ismartgate automatic garage doors or door openers
1 report to CPSC, the latest made Jul 14, 2021. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 1report to CPSC
- Jul 14, 2021the latest report was made
- Jul 14, 2021the earliest
- 0with the company’s comments
- Brand
- ismartgate
- Maker
- Remsol Europe S.L.Makers, importers or sellers, as the reports name them
- Product
- Automatic garage doors or door openersCPSC’s product type: Automatic Garage Doors or Door Openers (code 138), in Home Maintenance and Structures: Doors & Windows
By month
The numbers, as a table
| Month | Reports |
|---|---|
| July 2021 | 1 |
How badly anyone was hurt
- Hurt, no treatment 1 CPSC: Injury, No First Aid or Medical Attention Received
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
Hurt, no treatment Made Jul 14, 2021, sent to the company Jul 16, 2021, published by CPSC Jul 30, 2021
The product, in the report: ismartgate pro smart garage door opener Model ISG-02WNA102
I recently purchased an ismartgate pro and two additional sensors for my garage door. When installing the batteries in the sensors, I noticed they immediately started to get warm. Upon closer inspection I realized what was happening but it too me too long and when I tried to get the batteries out they were so hot I got a really bad burn from them.
The batteries are installed into the wireless sensor via two sets of clips. These clips are one complete metal part to their positive or negative terminal counterparts. When installing the battery, it is very likely that the metal will score the battery enough so that the positive and negative ends of the battery short itself out. This will very, very quickly result in the battery getting critically hot-- hot enough to burn you or start a fire. If you catch this, you have mere seconds to get the batteries out of the device before things get out of hand. This is an absolutely terrible and unsafe design. The leads should be completely isolated from the battery clips. This is sheer engineering laziness and cost-savings measures and someone is going to get hurt or killed because of this.
I emailed the support people at ismartgate and my email was ignored for a week. Clearly they do not care about this.
- Model
- ISG-02WNA102
- Bought from
- Amazon
- Bought
- Jul 9, 2021
- Where
- Plymouth, Massachusetts: Home/
Apartment/ Condominium - Who was involved
- Age 50, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand ismartgate, made or sold by Remsol Europe S.L.
- How badly, in CPSC’s words
- Injury, No First Aid or Medical Attention Received
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
-
U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.