Hearth Record

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[REDACTED] gas water heaters

1 report to CPSC, the latest made Jan 28, 2025. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

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At a glance

From SaferProducts.gov, released Oct 25, 2026.

  • 1report to CPSC
  • Jan 28, 2025the latest report was made
  • Jan 28, 2025the earliest
  • 0with the company’s comments
Brand
[REDACTED]
Maker
A. O. Smith Water Products CompanyMakers, importers or sellers, as the reports name them
Product
Gas water heatersCPSC’s product type: Gas Water Heaters (code 118), in Home Maintenance and Structures: Plumbing & Bath

By month

1 report from February 2024 to January 2025; the most in January 2025, 1.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
January 20251

How badly anyone was hurt

  • No one hurt 1 CPSC: Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

  1. No one hurt

    Made Jan 28, 2025, sent to the company Feb 3, 2025, published by CPSC Feb 25, 2025

    The product, in the report: AO smith manufactured gas valve for hot water heaters. [REDACTED]

    I had a state brand water heater (A O Smith) installed in 2020. in 2022 it started leaking natural gas at the valve. the valve was replaced and in Oct 2024 it started leaking gas again in the same spot. had a new one installed a few days later, new one leaked out of the box. A O Smith sent me brand new one, tht one leaked out of the box as well. about a week later I got another one from AO Smith as well as a new thermal coupler. again defective out of the box. this cost $860 in labor costs. after that AO Smith said to have plumber put in a new hot water heater of a different brand and they would pay for it except labor costs. [REDACTED] installed in november 2024 and cost $1500 in labor costs and no gas leak now. i filed comlaint to [REDACTED], employee from AO Smith reached out and after about a month they agreed to refund me $440. during this conversation the employee stated that the engineers messed up on the material for the gas valves and they arent strong enough for the bolts or gas pressure. they know this but have been trying to get their employees to tell consumers is a normal amount of gas, or its a special venting attribute, or they send out new parts and hope the customer gives us. the employee was disgruntled and said its been happening for a couple years now. I have talked to several other people with this issue that just allow the leak because their water heater is in an area away from living spaces. its not safe. There was recently a home explosion in my area and it got my mind on it again, went into [REDACTED] and its so scary how many people are having this problem.

    Model
    [REDACTED]
    Serial number
    various
    Bought from
    from the manufactorer
    Bought
    May 1, 2020, about then
    Where
    Powder Springs, Georgia: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand [REDACTED], made or sold by A. O. Smith Water Products Company
    How badly, in CPSC’s words
    Incident, No Injury

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Back to Gas water heaters

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 8, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

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Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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