Hearth Record

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Waterwise water softeners or conditioners

1 report to CPSC, the latest made Jun 24, 2012. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

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At a glance

From SaferProducts.gov, released Oct 25, 2026.

  • 1report to CPSC
  • Jun 24, 2012the latest report was made
  • Jun 24, 2012the earliest
  • 0with the company’s comments
Brand
Waterwise
Maker
WATERWISE, INC.Makers, importers or sellers, as the reports name them
Product
Water softeners or conditionersAppliancesCPSC’s product type: Water Softeners or Conditioners (Appliances) (code 125), in Home Maintenance and Structures: Plumbing & Bath

By month

1 report from July 2011 to June 2012; the most in June 2012, 1.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
June 20121

How badly anyone was hurt

  • No one hurt 1 CPSC: Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

  1. No one hurt

    Made Jun 24, 2012, sent to the company Jul 2, 2012, published by CPSC Jul 24, 2012

    The product, in the report: Water Distiller Water Wise 4000 features: Advanced Design Countertop Appliance Automatic Shut Off Manual Fill - No water hookups Gaseous Vent & Post Carbon Treatment System Stainless Steel Condenser - Not Aluminum Stainless Steel Boiler - 1 Gallon Capacity Easy to Use & Clean External Heating Element for long Life GE Lexan Polycarbonate Bottle Detachable 48” Power Cord Water Wise 4000 specifications: Compact Dimensions: Height - 15” (38.1 cm) Diameter - 9” (22.8 cm) Portable & Lightweight Weight 8.4 lbs (3.8 kgs) CE Certified (Euro) CSA Certified (USA & Canada) USA & Foreign Patents Pending 1 Year Limited Warranty 120VAC/60Hz 800W · Distillate Capacity - 1 Gallon (3.8L) in 4 Hours Up to 6 Gallons (22.8L) in 24 Hours

    Plugged our Waterwise 4000 Countertop water distiller into the outlet. It heated for about 20 minutes then stopped heating, and no water was dripping from the condenser coils. Emptied the remaining water from the distiller, turned it upside down, removed the plastic base (found a crack in the base that we had not noticed before), and noted that the heating element wires had detached from the metal clip attached to the distiller, and burned/melted a hole in the distiller. We usually use this distiller at night, but we were fortunate that we used it during the day this time. We will not use the distiller again in its present condition as it is a fire risk.

    [UPDATE] We reattached the heating element wires ourselves on the distiller after the first time it detached and melted/burned the plastic base. Since it was no longer under warranty, and we believed that Waterwise would not have repaired, in our honest opinion we thought there was no harm in fixing it ourselves. The distiller worked for another 2 weeks, then once again stopped working. We again noticed melted plastic and burn marks, so stopped using it completely and contacted Waterwise.

    Model
    Waterwise 4000
    Serial number
    429422
    Bought from
    Discountjuicers.com
    Bought
    Feb 23, 2011
    Where
    Warrenton, Virginia: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Waterwise, made or sold by WATERWISE, INC.
    How badly, in CPSC’s words
    Incident, No Injury

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Back to Water softeners or conditioners

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 8, 2026. Updated monthly.

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