Performance Platinum electric water heaters
1 report to CPSC, the latest made Dec 1, 2018. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 1report to CPSC
- Dec 1, 2018the latest report was made
- Dec 1, 2018the earliest
- 0with the company’s comments
- Brand
- Performance Platinum
- Maker
- Rheem Sales Company, IncMakers, importers or sellers, as the reports name them
- Product
- Electric water heatersCPSC’s product type: Electric Water Heaters (code 119), in Home Maintenance and Structures: Plumbing & Bath
By month
The numbers, as a table
| Month | Reports |
|---|---|
| December 2018 | 1 |
How badly anyone was hurt
- No one hurt 1 CPSC: Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
No one hurt Made Dec 1, 2018, sent to the company Dec 10, 2018, published by CPSC Jan 28, 2019
The product, in the report: Rheem Performance Platinum Water Heater Model #XE60T12EC55U0
The control panel on our Rheem Performance Platinum Electric Water Heater (Model XE50T12EC55UO) caught fire at 5:00 a.m December 01, 2018. We had to turn off breaker to stop fire. Extensive damage to control panel, wiring and insulation of water heater. Called Rheem 1-866-369-4786 to report, but was unable to continue with call because I didn’t have serial number of product. I then called technical support and was given a case number [REDACTED] and was sent an email requesting copy of receipt for purchase from June 2015 as well as pictures of the damage and yellow energy label on water heater. I was also told to call back on Monday (December 03, 2018) to speak with a Support Specialist.
- Model
- XE50T12EC55U0
- UPC
- Unknnown
- Serial number
- Unknown
- Bought from
- The Warehouse II, Florida
- Bought
- Jun 17, 2015
- Where
- Tampa, Florida: Home/
Apartment/ Condominium - Who was involved
- Unknown
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Performance Platinum, made or sold by Rheem Sales Company, Inc
- How badly, in CPSC’s words
- Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
-
U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.