A. O. Smith water heaters, kind not given
6 reports to CPSC, the latest made Mar 11, 2023. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 6reports to CPSC
- Mar 11, 2023the latest report was made
- Feb 10, 2012the earliest
- 0with the company’s comments
- Brand
- A. O. Smith
- Maker
- A. O. Smith Water Products CompanyMakers, importers or sellers, as the reports name them
- Product
- Water heaters, kind not givenCPSC’s product type: Water Heaters, Not Specified (code 134), in Home Maintenance and Structures: Plumbing & Bath
Other ways the reports write the brand (3)
“AO Smith”, “A.O. Smith Water products” and “AO smith”
By month
The numbers, as a table
| Month | Reports |
|---|---|
| March 2023 | 1 |
| May 2021 | 1 |
| May 2019 | 1 |
| January 2019 | 1 |
| November 2018 | 1 |
| February 2012 | 1 |
How badly anyone was hurt
- Seen by a doctor or nurse 1 CPSC: Injury, Seen by Medical Professional
- No one hurt 4 CPSC: Incident, No Injury
- No incident, no one hurt 1 CPSC: No Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
No incident, no one hurt Made Mar 11, 2023, sent to the company Mar 15, 2023, published by CPSC Mar 30, 2023
The product, in the report: AO Smith 50 gallon hot water heater.
my Ao Smith hot water heater caught on fire. I called them previously because I noticed it would shut off and all they could tell me was it was out of warranty
- Model
- ECL 50 200
- Serial number
- 1409A020805
- Where
- Parkland, Florida: Home/
Apartment/ Condominium - Who was involved
- Age 50, Unspecified
- The reporter’s relation to them
- Self
- As this report names them
- Brand AO smith, made or sold by A. O. Smith Water Products Company
- How badly, in CPSC’s words
- No Incident, No Injury
-
Seen by a doctor or nurse Made May 4, 2021, sent to the company May 7, 2021, published by CPSC May 21, 2021
The product, in the report: AO Smith Water Heater Model G6-US7576NV 100 It is a brand new AO Smith 74 gallon hot water heater Serial # 2108123265940 which replaced the other brand new hot water heater, serial #2042121461034, which also produced the same white smoke containing carbon monoxide, as reported to me by the gas company. In between the 2 they sent a replacement burner which also did the same thing. The gas company employee looked at the burner that has been removed and believed there to be an issue with defective burners on this appliance. Since all 3 did the same thing, it is clearly a defective and dangerous product.
A new Ao Smith 74 gallon hot water heater was placed in my home 4/27/21, it began to produce white smoke and the smell was awful. They sent a replacement burner which was installed 4/30/21 and the same thing happened. Subsequently they replaced the entire hot water heater AGAIN 5/3/21 and the same thing occurred. On this occasion I began to feel ill and called the gas company to make sure there wasn’t a gas leak. The gas company red tagged the unit and now the plumber that was supposed to come out said he believes the call was cancelled bc of the red tag and my health concerns.
- Model
- G6-US7576NV 100
- Serial number
- 2108123265940
- Bought from
- Lowes
- Bought
- Apr 26, 2021, about then
- Where
- MANHATTAN BEACH, California: Home/
Apartment/ Condominium - Who was involved
- Age 47, Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand AO Smith, made or sold by A. O. Smith Water Products Company
- Reports CPSC links to it
- 20210507-3DD34-2147364274
- How badly, in CPSC’s words
- Injury, Seen by Medical Professional
-
No one hurt Made May 1, 2019, sent to the company May 8, 2019, published by CPSC May 22, 2019
The product, in the report: water heater from A. O. Smith
Our water heater initially shut itself off when we weren’t home. We relit the pilot light and after running for several minutes it began shooting flames from the bottom multiple times before it shut off. We tried two more times to relight it and once relit and running for several minutes, it shot flames out again each time. We then shut the unit off and the gas line for fear of a fire or explosion.
- Model
- GUR 50 400
- Serial number
- 1544J008425
- Where
- Unspecified: Home/
Apartment/ Condominium - Who was involved
- Unknown
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand A. O. Smith, made or sold by A. O. Smith Water Products Company
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Jan 24, 2019, sent to the company Feb 14, 2019, published by CPSC Mar 12, 2019
The product, in the report: AO Smith Water Heater White
I am an 85 year old veteran homeowner. I had an AO Smith water heater installed a few years ago. About a year ago, last April-2018 I think it was, I noticed something going on and there was fire actually firing out from water heater from underneath. An intense fast burning flame just shooting out into the open space. I worried about this but then the water heater just shut down and went kaput. I had a guy come out and he fixed it by installing some kind of new fire plate or something to do with the heating mechanism I don’t know exactly which. The just a few weeks ago it started acting up again, there was no intense flame shooting out this time, but the thing just went kaput. I called the same fellow out again and he gave me the choice of purchasing a new water heater $1800 dollars but I couldn’t afford that so instead he ordered another firing plate or fire mechanism which took a few days then he came back and fixed it. So it’s been running okay this last week or so but I worry. Can you help me find and install a new solid water heater in its place. Now I feel real uncomfortable with this thing in my home and so does my wife. Please let us know just as soon as you can. Many thanks and God bless, [REDACTED]
- Where
- Unspecified: Home/
Apartment/ Condominium - Who was involved
- Age 85, Male
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand AO Smith, made or sold by A. O. Smith Water Products Company
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Nov 28, 2018, sent to the company Feb 7, 2019, published by CPSC Feb 25, 2019
The product, in the report: Water heater A.O.Smith Recall
I have a A.O.Smith heater Manufacturer(s): A. O. Smith Corp., of Milwaukee, Wis.
Manufactured In: United States and Mexico Recall number: 19-029
I logged on their web site and entered all the information they needed for the recall 3 weeks ago. I got a phone call 5 days ago telling me they will email me a list of distributors who can come and repair it. Since then no e-mail. Impossible to get them them on the phone. I cannot stop my heater. I have many kids in the house. the serial number of the unit 134T471992. I am very concerned about the safety of this unit and the lack of response from the manufacturer. Thank you. [REDACTED]
- Model
- GCNH 50 200
- UPC
- 321245-002
- Serial number
- 1344T471992
- Bought
- Nov 1, 2012, about then
- Where
- Oakland, California: Home/
Apartment/ Condominium - Who was involved
- Unknown
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand A.O. Smith Water products, made or sold by A. O. Smith Water Products Company
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Feb 10, 2012, sent to the company Feb 17, 2012, published by CPSC Mar 5, 2012
The product, in the report: A. O. Smith hot water heater
The new, commercial A.O. Smith hot water heater over heated because it did not have baffles installed. Excessive heat burned the cap and scorched the top of the unit.
- Model
- BT 80 300
- Serial number
- 1143M001984
- Bought from
- Able Distributors
- Bought
- Feb 3, 2012
- Where
- Waukegan, Illinois: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand A. O. Smith, made or sold by A. O. Smith Water Products Company
- How badly, in CPSC’s words
- Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
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U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.