Hearth Record

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Navien water heaters, kind not given

1 report to CPSC, the latest made Feb 5, 2021. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

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At a glance

From SaferProducts.gov, released Oct 25, 2026.

  • 1report to CPSC
  • Feb 5, 2021the latest report was made
  • Feb 5, 2021the earliest
  • 1with the company’s comments
Brand
Navien
Maker
NAVIEN AMERICA, INCMakers, importers or sellers, as the reports name them
Product
Water heaters, kind not givenCPSC’s product type: Water Heaters, Not Specified (code 134), in Home Maintenance and Structures: Plumbing & Bath

By month

1 report from March 2020 to February 2021; the most in February 2021, 1.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
February 20211

How badly anyone was hurt

  • No one hurt 1 CPSC: Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

  1. No one hurt

    Made Feb 5, 2021, sent to the company Mar 4, 2021, published by CPSC Mar 18, 2021

    The product, in the report: Navien Tankless hot water heater. Model NPE 240-A

    We had a Navien tankless hot water heater, model number NPE 240-A, serial number 7414D1472181250. It was approximately six years old, and has now been replaced. On November 24, 2020 my wife was taking a shower, and called out to me that the water was getting cold. I immediately went into the utility room and saw that the water heater was running, apparently normally, but with an obvious (and red hot) burn mark on the cover. I immediately pulled the plug on the water heater and turned off the gas supply. The sight glass had blown out, burning the cover and a wire. Had I not reacted quickly, it appears that the cover would have been burned clear through, I have no idea how far flame would have projected into the utility room, or what the consequences may have been, but it is quite clear from viewing the inside of the cover that this was going to happen. With no water being heated, the water heater controls would likely continue to call for heat, and the flame shooting into the utility room would have continued. Yet the reaction from Navien is not at all one of concern, but rather dismissal. This could have resulted in a fire, and/or carbon monoxide poisoning. Had a plumber or service technician been working on this unit at the time, using the sight glass for its intended purpose, their face and eye would have been severely burned, rather than the steel cover. See the photo of the inside of the steel cover, and imagine if that had been someone’s face instead. With just a quick internet search, I was able to determine that this is not a new or unique problem, as someone else had posted a photo more than a year earlier.

    Model
    NPE 240-A
    Serial number
    7414D1472181250
    Where
    Nehalem, Oregon: Home/Apartment/Condominium
    Who was involved
    Age 68, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Navien, made or sold by NAVIEN AMERICA, INC
    How badly, in CPSC’s words
    Incident, No Injury

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Back to Water heaters, kind not given

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 8, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

Every fact names its source.

Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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