Craftsman automatic garage doors or door openers
5 reports to CPSC, the latest made Aug 25, 2025. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 5reports to CPSC
- Aug 25, 2025the latest report was made
- May 20, 2013the earliest
- 5with the company’s comments
- Brand
- Craftsman
- Makers
- Sears Holdings Management Corporation and ChamberlainMakers, importers or sellers, as the reports name them
- Product
- Automatic garage doors or door openersCPSC’s product type: Automatic Garage Doors or Door Openers (code 138), in Home Maintenance and Structures: Doors & Windows
By month
The numbers, as a table
| Month | Reports |
|---|---|
| August 2025 | 1 |
| April 2023 | 1 |
| February 2017 | 1 |
| September 2014 | 1 |
| May 2013 | 1 |
How badly anyone was hurt
- No one hurt 5 CPSC: Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
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No one hurt Made Aug 25, 2025, sent to the company Aug 28, 2025, published by CPSC Sep 12, 2025
The product, in the report: Craftsman garage door opener Red 3/4 belt
On 8/16/25, while sitting stationary my Craftsman garage door opener unit suddenly emitted smoke and caught fire. The fire was significant and would have spread to my home if I had not been present to extinguish it immediately. This product poses a serious fire hazard to any consumer using it.
Model: CMXEOCG771 Serial: 302915200283 Purchase Date: 4/2020
I have contacted the manufacturer multiple times, but they have not provided resolution.
- Model
- CMXEOCG771
- UPC
- Na
- Serial number
- 302915200283
- Bought from
- Lowe’s, Oklahoma
- Bought
- Apr 1, 2020, about then
- Where
- Durant, Oklahoma: Home/
Apartment/ Condominium - Who was involved
- Age 38, Male
- The reporter’s relation to them
- My Spouse
- As this report names them
- Brand Craftsman, made or sold by Chamberlain
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Apr 4, 2023, sent to the company Apr 10, 2023, published by CPSC May 1, 2023
The product, in the report: Garage door opener
Our Craftsman/Chamberlain garage door logic board, travel module, and sensors failed and drove the door into ground and continued driving until the spring and other attached parts flew free from the wall. The driver continued to drive until the electricity to the unit was turned off. Luckily no one was in the garage or they could have been crushed by the door and/or struck by debris.
- Model
- CMXEOCG471
- Serial number
- 254913200594
- Where
- Dallas, Texas: Home/
Apartment/ Condominium - Who was involved
- Age 40, Unknown
- The reporter’s relation to them
- My Spouse
- As this report names them
- Brand Craftsman, made or sold by Chamberlain
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Feb 13, 2017, sent to the company Mar 3, 2017, published by CPSC Mar 17, 2017
The product, in the report: Craftsman Garage Door Opener
We purchased a new Garage Door Opener from Sears Model 139.54931 built by Chamberlain. We followed all instructions in the manual. On page 32 Adjustment Step 2 Test the Safety Reversal System they tell you to place a wood 2x4 flat under the door, activate the door in the downward direction when it touches the wood the door should reverse. The door did not reverse we checked all settings and installation many times. We found if you jam the door down using the adjustments then you can preform the test successfully. The problem is the force necessary to do this causes the travel rail to bow and keeps a load on the system at all times when the door is down. We called Sears twice the next call connected us to Chamberlain technical. We went through all settings several times the service tech said to place the 2x4 on the 2 inch side which means it was sticking up approximately 4 inches. The door now reversed. The tech said it is now fixed. We asked what would happen if our 2 year old grandson stuck his arm under the door (it would not reverse) his arm is about 2 inches in diameter. We then tried using a paper towel roll under the door it reversed after crushing the roll. We then got our bathroom scale and brought the door down on it (not very scientific) the results of several times lowering the door produced a minimum 160 pounds and a maximum of 250 pounds of force. The tech tried to tell us this was caused by the weight of the door we asked why the travel rail bowed if the weight of the door caused the issue. This door opener is a disaster waiting to happen and needs to be looked into. There are no force adjustments such as can be found on older openers. According to the manual the force is set by the internal electronic circuits.
- Model
- 139.54931
- Serial number
- 1000 004 881
- Bought from
- Sears
- Bought
- Feb 5, 2017
- Where
- Mount Dora, Florida: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Craftsman, made or sold by Sears Holdings Management Corporation
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Sep 22, 2014, sent to the company Sep 30, 2014, published by CPSC Oct 15, 2014
The product, in the report: Belt driven residential 3/4HP DC motor garage door opener
Two weeks before the incident date, the spring of my garage door broke. I had the spring replaced within 2 hours after I noticed. Shortly after that, I noticed that my garage door opener was making some unusual purring when opening, but I did not make much of it. A few days later, the lights on the unit started to fail to light up. They eventually did after a few seconds. This happened a couple of times. A week before the incident, the backup battery of the garage door opener went bad. I got a replacement battery, and the day I replaced it, before I installed the battery, I noticed that the lights of the opener where flashing slightly. A small burning smell was in the garage, but since I had just come back from a commute, I did not make much of it. I installed the battery and the unit reported the new battery and indicated it was charging. Later in the evening, as I was going out in the garage and the lights turned on, I started to see smoke and afterwards, a flame of up to 5 inches tall came from the side of the unit. I managed to unplug the power and the fire ceased. I also unplugged the battery, since I saw some led lights in the unit still on. When I did that, the battery was not warm at all. I don’t think the unit should have caught fire like that.
- Model
- 139.53918d
- Serial number
- 195710200011
- Bought from
- Sears
- Bought
- Jun 1, 2007, about then
- Where
- Woodinville, Washington: Home/
Apartment/ Condominium - Who was involved
- Age 43, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand Craftsman, made or sold by Sears Holdings Management Corporation
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made May 20, 2013, sent to the company Jun 6, 2013, published by CPSC Jun 20, 2013
The product, in the report: Garage Door Opener
The caller stated that her son accidetally pulled the emergency release and the garage door came crashing down while the door was open. The door should not be able to close while it is open with the emergency release, which is to manually operate the door while it is closed. If her children were present this incident would have been fatal. Two other children were in the garage at that time and could have been killed if they had been right under door.
Caller stated that all the garage openers have the same flaw and this incident is not restricted to a particular brand.
The manufacturer was not contacted. The caller feels that the garage opener is a safety hazard and should be reported.
- Model
- [REDACTED] [REDACTED]
- Bought from
- installer, Wisconsin
- Bought
- Feb 4, 2012, about then
- Where
- Pleasant Prairie, Wisconsin: Home/
Apartment/ Condominium - Who was involved
- Age 12, Male
- The reporter’s relation to them
- My Child
- As this report names them
- Brand Craftsman, made or sold by Sears Holdings Management Corporation
- How badly, in CPSC’s words
- Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
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U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.