Navien America electric water heaters
1 report to CPSC, the latest made Aug 1, 2012. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 1report to CPSC
- Aug 1, 2012the latest report was made
- Aug 1, 2012the earliest
- 0with the company’s comments
- Brand
- Navien America
- Maker
- NAVIEN AMERICA, INCMakers, importers or sellers, as the reports name them
- Product
- Electric water heatersCPSC’s product type: Electric Water Heaters (code 119), in Home Maintenance and Structures: Plumbing & Bath
By month
The numbers, as a table
| Month | Reports |
|---|---|
| August 2012 | 1 |
How badly anyone was hurt
- No one hurt 1 CPSC: Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
No one hurt Made Aug 1, 2012, sent to the company Aug 15, 2012, published by CPSC Aug 29, 2012
The product, in the report: Navien tankless water heater model CR-210A
We purchased a Navien Tankless water heater CR-210 in Feb. 2009. It was supposed to supply hot water on demand and save us a bundle in energy costs. It cost us about $1500.00 and $700 to install. From the beginning , the water heater did not work properly. We had to run the water 5-10 minutes just to get warm water. Although it wasn’t set to go on all the time, the tank never stopped running. We called the vendor and were told that it was supposed to work like that and there was nothing we could do. Our bill went up a hundred dollars a month instead of down. We put up with it until we no longer got any hot water. About that time, there was a recall on the product, so the plumbers came out to fix the unit. They found out that the wires on the mother board were crossed and the unit was put together wrong. Apparently, the unit had not been U.S. certified and was quite dangerous. The plumbers fixed the water heater, charging us several hundred dollars. We requested that Navien refund our money as they were supposed to pay for the recall and pay for the excess energy charges the defect had cost us. They refused to do either. I reported them to the BBB and they received no response. They are rated F on the Better Business Bureau website. We feel that this water heater should not have been put on the market uncertified and defective. The Navien America company did not honor the recall or the 12 year warrantee on this defective unit.
- Model
- CR-210 A
- Serial number
- 9085200810291053
- Bought from
- Ferguson Enterprises, California
- Bought
- Feb 17, 2009
- Where
- West Hills, California: Home/
Apartment/ Condominium - Who was involved
- Unknown
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Navien America, made or sold by NAVIEN AMERICA, INC
- How badly, in CPSC’s words
- Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
-
U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.