attempted extensive troubleshooting to determine whether the issue would resolve. I ran more than 15 wash cycles, including multiple empty hot cleaning cycles, but the reactions continued.

   I also performed additional testing. A paper towel wiped across the rubber door gasket caused eye irritation and itching. A towel washed in the machine without any detergent and stored damp in a sealed bag caused eye irritation when the bag was opened. Clothing washed in the machine caused immediate eye burning, stinging, and congestion when worn, including clothing that had been air dried.

   While the washer did not always have a strong noticeable odor, my symptoms increased when the door was opened and I was exposed to the interior of the machine.

   These reactions were severe enough that I could not safely use the washing machine or wear clothing washed in it, leaving me without a reliable way to perform basic household laundry. I am submitting this report because I am concerned that materials, coatings, antimicrobial treatments, manufacturing residues, or other substances associated with this appliance may cause significant reactions in sensitive consumers.

   Model

   GFW655SPVDS

   Serial number

   GD358858N

   Bought from

   Best Buy

   Bought

   May 31, 2026

   Where

   Canoga Park, California: Home/Apartment/Condominium

   Who was involved

   Age 72, Female

   The reporter’s relation to them

   Self

   As this report names them

   Brand GE, made or sold by GE Appliances, a Haier company

   How badly, in CPSC’s words

   Incident, No Injury

4. No incident, no one hurt

   Made Apr 7, 2026 · , sent to the company Apr 14, 2026 · , published by CPSC Apr 28, 2026

   The product, in the report: GE 4.5 cu. ft. Top Load Washer in White with Dual Action Agitator. Model # GTW485ASWWB

   A new GE 4.5 CU FT top load washer model GTW485ASWWB was purchased from Home depot. The unit has a known design flaw that drains the water during the wash cycle prematurely. The machine attempts to wash the clothes with no water. We have had two units and both nearly caught fire and produced a heavy electrical smoke. GE has not responded to my concerns and continues to sell the unit to other consumers.

   Model

   GTW485ASWWB

   Where

   Pinellas Park, Florida: Home/Apartment/Condominium

   Who was involved

   Age 31, Male

   The reporter’s relation to them

   My Child

   As this report names them

   Brand GE, made or sold by GE Appliances, a Haier company

   How badly, in CPSC’s words

   No Incident, No Injury

5. No one hurt

   Made Apr 7, 2026 · , sent to the company Apr 10, 2026 · , published by CPSC Apr 24, 2026

   The product, in the report: GE front-loading washing machine (model GF2550SSN5WW, serial SZ318061N)

   On April 5, 2026, around noon, the glass door of my GE front-loading washing machine (model GF2550SSN5WW, serial SZ318061N) suddenly shattered while the machine was running a normal wash cycle. The glass exploded inward into the drum, covering all of the clothing with sharp fragments. Some pieces were embedded in the clothes, and the force of the failure also caused visible damage to the metal drum.

   This was a dangerous failure that could have caused serious injury if anyone had been nearby or if the glass had been handled unknowingly while removing clothing. The machine was only 1 year and 1 month old, just outside the warranty period.

   When I looked into replacement parts, I found that the replacement door glass for this model is a very commonly purchased item, which suggests that similar failures may be occurring frequently.

   Because this failure involves shattering glass, potential injury, and indications of a pattern of similar part replacements, I believe this may represent a safety defect that warrants investigation.

   Model

   GF2550SSN5WW

   Serial number

   SZ318061N

   Bought from

   Lowes, Westborough, MA 01581

   Bought

   Feb 15, 2025

   Where

   Northborough, Massachusetts: Home/Apartment/Condominium

   Who was involved

   Age 62, Male

   The reporter’s relation to them

   Self

   As this report names them

   Brand GE, made or sold by GE Appliances, a Haier company

   How badly, in CPSC’s words

   Incident, No Injury

6. No one hurt

   Made Mar 11, 2026 · , sent to the company Mar 16, 2026 · , published by CPSC Mar 30, 2026

   The product, in the report: GE Profile 4.8 Cu. Ft. Carbon Graphite Washer Dryer Combo

   I own a GE washer/dryer combo. During a normal wash cycle, I suddenly heard a loud sound like coins or metal banging around inside the drum. When I checked the machine, I discovered that the interior glass on the washer door had completely shattered while the machine was running. The glass fragments were rotating inside the drum during the cycle.

   There was nothing unusual in the load and nothing struck the door that would have caused the glass to break. The machine was operating normally prior to this. The failure happened mid-cycle without warning.

   This created a safety hazard because broken glass was circulating inside the washer while it was operating. The appliance has had multiple issues previously, but this is the first time the door glass has shattered.

   Model

   PFQ97HSPVODS

   Serial number

   FZ358527N

   Bought from

   Orville appliances

   Bought

   Oct 2, 2024

   Where

   Newark, New York: Home/Apartment/Condominium

   Who was involved

   Age 40, Unknown

   The reporter’s relation to them

   Self

   As this report names them

   Brand GE, made or sold by GE Appliances, a Haier company

   How badly, in CPSC’s words

   Incident, No Injury

7. No one hurt

   Made Mar 3, 2026 · , sent to the company Mar 5, 2026 · , published by CPSC Mar 19, 2026

   The product, in the report: GE Hybrid washing machine

   My GE Hybrid washing machine (model GFWS2600F1WW and serial SF925879G) was in a low spin cycle washing two quilts, and started shaking violently. I am 8.5 months pregnant and went to look and see what the shaking was about, and then went back into the kitchen to call my husband. A few seconds after I went back into my kitchen, the door literally exploded off of the washing machine. All of the knobs and attachments flew off the machine as well, and a large concrete block with plastic was inside the drum of the washing machine. This could have been a very serious accident for myself and my unborn child if I had still been in the laundry room.

   Model

   GFWS2600F1WW

   Serial number

   SF925879G

   Where

   Charlotte, North Carolina: Home/Apartment/Condominium

   Who was involved

   Female

   The reporter’s relation to them

   Self

   As this report names them

   Brand GE, made or sold by GE Appliances, a Haier company

   How badly, in CPSC’s words

   Incident, No Injury

8. No one hurt

   Made Feb 10, 2026 · , sent to the company Feb 13, 2026 · , published by CPSC Mar 2, 2026

   The product, in the report: The GE washer (Model GTW485ASW0WB) creates excessive electrical interference during spin cycles, causing a code-compliant [REDACTED] GFCI breaker to trip. This renders the machine unusable for heavy loads. GE’s suggested remedy was to install a different brand of breaker, which would violate the UL listing of my home’s electrical panel and compromise fire/shock safety. GE has failed to install the known service kit or offer a refund after more than 30 days of documented failure. We have had an electrician come out and have provided documentation to GE that our breaker is working fine and there is no electrical issue.

   We received a washer from GE that has been tripping our circuit breaker intermittently and after one month GE has been unable to provide a service resolution or replacement for the unsafe product.

   Model

   GTW485ASW0WB

   UPC

   084691943617

   Serial number

   ZA187194G

   Bought from

   Home Depot

   Bought

   Dec 30, 2025

   Where

   Summit, Wisconsin: Home/Apartment/Condominium

   Who was involved

   Age 34, Unspecified

   The reporter’s relation to them

   Self

   As this report names them

   Brand GE, made or sold by GE Appliances, a Haier company

   How badly, in CPSC’s words

   Incident, No Injury

9. No one hurt

   Made Jan 7, 2026 · , sent to the company Feb 26, 2026 · , published by CPSC Mar 12, 2026

   The product, in the report: GE washer/dryer combo Model: GFQ14ESSN1WW

   I will try to be brief as I explain why your assistance, comments and suggestions will be very much appreciated.

   Recently I purchased a GE washer and dryer combo Model: GFQ14ESSN1WW, including delivery and setup from Home Depot’s online store. From the point of delivery and setup the experience has been all downhill, an education and a nightmare.

   By design, the dryer is not actually going to dry clothing unless the unit is set to run for an endless period of time and even then your garments will probably still be damp. The two GE service techs I spoke with said 5-7 hours may not be enough time.. But, the motor could overheat and cause a fire. There is no auto-shutdown for when the motor gets too hot.

   Since the delivery, I have learned there are literally thousands of complaints online about these units because the dryer fails to “dry” clothing; plus motor, condenser and heat exchange issues, among others. There is not a whisper or even mentioned of any of these issues in the marketing documents or for that matter, the manual.

   The manual fails to provide complete operational and maintenance information or warnings of the many potential fire and health hazards such as mold and mildew contamination. The Troubleshooting Tips refer to numerous reasons why your garments will not dry but never tells you how to prevent them from happening.

   There is no mention of the impact the long running time will have on your water and electric bill. Or how the motor runs under stress and has no emergency shutoff for when it potentially overheats and causes a fire. Or where the referenced external lint filter is, or the internal lint drainage trap, or the pump filter, or the airflow ducts, or how to maintain them. There is no tool provided to access the trap door in the front lower corner of the appliance or instructions on how to access it. There is no prior warning or adequate information in the manual about a dryer water drainage hose or the requirement to manually drain the large amount of water that accumulates and that has to be drained regularly, even when the unit is not in use and the supply water shutoff.

   There is no marketing product information given or information in the manual to explain exactly what a condenser dryer is, how it works or how to maintain it. It would be helpful and important to know beforehand there is never a time in which water is not injected into the washer or dryer; which is why the dryer will essentially never dry your garments.

   My order confirmation and purchase receipt are on Home Depot letterhead. Home Depot has a return policy that applies to major appliances purchased at the store or delivered by the store that covers visual damages and defects only and within 48 hours.

   I purchased the appliance online. The Home Depot online sales return policy states “In the event you wish to send a product back to us… you may return it… for a refund or exchange… within 90 days from the date of purchase. There is no online return exclusion which prevents the return of the appliance to the store.

   GE Appliances has no return policy which makes sense, because they are not the seller. GE takes the position that “as long as it works as designed, incorrectly or not, it can not be returned” under warranty. The GE Appliances service tech told me that he tells everyone to just put it out at the curb and let someone carry it off; they don’t work and are unsafe and unhealthy; eventually there will be class action lawsuits or recalls.

   For some reason that only Home Depot seems to understand they have taken the position that only GE Appliances has the right to decide if the appliance should or can be returned; to GE Appliances? to Home Depot? But again, GE’s position is that as long as it works as designed, they will not take it back.

   So, I appear to be caught between a rock and a hard place!

   I am a senior, living on my social security, with incurable health issues and disabled. I can not afford to buy another washer and dryer and I am not able to go to public Laundromats.

   The provided attachments are for your review and consideration. If you need additional information please do not hesitate to contact me. You may have to leave a message but I will call you back. Thank you.

   [REDACTED]

   Model

   GFQ14ESSN1WW

   Bought from

   The Home Depot, Georgia

   Where

   Unspecified: Home/Apartment/Condominium

   Who was involved

   Unspecified

   The reporter’s relation to them

   Unspecified

   As this report names them

   Brand GE, made or sold by GE Appliances, a Haier company

   How badly, in CPSC’s words

   Incident, No Injury

10. No one hurt

    Made Oct 28, 2025 · , sent to the company Nov 6, 2025 · , published by CPSC Nov 26, 2025

    The product, in the report: This a top-of-the-line front loading washing machine which was purchased in a premium color of sapphire blue

    In the manual, it reads that you need to rinse and wash the debris out of the drain filter. There is a small cover in the bottom, right hand corner, and there is a little space where you put your finger or nail in and you pull down and that to open the door so that you can unscrew the filter and wash it out. The first and only time that I opened this tiny door to get to the drain filter basket it came off of the unit. I did not initially notice that it came off because of a tiny plastic piece that are supposed to serve as hinges for this heavy metal door had snapped off and and flew a few feet away from the unit. I cleaned the basket and screwed it back in and picked the flap door up to put it back on, and it would not secure in place I looked closer at the piece and noticed that the small thin plastic tab that was serves as a hinge for the heavy metal door was broken completely off. I had to search for this around my laundry room and finally found it. This couldve been a terrible choking hazard situation. In no logical way should a metal heavy duty door be hinged with two tiny thin plastic tabs they do use metal tabs to hold metal plate onto the plastic mechanism, but then chose to design plastic hinges to hold the weight of that metal this should have definitely been the other way around it is very obvious to see. I called GE parts about getting it replaced under the warranty and they sarcastically told me that they have never heard this complaint before. I asked about product recalls and he said there are none and I said well product recalls begin somewhere children in my care could have gotten to the piece before me and choked and possibly died. Aside from being a safety hazard a $2000 unit should not have a piece broken the first time that you open it the way that they instructed you to the manual. I was not given any other departments I could speak to. She is a company is not concerned with this based on my attempt to reach out to them to bring it to their attention. Not only do they need to replace the door, but they need to look into this so other little children dont get access to this piece when it breaks off. I was told by the parts representative of that. Wow I must be strong and I said no I opened it with no tools just with my fingernail and I am not extra strong. This issue was downplayed and other consumers are at risk.

    Model

    GFW850SPN5RS

    UPC

    084691849346

    Serial number

    MV355696N

    Bought from

    Lowes

    Bought

    Mar 25, 2024

    Where

    Russellville, Kentucky: Home/Apartment/Condominium

    Who was involved

    Unknown

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand GE, made or sold by GE Appliances, a Haier company

    How badly, in CPSC’s words

    Incident, No Injury

11. No one hurt

    Made Jul 14, 2025 · , sent to the company Jul 17, 2025 · , published by CPSC Jul 31, 2025

    The product, in the report: GE WASHER-GTW465ASNWW/SERIAL#AZ114800G

    Product: GE Top-Load Washer Model: GTW465ASNWW Purchase Date: February 2024 Retailer: Home Depot]

    Incident Summary:

    Since purchasing this GE washer, it has consistently shaken violently and moved several inches during spin cycles. During one cycle, I had to pause the washer mid-spin to prevent it from hitting nearby walls. The shaking was so intense that the machine shifted out of placethis has happened multiple times. I took photos of the machines position after movement (attached), and I also have a video, though the upload feature doesnt allow video submission.

    This issue has persisted despite four service visits. Initially, GE claimed to have no service record. I had to escalate the issue, provide my case number and technician details, and was then told only partial records were available. I sent certified letters to GEs corporate office before July 4, 2025, with no response to date.

    This washer is unsafe and may result in property damage or personal injury if the instability continues. I am requesting investigation and appropriate follow-up action.

    Model

    GTW465ASNWW

    Serial number

    AZ114800G

    Bought from

    HOME DEPOT-MISSOURI CITY TEXAS, Texas

    Bought

    Feb 8, 2024, about then

    Where

    Missouri City, Texas: Home/Apartment/Condominium

    Who was involved

    Unknown

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand GE, made or sold by GE Appliances, a Haier company

    How badly, in CPSC’s words

    Incident, No Injury

12. No incident, no one hurt

    Made Jun 27, 2025 · , sent to the company Jul 1, 2025 · , published by CPSC Jul 16, 2025

    The product, in the report: GE top load washer lid comprised of a plastic frame that has deteriorated overtime and the and the glass lid coming loose.

    GE top load washer with plastic and glass lid has cracked and deteriorated over time where the glass lid will probably fail.

    Model

    GTW840CSNWS

    Serial number

    TR167953G

    Bought from

    Best Buy

    Bought

    Nov 13, 2020

    Where

    New Albany, Ohio: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand GE, made or sold by GE Appliances, a Haier company

    How badly, in CPSC’s words

    No Incident, No Injury

13. No one hurt

    Made Nov 2, 2024 · , sent to the company Nov 22, 2024 · , published by CPSC Dec 9, 2024

    The product, in the report: GE WH16X27251 Washer Control Board and Support Assembly

    Purchased (1) new GUD24GSSMWW from Martin Appliance on 7/14/20 and it was delivered and installed shortly after.

    On 7/3/23 the washer stopped working causing error lights to flash. Dryer working normally. Diagnosed possible lid-lock issue - replaced with OEM Washer Lid Lock WH44x10288 from LinkEZs Amazon store.

    Washer still inoperable.

    Continued diagnosis and found faulty main control board. Replaced main control board on 7/8/23 with a new GE WH16X27251 purchased on GE Amazon store.

    Washer operated normally.

    On 11/2/24 the washer was operating and during its cycle it stopped working with no error lights. Dryer working normally. Checked breaker and it did not trip. Reset breaker, still no power to washer. Disconnected power cord from outlet and removed the panel covering the main control board to inspect. Found black filaments on the back of the cover panel and covering the main board, and a burn mark on the cover panel. Reconnected power cord to power and noticed a flashing arc coming from lower part of the main control board and upon further inspection found significant damage caused by burning of the main control board.

    Replacement WH16X27251 lasted about 16 months.

    This is a natural gas dryer and electric washer combo unit.

    Model

    WH16X27251

    Bought from

    GE Appliances - Amazon Store

    Bought

    Jul 5, 2023

    Where

    Hershey, Pennsylvania: Home/Apartment/Condominium

    Who was involved

    Age 22, Unspecified

    The reporter’s relation to them

    My Client, Patient, Student, Etc. (professional relationship)

    As this report names them

    Brand GE, made or sold by GE Appliances, a Haier company

    How badly, in CPSC’s words

    Incident, No Injury

14. Seen by a doctor or nurse

    Made Oct 8, 2024 · , sent to the company Oct 10, 2024 · , published by CPSC Oct 25, 2024

    The product, in the report: GE washing machine GE-GFW650SPNSN

    We purchased a GE washing machine model #GE-GFW650SPNSN 4 years ago. Since purchase it had had issues with noise, leaking, and now MOLD AND MILDEW that is built up inside the machine to the point of staining clothes and making our daughters sick. Myself and my wife are the only user’s of this machine. We used the machine as per manufacturer reccomendations also monthly or even 2x a month cleaning to prevent mold and mildew. The machine is supposed to have built in microban technology to prevent this along with a self clean function and self venting function to help. These all did nothing to prevent this. My two daughters who were born premature did come home and were sick often. Come to find out it was because of the washer that had mold and mildew and also put that onto their clothes/blankets. My wife and I have had constant headaches.

    Model

    GE-GFW650SPNSN

    Serial number

    GR328136N

    Bought from

    Costco, California

    Bought

    Jul 6, 2020, about then

    Where

    Clovis, California: Home/Apartment/Condominium

    Who was involved

    Age 1, Female

    The reporter’s relation to them

    My Child

    As this report names them

    Brand GE, made or sold by GE Appliances, a Haier company

    How badly, in CPSC’s words

    Injury, Seen by Medical Professional

15. Hospital admission

    Made Jun 20, 2024 · , sent to the company Jul 24, 2024 · , published by CPSC Aug 7, 2024

    The product, in the report: GE Profile Washer & Dryer Combo

    I have purchased a GE Profile Washer & Dryer Combo which emits toxic vapors. These vapors endangered my life, put me in the hospital, and destroyed the majority of my clothes. The cost of medical care (including hospitalization) and damages (e.g., destroyed clothes) are way above the amount disputed here. Additionally, two GE technicians failed to diagnose my broken appliance, which led to my hospitalization. Finally, Home Depot also did not diagnose the problem with my appliance, dismissed the criticality of my situation and pushed my case to GE, even thought my purchase was in the 90-day return window of Home Depot.

    Model

    GE Profile

    Bought from

    The Home Depot, Georgia

    Where

    Kirkland, Washington: Home/Apartment/Condominium

    Who was involved

    Unknown

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand GE, made or sold by GE Appliances, a Haier company

    How badly, in CPSC’s words

    Injury, Hospital Admission

16. No incident, no one hurt

    Made Mar 27, 2024 · , sent to the company Apr 4, 2024 · , published by CPSC Apr 18, 2024

    The product, in the report: GE 4.5 cu. ft. top load washer with Deep Fill in white. Model #GTW465ASNWW

    GE 4.5 cu. ft. top load washer model #GTW465ASNWW purchased 9/14/2023. Liquid laundry detergent leaked from a shelf above the washer onto the control panel and through the start button onto the control board and started a short and small fire on the control board. The control board, control panel, and other plastic parts were damaged and/or melted. We were not aware this happened and the fire extinguished itself and did not spread any further. There was a small cardboard guard under the control panel but it did not prevent the liquid from leaking through the start button onto the control board.

    Model

    GTW465ASN9WW

    Serial number

    SV933160G

    Bought from

    Home Depot

    Bought

    Sep 14, 2023

    Where

    St. Louis, Missouri: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    My Spouse

    As this report names them

    Brand GE, made or sold by GE Appliances, a Haier company

    How badly, in CPSC’s words

    No Incident, No Injury

17. No one hurt

    Made Jul 31, 2023 · , sent to the company Aug 2, 2023 · , published by CPSC Aug 16, 2023

    The product, in the report: GE MODEL GTW465ASN3WW 4.5 CU FT CAPACITY WASHER WITH STAINLESS STEEL BASKET TOP LOADER

    WASHING MACHINE PUTS OUT BLACK PIECES OF DEBRIS ONTO CLOTHES AFTER WASHING. GE TOP LOADER AND BEFORE THAT NEW MACHINE I HAD [REDACTED] TOP LOADER. I AM THE ONLY USER. LOOK ONLINE FOR HOW TO GET RID OF THIS ISSUE AND YOU CAN SEE IT IS AN INVASIVE AND WIDESPREAD ISSUE. I KNOW THAT WASHING MACHINES MADE IN PAST CURRENT 10 OR SO YEARS DO NOT EMPTY ALL THE WATER FROM THE MACHINE. I BELIEVE THE MOLD AND BACTERIA CREATED FROM STANDING WATER INSIDE THE MACHINES IS THE REAL CAUSE OF THESE BLACK FLAKEY DEBRIS. THIS IS CLEARLY A DESIGN FAILURE. I CONSIDER MOLD AND BACTERIA TO BE A SAFETY ISSUE. I WAS BORN IN 1954 SO I KNOW THIS NEVER WAS AN ISSUE IN WASHING MACHINES UNTIL OUR CURRENT TIMES. IN MAY 2022 I PURCHASED MY NEW GE TOP LOADER IN GREAT HOPES I WOULD NEVER HAVE THIS PROBLEM AGAIN. BUT ALMOST IMMEDIATELY THE BLACK DEBRIS PRESENTED. IN APRIL OF 2023 I HAD A GE AUTHORIZED REPAIRMAN TAKE A LOOK AT THE MACHINE SO IF IT WAS DEFECTIVE I COULD RETURN IT FOR A NEW ONE. BUT HE SAID NOTHING WAS WRONG AND TO USE A MACHINE CLEANER AND GO LIGHTER ON AMOUNT OF DETERGENT AND SOFTENER (I HAD BEEN USING ALL PLANT BASED AND NATURAL). I FOLLOWED HIS INSTRUCTIONS. 9 DAYS LATER CALLED HIM BACK BECAUSE NO CHANGES ALLEVIATED THE BLACK DEBRIS FROM PRESENTING. I CHECKED ON LINE WHICH ARE COMPARATIVELY THE SAME SUGGESTIONS HE TOLD ME. NONE OF THESE SUGGESTIONS ALLEVIATE THIS PROBLEM.

    Model

    GTW465ASN3WW

    UPC

    UNKNOWN

    Serial number

    HT116874G

    Bought from

    HOME DEPOT

    Bought

    May 2, 2022

    Where

    ROCK HILL, South Carolina: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand GE, made or sold by GE Appliances, a Haier company

    How badly, in CPSC’s words

    Incident, No Injury

18. No one hurt

    Made Mar 17, 2023 · , sent to the company Mar 21, 2023 · , published by CPSC Apr 5, 2023

    The product, in the report: Top,Loading washing machine

    GE washing machine that my wife has been using in our home was purchased August, 2022: model number GTW500ASN2WS. at the conclusion of each wash, there is a terrible, musty mildew smell that we are concerned can lead to mold in our home Water remains in the drum and has to be wiped out after each wash and we have even tried using a cleaning tablet but that has not solve the problem. We feel the water retention in the drum and gasket, presents very dangerous health hazard. We have been in touch with GE who has sent representatives seven times and have been unable to remedy this problem and refuses to give a replacement. We feel GE is negligent in addressing this Problem because of the potential health hazard of mold, and we are seniors in our 80s which makes the situation even more dangerous.

    Model

    GTW500ASN2WS

    UPC

    ?

    Serial number

    RT118524G

    Bought from

    PC Richards

    Bought

    Aug 28, 2022, about then

    Where

    Skillman, New Jersey: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand GE, made or sold by GE Appliances, a Haier company

    How badly, in CPSC’s words

    Incident, No Injury

19. No one hurt

    Made Dec 29, 2022 · , sent to the company Jan 5, 2023 · , published by CPSC Jan 20, 2023

    The product, in the report: washer

    washer turns itself on and continues running until i unplug it and turn water off.

    Model

    GTW220ACK7WW

    Bought from

    AArons,, Alabama

    Bought

    May 2, 2022, about then

    Where

    Sylacauga, Alabama: Home/Apartment/Condominium

    Who was involved

    Unknown

    The reporter’s relation to them

    Self

    As this report names them

    Brand GE, made or sold by GE Appliances, a Haier company

    How badly, in CPSC’s words

    Incident, No Injury

20. No one hurt

    Made Oct 2, 2022 · , sent to the company Oct 4, 2022 · , published by CPSC Oct 19, 2022

    The product, in the report: GE washer appliance Back of washer serial number is GTW680BSJ6WS

    1. My GE appliance washer machine exploded. 2. GE washer machine GTW680BSJ6W. 3. Buyers were using this product. 4. Small loads of laundry were being washed. 5. Lucky no injuries. Other than damaging the dryer next to it. 5. No injuries.

    Model

    GE

    Serial number

    GTW680BSJ6WS

    Bought from

    Lowes

    Bought

    Nov 30, 2018, about then

    Where

    Laredo, Texas: Home/Apartment/Condominium

    Who was involved

    Age 37, Male

    The reporter’s relation to them

    Self

    As this report names them

    Brand GE, made or sold by GE Appliances, a Haier company

    How badly, in CPSC’s words

    Incident, No Injury

21. No incident, no one hurt

    Made Jun 4, 2022 · , sent to the company Jun 9, 2022 · , published by CPSC Jun 27, 2022

    The product, in the report: GE Washing Machine Model GTW465ASNWW less than two years old

    GE Washing Machine Model GTW465ASNWW less than two years old. Some liquid apparently got in around the start/pause button and caused a fire in the back of the machine. GE Customer service declined to send a tech to see what the defect is. Clearly, a washing machine that can catch fire because of liquid is a manufacturers defect.

    Model

    GTW465ASNWW

    Bought from

    Home Depot

    Bought

    Jun 2, 2020

    Where

    High Point, North Carolina: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    My Spouse

    As this report names them

    Brand GE, made or sold by GE Appliances, a Haier company

    How badly, in CPSC’s words

    No Incident, No Injury

22. First aid

    Made Jan 20, 2022 · , sent to the company Jan 25, 2022 · , published by CPSC Feb 8, 2022

    The product, in the report: gry/slate top load washer GE

    my washer machine blew up/exploded

    Model

    gtw840cpn1dg

    UPC

    .

    Serial number

    fs969783g

    Bought from

    home depot online

    Bought

    Jun 28, 2021

    Where

    cape coral, Florida: Home/Apartment/Condominium

    Who was involved

    Age 34, Female

    The reporter’s relation to them

    Self

    As this report names them

    Brand GE, made or sold by GE Appliances, a Haier company

    How badly, in CPSC’s words

    Injury, First Aid Received by Non-Medical Professional

23. No one hurt

    Made Nov 29, 2021 · , sent to the company Dec 1, 2021 · , published by CPSC Dec 15, 2021

    The product, in the report: GE washing machine, model #: GTW680BSJ6WS serial #: FM162740G

    We recently purchased (within the last two years) a GE washing machine, model #: GTW680BSJ6WS serial #: FM162740G from Lowe’s in Vernon Hills, IL. After six months or so, the washing machine stopped working - so Lowe’s replaced it with a new one (same model). On 11/12/21, about a 1.5 years later, our washing machine exploded during the spin cycle - it sounded like there was a car crashing into our house. The machine split in half, pieces flew everywhere, it went airborn and made a hole in our wall. We immediately called GE - they sent a service person out to look at the machine, who was at our house for less than 30 seconds, and said “the machine cannot be fixed.” GE advised us that they could give us a discount towards the same machine if we wanted to purchase it again but that is all they could do since the warranty expired (hardly, we have had the machine for under two years). Why would I trust the SAME machine that exploded in my home, with two young toddlers living here? I was mortified. I would understand if a knob broke off, or the machine gave out... that the warranty would not cover anything... but this is a special case... their product exploded and could have REALLY hurt a member of my family! Not only would I like a full refund and to be compensated for the damage done to my home from GE, but I believe this product needs to be investigated and recalled. Again, this happened during the spin cycle... there were only TWO SHEETS in the washing machine... wasn’t even half way full. This should never happen in someone’s home. GE needs to be held accountable.

    Model

    GTW680BSJ6WS

    UPC

    Unsure

    Serial number

    FM162740G

    Bought from

    Lowe’s in Vernon Hills, Illinois

    Bought

    Jan 1, 2020, about then

    Where

    Grayslake, Illinois: Home/Apartment/Condominium

    Who was involved

    Age 2, Female

    The reporter’s relation to them

    My Child

    As this report names them

    Brand GE, made or sold by GE Appliances, a Haier company

    How badly, in CPSC’s words

    Incident, No Injury

24. No one hurt

    Made Sep 13, 2021 · , sent to the company Oct 4, 2021 · , published by CPSC Oct 19, 2021

    The product, in the report: Washer

    Caller is reporting that the washer spontaneously came on by itself there was no water the motor was just running. She stated that she could not not power it off she had to unplug the unit. The following day she tried plugging in the washer and the same incident occurred. The manufacturer was contacted and they advised her that the washer was no longer under warranty.

    Caller feels that if she was not present when this happened it may have start a house fire. She is concerned that the [washer] being 2 years old should not have emanated that problem. Caller feels that this [washer] is unsafe and should be recalled.

    Model

    GTW465ASN0WWW

    Serial number

    FM913489G

    Bought from

    Home Depot, Mississippi

    Bought

    Jul 9, 2019

    Where

    Saltillo, Mississippi: Home/Apartment/Condominium

    Who was involved

    Female

    The reporter’s relation to them

    Self

    As this report names them

    Brand GE, made or sold by GE Appliances, a Haier company

    How badly, in CPSC’s words

    Incident, No Injury

25. No incident, no one hurt

    Made Jul 9, 2021 · , sent to the company Jul 13, 2021 · , published by CPSC Jul 27, 2021

    The product, in the report: GE washer inside glass door exploded in the middle of the night. the washer is filled with broken glass similar to [REDACTED] bottle glass, so sharp it could cut you

    my GE washer door glass exploded while empty and unattended

    Model

    GFW450SSM1WW

    UPC

    UNK

    Serial number

    DM207705T

    Where

    Redding, California: Home/Apartment/Condominium

    Who was involved

    Age 2, Unspecified

    The reporter’s relation to them

    My Child

    As this report names them

    Brand GE, made or sold by GE Appliances, a Haier company

    How badly, in CPSC’s words

    No Incident, No Injury

26. No one hurt

    Made Mar 1, 2021 · , sent to the company Mar 17, 2021 · , published by CPSC Mar 31, 2021

    The product, in the report: GE Deep Fill washer Model GTW685BSL1WS

    GE washer shakes violently and moves several inches when unable to balance loads. This is a concern about safety for small grandson and anyone standing near the product. The warnings say use a certain setting “to avoid injury and property damage.” The setting is being used and care taken to properly balance the load in the loading process. It has happened multiple times. Someone should not have to watch a product to ensure it doesn’t become disconnected or cause other damage.

    Model

    GTW685BSL1WS

    Serial number

    TR225248G

    Bought from

    Home Depot

    Bought

    Nov 24, 2020

    Where

    Houston, United States: Home/Apartment/Condominium

    Who was involved

    Unknown

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand GE, made or sold by GE Appliances, a Haier company

    How badly, in CPSC’s words

    Incident, No Injury

27. No one hurt

    Made Dec 1, 2020 · , sent to the company Dec 8, 2020 · , published by CPSC Dec 22, 2020

    The product, in the report: GE front load washer model #GHWS3605FOMC Serial #GA156427G, Gunmetal Grey, purchased at Home Depot in 2014 Mold Contamination

    [REDACTED] The dryer was purchased with a matching washer, GE model #GHWS3605FOMC. I have had to replace the control panel 3 times in 6 years. Additionally, the rubber gasket on the inside of the washer cannot be kept free of mold. I leave the door open whenever it’s not in use and clean it frequently with [REDACTED] wipes and dry it with paper towels. These units are dangerous and a safety hazzard.

    Model

    GHWS3605FOMC

    Serial number

    GA156427G

    Bought from

    Home Depot, Georgia

    Bought

    Jan 15, 2014

    Where

    Dalton, Georgia: Home/Apartment/Condominium

    Who was involved

    Age 49, Female

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand GE, made or sold by GE Appliances, a Haier company

    How badly, in CPSC’s words

    Incident, No Injury

28. Hurt, no treatment

    Made Jan 28, 2020 · , sent to the company Feb 25, 2020 · , published by CPSC Mar 10, 2020

    The product, in the report: GE washer machine, white

    I was washing bedsheets in my GE washer machine when I heard loud rumbling coming from my laundry room. I went to investigate the noise but the washer machine spin cycle was starting to slow down. Shortly after, it started to spin faster and shaking violently. A loud explosion followed along with a sharp pain to my right forearm. My GE washer machine exploded and caused damaged to my walls and electrical outlet. It’s been over a week and a repair man finally came out. He deemed it unrepairable so I contacted GE to find out the next step. After speaking with a GE rep, the told me that the appliance was out of warranty and that they could offer me a discount. What a waste of time and poor customer service.

    Model

    Gtw490acj1ww

    Serial number

    Lg915326g

    Bought from

    With house, Florida

    Bought

    Aug 1, 2016, about then

    Where

    RIVERVIEW, Florida: Home/Apartment/Condominium

    Who was involved

    Age 32, Male

    The reporter’s relation to them

    Self

    As this report names them

    Brand GE, made or sold by GE Appliances, a Haier company

    How badly, in CPSC’s words

    Injury, No First Aid or Medical Attention Received

29. No one hurt

    Made Aug 23, 2019 · , sent to the company Sep 3, 2019 · , published by CPSC Sep 24, 2019

    The product, in the report: GE Profile Washing Machine

    My mother woke up to a house filled with smoke. Somehow the washer caught fire at roughly 5am in the morning. It was not being used at the time. Fortunately no one was injured, but her house is ruined from the residual smoke smell. We had to have the fire department come and put out the fire. There is a lot of damage to the stored items in the basement as well as the structural components in relation to the smell. I dont understand how a company can do so little to notify consumers of such a dangerous product. Guess its all about the bottom line nowadays.

    Bought from

    Don’t know

    Where

    Hampton Bays, New York: Home/Apartment/Condominium

    Who was involved

    Age 68, Female

    The reporter’s relation to them

    My Parent

    As this report names them

    Brand GE, made or sold by GE Appliances, a Haier company

    How badly, in CPSC’s words

    Incident, No Injury

30. Hurt, care not known

    Made Jul 18, 2019 · , sent to the company Aug 23, 2019 · , published by CPSC Sep 9, 2019

    The product, in the report: Top load washer Manufacturer address: general electric co. Appliance Park, 40225 Retailer state: NY given to me by PC Richards after Hurr. Sandy Frm day 1 BRllRT seved off did vibrate at house and unit walked 4 ft from wall. the a gift of a new w/ everything, plus filter w well water does not even cover 2 sheets, nor did out old when to rinse water. There is mold in top half of unit the door not stay open falls on arm, nose what next? a child this would be all out endangerment and clogs pipes and eats clothes etc

    Caller stated that the top load washer was donated to her because of hurricane Sandy. She had noticed the odor but it kept getting worse. She stated that she was removing a sock from the drum and she noticed that the water does not drain properly and keeps moisture inside which produce the mold. She stated that she has tried to clean it with bleach but she cannot clean it.

    Caller stated that the hatch/door does not stay open when she is trying to put contents in it, the door closed on her arm. The manufacturer was not contacted about the issue. Caller feels that this washer is unsafe and should be reported.

    Injury information: Allergic reaction nose, throat, lungs

    Model

    GTWN4250dlws

    Serial number

    df191037g

    Where

    Freeport, New York: Home/Apartment/Condominium

    Who was involved

    Age 72, Female

    The reporter’s relation to them

    Self

    As this report names them

    Brand GE, made or sold by GE Appliances, a Haier company

    How badly, in CPSC’s words

    Injury, Level of care not known

31. No one hurt

    Made May 31, 2019 · , sent to the company Jun 25, 2019 · , published by CPSC Jul 10, 2019

    The product, in the report: GE Washer machine

    Submitters laundry room is in a hallway. Placed a load of sheets and pillow cases in the washer. A few moments after the cycle starts, the caller hears a loud bang. Once they went to investigate they found that the door to the laundry room was blown across the hallway. The machine was turned 180 degrees and facing the wall. The top of the washing machine was completely blown off. The tube and motor of the product was on the floor. The force from the explosion stated to take the top of the adjacent dryer and left property damage to the area surrounding the washer.

    Caller believes this product is a safety hazard.

    Model

    GTWS8350HWS

    Serial number

    AD144136G

    Bought from

    South East Steel, Florida

    Bought

    Oct 29, 2014

    Where

    Orlando, Florida: Unspecified

    Who was involved

    Age 72, Male

    The reporter’s relation to them

    Self

    As this report names them

    Brand GE, made or sold by GE Appliances, a Haier company

    How badly, in CPSC’s words

    Incident, No Injury

32. No one hurt

    Made Apr 26, 2019 · , sent to the company May 6, 2019 · , published by CPSC May 20, 2019

    The product, in the report: GE Top loading washing machine

    Washing machine was in operation when my wife heard an explosion coming from the laundry room. She went into the laundry room to find parts of the washing machine, water and dirt all over the walls and clothes, the knob to the washing mashing missing and the top of the tumbler housing on the floor. When she opened the washing machine, she saw that the tumbler housing was completely broken off. Thankfully no one was in the laundry room at the time so no one was hurt. We contacted GE and there response was that since this is not a known issue and that they don’t have a recall on this particular model, there is nothing they can do. This machine is about 2 years old and it doesn’t seem like a reasonable expectation or an acceptable risk for a washing machine to explode.

    Model

    GTW680BSJ3WS

    UPC

    29001003P001

    Serial number

    RG939813G

    Bought from

    HH Greg, Florida

    Bought

    Nov 14, 2017, about then

    Where

    Apopka, Florida: Home/Apartment/Condominium

    Who was involved

    Female

    The reporter’s relation to them

    My Spouse

    As this report names them

    Brand GE, made or sold by GE Appliances, a Haier company

    Reports CPSC links to it

    20190426-19BB1-1866805

    How badly, in CPSC’s words

    Incident, No Injury

33. No one hurt

    Made Oct 9, 2018 · , sent to the company Nov 9, 2018 · , published by CPSC Nov 27, 2018

    The product, in the report: GE 4.6cu ft top loading washing machine

    I have a GE top loading washing machine that randomly turns on by itself. When it does this, there are no lights indicating that the machine is on, the power button is unresponsive, and the only way to shut the unit off is to unplug it from the wall. This has happened twice (that I know of) in the year that I’ve owned the product. Because of this random behavior, I keep the lid to the machine open, hoping that the sensors would prevent it from filling up with water or going into an agitation cycle. Today it came on with the lid open, and while it didn’t fill up with water, the basket was trying to move back and forth. There were no lights indicating it was turned on, only the word CANCELLED scrolling across the screen. The machine was totally unresponsive to every button I tried to push and I had to unplug it to turn it off.

    I’ve tried contacting GE about this in the past and felt that the response I received was very dismissive. I contacted them again today, but so far, have gotten no response. I worry that this is a big safety issue as this machine is equipped with a locking lid. If the sensors aren’t keeping the machine from coming on and trying to run loads with the lid opened, what would happen if a child went to investigate the sounds of a malfunctioning machine and fell in, and then the lid fell shut after them and locked? I know its a highly improbable situation, but this machine has sensors, and a lock for safety, and if the sensors aren’t working correctly, the lock on the lid could become a dangerous feature. I took a video of the incident so I had proof.

    Model

    GTW680BSJ4WS

    Serial number

    DH137087G

    Bought from

    Lowes, Kentucky

    Bought

    Oct 23, 2017, about then

    Where

    Unspecified: Home/Apartment/Condominium

    Who was involved

    Age 33, Female

    The reporter’s relation to them

    Self

    As this report names them

    Brand GE, made or sold by GE Appliances, a Haier company

    How badly, in CPSC’s words

    Incident, No Injury

34. No one hurt

    Made Aug 13, 2018 · , sent to the company Aug 21, 2018 · , published by CPSC Sep 5, 2018

    The product, in the report: White GE front loading washer

    Started front load GE washer with towels and underwear. Went into the house and later heard a Big Bang from the garage. Ran to the garage and saw the washer about 10 inches away from where it sits on it’s pedestal. The door was wide open hanging at an angle. The soap drawer was all the way out. The metal panel on the back Was pushed out. After taking laundry out the stainless steel drum was all bent and distorted, plastic shavings in the drum as well. After back of washer taken off three of the four support were broken. Not really sure what happened . We have always had a service contract on it nd was serviced regularly. We have had always had vibration problems and were given numerous explanations for it. Wrong soap, soap buildup on the tub made it vibrate . Some said it only ran correctly if totally full. I know all about the machine being off balance and what to do. But this never was corrected. So I guess it vibrated itself to exploding. What might have happened if I had been in front of the washer I don’t know. There was no damage to the matching dryer right next to it or wall.

    GE model wbvh6240fww

    Model

    wbvh6240fww

    Serial number

    GL200838T

    Bought from

    Lowes

    Bought

    May 15, 2006

    Where

    Port Orange, Florida: Home/Apartment/Condominium

    Who was involved

    Female

    The reporter’s relation to them

    Self

    As this report names them

    Brand GE, made or sold by GE Appliances, a Haier company

    How badly, in CPSC’s words

    Incident, No Injury

35. No one hurt

    Made Jun 18, 2018 · , sent to the company Jul 17, 2018 · , published by CPSC Jul 31, 2018

    The product, in the report: top-load washer

    During the wash cycle the washer began to shake excessively and caused the tub to come loose from the frame. The submitter said after the incident the washer no longer worked. She went to Lowes and purchased another washer.

    She contacted the firm and reported the issue. She was told that the washer was not recalled and they asked to examine the washer but the washer was hauled away by Lowe’s when they delivered the new washer. The firm refused to assist with the expenses of the new washer.

    The submitter believes the washer should be recalled because it poses an injury hazard. She said during the incident the washer moved from one side of the room to the other, damaging both walls and the floor that was close by.

    The washer was installed on June 11, 2014.

    Model

    GTWN8250D0WS

    UPC

    Unknown

    Serial number

    ZZ146890G

    Bought from

    Rodenbaugh’s Appliances Outlet, Texas

    Bought

    Jun 11, 2014, about then

    Where

    Azle, Texas: Home/Apartment/Condominium

    Who was involved

    Age 70, Female

    The reporter’s relation to them

    Self

    As this report names them

    Brand GE, made or sold by GE Appliances, a Haier company

    How badly, in CPSC’s words

    Incident, No Injury

36. No one hurt

    Made May 6, 2018 · , sent to the company Aug 13, 2018 · , published by CPSC Aug 27, 2018

    The product, in the report: GE clothes washing machine. Model: GTW680BSJWS. Top-load clothes washing machine.

    I purchased a GE clothes washer on 01/31/2017 from The Home Depot. Model Number: GTW680BSJWS. It was delivered new to my home on approximately 02/07/2017. I began to experience some issues with the washer including increasing noise and continuous dripping water from the inlet valves. I had requested service through GE Appliances service scheduling website on 02/10/2018. Unfortunately there were some delays in scheduling with an authorized servicer. A GE authorized service provider came to my home on 03/05/2018 and performed no repairs, despite the visible dripping of water and noise issues as described. I continued to use the washing machine after this service visit date. I had last used the washing machine the afternoon of 04/10/2018. The washing machine sat unused and powered off in my main floor laundry room, with the lid open, for more than 36-hours. I awoke the morning of 04/12/2018 to the sound of the washing machine motor running and the display panel powered on. None of the buttons on the display panel worked and the only action that stopped the machine was to unplug it. My husband and I are the only people in the home and the washing machine was found to be running in the early morning hours with neither of us having used it in more than 36-hours. After this incident, the washing machine remained unplugged, and unused, until a GE Appliances Authorized servicer could come and attempt to repair it. Any attempts to plug it back in resulted in the same unstoppable motor running and non-functioning control panel. Therefore, for our safety and that of our home, the machine remained unplugged. Another repair service request was submitted to GE Appliances on 04/12/2018. The GE Appliances Authorized Servicer came to my home on 04/26/2018 and replaced the failed controller, water valve, and gear case. Because the washing machine motor and control panel started without any human intervention and because the only way to stop it was to unplug it, this posed a serious fire hazard to my home. I am relieved that I was home when it happened, and woke up to hear it; however, I am frightened to think of the outcome had no one been home to unplug it. I have since found internet message boards and other online resources describing these same problems in other GE washers of the same model. Consequently, even though the above noted repairs have been made, I am afraid that the same problem could reoccur. I now unplug the washing machine or switch off the power at the wall outlet, in addition to the power button on the washer itself, when the washing machine is unattended.

    Model

    GTW680BSJWS

    Serial number

    VG184853G

    Bought from

    The Home Depot, Minnesota

    Bought

    Jan 31, 2017

    Where

    Le Center, Minnesota: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Self

    As this report names them

    Brand GE, made or sold by GE Appliances, a Haier company

    How badly, in CPSC’s words

    Incident, No Injury

37. No one hurt

    Made Jan 23, 2018 · , sent to the company May 11, 2018 · , published by CPSC May 25, 2018

    The product, in the report: top load [washer]

    The submitter said the washer turned on by itself. He said the washer did not dispense water and he turned it off once he heard it running. The submitter exchanged the washer for another unit.

    The submitter said the washer was used 2 days prior to the incident.

    No other incidents have occurred.

    The submitter does not plan to contact the firm.

    Model

    GTW460ASJOWW

    UPC

    Unknown

    Serial number

    RF160517G

    Bought from

    Mike’s Video, TV & Appliance, Pennsylvania

    Bought

    Jan 19, 2016, about then

    Where

    State College, Pennsylvania: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand GE, made or sold by GE Appliances, a Haier company

    How badly, in CPSC’s words

    Incident, No Injury

38. No one hurt

    Made Jul 21, 2017 · , sent to the company Jan 12, 2018 · , published by CPSC Jan 30, 2018

    The product, in the report: Front Loading Washer

    This consumer is reporting her front loading washing machine that she purchased from a home store around mid 2006. She had no problems with the unit until sometime between July 11th and 12th, 2017 She was washing clothes and around mid wash during the spin cycle she saw white smoke coming from around the edges of the door. She turned the unit off then unplugged it from power. She searched for repair techs around her area but could find none. Her father in law said he could repair it but when he began taking it apart and viewing it, he stopped working on it and advised her that there had been a fire inside when he saw burned parts inside the rear tub. The consumer then contacted the manufacturer July 21, 2017 and she advised caller to contact CPSC. She is reporting her washer as a fire and burn hazard, if she had not been near and not seen the white smoke coming from it then it may have escalated into a house fire. She is asking for this product to become recalled with rebate/replacement as a remedy.

    Model

    WBVH6240HWW

    Serial number

    LM201485T

    Bought from

    Lowe’s, Alaska

    Bought

    Jun 15, 2006, about then

    Where

    Judsonia, Arkansas: Home/Apartment/Condominium

    Who was involved

    Female

    The reporter’s relation to them

    Self

    As this report names them

    Brand GE, made or sold by GE Appliances, a Haier company

    How badly, in CPSC’s words

    Incident, No Injury

39. No one hurt

    Made Jun 9, 2017 · , sent to the company Aug 16, 2017 · , published by CPSC Aug 30, 2017

    The product, in the report: GE top loading washer model #GTW460ASJ2WW, serial #VF193086G

    GE Top Load Washer Model #GTW460ASJ2WW- Serial #VF193086G has a chronic problem which, in my opinion, is a shock hazard and a fire hazard. For the last 6 months the spin cycle has been faulty. Service was called 6 months ago, 2 months after that and now again. The situation is the spin cycle stops working. This requires the user to manually turn the machine to the rinse/spin directly. Sometimes this works and sometimes it does not. The hazard part occurs when the machine, after sitting untouched for up to 12 hours, decided to turn on all by itself. The machine bypasses the input panel, turns off all lights and doesn’t allow input, then turns on the pump. There is no water in the machine but the pump runs until the user unplugs the machine. Even if you let the machine sit for hours unplugged, then plug it back in, the pump starts pumping without the presence of water. The pump gets extremely hot and the smell of electrical wires overheating is noticeable. Fortunately, we were home each time this occurred or had arrived home to find the machine pumping nothing but in time to prevent a short circuit and/or fire. The most recent incident occurred in the early morning hours while we were still sleeping. We woke up to the sound of the pump actively pumping away and almost overheating. Had this occurred during the night, it could have caused a fire and/or death.

    There should be an immediate recall of this model, as there has been a recall of similar GE models due to the fire hazard and potential loss of property and/or life.

    Model

    GTW460ASJ2WW

    Serial number

    VF193086G

    Bought from

    Lowes, Missouri

    Bought

    Dec 15, 2015, about then

    Where

    Missouri: Home/Apartment/Condominium

    Who was involved

    Age 56, Male

    The reporter’s relation to them

    Self

    As this report names them

    Brand GE, made or sold by GE Appliances, a Haier company

    How badly, in CPSC’s words

    Incident, No Injury

40. No one hurt

    Made May 31, 2017 · , sent to the company Aug 16, 2017 · , published by CPSC Aug 30, 2017

    The product, in the report: GE Top Loading Clothes Washer

    GE top loading clothes washer Model No: GTWN 2800D1, Ser No: AF140707G purchased from Home Depot, Punta Gorda, FL 3/14/2015.

    Washer began to make loud noise during spin cycle and subsequently began to emit smoke and a burning smell. GE service tech inspected the machine on 5/22/17 when the motor began to smoke, spark, arc, and catch on fire when power was applied. The tech stated because washer was past the one year warranty period, customer would be responsible for repairs which would be more that the original purchase price.

    This problem appears to be similar to other GE top loading washers that were recalled on 9/15/2016, for posing a fire hazard. However, this model was not included in the recall.

    Model

    GTWN 2800D!WW

    Serial number

    AF140707G

    Bought from

    Home Depot, Florida

    Bought

    Mar 24, 2015

    Where

    Punta Gorda, Florida: Home/Apartment/Condominium

    Who was involved

    Age 69, Male

    The reporter’s relation to them

    Self

    As this report names them

    Brand GE, made or sold by GE Appliances, a Haier company

    How badly, in CPSC’s words

    Incident, No Injury

41. No one hurt

    Made Apr 26, 2017 · , sent to the company May 4, 2017 · , published by CPSC May 18, 2017

    The product, in the report: GE Profile top loading washing machine

    I was washing a mattress pad when we heard a loud boom. My boys were sitting in the living room and saw the closet door blow open from the force of the lid blowing off the washing machine when it exploded. There was water everywhere, the wall was dented, the door blew off the hinges and the molding around the door was knocked loose from the force of the explosion. Pieces of the machine were inside it and the back of the machine as well as the lid were torn off. The only thing that was in the washer when this happened was one king size mattress pad. Luckily none of us or our pets were too close to the machine when it happened.

    Model

    PTWN8050MOWW

    Serial number

    FZ400925M

    Where

    Inwood, Unspecified: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand GE, made or sold by GE Appliances, a Haier company

    How badly, in CPSC’s words

    Incident, No Injury

42. No one hurt

    Made Apr 14, 2017 · , sent to the company Apr 24, 2017 · , published by CPSC May 8, 2017

    The product, in the report: GE Top loading washing machine, white. Model # WHRE5260E1WW Serial # SH182147G

    On April 13, 2017, While being used during a normal wash cycle, our GE washing machine caught on fire. We were in yard at time, but entered house to smoke alarm alert. The house was filled with smoke and there was a definite electrical smell to it. There were soot marks in the tube and the clothes in tub had soot marks on them. There were scorched areas on lower right corner of cabinet. The circuit breaker in the house was not tripped.

    GE washer model # WHRES260E1WW Serial # SH182147G

    Model

    WHRE52601E1WW

    UPC

    Photo attached

    Serial number

    SH182147G

    Bought from

    unknown

    Where

    New Salisbury, Indiana: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand GE, made or sold by GE Appliances, a Haier company

    How badly, in CPSC’s words

    Incident, No Injury

43. No one hurt

    Made Mar 28, 2017 · , sent to the company Apr 5, 2017 · , published by CPSC Apr 19, 2017

    The product, in the report: GE Front Loading Washing Machine

    Mold in front loading washing machine

    Model

    WBVH5300KOWW

    Serial number

    MS202937T

    Bought from

    DeGroods Appliance

    Where

    Unspecified: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand GE, made or sold by GE Appliances, a Haier company

    How badly, in CPSC’s words

    Incident, No Injury

44. No one hurt

    Made Mar 24, 2017 · , sent to the company Jul 19, 2017 · , published by CPSC Aug 2, 2017

    The product, in the report: Washer

    On Sunday evening, January 29, 2017 I put two sets of sheets and pillow cases into my GE top loader to be washed and went into my kitchen (which is next door to the laundry room) to get some bills paid. After a while I began to smell a terribly offensive odor coming from the laundry room. I opened the laundry room door and the smoke was so thick you could not see. I immediately opened all the doors and windows and called the fire department. The fireman pulled the front panel of the washer off and showed me where oil which had leaked from the washer had caught fire from the motor and was burning the rubber belt causing the heavy smoke. They extinguished the fire and told me to leave the windows open all night. The next day I call my insurance company to report the fire. They sent professional cleaners out to suck out the smoke (which took several days), remove the damaged clothes hanging in the room, the smoking washer and assess that else needed to be done. A week or so later, a friend told me to check the internet because she had read that since 1998. GE has had problem with washers catching fire. I did and saw the info about GE washers catching fire. I called the telephone number listed to report such happenings and told the gentleman to whom I spoke what had happened. He asked for the model and serial number of the faulty washer, which I gave him. He was very upset that the washer had been removed and told me if I had the burned, smoked up washer brought back, had it re installed and let GE uninstall it, they would give me a new GE washer. I didn’t know whether to laugh or cry. I had not asked for a new washer and would even consider installing another GE, but to suggest that after days of coughing from the smoke, that I re-install the faulty washer, was ludicrous. I did however want them to see the faulty washer. The firm that had removed the washer sent GE pictures and offered to let them send a service man to see it, but GE declined. In the interim GE has sent a credit for $76 which I could, but won’t use to purchase another GE washer. I have since learned that several people where I live got rid of their GE washers because they smelled when they operated. I just want other people who have a GE top loading agitator washer to be wary when they use them. The washer’s model no. is WCXR1070/TAWW.

    Model

    WCXR1070/TAWW

    Where

    Monroe Twnp., New Jersey: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand GE, made or sold by GE Appliances, a Haier company

    How badly, in CPSC’s words

    Incident, No Injury

45. No one hurt

    Made Mar 19, 2017 · , sent to the company Mar 31, 2017 · , published by CPSC Apr 14, 2017

    The product, in the report: ge front load washer

    washer has extreme amount of mold inside inner rubber seal

    Model

    wbvh6240fww

    Serial number

    sl202921T

    Where

    Unspecified: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand GE, made or sold by GE Appliances, a Haier company

    How badly, in CPSC’s words

    Incident, No Injury

46. No one hurt

    Made Mar 9, 2017 · , sent to the company Mar 22, 2017 · , published by CPSC Apr 5, 2017

    The product, in the report: Model WPGT9360E0WW GE HE Top Loading Profile Washer, White

    Our Model WPGT9360E0WW GE HE Top Loading Profile Washer caught fire 18-May-2016. It appeared that the fire originated at the main control board, P/N WH12X10281. When this event occurred, we immediately unplugged the washer from its electrical supply, but smoldering continued for a few minutes. When the smoldering and smoking had slowed, we removed the backsplash and used a fire extinguisher as an additional safety measure as there did seem to be heat generated from the control board area.

    The Washer had been loaded with laundry, which then had to be taken to a laundromat along with all of our laundry as we of course would not reconnect the defective GE Washer to the electrical supply. We researched having the main control board replaced, but learned that a new washer could be obtained for a lower cost than the parts and labor for repair. We purchased a new washing machine of a different brand and paid to have the defective GE Washer hauled away at the time of delivery of our new machine.

    GE issued a Recall Notice dated 28-Nov-2016 for this defective washer citing that there is a risk of fire. By that time, six months following the recalled defective GE washer catching fire, the defective GE washer had been removed from our home and replaced with an alternate brand. Upon receiving the Recall Notice, I immediately contacted GE to request reimbursement for the replacement washer that I purchased, plus the expended fire extinguisher and laundromat costs, a total of $522.50. GE failed to respond and so I re-transmitted my request on 13-Feb-2017. Finally on 03-March-2017, GE called to advise that since I no longer have the washer for their “verification”, my request will not be considered. I had provided photos indicating charring of the washer backsplash above the area where the fire originated, but GE used this weak excuse of the washer having been removed from our home nine (9) months earlier for not reimbursing for the replacement washer. The washer was no longer under warranty and I saw no reason to contact GE prior to my receipt of the Recall letter. And who in the world would keep a burned out washer at their home for months after it had been replaced?

    Our home is still loaded with GE Appliances including dishwasher, clothes dryer, refrigerator, cooktop and range and vent hood. Hopefully these items will not catch fire, and as they reach the end of their service life, they will certainly not be replaced with GE products.

    Model

    WPGT9360E0WW

    Serial number

    SS400121M

    Bought from

    Home Depot, Texas

    Bought

    Nov 10, 2009, about then

    Where

    Spring, Texas: Home/Apartment/Condominium

    Who was involved

    Age 64, Male

    The reporter’s relation to them

    Self

    As this report names them

    Brand GE, made or sold by GE Appliances, a Haier company

    How badly, in CPSC’s words

    Incident, No Injury

47. No one hurt

    Made Feb 20, 2017 · , sent to the company Mar 22, 2017 · , published by CPSC Apr 5, 2017

    The product, in the report: GE Profile Top-Loading Washer

    There may be additional hazards associated with GE Profile top-loading washing machines.

    I received in mid-December 0f 2016 a recall notice covering GE Profile WPGT9350CWW with S/N SF400207M purchased in October of 2003. Unfortunately, the machine had caught fire in July of 2016, and after my usual repair-person (not GE-affiliated) advised that it was not economically repairable, I decided to replace it. Upon receipt of the recall notice, I called GE to find out if they would at least cover the cost of the repair-person’s visit ($89). They said that they would not, as the washer was no longer in my possession. Someone named “[REDACTED]” told me that, unless they could see the washer and inspect it, they could not know if my washer caught fire for the reason that the washers were subject to recall. Such fires, he asserted, were very rare, so perhaps it had caught fire for another reason. [REDACTED] further asserted that the repair cost cited by my repair-person (I had told [REDACTED] $900 but it actually was $850, now that I look at the invoice) was higher than the cost of replacing the faulty part. I think [REDACTED] may have failed to account for other damage to the machine arising from the fire.

    The fire started with a blue flash (like an electric arc), followed by some yellow apparent flame and black smoke. It self-extinguished before I could get a fire extinguisher and spray the machine.

    Model

    Profile - WPGT9350CWW

    UPC

    Don’t know

    Serial number

    SF400207M

    Bought from

    Bray and Scarff, Virginia

    Bought

    Oct 26, 2003

    Where

    Fairfax, Virginia: Home/Apartment/Condominium

    Who was involved

    Age 56, Male

    The reporter’s relation to them

    Self

    As this report names them

    Brand GE, made or sold by GE Appliances, a Haier company

    How badly, in CPSC’s words

    Incident, No Injury

48. No one hurt

    Made Jan 12, 2017 · , sent to the company Jan 25, 2017 · , published by CPSC Feb 8, 2017

    The product, in the report: GE Top Loading Washer Model GTW860SP1JMC

    Unit exploded January 2, 2017. The unit is almost 1 year old, we purchased the set with a new constructed home in late January 2016. I was told by GE that this model is December 2015 model, so new. My wife was washing a very small load that consisted of a king size mattress pad and nothing more. Pieces went everywhere, some plastic, some metal. I am currently working with GE to resolve the damage to my laundry room and dryer that was located next to it. The washer is a total loss. Wall has a sizeable hole and crack going upward, also, wood modeling cracked. Floor has a few gouges from the tub coming apart from the unit and parts flying. A few other walls have damage from flying parts. Dryer was damaged due to washer slamming into it and pushing into shelving. Dryer is being repaired today for cosmetic damages to sides and top. GE’s insurance adjuster has been to my home to handle the claim for damages to the floor and walls. Washer will be replaced by GE and old taken away.

    Model

    GTW860SP1JMC

    Serial number

    TF115909G

    Bought from

    New Home Construction

    Bought

    Jan 1, 2016, about then

    Where

    Zionsville, Indiana: Home/Apartment/Condominium

    Who was involved

    Female

    The reporter’s relation to them

    My Spouse

    As this report names them

    Brand GE, made or sold by GE Appliances, a Haier company

    How badly, in CPSC’s words

    Incident, No Injury

49. No one hurt

    Made Jan 4, 2017 · , sent to the company Jan 18, 2017 · , published by CPSC Feb 2, 2017

    The product, in the report: GE Front Load Washing Machine Model: WCVH6600H1MS Serial : VM201221T

    Burning smell then smoke coming out of GE Front Load Washing Machine.

    Model: WCVH6600H1MS

    Model

    WCVH6600H1MS

    Serial number

    VM201221T

    Bought from

    GE

    Bought

    Jan 2, 2009, about then

    Where

    Quuensbury, New York: Home/Apartment/Condominium

    Who was involved

    Age 54, Male

    The reporter’s relation to them

    Self

    As this report names them

    Brand GE, made or sold by GE Appliances, a Haier company

    How badly, in CPSC’s words

    Incident, No Injury

50. No one hurt

    Made Dec 28, 2016 · , sent to the company Jan 18, 2017 · , published by CPSC Feb 2, 2017

    The product, in the report: This is a General Electric (GE) Front Load Washing Machine, Model WCVH6260HWW, machine used for washing household clothes.

    Our GE front load washer model WCVH6260HWW on final spin was shaking like crazy and filled with smoke. I was able to shut down before it caught fire, these machines are fire hazards! We were doing a load of laundry, this unit is used very infrequently. This unit is 8 years old and has not ever been abused or used on a regular basis. Prompting report, After researching Online there are hundreds with this model and thousands with GE models all having the same type of issues. GE recalled some models but passed this one up for recall. After I took ours apart I found the cause but GE will not stand behind it.

    Model

    WCVH6260HWW

    Serial number

    AM204585T

    Bought from

    Home Depot, Missouri

    Bought

    Jan 1, 2008, about then

    Where

    Waterloo, Illinois: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand GE, made or sold by GE Appliances, a Haier company

    How badly, in CPSC’s words

    Incident, No Injury

51. No one hurt

    Made Dec 26, 2016 · , sent to the company Jan 4, 2017 · , published by CPSC Jan 19, 2017

    The product, in the report: Top load washing machine

    Washing machine vibrates and moves around on the floor which can cause water supply and or discharge hoses to break and cause a flood. Young children and pets can also be injured by the heavy washing machine striking then during its movement.

    Model

    GTW485ASJWS

    Bought from

    Lowes

    Bought

    Sep 5, 2016

    Where

    Unspecified: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand GE, made or sold by GE Appliances, a Haier company

    How badly, in CPSC’s words

    Incident, No Injury

52. No one hurt

    Made Nov 8, 2016 · , sent to the company Nov 17, 2016 · , published by CPSC Dec 2, 2016

    The product, in the report: washing machine. top loading

    GE top loading washing machine less than one year old, was operating normally and at some point in the cycle, literally exploded in our laundry room, causing extensive damage to my walls and the machine itself. Made no abnormal noises before the incident. Water and drywall everywhere, along with numerous parts from the machine. Fortunately no one was in the room when it happened because someone would have probably been injured.

    Model

    gtw490acj1ww

    Serial number

    ag162788g

    Where

    Roseville, Unspecified: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand ge, made or sold by GE Appliances, a Haier company

    How badly, in CPSC’s words

    Incident, No Injury

53. Hurt, care not known

    Made Oct 11, 2016 · , sent to the company Oct 21, 2016 · , published by CPSC Nov 4, 2016

    The product, in the report: GE Front Loading washing machine. White Adora. Model number listed below.

    GE Front Loading Washing Machine has a terrible mold/mildew smell. I’ve tried special cleaners, bleach, leaving the door open, and drying the rubber seal around the door area. I’m allergic to mold and this is causing severe headaches for me. This has been going on for years.

    Model

    WHDVH626FWW

    Serial number

    SL200130T

    Bought from

    Home Depot

    Bought

    Nov 30, 2005, about then

    Where

    Austin, Texas: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand GE, made or sold by GE Appliances, a Haier company

    How badly, in CPSC’s words

    Injury, Level of care not known

54. No one hurt

    Made Sep 30, 2016 · , sent to the company Oct 11, 2016 · , published by CPSC Oct 25, 2016

    The product, in the report: Model: GHWN8355D0MC, Serial No:LA107747G GE Adora Washing Machine (gray) I have pictures but this site is not allowing me to upload the files.

    In early 2015 (January or February), my GE Adora washing machine, which was just over a year old at the time, started jumping around in the utility room while it was running, damaged the wall, and flooded the room. The drum was broken during the incident. After talking a lot with GE, they agreed to fix the machine at a reduced cost. GE refused to replace the machine, citing it was outside the one year warranty period. On September 9, 2016, the machine was running, and I heard a very loud explosion. When I got to the utility room, I saw the wall was damaged further, and the machine had come apart in the explosion. The lid was unattached from the base and crooked, and the drum was no longer attached to anything and was sitting sideways in the base. There was no water in the machine any longer, so it had either just finished draining or was spinning when the explosion occurred.

    Model

    GHWN8355D0MC

    Serial number

    LA107747G

    Bought from

    Home Depot, Louisiana

    Where

    Minden, Louisiana: Home/Apartment/Condominium

    Who was involved

    Age 36, Female

    The reporter’s relation to them

    Self

    As this report names them

    Brand GE, made or sold by GE Appliances, a Haier company

    How badly, in CPSC’s words

    Incident, No Injury

55. No one hurt

    Made Aug 18, 2016 · , sent to the company Aug 26, 2016 · , published by CPSC Sep 12, 2016

    The product, in the report: White front load GE washer

    I have a GE front load washer and it is full of mold! I have tried cleaning it and can not get rid of it all. I always leave the laundry room door open and the washer door open and it still has mold!

    Model

    GFWH2400L0WW

    Serial number

    ZV205005T

    Bought from

    Ivan smith, Louisiana

    Bought

    Mar 8, 2012, about then

    Where

    Fort Belvoir, Virginia: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand GE, made or sold by GE Appliances, a Haier company

    How badly, in CPSC’s words

    Incident, No Injury

56. No one hurt

    Made Jul 25, 2016 · , sent to the company Aug 4, 2016 · , published by CPSC Aug 18, 2016

    The product, in the report: Front loading washing machine

    My GE front loading washing machine has terrible mold. I have repeatedly cleaned with vinegar and baking soda and the mold continues. The mold has affected our clothes, bedding, towels. The mold is affecting my health and the health of my family.

    Model

    GFWS2600FWW

    Bought from

    Lowes

    Bought

    Jan 27, 2014

    Where

    Lake Tapps, Washington: Home/Apartment/Condominium

    Who was involved

    Age 57, Female

    The reporter’s relation to them

    Self

    As this report names them

    Brand GE, made or sold by GE Appliances, a Haier company

    How badly, in CPSC’s words

    Incident, No Injury

57. No one hurt

    Made May 27, 2016 · , sent to the company Jun 6, 2016 · , published by CPSC Jun 20, 2016

    The product, in the report: GE Front Load Washer

    Washing a load of clothes. I smelled smoke and found that the washer was emitting smoke (a noxious, plastic smoke).

    Model

    WBVH6240HWW

    Serial number

    AM204233T

    Where

    Waltham, Massachusetts: Home/Apartment/Condominium

    Who was involved

    Age 58, Male

    The reporter’s relation to them

    Self

    As this report names them

    Brand GE, made or sold by GE Appliances

    How badly, in CPSC’s words

    Incident, No Injury

58. No one hurt

    Made Mar 10, 2016 · , sent to the company Apr 12, 2016 · , published by CPSC Apr 26, 2016

    The product, in the report: front load washer

    The consumer states that her brother purchased the washer and he has passed away. The consumer began using the washer in November 2015.

    (3/9/16) The consumer set the washer to a normal wash cycle. The consumer was in the bathroom when she noticed a burn odor and when the consumer walked to the hallway she noticed smoke coming from the laundry room. The consumer states that the smoke alarm went off. The consumer pressed the “Off” button but the washer failed to turn off. The consumer states that the washer was shaking excessively and the door would not open. The consumer called for her husband and he unplugged the washer.

    (3/10/16) While the consumer was searching online she came across recall # 10-259 and called the firm’s recall hot line (888-345-4124). The consumer entered her model number and the automated system indicated that her model number was not included in the recall. The consumer plans to contact the firm’s customer service.

    The consumer believes her washer is not safe and should be recalled. The consumer has not noticed any burn damages in the washer.

    Model

    WCVH6260HWW

    UPC

    Unknown

    Serial number

    GM201652T

    Where

    Boise, Idaho: Home/Apartment/Condominium

    Who was involved

    Female

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand GE, made or sold by GE Appliances

    How badly, in CPSC’s words

    Incident, No Injury

59. First aid

    Made Oct 14, 2015 · , sent to the company Oct 22, 2015 · , published by CPSC Nov 5, 2015

    The product, in the report: G E Washing machine model number GTWN2800D

    G.E. washing machine model number GTWN2800D all 4 plastic fins on bottom of agitator have broken off, in less than 1 years use,. resulting in sharp jagged edges that shred clothes,. and cause injuries to hands trying to remove clothes!!! according to hundreds of reviews,. this is a COMMON problem!!!!

    Model

    G E GTWN2800D

    Bought from

    sears outlet

    Bought

    Oct 14, 2014, about then

    Where

    Greenbrier, Tennessee: Home/Apartment/Condominium

    Who was involved

    Age 54, Male

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand G E, made or sold by GE Appliances & Lighting

    How badly, in CPSC’s words

    Injury, First Aid Received by Non-Medical Professional

60. No one hurt

    Made Oct 3, 2015 · , sent to the company Oct 13, 2015 · , published by CPSC Oct 27, 2015

    The product, in the report: FRONT END LOADER WASHER

    GE FRONT LOADER WASHER BASKET SEPERATED BEGAN BANGING FRONT OF DOOR AND WHITE SMOKE WAS COMING OUT OF THE WASHER SMELLING OF ELECTRICAL BURNING SETTING OFF MY FIRE ALARM IN MY HOME. I IMMEDIATELY TURNED IT OFF BUT AS A NURSE AN EX-CORONER AND SERVING ON A CHILD FATALITY COMMITTEE I AM CONCERNED IF WE WERE ASLEEP OR NOT AT HOME MY HOME COULD HAVE CAUGHT ON FIRE. THE MODEL NUMBER IS WCVH6800J1MS

    Model

    WCVH6800J1MS

    Serial number

    SR200097T

    Bought from

    LOWES, Georgia

    Bought

    Jun 1, 2012, about then

    Where

    GAINESVILLE, Georgia: Home/Apartment/Condominium

    Who was involved

    Unknown

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand GE, made or sold by GE Appliances & Lighting

    How badly, in CPSC’s words

    Incident, No Injury

61. Hurt, no treatment

    Made Sep 14, 2015 · , sent to the company Sep 22, 2015 · , published by CPSC Oct 6, 2015

    The product, in the report: Washing machine

    The spider broke on the back of my front load GE washer tub.The washer was spiining at a high rate when it broke. I was unloading the dryer at the time and when it broke I jumped back and fell over the basket of clothes. GE model number WCVH6800JWW Serial number FS202335T

    When i go online to forums to discuss this. Every single person who has this front loader has had the spider break on the tub. GE should recall this product and repair it.

    Model

    WCVH6800JWW

    Serial number

    FS202335T

    Bought from

    Alabama Power

    Bought

    Sep 9, 2009

    Where

    Wetumpka, Alabama: Home/Apartment/Condominium

    Who was involved

    Age 55, Male

    The reporter’s relation to them

    Self

    As this report names them

    Brand GE, made or sold by GE Appliances & Lighting

    How badly, in CPSC’s words

    Injury, No First Aid or Medical Attention Received

62. Not said

    Made Aug 25, 2015 · , sent to the company Sep 2, 2015 · , published by CPSC Sep 17, 2015

    The product, in the report: GE front load washing machine

    I have a GE front load washing machine (model: WBVH6240HWW & Serial: MM200682T). I went to switch out my laundry and when I opened the door to my laundry area it was smoky and smelled of burnt rubber. When I the door of the Washing machine it began pouring out even more smoke into the air. My clothes all smelled like burnt rubber. Upon calling GE I just get a recorded msg that eventually hands up on me. I can no longer use my washing machine. I began looking on line to see if this was a common problem and it appears it is. Also, appears they had a similar model “Profile” line that replicated what mine is doing, However, my model is not listed as a recall for the sane problem.

    Model

    WBVH6240HWW

    Serial number

    MM200682T

    Bought from

    Lowes, Texas

    Where

    Arlington, Texas: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand GE, made or sold by GE Appliances & Lighting

    How badly, in CPSC’s words

    Unspecified

63. No one hurt

    Made Aug 30, 2014 · , sent to the company Sep 9, 2014 · , published by CPSC Sep 23, 2014

    The product, in the report: GE lo water wash top loading washing machine Model number GTWN5050MOWS Serial Number DV154890G.

    purchased a Top load lo water wash GE washing machine 4/12/2011 model number GTWN5050MOWS. Throughout owning this washer we have experienced mold smells coming from it even after attempting to run it on a cycle with bleach. The mold smell has become unbearable. The washer doesn’t turn off if its off kilter and will spin out of balance causing the washing machine to shake dangerously. The washing machine has no control for water level and has ruined clothing. My main concern is the issue with the out of balance not causing the washer to shut down automatically and the horrible strong odor of mold.

    Model

    GTWN5050MOWS

    Serial number

    DV154890G

    Bought from

    AAFES, Texas

    Bought

    Apr 12, 2011

    Where

    el paso, Texas: Home/Apartment/Condominium

    Who was involved

    Unknown

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand GE, made or sold by GE Appliances & Lighting

    How badly, in CPSC’s words

    Incident, No Injury

64. No one hurt

    Made Apr 28, 2014 · , sent to the company May 22, 2014 · , published by CPSC Jun 6, 2014

    The product, in the report: Front Loading Washer

    The consumer stated that basket separated on her front loading washer.

    The consumer stated that the washer started smoking. The consumer stated that the smoke was coming from inside of the unit. The consumer stated that it was like blue-gray smoke and smelled like rubber burning.

    The consumer stated that she unplugged the unit right away.

    The consumer stated that there was no property damage.

    The consumer will contact the manf regarding this incident.

    There are no recalls on this unit.

    Model

    WCVH6600HWW

    Serial number

    FM202144T

    Bought from

    Sears, New York

    Bought

    Jan 1, 2007, about then

    Where

    Wappingers Falls, New York: Home/Apartment/Condominium

    Who was involved

    Female

    The reporter’s relation to them

    Self

    As this report names them

    Brand GE, made or sold by GE Appliances & Lighting

    How badly, in CPSC’s words

    Incident, No Injury

65. No one hurt

    Made Dec 26, 2013 · , sent to the company Feb 6, 2014 · , published by CPSC Feb 24, 2014

    The product, in the report: Washing Machine

    The consumer says his wife was doing a load of laundry. Smoke started coming out of the drum during the last spin cycle. They unplugged it and called GE who told them they would send out a technician to determine if it is a safety issue. The consumer noticed his model is just one digit off from the recalled model. He noticed a report on our web site on his exact model number.

    Model

    WBDH6240FWW

    Bought from

    Lowe’s

    Bought

    Dec 15, 2006, about then

    Where

    New Albany, Indiana: Home/Apartment/Condominium

    Who was involved

    Female

    The reporter’s relation to them

    My Spouse

    As this report names them

    Brand GE, made or sold by GE Appliances & Lighting

    How badly, in CPSC’s words

    Incident, No Injury

66. No one hurt

    Made Oct 30, 2013 · , sent to the company Nov 25, 2013 · , published by CPSC Dec 10, 2013

    The product, in the report: Front loading washer

    Caller purchased front loading washer new from Lowe’s in 2006 and had only very minor problems with it until Saturday, October 26th, 2013.

    October 26th, 2013 she started a load of wash while she was getting ready to run a couple of errands, she checked as she was leaving and saw that the wash had approximately ten minutes left on it.

    She was gone from the house only around twenty to twenty five minutes when she received a phone call from the alarm company telling her that the fire and safety alarms were sounding and they had not been able to obtain an answer to their calls so they were sending both fire and police departments.

    The caller went immediately home then found that her washer had caught fire.

    Her 21 yr old son told her that he looked at it and saw smoke billowing out of the inside of the tub.

    There was no damage to the clothes with the exception of they smell like smoke. There are no injuries to be reported

    Caller contacted manufacturer who sent repair to caller’s home on October 29th, 2013.

    Caller states that the repair person was extremely rude, disrespectful and presented her with a bill of over $1,500.00 to repair the washer.

    Caller said she paid less than $900 for the washer.

    Model

    WBVH6240FWW

    Serial number

    GL202519T

    Bought from

    Lowe’s, Pennsylvania

    Bought

    Sep 10, 2006

    Where

    East Fallowfield, Pennsylvania: Home/Apartment/Condominium

    Who was involved

    Age 21, Male

    The reporter’s relation to them

    My Child

    As this report names them

    Brand GE, made or sold by GE Appliances & Lighting

    Reports CPSC links to it

    20131123-3576F-2147449660

    How badly, in CPSC’s words

    Incident, No Injury

67. Not said

    Made Jul 19, 2013 · , sent to the company Jul 29, 2013 · , published by CPSC Aug 12, 2013

    The product, in the report: GE Profile Top Load Washing Machine Model WPGT9350C0PL.

    Heard a big bang this morning and the GE Profile washing machine started burning. Washing machine was not even running when this happened. Just spoke to a friend and this happened to her GE Profile in May.

    Model

    WPGT9350C0PL

    Serial number

    MH400265M

    Where

    New Orleans, Louisiana: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand GE, made or sold by GE Appliances & Lighting

    How badly, in CPSC’s words

    Unspecified

68. No one hurt

    Made Jul 9, 2013 · , sent to the company Jul 17, 2013 · , published by CPSC Jul 31, 2013

    The product, in the report: Stackable Washer/Dryer combo

    My wife and I have recently purchased a new [REDACTED] home, and it came with a washer/dryer combo unit. After using the unit for a month the machine starting maiking a loud scratching noise and upon further inspection (running the dryer with the door open) I found that there were actually sparks coming from the unit. We called GE to schedule a service appointment, the apointment was for 2 weeks ago on a saturday. GE was a no call, no show. We then rescheduled for today. GE claims that we cancelled the appointment, which of course is false (why wouldnt we want a machine fixed which is a fire hazard?) GE refuses to stand behind their unsafe product. I have never expierenced a company with such a lack of commitment to quality or customer service.

    Model No: GTUN275EM1WW Serial No: GA008088C

    Model

    GTUN275EM1WW

    Serial number

    GA008088C

    Bought from

    DR HOTRON

    Bought

    May 8, 2013, about then

    Where

    Occoquan, Virginia: Home/Apartment/Condominium

    Who was involved

    Unknown

    The reporter’s relation to them

    Self

    As this report names them

    Brand GE, made or sold by GE Appliances & Lighting

    How badly, in CPSC’s words

    Incident, No Injury

69. No one hurt

    Made May 20, 2013 · , sent to the company May 28, 2013 · , published by CPSC Jun 11, 2013

    The product, in the report: GE Front Loading High Efficiency White Washer

    We have a GE front loading high efficiency washer, WBVH5100HWW, serial number AM207715T. While using this washer today, it filled with smoke and smoke was coming out of the front and back of the washer. Our clothes also came out smelling burnt.

    Model

    WBVH5100HWW

    Serial number

    AM207715T

    Bought from

    HH Gregg

    Bought

    Mar 21, 2007

    Where

    Medina, Ohio: Home/Apartment/Condominium

    Who was involved

    Age 43, Female

    The reporter’s relation to them

    Self

    As this report names them

    Brand GE, made or sold by GE Appliances & Lighting

    How badly, in CPSC’s words

    Incident, No Injury

70. No one hurt

    Made May 15, 2013 · , sent to the company May 23, 2013 · , published by CPSC Jun 7, 2013

    The product, in the report: Stacking, front load washer/dryer Model Numbers Washer: WBVH6240HWW ~Serial Numbers Washer: FM200622T

    My washing machine caught fire due to a garment getting trapped in the rubber part of the tub. When the machine continued to spin, the trapped garment was smoldering due to the friction. Luckily I was home at the time so I was able to stop the machine, but not after my kitchen filled with smoke.

    I’ve been in touch with GE and they are suggesting this was my fault and that somehow the rubber tub was already damaged (it subsequently has become damaged, which I suspect is due to the fire wearing down the rubber, not the other way around).

    Model

    WBVH6240HWW

    Serial number

    FM200622T

    Bought from

    Lowes

    Bought

    Nov 9, 2007, about then

    Where

    Seattle, Washington: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand GE, made or sold by GE Appliances & Lighting

    How badly, in CPSC’s words

    Incident, No Injury

71. Hurt, no treatment

    Made Apr 18, 2013 · , sent to the company Apr 25, 2013 · , published by CPSC May 9, 2013

    The product, in the report: ge front load washer

    Ge front load washing machine #wcvh6800j2ww gt206674tgoes into frenzy ant high spin levels jarring other appliances floors beyond belief. machine moves into pets feeding and water areas bouncing out of position. when opened after cycle smoke appears in the tub. something is burning. this is a hazard to my home and family, please help

    Model

    wcvh6800j2ww

    Serial number

    gt206674t

    Bought from

    lowes, Illinois

    Bought

    Aug 17, 2010, about then

    Where

    aurora, Illinois: Home/Apartment/Condominium

    Who was involved

    Age 46, Male

    The reporter’s relation to them

    Self

    As this report names them

    Brand ge, made or sold by GE Appliances & Lighting

    How badly, in CPSC’s words

    Injury, No First Aid or Medical Attention Received

72. No one hurt

    Made Apr 17, 2013 · , sent to the company Apr 25, 2013 · , published by CPSC May 9, 2013

    The product, in the report: GE Profile Washer model WPRE6100G1wt

    We have a Ge Profile Washer model WPRE6100G1wt. The wiring harness has failed such that wires have slipped out of it and have short circuited. The short circuit blew our circuit breaker but it could have resulted in electrocution or started a fire.

    Model

    WPRE6100G1wt

    Bought from

    Lee and Jacks

    Bought

    Nov 6, 2007, about then

    Where

    Cincinanti, Ohio: Home/Apartment/Condominium

    Who was involved

    Age 61, Male

    The reporter’s relation to them

    Self

    As this report names them

    Brand GE, made or sold by GE Appliances & Lighting

    How badly, in CPSC’s words

    Incident, No Injury

73. Not said

    Made Mar 19, 2013 · , sent to the company Apr 26, 2013 · , published by CPSC May 10, 2013

    The product, in the report: GE Washing Machine Model #GTWN5050MOWS S/N #VT161589G

    Text of consumer’s letter dated March 6, 2013 to CPSC:

    Subj: GE Washer - Model GTWN5050MOWS S/N VT161589G

    Subject Washer was purchased on 1/18/11 from Sears. Shortly after installing, I discovered a serious flaw with the spin cycle. This machine has no automatic shutdown for out-of-balance condition. I have never owned a Washer before that did not have an internal overload protector that stopped the spinning automatically in the event that an out-of-balance event occurs. This machine would literally destroy itself without prompt human intervention. On 1/4/12, I wrote GE about this problem but to date have not received any response.

    I recently learned that your agency has ordered a recall on both the [REDACTED] and [REDACTED] brands because both brands could shake excessively with an unbalanced load, which may cause the drum to come loose. This is exactly the same problem with subject machine.

    It is my hope, that by reporting this to your agency that this GE model washer might also be subject to a recall.

    Model

    GTWN5050MOWS

    Serial number

    VT161589G

    Bought

    Jan 18, 2011

    Where

    Louisville, Georgia: Unspecified

    Who was involved

    Age 77, Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand GE, made or sold by GE Appliances & Lighting

    How badly, in CPSC’s words

    Unspecified

74. Hurt, no treatment

    Made Jan 26, 2013 · , sent to the company Feb 8, 2013 · , published by CPSC Feb 25, 2013

    The product, in the report: GE Front Load Washer Model WHDVH660HWW

    washer filled with smoke, filled laundry room with smoke - fire alarms went off. husband ran to laundry room shut off washer, opened door, was burned by the heat. turns out the drum separated from the machine causing it to rub against the door boot (gasket) the friction was burning the rubber. repair person said if we had left the house with the washer running and it kept rubbing the boot it would have caught fire.

    Model

    WHDVH660HWW

    Bought from

    Home Depot

    Bought

    Aug 22, 2007, about then

    Where

    Tempe, Arizona: Home/Apartment/Condominium

    Who was involved

    Age 35, Male

    The reporter’s relation to them

    My Spouse

    As this report names them

    Brand GE, made or sold by GE Appliances & Lighting

    How badly, in CPSC’s words

    Injury, No First Aid or Medical Attention Received

75. No one hurt

    Made Nov 14, 2012 · , sent to the company Jan 18, 2013 · , published by CPSC Feb 4, 2013

    The product, in the report: GE Washer, Front Loading

    The consumer says that she smelled smoke and smoke coming out of laundry room. She stopped it, and opened it up. More smoke came out of it. This product is one digit different from the recall.

    The consumer says some of the rubber inside the unit had melted. There were also some rust spots. The model is one digit off from the recalled model in release # Release #10-259.

    She has not yet contacted the manufacturer.

    Model

    WBVH6240HWW

    Bought from

    Sam’s Club

    Bought

    Nov 15, 2009

    Where

    Olive Branch, Mississippi: Home/Apartment/Condominium

    Who was involved

    Age 51, Female

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand GE, made or sold by GE Appliances & Lighting

    How badly, in CPSC’s words

    Incident, No Injury

76. No one hurt

    Made Nov 11, 2012 · , sent to the company Nov 30, 2012 · , published by CPSC Dec 14, 2012

    The product, in the report: GE Energy Star 3.8 IEC Cu Ft King-Size Capacity Frontload Washer with Stainless Steel Basket, color Granite Gray

    During a routine washing of clothes in a GE front loading washing machine, we smelled a burning like an electrical type fire, we checked around the house, saw smoke coming from the laundry room. Smoke was pouring out of the washing machine. We hit the stop button, pulled the power plug, started clearing the smoke. Did not see any obvious flames visible, but maybe inside the machine someplace.

    Model

    WCVH6600HGG

    Serial number

    GM200708T

    Bought from

    K Hovnanian

    Bought

    Aug 20, 2007

    Where

    Manalapan, New Jersey: Home/Apartment/Condominium

    Who was involved

    Age 61, Male

    The reporter’s relation to them

    Self

    As this report names them

    Brand GE, made or sold by GE Appliances & Lighting

    How badly, in CPSC’s words

    Incident, No Injury

77. No one hurt

    Made Oct 29, 2012 · , sent to the company Nov 7, 2012 · , published by CPSC Nov 23, 2012

    The product, in the report: G.E front lad washer, white

    Ge front load washer model#wcvh6800j1ww leaked water from the front onto the floor and internally onto the wires underneath. Apparently, water had been seeping inside near the wires but not on the floor for an extended period of time. We discovered the water when the front panel was removed th check where leak originated. Washer has always vibrated so much that it actually moves on floor and I have to move it back in place. While spinning drum makes terrible noise. This washer was purchased on 8/5/09.

    Model

    wcvh6800j1ww

    UPC

    WDB10000000050ww

    Serial number

    LS210078t

    Bought from

    Home Depot

    Bought

    Aug 5, 2009

    Where

    Orlando, Florida: Home/Apartment/Condominium

    Who was involved

    Unknown

    The reporter’s relation to them

    Self

    As this report names them

    Brand G.E., made or sold by GE Appliances & Lighting

    How badly, in CPSC’s words

    Incident, No Injury

78. No one hurt

    Made Oct 24, 2012 · , sent to the company Nov 7, 2012 · , published by CPSC Nov 23, 2012

    The product, in the report: GE Front Loader Washer Model #WSXH208A1WW Serial #SD403203W White, “Space Saver” (front loader on bottom, dryer on top)

    No injuries (luckily) have been sustained, but the recent recall of GE Front Loader Washers should be extended to include other models. I have Model #WSXH208A1WW and the basket has separated from the machine just like the machines listed in the recall. I haven’t used the machine because it sounds like a 747 taking off during the spin cycle. A recent service call provided the details on the basket becoming detached and the cost to repair is astronomical. I’m glad it hasn’t caused injuries, but annoyed that the recall isn’t including my model # listed above. I wonder if there have been other incidences for that model like me?

    NEWS from CPSC U.S. Consumer Product Safety Commission FOR IMMEDIATE RELEASE October 3, 2012 Release #13-003 Units: About 62,000 Importer: GE Appliances, of Louisville, Ky.

    Hazard: The washer’s basket can separate during use and break the washer’s top panel, posing an injury hazard to consumers.

    Incidents/Injuries: GE has received 19 reports of washer baskets separating, including 10 reports of top panel breakage. No injuries have been reported.

    Model

    WSXH208A1WW

    Serial number

    SD403203W

    Bought from

    Lowes

    Bought

    Jan 1, 2006, about then

    Where

    Somer, New Jersey: Home/Apartment/Condominium

    Who was involved

    Female

    The reporter’s relation to them

    Self

    As this report names them

    Brand GE, made or sold by GE Appliances & Lighting

    How badly, in CPSC’s words

    Incident, No Injury

79. No one hurt

    Made Oct 5, 2012 · , sent to the company Oct 16, 2012 · , published by CPSC Oct 30, 2012

    The product, in the report: It is an electric combination washer and dryer

    3 - 4 months ago I purchased a GE combination electric washer dryer (model GTUP270EM1WW) from Lowes. Unit operated fine for the first three months before the problems started. The unit started vibrating and shaking violently. It shook so hard that it actually dislodged the exhaust ducts from the machine. I took out the level and made sure everything level. That was OK so I contacted GE and they sent out a repairman. I won’t get into how clueless this guy was as that’s a different issue. He said the drum was defective and ordered a replacement. If the drum was bad it should have been a problem from day one. Crew came and installed it a week later ran a test with nothing in it and said it was fixed. Not the case. Now the machine shakes twice as hard and moves on the floor. Once again checked and made sure it was level.

    During these service calls I discovered a couple of other issues. The first one is that the unit that the softener goes in constantly dislodges itself on a regular basis and rattles around the inside. GE rep said that’s because the softener is too heavy. No the problem is that it doesn’t lock into place properly.

    The biggest concern is yet to follow. It seems that when the washer hits the spin cycle small items such as socks and underwear get tossed out of the drum and fall into the bottom of the unit where the still wet items lay across the electrical components. I can tell they weren’t accidentally dropped in there because the items were clean.

    So as I see it there are two major issues.

    There something wrong with the component during the spin cycle. This causes the exhaust duct work to become dislodged. This would be an even more extreme problem if you had a gas version of the product as lint is so easily combustible.

    The second issue is that you have wet clothing being dispersed into the inside bottom of the unit and laying across the electrical contacts which I’m sure you know could be a real problem.

    Model

    GTUP270EM1WW

    Serial number

    GZ006744C

    Bought from

    Lowes

    Bought

    May 11, 2012

    Where

    Mahwah, New Jersey: Home/Apartment/Condominium

    Who was involved

    Age 54, Male

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand GE, made or sold by GE Appliances & Lighting

    How badly, in CPSC’s words

    Incident, No Injury

80. No one hurt

    Made Oct 4, 2012 · , sent to the company Oct 15, 2012 · , published by CPSC Oct 29, 2012

    The product, in the report: Front loading washing machine from GE

    Similar to the failures which resulted in recall of GE washing machines issued Oct 3rd, earlier models have similar problems. Perhaps the designs are similar.

    http://www.geappliances.com/products/recall/washer_2012/

    I have experienced several drum failures on model WHDVH626FWW

    In my case most repairs were completed under a service agreement. But the most recent one was not and costs several hundred dollars.

    There are counter weights bolted to the drum. The last failure, one of the counter weights broke loose, broke the mount on the drum and it knocked the motor off it’s mount.

    Model

    WHDVH626FWW

    Serial number

    SL203433

    Bought from

    Home Depot, Massachusetts

    Bought

    Nov 14, 2006

    Where

    Holbrook, Massachusetts: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand GE, made or sold by GE Appliances & Lighting

    How badly, in CPSC’s words

    Incident, No Injury

81. No one hurt

    Made Oct 4, 2012 · , sent to the company Oct 15, 2012 · , published by CPSC Oct 29, 2012

    The product, in the report: GE Front loader Washing Machine Model #wcvh640050ww

    I found out today that there has been a recall on GE Profile Washers (Models WPDH8800, WPDH8900, WPDH8910) due to safety concerns regarding the steel basket. I had a front loading GE washer Model wcvh640050) for only 3 years with 4 service calls. The last service call I had my whole laudnry room filled with smoke and when the GE service man came out I was told the stainless steel basket was bad and to repair this it would cost $1000.00. This is so not acceptable for a 3 year old appliance. I wound up purchasing a new appliance but after seeing the news reports on the GE Profile I was wondering if the washer could have had the same problem and GE could have fixed it instead of me getting a new appliance.

    Although there was no victim injury due to the shaking nature of the washer (which has happened on more than one occassion) I have damaged dry wall in the laundry room that needs repaired.

    Model

    GE #wcvh640050ww

    Bought from

    ABC Warehouse, Michigan

    Where

    Pinckney, Michigan: Home/Apartment/Condominium

    Who was involved

    Unknown

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand GE, made or sold by GE Appliances & Lighting

    How badly, in CPSC’s words

    Incident, No Injury

82. No one hurt

    Made Sep 20, 2012 · , sent to the company Jan 17, 2013 · , published by CPSC Feb 1, 2013

    The product, in the report: Top loading Clothes washer

    (08/31/2012) The consumer stated that she put a load of clothes in the washer. The consumer stated that it took a such long time to complete cycle that she went to see what was wrong. She found that the wash cycle was stuck on fill. This cause the washer to over flow onto the floor. The consumer stated that the washer is on the first floor. Her carpet was soaked and had to be replaced. The water had seeped through the sub flooring into the basement causing water damage to the ceiling.

    The consumer stated that she turned the machine off.

    The consumer stated that she called ServPro to clean up the water.

    (09/01/2012) The consumer stated that she called GE and they told her that they would send out a technician. The technician came out on the next day. He pulled the washer out to check. He advised the consumer that it was caused by a defective pressure switch hose and chamber inside of the washer which he replaced.

    The consumer stated that the technician ran the washer for a short time to see if it was working properly. She also stated that she have not used the washer since the incident.

    UPDATE: we had electric cords as well as a power strip on the floor. If the water depth had reach much higher it could have posed a serious risk of injury

    Model

    3000mws

    Serial number

    dv174152G

    Bought from

    Lowes, Ohio

    Bought

    Apr 27, 2011, about then

    Where

    Sunbury, Ohio: Unspecified

    Who was involved

    Female

    The reporter’s relation to them

    Self

    As this report names them

    Brand GE, made or sold by GE Appliances & Lighting

    How badly, in CPSC’s words

    Incident, No Injury

83. No one hurt

    Made Sep 6, 2012 · , sent to the company Sep 14, 2012 · , published by CPSC Sep 28, 2012

    The product, in the report: GE Front loading washer WBVH6240FWW

    My front loading GE washer wbvh6240fww started making a lot of noise and smoke started coming out. This is a fire hazard that should be recalled.

    I tried calling GE Answer center and they told me I had to pay 79.95 to have a certified technician come and diagnose their faulty product.

    Not only they put in danger my life, they want me to pay to have the appliance checked.

    I want them to be aware that their products are defective before there are any injuries.

    Model

    WBVH6240FWW

    Serial number

    HL208224T

    Bought from

    Sears

    Where

    Pembroke Pines, Florida: Home/Apartment/Condominium

    Who was involved

    Unknown

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand GE, made or sold by GE Appliances & Lighting

    How badly, in CPSC’s words

    Incident, No Injury

84. Hurt, care not known

    Made Aug 27, 2012 · , sent to the company Sep 6, 2012 · , published by CPSC Sep 20, 2012

    The product, in the report: 4.0 IEC Cu. Ft. King-capacity Front Load Washer

    I own at GE front load washer, Model Number WBVH 5300 K0WW. I have had problems with mold 6 months after it was installed. I had a GE service specialist come out and all the recommended was a “[REDACTED]” front load cleaner. I was given instruction to wipe the interior of my machine with a bleach soaked towel after every use, leave the door open all the time when not it use, and to run a clean cycle once a week. None of this has helped, it very incontinent and time consuming. More importantly the mold is getting worse. The GE customer service refuses to help. This is becoming a health issue as we have notice more “cold” and “allergy” like symptoms is our children over the past 6 months. Our clothes and towels have a noticeable odor.

    Model

    WBVH 5300 K0WW

    Serial number

    TS200 637T

    Bought from

    The Home Depot, Colorado

    Bought

    Dec 17, 2009

    Where

    Erie, Unspecified: Home/Apartment/Condominium

    Who was involved

    Unknown

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand GE, made or sold by GE Appliances & Lighting

    How badly, in CPSC’s words

    Injury, Level of care not known

85. First aid

    Made Jul 13, 2012 · , sent to the company Aug 1, 2012 · , published by CPSC Aug 15, 2012

    The product, in the report: Washes Clothes and linen- Front load washer

    I have had ge front load washer for about three years and from the third month have been battling mold. I have tried to eliminate with over the counter washer cleaning products, bleach, and vinegar. All these methods were suggested by GE, however none have been able to prevent or eliminate the mold. I have a family with three children, my husband and myself and we have been suffering from allergic reactions because of this mold. Our linen and clothes smell strongly of mold and is never clean. My youngest daughter and I suffer the most from constant rhinitis, a cough that never goes away and occasionally skin irritation. I have been doing my laundry at my mothers house and she has much less maintenance of her top load washer than I with my front load. It’s more than just a health issues our whole lives are affected.

    Model

    wpdh88dj1ww

    Serial number

    vr200029t

    Bought from

    Home Depot, Georgia

    Where

    Conyers, Georgia: Home/Apartment/Condominium

    Who was involved

    Age 38, Female

    The reporter’s relation to them

    Self

    As this report names them

    Brand GE, made or sold by GE Appliances & Lighting

    How badly, in CPSC’s words

    Injury, First Aid Received by Non-Medical Professional

86. No one hurt

    Made Jun 27, 2012 · , sent to the company Jul 5, 2012 · , published by CPSC Jul 19, 2012

    The product, in the report: GE front loading washing machine

    GE Front load washing machine Model WBVH6240 is smoking when in the final spin cycle. A repairmen indicated the innertube came unhinged and is rubbing against the cyclinder. This is a fire hazard. I have done research and have found several consumers that have the same issue.

    Model

    WBVH6240FWW

    Serial number

    SL200323T

    Bought from

    Lowes, South Carolina

    Bought

    Mar 30, 2007

    Where

    Mullins, South Carolina: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand GE, made or sold by GE Appliances & Lighting

    How badly, in CPSC’s words

    Incident, No Injury

87. No one hurt

    Made Apr 30, 2012 · , sent to the company May 22, 2012 · , published by CPSC Jun 6, 2012

    The product, in the report: Washer

    The consumer says that she smelled something burning. Went downstairs and saw the laundry room was filled with smoke. They unplugged the washing machine. She says that the washer was on for about 30 minutes prior to the incident occurring. She says the unit was repaired in November 26th, 2006 for replacement of the control board. The consumer tried to contact the manufacturer but has not been able to reach a live person.

    Model

    WHDVH626WW

    Serial number

    ZH201278T

    Bought from

    Home Depot

    Bought

    Feb 10, 2006

    Where

    Stroudsburg, Pennsylvania: Home/Apartment/Condominium

    Who was involved

    Female

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand GE, made or sold by GE Appliances & Lighting

    How badly, in CPSC’s words

    Incident, No Injury

88. No one hurt

    Made Jun 27, 2011 · , published by CPSC Aug 1, 2011

    The product, in the report: Front load washer

    The consumer says she was washing clothes. She went into the laundry room when she noticed the entire room was smokey. The consumer says that she opened the washing machine’s door and the unit was all smoked up and that it took 30 minutes for the smoke to go away. The consumer said the unit was on for approximately 30 minutes. She says the inside and outside of the washer still looked good. The consumer says that the unit was running even while it was smoking. The consumer unplugged the unit. The consumer contacted the manufacturer who offered to send a technician.

    Model

    WCVH6600HWW

    Serial number

    GM201601T

    Bought from

    Brandsmart

    Bought

    Jan 15, 2008, about then

    Where

    Miami, Florida: Home/Apartment/Condominium

    Who was involved

    Female

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand GE, made or sold by GE Appliances & Lighting

    How badly, in CPSC’s words

    Incident, No Injury

89. No one hurt

    Made Jun 13, 2011 · , published by CPSC Jul 5, 2011

    The product, in the report: GE Front load washing machine

    GE Front Load Washng machine started on fire while in use. Smoke came from the rear of unit vent and inside the tub.

    Model

    WHDVH660HWW

    Serial number

    HM200099T

    Bought from

    HOme Depot

    Bought

    Dec 1, 2007

    Where

    Fort Worth, Texas: Home/Apartment/Condominium

    Who was involved

    Age 51, Female

    The reporter’s relation to them

    My Spouse

    As this report names them

    Brand GE, made or sold by GE Appliances & Lighting

    How badly, in CPSC’s words

    Incident, No Injury

90. First aid

    Made May 14, 2011 · , published by CPSC Jun 7, 2011

    The product, in the report: Front Load washer

    The washer was making a loud humming noise and not pumping out the water. I checked the appliance manual and the troubleshooting guide indicated that the drain hose may need repositioned. When I leaned over the washer to move the drain hose I got a terrible shock!!!! The front door or something under the washer was leaking and I was standing on a damp carpet. I am feeling very shaky and visibly trembling from the shock which happened 15 minutes ago. My hands and feet are still tingling!!!!

    Model

    WBVH5100HWW

    Serial number

    ZL202106T

    Bought from

    Lowes, Pennsylvania

    Bought

    May 16, 2009, about then

    Where

    Luthersburg, Pennsylvania: Home/Apartment/Condominium

    Who was involved

    Age 50, Female

    The reporter’s relation to them

    Self

    As this report names them

    Brand GE, made or sold by GE Appliances & Lighting

    How badly, in CPSC’s words

    Injury, First Aid Received by Non-Medical Professional

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Sources