Marantec Drive Technology automatic garage doors or door openers
1 report to CPSC, the latest made Sep 16, 2020. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 1report to CPSC
- Sep 16, 2020the latest report was made
- Sep 16, 2020the earliest
- 0with the company’s comments
- Brand
- Marantec Drive Technology
- Maker
- Marantec America CorporationMakers, importers or sellers, as the reports name them
- Product
- Automatic garage doors or door openersCPSC’s product type: Automatic Garage Doors or Door Openers (code 138), in Home Maintenance and Structures: Doors & Windows
By month
The numbers, as a table
| Month | Reports |
|---|---|
| September 2020 | 1 |
How badly anyone was hurt
- No one hurt 1 CPSC: Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
No one hurt Made Sep 16, 2020, sent to the company Apr 8, 2021, published by CPSC Apr 22, 2021
The product, in the report: Marantec Drive Technology Marantec model M4500e electric garage door opener for residential use. UPC 09717200036380 The portion that failed is the red, braided synthetic pull cord attached to the emergency release mechanism that allows the “trolley” to disengage from the belt drive. The release allows the door to be raised manually in the event of a power outage or motor drive failure.
I attempted to test the emergency release pull cord for the garage door opener at my elderly father’s home. The opener unit, and the original factory installed release cord are about 7 years old and in otherwise excellent condition. The pull cord immediately broke about 2 inches above the “T” handle. I grabbed the remaining cord and tried again. The cord broke a second time, and the remaining cord is about 7 feet off the floor, the same height as the garage door,.
This is a health and safety risk! We live in So. California, where wildfires and rolling blackouts can be a regular thing. This pull cord is bright red, and seems made of a synthetic fiber. While is is subject to ambient temperatures that frequently exceed 100 degrees F in the closed garage in the summer, it is never in direct sunlight and never is subject to moisture. I may in fact be the first person to ever try pulling the cord since it’s original installation in about 2013.
My father worked in aerospace, where nylon parachute cord was in regular use. I am an avid camper and backpacker. We both know that quality materials would not degrade as this cord has. Yet had I not tested it, my father, or others like him, could have become entrapped in their own homes without means to evacuate in an emergency because of this kind of defect.
The garage door opener is a Marantec 4500e.
- Model
- Marantec M4500e
- UPC
- 09717200036380
- Serial number
- 97172
- Bought from
- Anytime Garage Doors Service
- Bought
- Sep 15, 2013
- Where
- San Diego, California: Home/
Apartment/ Condominium - Who was involved
- Male
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Marantec Drive Technology, made or sold by Marantec America Corporation
- How badly, in CPSC’s words
- Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
-
U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.