Proterra electric water heaters
1 report to CPSC, the latest made Dec 6, 2025. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 1report to CPSC
- Dec 6, 2025the latest report was made
- Dec 6, 2025the earliest
- 0with the company’s comments
- Brand
- Proterra
- Maker
- Rheem Sales Company, IncMakers, importers or sellers, as the reports name them
- Product
- Electric water heatersCPSC’s product type: Electric Water Heaters (code 119), in Home Maintenance and Structures: Plumbing & Bath
By month
The numbers, as a table
| Month | Reports |
|---|---|
| December 2025 | 1 |
How badly anyone was hurt
- No one hurt 1 CPSC: Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
No one hurt Made Dec 6, 2025, sent to the company Dec 29, 2025, published by CPSC Jan 13, 2026
The product, in the report: Rheem Performance Platinum 50 gal smart high efficiency heat pump water heater model #XE50T10H45U1
I purchased a Rheem electric heat pump water heater, which started throwing error codes about 6 months after purchase regarding the condenser and condensate. Rheem diagnosed a new control board and lower element were needed and sent a tech out for repairs. The tech advised me that even though it has an electrical only mode, the units aren’t designed to be run in electrical only and that doing so burns out the elements. About a month after the repair, the error codes returned. Around the same time, I started experiencing electrical problems with other appliances in my house. I called Rheem tech service again, who walked me through some troubleshooting steps that involved testing the electrical. During the test, there was a large electrical short that resulted in popping and a large spark from the unit that also shorted out the breaker. Rheem advised me to replace the unit at that point. Interestingly, the problems I was experiencing with other appliances in the house stopped the once the water heater was disabled. This occurred in September 2024. The replacement unit I purchased began having similar problems within a few months after installing, just like the previous one. Rheem diagnosed a problem with a thermister and told me parts would be sent for repair. I received parts within a week, but never heard from a local repair company for a service visit. I called Rheem about this and was advised that the job was simple and it would be easier for the homeowner to do the repair, so no technician visit was scheduled. I was then sent an email with an instructional video on how to do the repair. I am handy and have done simple electrical work in my home (replaced outlets), so I have some knowledge of electrical wires, etc, but I imagine not every homeowner is like this. I performed the repair but the instructional video was strangely not accurate in how to access the area where the wires were housed nor did it show which wire I needed to be replaced (fortunately the wire I had to replace was different enough from the others that I could make a best guess). I’m not confident in the repair that was made, and am still having problems with the unit. I will be calling Rheem again and will likely need another water heater, but I will not be replacing with another Rheem unit. There is something inherently very wrong electrically with these units that I feel could lead to an electrical fire. It’s disturbing to me that the problems are so great that they’re affecting other appliances in my home. I also think it’s very irresponsible of Rheem to have customers run electrical tests and perform repairs. I feel these units pose a serious safety risk and should no longer be sold until Rheem has run more thorough product tests. I learned of your reporting agency through a website where someone else was documenting a similar issue. In their case, their unit had exploded and actually started an electrical fire. Please note the “when it happened” date provided represents the last time I heard the unit beep with an error code, but it has been throwing codes all year
- Model
- XE50T10H45U1
- UPC
- 020352758725
- Serial number
- Q042445163
- Bought from
- Home Depot
- Bought
- Sep 24, 2025
- Where
- Andover, Connecticut: Home/
Apartment/ Condominium - Who was involved
- Age 34, Unspecified
- The reporter’s relation to them
- Self
- As this report names them
- Brand Proterra, made or sold by Rheem Sales Company, Inc
- How badly, in CPSC’s words
- Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
-
U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.