Pure and Secure, LLC water softeners or conditioners
1 report to CPSC, the latest made Jun 3, 2025. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 1report to CPSC
- Jun 3, 2025the latest report was made
- Jun 3, 2025the earliest
- 1with the company’s comments
- Brand
- Pure and Secure, LLC
- Maker
- Pure and Secure LLC.Makers, importers or sellers, as the reports name them
- Product
- Water softeners or conditionersAppliancesCPSC’s product type: Water Softeners or Conditioners (Appliances) (code 125), in Home Maintenance and Structures: Plumbing & Bath
By month
The numbers, as a table
| Month | Reports |
|---|---|
| June 2025 | 1 |
How badly anyone was hurt
- No one hurt 1 CPSC: Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
No one hurt Made Jun 3, 2025, sent to the company Jun 5, 2025, published by CPSC Jun 20, 2025
The product, in the report: https://www.purewaterinc.com/product/mega-classic-automatic-water-distiller-made-in-the-usa/ The Mega Classic is the best water distiller on the market, with the longest warranty in the industry. This automatic water distiller produces up to 12 gallons of distilled water daily and has a 10-gallon storage tank, built-in pump, and self-draining feature that makes maintenance a breeze. The Mega Classic is proudly made in the USA with 304-grade stainless steel.
My Mega Classic water distiller, manufactured by Pure & Secure, experienced an electrical failure. The AC adapter visibly melted and partially burned at the plug end. Inside the distiller, the corresponding internal power socket and wires are charred. The manufacturer has admitted to having known problems with undersized wiring but has not issued a recall or proactive notice. To my eye as a consumer this failure represents a serious risk of fire and electrical shock. My household lost access to drinking water due to this failure on 5/19/2025. I contacted the company on 5/19 via an email and phone. The technician contact had left the company and I did not speak with anyone until 5/22 to remove covers and expose faulty, fire-damaged wiring. The technical contact indicated they would ship out the necessary wires for me to replace. I received the wires on 5/27/2025. However, the company performed inadequate troubleshooting and did not include the AC adapter wire that plugs into the outlet, which was also damaged. I contacted on the morning 5/28 requesting expedited shipping, but received no reply. I called at the end of 5/28 and was told they would only pay for regular shipping, and due to their lack of urgency missed the shipping cutoff on 5/28, but would contact me and provide a quote for overnight shipping on 6/2. I did not hear from them. I called and emailed them on 6/2. I am concerned that other households may be at risk as they are aware of an electrical, undersized wire situation with units manufactured prior to a certain date. The technician was aware of the problem and indicated that they have since started manufacturing units with heavier-gauge wiring, yet have not notified consumers proactively.
- Model
- Mega Classic
- Serial number
- EN23300J006-PSOU
- Bought from
- https:/
/ www.purewaterinc.com/ product/ mega-classic- - Bought
- Jun 9, 2023
- Where
- Cary, North Carolina: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Pure and Secure, LLC, made or sold by Pure and Secure LLC.
- Reports CPSC links to it
- 20260416-8643F-2147320528
- How badly, in CPSC’s words
- Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
-
U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.