Fleck water softeners or conditioners
1 report to CPSC, the latest made Sep 26, 2022. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 1report to CPSC
- Sep 26, 2022the latest report was made
- Sep 26, 2022the earliest
- 0with the company’s comments
- Brand
- Fleck
- Maker
- Pentair Water Pool and Spa, Inc.Makers, importers or sellers, as the reports name them
- Product
- Water softeners or conditionersAppliancesCPSC’s product type: Water Softeners or Conditioners (Appliances) (code 125), in Home Maintenance and Structures: Plumbing & Bath
By month
The numbers, as a table
| Month | Reports |
|---|---|
| September 2022 | 1 |
How badly anyone was hurt
- No one hurt 1 CPSC: Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
No one hurt Made Sep 26, 2022, sent to the company Sep 28, 2022, published by CPSC Oct 13, 2022
The product, in the report: Fleck 5600SXT 48,000 Grain Water Softener Digital SXT Metered Whole House System from Amazon.com (appears to have a brand change now)- [REDACTED]; includes black brine tank, water softener with resin (large black cylinder) and electronic display that attaches (via plastic threads included with product) to top of softener cylinder
We woke up on the morning of Thursday, September 22nd at about 5:45am to a garage with approximately 7-8 inches of water standing and continuing to fill (though water was escaping through newly broken wall). We immediately noticed that the top of our Pentair Water Softener had exploded off of the unit, gushing water into our garage and kitchen. It was gushing water up toward an electrical outlet (where softener was plugged in) as well almost rising to the level of outlets in garage (completely covering an electrical cord we had running). In addition to the risk of drowning our pets, this sudden rupture immediately placed the life of myself, my family, and our pets in grave danger. Had any of us walked into garage, there’s a high likelihood we would have been electrocuted.
As shown in photos obtained by us and the water mitigation company (and also stated by plumber that came out to restore water to our home), it’s evident that the top seal of the unit (where electrical component attaches to cylinder shaped water softener) containing the threads split diagonally, causing the electrical component to rupture above the unit and leaving a heavy stream of 75 PSI water running into garage throughout the night. The product had been purchased in March of 2019 through Amazon.com (from third party seller [REDACTED]), and is supposedly covered by a 5-year Pentair warranty. However, because of the complete loss of faith in the product by Pentair and the tens of thousands of dollars in property damage, we will likely never expose ourselves again to their unsafe product.
In retrospect, we now realize that we are not the first customers to which this explosion has occurred. There are other Amazon customers who have left product reviews stating a similar story regarding the unprovoked explosion of the top portion of their Pentair Fleck water softener.
- Model
- 5600 SXT
- Serial number
- 7527043-021619-0557
- Bought from
- Amazon.com from 3rd party seller Aplus Water LLC
- Bought
- Mar 1, 2019
- Where
- San Antonio, Texas: Home/
Apartment/ Condominium - Who was involved
- Age 32, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand Fleck, made or sold by Pentair Water Pool and Spa, Inc.
- How badly, in CPSC’s words
- Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
-
U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.