Quietside other water heaters
4 reports to CPSC, the latest made Feb 14, 2024. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 4reports to CPSC
- Feb 14, 2024the latest report was made
- Apr 21, 2015the earliest
- 0with the company’s comments
- Brand
- Quietside
- Makers
- Challenger Supply Holding and Daesung CEltic Enersys Co., LtdMakers, importers or sellers, as the reports name them
- Product
- Other water heatersCPSC’s product type: Other Water Heaters (code 133), in Home Maintenance and Structures: Plumbing & Bath
By month
The numbers, as a table
| Month | Reports |
|---|---|
| February 2024 | 1 |
| December 2019 | 1 |
| January 2019 | 1 |
| April 2015 | 1 |
How badly anyone was hurt
- Hurt, no treatment 1 CPSC: Injury, No First Aid or Medical Attention Received
- No one hurt 3 CPSC: Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
Hurt, no treatment Made Feb 14, 2024, sent to the company Feb 20, 2024, published by CPSC Mar 5, 2024
The product, in the report: Quietside tankless water heater.
Unit was found to be the cause of a carbon monoxide leak in the lower level of a consumer’s home by the fire department who was called when detectors kept going off on January 15, 2024. Recall was discovered while researching the tankless water heater issue. Consumer contacted Challenger Supply Holdings on approximately January 17, 2024 as required by recall number 15-026. The supply company sent a repair part to the consumer on January 25, 2024 but never scheduled a technician to install the part. Since requesting the repair be expeditiously performed due to lack of heat during very cold period, Supply holdings has failed even to schedule the repair.
- Model
- Model DPW-099A. Product B1926312-00000
- UPC
- unknown
- Serial number
- S/
N 960091000976 - Where
- Palatine, Illinois: Home/
Apartment/ Condominium - Who was involved
- Age 69, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand Quietside, made or sold by Challenger Supply Holding
- How badly, in CPSC’s words
- Injury, No First Aid or Medical Attention Received
-
No one hurt Made Dec 12, 2019, sent to the company Jan 10, 2020, published by CPSC Jan 27, 2020
The product, in the report: The product was was a Daesung Celtic #313-69 Direct Vent Automatic Dual Purpose instantaneous water heater Model # DPW-120A product number B1927312-00000, Serial Number 961101000707, used for heat and hot water.
The product was was a Daesung Celtic #313-69 Direct Vent Automatic Dual Purpose instantaneous water heater Model # DPW-120A product number B1927312-00000, Serial Number 961101000707 that overheated and caught the wall behind the unit on fire. The unit was also mounted on a piece of plywood which contributed to the problem
- Model
- B1927312-00000
- Serial number
- 961101000707
- Where
- NEWBURGH, New York: Unspecified
- Who was involved
- Unknown
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Quietside, made or sold by Daesung CEltic Enersys Co., Ltd
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Jan 30, 2019, sent to the company Feb 26, 2019, published by CPSC Mar 13, 2019
The product, in the report: Quietside S-Line Condensing tank less water heater model number DPW-099A
We notice black smoke coming out of the outside pipe, there was a burnt smell in the room with the unit and the unit was running louder than normal. All of the monitor lights were on, but normally they just come on one at a time. By the time our local HVAC company arrived the carbon monoxide detectors were going off. They could see that the unit had been on fire and that the back of the unit was cracked. We were instructed to turn the unit off and that it would need to be replaced. After removing the unit from the wall there is a large black burnt spot on the wall and the back of the unit.
- Model
- DPW-009A
- Serial number
- 961101001133
- Bought from
- Came with our house
- Where
- Greentop, Missouri: Home/
Apartment/ Condominium - Who was involved
- Age 34, Male
- The reporter’s relation to them
- My Spouse
- As this report names them
- Brand Quietside, made or sold by Challenger Supply Holding
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Apr 21, 2015, sent to the company Apr 29, 2015, published by CPSC May 13, 2015
The product, in the report: Quietside Model DPW120A (serial # [REDACTED]) distributed by Challenger Supply Holdings, Inc. of TX, manufactured by Daesung in South Korea
Known defective Quietside DPW-120, unit from Daesung manufacturer, installed 3/2012 broke 2/2015 during snowstorm, flooded basement, corroded gas connection, had to be replaced before pipes froze. Contacted distributor for South Korean manufacturer, Challenger Supply Holdings, Inc. in TX, spoke with [REDACTED] of TX distributor at [REDACTED] on March 23, 2015, sent information which he forwarded to SK, but no response. Left 2nd message on April 17, 2015, no response yet.
- Model
- Model DPW120A
- Serial number
- 96111100602
- Bought from
- Kennedy’s Plumbing and Heating, Connecticut
- Bought
- Mar 19, 2012
- Where
- Wethersfield, Connecticut: Home/
Apartment/ Condominium - Who was involved
- Age 52, Female
- The reporter’s relation to them
- My Spouse
- As this report names them
- Brand Quietside, made or sold by Challenger Supply Holding
- How badly, in CPSC’s words
- Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
-
U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.