Hearth Record

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RELIANCE WATER HEATER CO. electric water heaters

1 report to CPSC, the latest made May 11, 2012. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

  • 1report to CPSC
  • May 11, 2012the latest report was made
  • May 11, 2012the earliest
  • 0with the company’s comments
Brand
None given: no report names a brand, so the group is named for its maker, RELIANCE WATER HEATER CO.
Maker
RELIANCE WATER HEATER CO.Makers, importers or sellers, as the reports name them
Product
Electric water heatersCPSC’s product type: Electric Water Heaters (code 119), in Home Maintenance and Structures: Plumbing & Bath

By month

1 report from June 2011 to May 2012; the most in May 2012, 1.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
May 20121

How badly anyone was hurt

  • No one hurt 1 CPSC: Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

  1. No one hurt

    Made May 11, 2012, sent to the company Jun 27, 2012, published by CPSC Jul 12, 2012

    The product, in the report: Electric water heater (30-gallon)

    RE: DEFECTIVE WATER HEATER.

    ON MARCH 2, 2012 WE PURCHASED A RELIANCE 30-GALLON WATER HEATER MODEL NO. 630DORT, SERIAL NO. 1142JOOl792 AT JERRY’S SPRINGFIELD STORE. THE WATER HEATER WAS INSTALLED ON MARCH 3, 2012. AT THE FINISH OF THE INSTALLATION I [REDACTED] DISCOVERED THERE WAS NO GROUND CONNECTION HOLE OR SCREW IN THE ELECTRICAL CONNECTION AREA (SEE ENCLOSED PHOTOS). I TEMPORARILY ATTACHED THE ELECTRICAL CONNECTION GROUND WIRE TO ONE OF THE ELECTRIC COVER PLATE SCREWS.

    I [REDACTED] CALLED RELIANCE’S TOLL FREE NUMBER DURING THE FOLLOWING WEEK AND THEY WERE TOTALLY UNHELPFUL. I WAS ADVISED TO RETURN THE PRODUCT TO THE PLACE OF PURCHASE (COSTLY AND TIME CONSUMING). WHEN I TRIED TO POINT OUT THE POTENTIAL DANGERS I WAS SUBJECTED TO A “CANNED SPIEL” THAT BASICALLY SAID WE DON’T CARE. RELIANCE WAS NOT EVEN INTERESTED IN TAKING ANY INFORMATION REGARDING THIS DEFECT.

    I [REDACTED] CONTACTED JERRY’S AND THEY WERE VERY CONCERNED ABOUT THIS MATTER, GOING SO FAR AS TO CHECK THEIR EXISTING STOCK FOR GROUND CONNECTIONS. JERRY’S FURNISHED US A SELF-TAPPING SCREW TO PROPERLY CONNECT THE GROUND WIRE, WHICH WE INSTALLED.

    OUR MAJOR CONCERN IS THAT MOST WATER HEATERS ARE INSTALLED BY HOME OWNERS WHO MIGHT NOT NOTICE THE MISSING GROUND CONNECTION. WE BELIEVE THAT THIS SHOULD BE A MAJOR CONCERN TO RELIANCE BECAUSE ALL WATER HEATERS ARE INSTALLED WHERE PLUMBING LEAKS TYPICALLY OCCUR. THIS COULD LEAD TO A POTENTIAL SHOCK OR EVEN DEATH.

    Model
    630DORT
    Serial number
    1142JOOl792
    Bought from
    JERRY’S HOME IMPROVEMENT, Oregon
    Bought
    Mar 2, 2012
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    made or sold by RELIANCE WATER HEATER CO.
    How badly, in CPSC’s words
    Incident, No Injury

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Back to Electric water heaters

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

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Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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