Aquasana water softeners or conditioners
1 report to CPSC, the latest made Jul 21, 2020. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 1report to CPSC
- Jul 21, 2020the latest report was made
- Jul 21, 2020the earliest
- 0with the company’s comments
- Brand
- Aquasana
- Maker
- A. O. Smith Water Products CompanyMakers, importers or sellers, as the reports name them
- Product
- Water softeners or conditionersAppliancesCPSC’s product type: Water Softeners or Conditioners (Appliances) (code 125), in Home Maintenance and Structures: Plumbing & Bath
By month
The numbers, as a table
| Month | Reports |
|---|---|
| July 2020 | 1 |
How badly anyone was hurt
- No one hurt 1 CPSC: Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
No one hurt Made Jul 21, 2020, sent to the company Jul 29, 2020, published by CPSC Aug 12, 2020
The product, in the report: Aquasana Counter top water filter - attached to faucet in kitchen Model AQ-4035
We purchased an Aquasana Countertop Water Filter several years ago. Aquasana claims that the unit filters tap water, removing contaminants, 60% of the fluoride and 90%+ of the chlorine. There is a diverter valve that diverts the water from the faucet into a hose. Then the water goes to a prefilter and then travels into a housed unit with 2 large filters and out to a second tube that goes to the faucet as filtered water. However the prefilter and the hoses have a faulty design that causes mold to form around and inside the prefilter and hoses. The water that goes thru the prefilter into the hose is supposed to be filtered, but instead it picks up mold from the prefilter and carries it all the way to the hose leading back to the faucet. You can actually see the mold in the hose. So the good water coming out of the faucet presumably has mold in it. We have replaced the housing, and diverter valve several times due to mold and leaking water problems. The diverter valve has a tendency to fail causing tap water to leak into the filtered water. The filter in the prefilter must be changed very often, but nothing we do can stop the mold from growing in the system. Unfortunately, we did not notice the problem right away because of the opaque colored hose. Even with the clearer hose, it is not obvious enough to see until quite a bit of mold has passed thru the system presumably into the filtered drinking water. I called Aquasana to tell them about the mold issue the first time I noticed it, but customer service was not helpful and insisted I buy another diverter valve. So I tried it again, but this time the hoses were more clear colored. That’s how I was able to see mold growing again in the hose that leads directly to the clean filtered water and out the faucet for drinking. I have been plagued by unusual health problems in the past several years, and we are wondering if the Aquasana unit with the moldy filtered water could have contributed to this. Can you please advise. We have not spoken to Aquasana. I tried to phone but there was no answer. I sent them an email, but have not heard back from them. However, we do not expect this time to be any different than the way they handled it last time. They completely disavow any responsibility for the mold growth due to the faulty design in their water filter. They insist that we sign up for their Water for Life Program where they force consumers to buy replacement filters on a monthly basis even though the consumer specifies a less frequent replacement filter schedule. As a Water for Life customer we would be “entitled” to free replacement parts and only pay shipping. Thank you for your help.
- Model
- AQ-4035
- Bought from
- Aquasana
- Where
- New York, New York: Home/
Apartment/ Condominium - Who was involved
- Age 53, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand Aquasana, made or sold by A. O. Smith Water Products Company
- How badly, in CPSC’s words
- Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
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U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.