Rinnai other water heaters
1 report to CPSC, the latest made Dec 27, 2025. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 1report to CPSC
- Dec 27, 2025the latest report was made
- Dec 27, 2025the earliest
- 1with the company’s comments
- Brand
- Rinnai
- Maker
- RINNAI AMERICA CORPORATIONMakers, importers or sellers, as the reports name them
- Product
- Other water heatersCPSC’s product type: Other Water Heaters (code 133), in Home Maintenance and Structures: Plumbing & Bath
By month
The numbers, as a table
| Month | Reports |
|---|---|
| December 2025 | 1 |
How badly anyone was hurt
- No one hurt 1 CPSC: Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
No one hurt Made Dec 27, 2025, sent to the company Dec 31, 2025, published by CPSC Jan 15, 2026
The product, in the report: Rinnai tankless water heater
My house at [REDACTED] had a Rinnai Tankless Water Heater installed several years ago. On December 15, 2025, I came back from doing a morning chore, while 5 friends and family members were in the house doing morning routine including showering, and as I pulled into the garage, heavy smoke and very strong burning smell filled the garage. Everyone stopped what they were doing and rushed out to the garage. It took us sometime to figure out, that the smoke came from the Rinnai tankless water heater. The garage dry wall around the heater’s air vent has turned black. As gas line was right there, had we discovered the smoke minutes later, it could have caused a major fire or gas explosion, and it could have endangered people’s lives and burned down my house. I called [REDACTED] in Las Vegas who installed the product and reported the incident. They said it was between us and Rinnai. Rinnai refused to accept calls from us. Their online chat refused to discuss the case with me. Rinnai only talk to licensed contractors. They demanded that I pay for a licensed electrician to come on site to perform certain testing to prove to them that the fire is cause by external electrical wiring. I hired a brand new electrical company who is fully licensed and spoke with Rinnai on the phone. After the live testing on the phone with Rinnai’s tech department, the electrician concluded that the fire was caused by Rinnai’s internal circuit board, not faulty wiring external to the heater. I believe Rinnai has a faulty product that is threatening the safety of the public, potentially life threatening, and can cause serious damages to properties. Rinnai’s attitude toward the handling of this incident is appalling. They first gave a conditional approval to [REDACTED] who was essentially price gauging me with a $2850 bill for reinstalling a product that is less than $2000. Then Rinnai revoked the free replacement when a second company, Johny On The Spot came, and who tried everything they can to find out what [REDACTED] quoted me, and when they finally knew what the quote was, they quoted me $4,500, which is an outrageous amount. Something is shady. It is like all 3 companies are colluding together to rip off a consumer. I ultimately spent $1,300 to hire another plumbing company and paid $100 for the licensed electrician to prove to Rinnai it is their internal defects that caused the fire. The replacement unit was finally approved by Rinnai to be provided for free, and the new unit is now installed and working. However, I would like to raise this to your attention that Rinnai’s product safety issue of concern. The public should be protected from such reckless practices. Is Rinnai aware of such safety matter? And why is a consumer responsible for paying for a hazard caused by them? The plumbing companies were there to rip me off instead of helping us to have a happy holiday season. The commercial atmosphere of Las Vegas area seems to be driven by greed instead of high professional integrity. Their profit taking is at the expense of consumer safety and well being. Our holiday was ruined because nobody can get hot water in this chilly winter.
- Model
- Model# V65i (REU-VC2025FFU-US)
- UPC
- U287-1812-11x01
- Serial number
- NL. CA-145567
- Where
- las vegas, Nevada: Home/
Apartment/ Condominium - Who was involved
- Age 58, Unspecified
- The reporter’s relation to them
- My Friend /
Neighbor / Co-worker - As this report names them
- Brand Rinnai, made or sold by RINNAI AMERICA CORPORATION
- How badly, in CPSC’s words
- Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
-
U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.