Reliance gas water heaters
1 report to CPSC, the latest made Jun 17, 2013. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 1report to CPSC
- Jun 17, 2013the latest report was made
- Jun 17, 2013the earliest
- 0with the company’s comments
- Brand
- Reliance
- Maker
- A. O. Smith Water Products CompanyMakers, importers or sellers, as the reports name them
- Product
- Gas water heatersCPSC’s product type: Gas Water Heaters (code 118), in Home Maintenance and Structures: Plumbing & Bath
By month
The numbers, as a table
| Month | Reports |
|---|---|
| June 2013 | 1 |
How badly anyone was hurt
- No one hurt 1 CPSC: Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
No one hurt Made Jun 17, 2013, sent to the company Jul 12, 2013, published by CPSC Jul 26, 2013
The product, in the report: Reliance Residential Gas Water Heater
[REDACTED] Consumer Product Safety Commission 4330 East West Highway Bethesda, MD 20814 Subject: Letter of Complaint Reliance Water Heater Company 500 Tennessee Waltz Parkway Ashland City, TN 37015 Letter of complaint On November 18,2012, I purchased a Residential Gas Water Heater for a manufactured home from Sun Valley Inc. in Truth or Consequences, NM 87901 (SN:1242A006850). The subject water heater functioned properly until approximately March 2013 when the water heater temperature regulation began to malfunction. Water temperature in the subject water heater is always above 130*F, even at the V AC setting which is suppose to maintain a water temperature of 55*F. A water temperature above 120*F is clearly hazardous, especially with children in the household. On June 3, 2013, I contacted Reliance Tech Support and spoke with Representative [REDACTED]. I advised her about my concern with the water heater temperature. She proceeded to ask me several questions about the manufactured home, including the location of the water heater. She advised me that the subject water heater was a Atmospheric Vent water heater and that I should have installed a Direct Vent water heater. Because of this all warranties were thus voided. I proceeded to review the Installation Manual and could not find any reference to what she was telling me. My findings were that all manual requirements were being complied with. On June 4, 2013, I again contacted Reliance and this time I spoke with Representative [REDACTED]. I advised him that I had spoke with Representative [REDACTED] on the 3rd and that I disagreed with what I had been told. Representative [REDACTED] once again asked me several questions about the manufactured home, including the location of the water heater. Again I advised them the water heater was located in a completely sealed enclosure at one end ofthe closet in the spare bedroom. He proceeded to tell me that the location of the subject water heater was not a proper location and thus the warranties on the water heater were voided. I explained to him that according to my research, I felt the subject water heater installation was in in full compliance with local, state and federal codes and regulations. He then requested that I send him photos of the subject water heater location so he could review them with his Supervisors. I agreed to do that. Approximately 5 minutes later, Representative [REDACTED] called me back and advised me he had reviewed the matter with his Supervisor and that the photos would not change anything. I asked Representative [REDACTED] to direct me to the manual section that described what they were telling me. He made an attempt to locate it as he had just reviewed it with his Supervisor but was unable to. He then asked if he could put me on hold so he could get the information from his Supervisor. I was on hold for one hour so I finally hung up hoping he would call me back, however, they never returned the call. Apparently Representative [REDACTED] was directed by his Supervisors to end all communications with me. In conclusion, I believe Reliance Water Heater Company did not fairly evaluate this matter. More importantly, Reliance acted in a very selfish, unprofessional manner, totally ignoring the safety issues related to this matter. They made no attempt to assist with troubleshooting the problem or advising me on how I could correct the problem. If replacement of the gas control valve/thermostat would correct the problem, I would have been willing to do that, at my cost. Respectfully, [REDACTED] CC: FTC-Bureau of Consumer Protection Washington, DC 20580 CC: Better Business Bureau Nashville, TN 37219 CC: Reliance Water Heater Company Ashland City, TH 37015
- Model
- Residential Gas Water Heater
- Serial number
- 1242A006850
- Bought from
- Truth or Consequences, New Mexico
- Where
- Elephant Butte, New Mexico: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Self
- As this report names them
- Brand Reliance, made or sold by A. O. Smith Water Products Company
- How badly, in CPSC’s words
- Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
-
U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.