LG clothes dryers

The reports, as CPSC published them

1. No incident, no one hurt

   Made Jul 7, 2024 · , sent to the company Jul 11, 2024 · , published by CPSC Jul 26, 2024

   The product, in the report: White LG ThinQ Sensor Dryer with steam cycles

   I was using the steam function on my LG dryer and it started leaking on the floor. After switching the hose, which I thought was the problem, it was still leaking. After taking a part off the back, I saw that the hose inside the dryer that runs up the unit was pressed against a hot element, causing the hose to split making water leak down the back of the unit, causing water to pour down along electrical cords in the back of the dryer. There is also a significant build up of hard water deposits on the back as well as the cracked hose.

   Model

   DLEX4000W

   Serial number

   008KWVQ37207

   Bought from

   Luke Air Force Base, Arizona

   Bought

   Apr 4, 2021, about then

   Where

   Goodyear, Arizona: Home/Apartment/Condominium

   Who was involved

   Age 40, Unspecified

   The reporter’s relation to them

   Self

   As this report names them

   Brand LG, made or sold by LG Electronics, USA

   How badly, in CPSC’s words

   No Incident, No Injury

2. No one hurt

   Made Jun 4, 2024 · , sent to the company Jun 25, 2024 · , published by CPSC Jul 10, 2024

   The product, in the report: clothes dryer

   (05/28/2024) When the consumer opened the dryer door, she noticed condensation between the glass. When she lightly touched the glass on the outside of the door, the glass broke and fell out.

   Model

   DLEX7700

   Serial number

   801KWLR2E240

   Bought from

   Costco, California

   Bought

   Apr 27, 2018

   Where

   Lincoln, California: Home/Apartment/Condominium

   Who was involved

   Female

   The reporter’s relation to them

   Self

   As this report names them

   Brand LG, made or sold by LG Electronics, USA

   How badly, in CPSC’s words

   Incident, No Injury

3. No one hurt

   Made Apr 1, 2024 · , sent to the company May 1, 2024 · , published by CPSC May 15, 2024

   The product, in the report: Dryer

   The consumer indicates that that the pipes of his dryer do not couple correctly as there is a space between them so lint will build up and create a serious fire hazard. The unit has two females parts, which creates a major leakage at the exhaust. The consumer notes that it is only a matter of using the correct pipe to address the hazard.

   The consumer contacted the manufacturer and explained the situation; the representative he spoke to informed him that the physical defect has no remedy so they would not be assisting him.

   The consumer states that the unit was used four times.

   The consumer will not be keeping his dryer for at least the next thirty days as he will be returning it.

   Model

   DLG7401WE

   Bought from

   Lowe’s, New York

   Bought

   Mar 15, 2024, about then

   Where

   Newburgh, New York: Home/Apartment/Condominium

   Who was involved

   Male

   The reporter’s relation to them

   Unspecified

   As this report names them

   Brand LG, made or sold by LG Electronics, USA

   How badly, in CPSC’s words

   Incident, No Injury

4. No one hurt

   Made Oct 22, 2022 · , sent to the company Oct 26, 2022 · , published by CPSC Nov 9, 2022

   The product, in the report: LG Dryer WT7600 HKA purchased from Best Buy their sku 1002-052-555 Ref # S0404 $799

   LG dryer lint filter screen does not fit snugly into the opening, either the curved handle does not conform to the curved dryer area or the filter does not sit all the way down making it rock from side to side instead of fitting and allowing lint to go all the way to the heat element creating a fire hazard as now the error message reads ‘clean filter’ when there is little or no lint on the screen even following a full load of clothing. A full dryer cycle cannot be reached without scraping off a teaspoons worth of lint many times each cycle. I am afraid the reason this is occurring is because lint has passed beyond the unfitting lint screen into a place where it cannot be removed.

   Model

   DLE 7200VE

   Serial number

   807KWCF59011

   Bought from

   BEST BUY, Florida

   Bought

   Dec 31, 2016

   Where

   Seminole, Florida: Home/Apartment/Condominium

   Who was involved

   Unknown

   The reporter’s relation to them

   Unspecified

   As this report names them

   Brand LG, made or sold by LG Electronics, USA

   How badly, in CPSC’s words

   Incident, No Injury

5. No one hurt

   Made Aug 30, 2022 · , sent to the company Sep 14, 2022 · , published by CPSC Sep 28, 2022

   The product, in the report: “Steam” Clothes Dryer

   Dryer fire. The accumulated lint in the bottom of an electric LG clothes dryer ignited. The resident referred to the dryer as a “steam” dryer. While this event occurred in an LG dryer, it is not a brand-specific problem. It is a design and possibly an installation problem. The dryer was mounted on top of a matching base assembly. The dryer was vented with watertight flexible tubbing, which was attached to the dryer with foil-style tape. The resident stated that the dryer was 4-6 years old, and the lint trap was removed and cleaned after every load. The dryer had a cold water connection and was connected to the home’s cold water system. The dryer was installed in a space which caused the vent hose to drop down from the dryer connection, turn in a 180 degree arc, travel up the wall to the exterior vent point. Additionally, the dryer lint trap was removed and vacuumed on occasion. It was reported that an overheating light had come on within the last few months and shut down the dryer several times. On 8/30/2022, while drying a load of clothes, the resident smelled something burning and noticed light smoke escaping from the lint trap. The first arriving engine disconnected the water line and the flexible vent tubbing to remove the dryer from the structure. During this process, they noticed that the flexible vent tubbing contained a large amount of water. Fire cause: As the vent discharge point of the dryer was approximately 12-14 inches above the ground (the dryer was mounted on a raised base), the 180-degree bend in the hose (as it went up the wall) formed a “U” shaped “water trap. Over time, steam exiting from the dryer condensed on the sides of the flexible exhaust tubbing and filled the bend to a point where airflow was blocked. The water filled “horseshoe” bend prevented air from exiting through the dryer vent tube. The foil tape allowed the “trapped” back pressure air to flow into the base of the dryer where a considerable accumulation of lint build up on the floor of the dryer and top of the solid vent pipe inside the dryer. As regular airflow was blocked, back pressure air and “normal” discharge air caused the base of the dryer compartment to overheat. The solid vent pipe inside the dryer was heating from outflow air and from the blocked air that was returning to the base of the dryer. While the specific point of ignition is unknown, fire effects and fire patterns indicated it was on top of the solid vent pipe inside the dryer’s back wall.

   Model

   DLEX9000V

   UPC

   0153660913533A6

   Serial number

   609KWZH13533

   Where

   United States: Home/Apartment/Condominium

   Who was involved

   Unspecified

   The reporter’s relation to them

   Unspecified

   As this report names them

   Brand LG, made or sold by LG Electronics, USA

   How badly, in CPSC’s words

   Incident, No Injury

6. No one hurt

   Made Dec 14, 2021 · , sent to the company Jan 25, 2022 · , published by CPSC Feb 8, 2022

   The product, in the report: clothes dryer

   The consumer has a safety concern that the product could potentially cause a fire because the filter on the dryer is broken.

   (06/2020)The consumer first noticed an issue with the filter when checking to see why dried clothes removed from the dryer were torn. When he checked the dryer, he noticed that the filter was broken and clothes were getting caught in the filter. Also, lint is getting pass the filter which is, potentially, a fire hazard.

   The consumer has contacted the firm many times since June, 2020, the last time being December 14, 2021. The firm continues to ask for information on the product which the consumer has provided but nothing is being done about getting the filter repaired.

   Model

   DLEX3700W

   Serial number

   909KWJU6L548

   Bought from

   Costco, Michigan

   Bought

   Jan 5, 2020

   Where

   Davison, Michigan: Home/Apartment/Condominium

   Who was involved

   Male

   The reporter’s relation to them

   Self

   As this report names them

   Brand LG, made or sold by LG Electronics, USA

   How badly, in CPSC’s words

   Incident, No Injury

7. No one hurt

   Made Jan 8, 2021 · , sent to the company Feb 10, 2021 · , published by CPSC Feb 25, 2021

   The product, in the report: LG Dryer DLEX7600KE Dark Grey. Purchased July 2017. Made in Korea. Only date I could find was stamped on a part 02/02/2017

   I have owned an LG drier (DLEX7600KE) since July 2017. It has been well maintained and vacuumed deep down monthly as recommended. Last night I noticed smoke a few minutes after turning it on and discovered that there was fire in the dryer. We had to take apart the entire machine to find where the fire had originated. There was lint in the front right corner of the cabinet and around the heating element. These parts of the machine are completely inaccessible for an owner to maintain and there is no mention in the manual that the machine needs to be dismantled to clean heating coils. I believe this dryer was completely defective in some manner and could have caused a major fire. Thankfully I had not left the laundry room yet and caught it before it had spread to the house. I have photos of all the places of damage within the fire. I just wanted to let you know so you can have a record of the incident and issue a recall or look into the matter further. This could have been a major tragedy.

   Model

   DLEX7600KE

   Serial number

   704KWEL4T444

   Bought from

   Hahn Appliance, Oklahoma

   Bought

   Jul 14, 2017, about then

   Where

   Mouument, Colorado: Home/Apartment/Condominium

   Who was involved

   Age 11, Unknown

   The reporter’s relation to them

   My Child

   As this report names them

   Brand LG, made or sold by LG Electronics, USA

   How badly, in CPSC’s words

   Incident, No Injury

8. No one hurt

   Made Oct 14, 2020 · , sent to the company Dec 2, 2020 · , published by CPSC Dec 16, 2020

   The product, in the report: LG Dryer Model DLEX7800WE

   My LG Dryer Model DLEX7800WE, which I purchase in September 2020, continues to tumble clothing when I open the door during Wrinkle Care. When I reported that and sensor drying not working properly, the customer service rep replied that I should turn off the dryer! I explained that dryer drums should stop rotating when the door is open, and a safety recall should be issued.

   Model

   DLEX7800WE

   Serial number

   007KWKS6Y109

   Bought from

   Best Buy

   Bought

   Sep 2, 2020

   Where

   Lansdowne, Virginia: Home/Apartment/Condominium

   Who was involved

   Unknown

   The reporter’s relation to them

   Unspecified

   As this report names them

   Brand LG, made or sold by LG Electronics, USA

   How badly, in CPSC’s words

   Incident, No Injury

9. No one hurt

   Made Sep 13, 2020 · , sent to the company Oct 8, 2020 · , published by CPSC Nov 10, 2020

   The product, in the report: LG dryer; caught fire; several times in front of us all. At this address; and washer was loud enough to break an ear drums.

   This was a new product [clothes dryer]; awesome look; but the item; was subpar; and it caught fire; Not only do we, reasonably, need a refund to my mother who is the mom of this [REDACTED] manager; who was the purchaser; owner; I saw there; While living next-door to the laundry; Although, maybe on a few occasions; the lint and other parts assorted in fire; and I knew it was resorted to Sears or whatever; the issue; I guess the issued reason it didn’t uphold; not to the Washer; and I think I heard that Washer bang so loud it sounded like an Industrial Airplane fan; And I’m telling; this is horrid;

   Model

   7.4 cu. ft. Smart wi-fi Enabled Electric Dryer with Washer.

   Bought from

   Home Depot

   Bought

   Jan 6, 2016

   Where

   Bolingbrook, Illinois: Home/Apartment/Condominium

   Who was involved

   Female

   The reporter’s relation to them

   Self

   As this report names them

   Brand LG, made or sold by LG Electronics, USA

   How badly, in CPSC’s words

   Incident, No Injury

10. No one hurt

    Made Jul 29, 2019 · , sent to the company Aug 14, 2019 · , published by CPSC Aug 28, 2019

    The product, in the report: LG Tru Steam Dryer.

    I put a load of laundry in the dryer and had forgotten about it. When I went back at least 3 hours later the dryer was still running. The cycle had run and the display was off but the drum was still spinning and drying. I opened the door and it stopped but as soon as I closed the door, the dryer turned on again. I had to unplug it to stop the dryer from running. I do not want to plug it back in for fear of it coming back on and running all night. This is a fire hazard. I went to the product website and several others are having the same issue. The company wants me to pay for a service call, when this is obviously a defective part in their dryers.

    Model

    DLEX5170V LG TruSteam Dryer

    Serial number

    305KWRE1Q750

    Bought

    Jan 1, 2016, about then

    Where

    Plant city, Florida: Home/Apartment/Condominium

    Who was involved

    Unknown

    The reporter’s relation to them

    Self

    As this report names them

    Brand Lg, made or sold by LG Electronics, USA

    How badly, in CPSC’s words

    Incident, No Injury

11. Hurt, no treatment

    Made Jun 4, 2019 · , sent to the company Jun 21, 2019 · , published by CPSC Jul 9, 2019

    The product, in the report: clothes dryer

    My dryer was off and I was leaning in to remove clothing and it started spinning while the door was open and I was leaning into it.

    Model

    dlex9000v

    Bought from

    rc willey

    Bought

    Nov 15, 2018

    Where

    Evanston, Wyoming: Home/Apartment/Condominium

    Who was involved

    Age 64, Female

    The reporter’s relation to them

    Self

    As this report names them

    Brand LG, made or sold by LG Electronics, USA

    How badly, in CPSC’s words

    Injury, No First Aid or Medical Attention Received

12. No one hurt

    Made Mar 25, 2017 · , sent to the company May 5, 2017 · , published by CPSC May 19, 2017

    The product, in the report: LG Dryer S/N: 011KWNM00599 Model: DLGX3876V

    I own an LG Dryer S/N: 011KWNM00599 Model: DLGX3876V

    The lint filter on my LG Dryer is defective and a safety hazard. When I run my dryer, clothes get caught and twisted around the lint filter. I phoned LG Customer Service at 1-800-243-0000 a number of times and they confirmed that the lint filter is a common problem and that they are aware consumers are having this same issue. I explained that the clothing getting caught and twisted on the lint filter is a fire and safety hazard. They said there is nothing they can do to help me. I tried replacing the lint filter with a new one and the same issue is occurring. Clearly the lint filter is defective, the LG Company is aware of this and aren’t willing to fix this problem, even being aware of the safety hazard of this defective part. I spoke with a supervisor [REDACTED] [REDACTED] and let her know I am making a complaint to the consumer products safety commission. My family’s safety is at risk. My phone number is [REDACTED] My email is: [REDACTED] Would someone please help me with this. Thank you, [REDACTED]

    Model

    DLGX3876V

    Serial number

    011KWNM00599

    Where

    Livingston, New Jersey: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand LG, made or sold by LG Electronics, USA

    How badly, in CPSC’s words

    Incident, No Injury

13. No one hurt

    Made Dec 9, 2016 · , sent to the company Jan 19, 2018 · , published by CPSC Feb 5, 2018

    The product, in the report: Dryer

    The consumer indicates that there is a light on the dryer that indicates when the filter and dirty and must be cleaned. The consumer cleaned the filter out however he noticed an unusual amount of lint outside his home.

    12/02/2016 - The consumer contacted the Manufacturer and explained the situation. The representative he spoke to arranged for a Service Technician to inspect his unit.

    12/09/2016 - The Service Technician inspected the consumer’s unit and noticed that a fire had started underneath it.

    The consumer contacted the retailer to inform them of the Service Technician’s findings. The representative he spoke to informed him that they would remove from the floor any of the same units he owns so as to prevent consumers from purchasing them.

    The consumer contacted the Manufacturer to inform them of the Service Technician’s findings. The representative he spoke to informed him that they needed to wait for the service repair company to contact them and let them know what the issue was.

    The consumer states that prior to the incident, he used his unit approximately twice per week. The consumer plans on keeping his unit for at least the next thirty days in case an investigation ensues.

    Model

    DLG8171W

    UPC

    Unknown

    Serial number

    508KWVQ1K295

    Bought from

    Sears, Michigan

    Bought

    May 1, 2016

    Where

    Algonac, Michigan: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand LG, made or sold by LG Electronics, USA

    How badly, in CPSC’s words

    Incident, No Injury

14. No one hurt

    Made Jul 24, 2014 · , sent to the company Aug 6, 2014 · , published by CPSC Aug 20, 2014

    The product, in the report: washer dryer stacking kit; 4 pieces of metal designed to be attached to the washing machine so that the legs of the dryer stacked on it don’t slide off (it vibrates and needs to be held securely and currently it is not)

    I purchased a washer, dryer and stacking kit from Sears in June 2014. It was delivered and installed. I noticed thereafter that the ‘kit’ that is designed to prevent the dryer from falling off of the washer that there was really nothing stopping the dryer from vibrating off of the washer because the stacking kit was either too long or installed incorrectly. The manufacturer for each piece is LG. I read in the manufacturer book that it is very dangerous to operate the machines unless the legs are enclosed by the stacking kit. However, this is not the case. Sears sent out on 4 occasions some technical staff to evaluate the situation and they all told me there is nothing to worry about and “who told you there was something wrong with this installation?” or “who told you this is the wrong stacking piece?”. I contacted LG who sent a technician who photographed the units and agreed with me that it seemed dangerous and either the wrong part or a faulty installation, but since LG only service the machines, they would not correct what Sears had done or comment on it further. I need the machines for medical reasons due to a skin condition. Thus it has been a pressing issue to resolve this unsafe situation. Anyone who has a stacking kit installed by Sears on their LG washing machines are risking life and limb because again, and I can’t stress this enough....the dryer can topple over from vibration because either the stacking kit was manufactured incorrectly or the installation was done incorrectly, and neither Sears nor LG want to accept responsibility. They just blame each other. Sears say that it’s LG’s part and that it’s my imagination that something’s wrong, and LG say that they don’t get involved in installation issues and won’t confirm or deny the part is the correct one or not. By phone, LG admitted to me that their part is manufactured too long, but once I mentioned a possible recall situation, a supervisor was put on the phone and said that they would not comment on it. LG have photos and Sears have photos. Neither will do anything to make sure that the operation of these machines can be done safely. They could not care less if it hurts a kid or falls over. I have given them ample opportunity to address and fix the situation and they refuse. Finally Sears said they would just come and pick everything up and charge me a restocking fee, which I refused. I need these machines to function as advertised, and the stacking kit which is featured on their website as a recommended purchase for safety reasons needs to be addressed. I can’t motivate them to do anything else at this point and I’m afraid that as they currently are, they are extremely dangerous as the dryer weighs hundreds of pounds.

    Model

    WM3470HA, DLEX3470, KSTK1

    Serial number

    dryer 431R1936

    Bought from

    Sears.com

    Bought

    Jun 3, 2014

    Where

    Brooklyn, New York: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand LG, made or sold by LG Electronics, USA

    How badly, in CPSC’s words

    Incident, No Injury

15. Hurt, no treatment

    Made Apr 23, 2013 · , sent to the company May 1, 2013 · , published by CPSC May 15, 2013

    The product, in the report: extra large clothes dryer

    I have a LG Dryer, purchased 8/27/08 that caught on fire in the drum with sheets in there on 4/15/13.

    TROMM DLG8388WM #704KWNM00551

    Model

    TROMM DLG8388WM

    UPC

    ?

    Serial number

    704KWNM00551

    Bought from

    BEST BUY

    Bought

    Aug 27, 2008

    Where

    LOUISVILLE, Kentucky: Home/Apartment/Condominium

    Who was involved

    Age 54, Female

    The reporter’s relation to them

    Self

    As this report names them

    Brand LG, made or sold by LG Electronics, USA

    How badly, in CPSC’s words

    Injury, No First Aid or Medical Attention Received

16. First aid

    Made Mar 4, 2013 · , sent to the company Mar 25, 2013 · , published by CPSC Apr 8, 2013

    The product, in the report: Dryer

    Caller said that while cleaning his LG dryer lint catcher area his hand was inside the dryer when something sharp cut him.

    Caller said he pulled the lint catcher out, unscrewed the bolts then placed his hand inside to pull out objects (penny & other things) but something cut his right hand and arm.

    He hasn’t called the manufacturer but does intend to contact them He treated himself with peroxide

    Model

    SLGX5102V

    Serial number

    006KWG2OO543

    Bought from

    Home Depot

    Bought

    Jun 15, 2011

    Where

    Madison, Ohio: Home/Apartment/Condominium

    Who was involved

    Age 25, Male

    The reporter’s relation to them

    Self

    As this report names them

    Brand LG, made or sold by LG Electronics, USA

    How badly, in CPSC’s words

    Injury, First Aid Received by Non-Medical Professional

17. No one hurt

    Made Sep 13, 2012 · , sent to the company Dec 11, 2012 · , published by CPSC Dec 27, 2012

    The product, in the report: Dryer

    Caller purchased her dryer in September 2006, she didn’t notice any problems with it until around 2009 when it began being much hotter than necessary.

    She is reporting that her dryer that is not recalled is running at temperatures high enough to have at times burned her clothing and has blackened the vent in the back of the dryer.

    No matter what setting she uses (which lately is the smart selection) however if she sets it to only five minutes the clothes are too hot to enable touching them.

    She would like this dryer inspected and recalled and would request a complete repair at manufacturer expense.

    Model

    DLG7188RM

    Serial number

    606KWUC00054

    Bought from

    Home Depot, Michigan

    Bought

    Sep 22, 2006

    Where

    Oxford, Michigan: Home/Apartment/Condominium

    Who was involved

    Female

    The reporter’s relation to them

    Self

    As this report names them

    Brand LG, made or sold by LG Electronics, USA

    How badly, in CPSC’s words

    Incident, No Injury

18. No one hurt

    Made Aug 27, 2012 · , sent to the company Oct 2, 2012 · , published by CPSC Oct 17, 2012

    The product, in the report: Dryer

    12/2010) The consumer stated that he had put on a load of clothes in the dryer. Approximately 10 to 15 minutes he started smelling something burning. He noticed that the unit was overheating and immediately powered off the unit and unplugged it. Later when he retrieved his clothes he noticed that they were burnt. The consumer has black scorched marks on his wall and the rear of the dryer.

    (12/2010) The manufacturer was contacted and a Rep. (name unknown) advised him that there was nothing that could do about it.

    The consumer was unable to use his dryer since 2010. He heard about the Release #12-251. After calling the recall hotline he was informed that his serial did not fall within the range, but they would send out a tech to diagnose the unit at a cost to him.

    Model

    DLGX7188RM

    Serial number

    810KWEL00292

    Bought from

    gift

    Where

    Corona, California: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand LG, made or sold by LG Electronics, USA

    How badly, in CPSC’s words

    Incident, No Injury

CPSC’s disclaimer

Sources