Quietside gas water heaters
4 reports to CPSC, the latest made Feb 15, 2017. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 4reports to CPSC
- Feb 15, 2017the latest report was made
- Dec 9, 2014the earliest
- 0with the company’s comments
- Brand
- Quietside
- Makers
- Challenger Supply Holding and Daesung CEltic Enersys Co., LtdMakers, importers or sellers, as the reports name them
- Product
- Gas water heatersCPSC’s product type: Gas Water Heaters (code 118), in Home Maintenance and Structures: Plumbing & Bath
Other ways the reports write the brand (1)
“Quietside Tankless water heater DPW 99/120”
By month
The numbers, as a table
| Month | Reports |
|---|---|
| February 2017 | 1 |
| March 2015 | 1 |
| February 2015 | 1 |
| December 2014 | 1 |
How badly anyone was hurt
- Hurt, no treatment 1 CPSC: Injury, No First Aid or Medical Attention Received
- No one hurt 1 CPSC: Incident, No Injury
- No incident, no one hurt 1 CPSC: No Incident, No Injury
- Not said 1 CPSC: Unspecified
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
No one hurt Made Feb 15, 2017, sent to the company Mar 29, 2017, published by CPSC Apr 12, 2017
The product, in the report: Quietside gas water heaters. Model DPW-120A. We have three identical products with different serial numbers.
My home gas boiler units and water heater were recalled. It is part of the safety recall. The units were reported to be overheating and possibly causing fires. When I inspected mine I found that the units were running too hot. And recently, the unites usually stop work and cannot supply hot water.
- Model
- Model: DPW-120A; Product Number: B1927312-00000;
- Serial number
- 961091002776; 961091001959; The third one’s number is not .
- Where
- Providence, Rhode Island: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Quietside, made or sold by Daesung CEltic Enersys Co., Ltd
- How badly, in CPSC’s words
- Incident, No Injury
-
Not said Made Mar 11, 2015, sent to the company Mar 19, 2015, published by CPSC Apr 2, 2015
The product, in the report: Product constantly stops working leaving me with no heat and hot water> In past have been able to reboot by shutting off and restarting. No longer will reboot and according to recall is a fire hazard!
quietside tankless on recall. Registersd online through Challenger supply. Received parts to fix problem Jan 16,2015. Have not heard from clinician/mechanic to fix problem. Since March 9 2015 have been without heat and hot water. System has failed and despite numerous phone calls have not been scheduled for repair! DESPERATE! I live in Boston!
- Model
- DPW99/
120 - Where
- Boston, Massachusetts: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Quietside Tankless water heater DPW 99/
120, made or sold by Challenger Supply Holding - How badly, in CPSC’s words
- Unspecified
-
No incident, no one hurt Made Feb 3, 2015, sent to the company Mar 2, 2015, published by CPSC Mar 17, 2015
The product, in the report: Quietside tankless water heater
The consumer was notified by [REDACTED], her home contractor, that her unit was affected by recall #15-026. The consumer contacted the firm and requested the remedy. The consumer received the part and on 01/02/15 (estimated) the unit was repaired.
On 01/25/15 the consumer noticed a blinking light on the unit. The consumer saw error code “A7” and according to the manual it means a Gas Valve Failure.
The consumer has not contacted the firm but she informed her contractor of this issue. On 01/26/15 [REDACTED] spoke with the firm and the company who sold him the unit. [REDACTED] has not been able to speak with anyone that can assist with getting the unit repaired.
The consumer is concerned about her safety and would like her unit working properly.
The Rep. that sold the unit to Bi Lo Supply has not returned calls to the consumer’s contractor [REDACTED] [REDACTED] The consumer has not had hot water since 1-25-14. No one is willing to help get this problem solved. The consumer does not want to put more money in this unit, as she has only heard bad reports on this unit.
- Model
- ODW180A
- UPC
- Unknown
- Serial number
- Unknown
- Where
- Jersey Shore, Pennsylvania: Home/
Apartment/ Condominium - Who was involved
- Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Quietside, made or sold by Daesung CEltic Enersys Co., Ltd
- How badly, in CPSC’s words
- No Incident, No Injury
-
Hurt, no treatment Made Dec 9, 2014, sent to the company Jan 6, 2015, published by CPSC Jan 21, 2015
The product, in the report: Quietside dual purpose gas water heater. Model DPW-199A
My home gas boiler unit and water heater was recalled. It is part of the safety recall by Quietside and Coaire. The unit was reported to be overheating and possibly causing fires. When I inspected mine I found that the unit was running too hot and the heat has degraded the seal on the exhaust system allowing the unit to release exhaust gas into the home. The risk of carbon monoxide poisoning from the exhaust was not mentioned in the recall.
The unit has been repair four times prior and has had five problems. One could not be fixed and had to be corrected by adding an external component. I believe the entire unit needs to be replace.
- Model
- DPW-199A
- Bought
- Oct 1, 2012, about then
- Where
- Spring CIty, Pennsylvania: Home/
Apartment/ Condominium - Who was involved
- Age 32, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand Quietside, made or sold by Challenger Supply Holding
- How badly, in CPSC’s words
- Injury, No First Aid or Medical Attention Received
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
-
U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.