Filterqueen vacuum cleaners

The reports, as CPSC published them

1. No one hurt

   Made Oct 23, 2013 · , sent to the company Dec 23, 2013 · , published by CPSC Jan 8, 2014

   The product, in the report: Floor Cleaner

   The consumer stated that the electrical connect of the handle of the hose on his floor cleaner started to emit smoke. The consumer stated that he had been using his floor cleaner for approximately 20 minutes. The consumer stated that he stopped using the cleaner immediately and noticed that the plastic on the handle of the hose was melting.

   The consumer stated that he disconnected the floor cleaner and it immediately stopped emitting smoke. No one was injured and that there no damages to his home structure. The consumer stated that he contacted the manufacturer and they informed him that his model was not a part of the recall. He stated that the representative informed him that he would need to pay $175 to repair the floor cleaner. The consumer stated that he believes that this product should be investigated due to the fire and burn hazard that it poses to consumers.

   Model

   Majestic 360

   UPC

   Unknown

   Serial number

   20101169

   Bought from

   Ebay.com

   Bought

   Jun 1, 2012, about then

   Where

   Evergreen, Colorado: Home/Apartment/Condominium

   Who was involved

   Male

   The reporter’s relation to them

   Self

   As this report names them

   Brand Filterqueen, made or sold by HMI INDUSTRIES INC. DBA HEALTH MOR

   How badly, in CPSC’s words

   Incident, No Injury

2. No one hurt

   Made Jan 14, 2013 · , sent to the company Jan 30, 2013 · , published by CPSC Feb 13, 2013

   The product, in the report: Vacuum cleaner, Majestic Filter Queen

   I was using the vacuum to clean my floors. The vacuums electrical was shorting off and on. The vacuum starting smoking and the plugs burnt up.

   Model

   M360SS

   UPC

   M360SS

   Serial number

   47090491

   Bought from

   Gift

   Where

   Hampstead, North Carolina: Home/Apartment/Condominium

   Who was involved

   Unspecified

   The reporter’s relation to them

   Unspecified

   As this report names them

   Brand Filterqueen / Majestic, made or sold by HMI INDUSTRIES INC. DBA HEALTH MOR

   How badly, in CPSC’s words

   Incident, No Injury

3. Hurt, no treatment

   Made Feb 4, 2012 · , sent to the company Feb 13, 2012 · , published by CPSC Feb 28, 2012

   The product, in the report: Vacuum Cleaner

   We own a Filter Queen Vacuum and two Defenders systems, purchased in 2005. We paid thousands of dollars for these 3 items. The Filter Queen Vacuum has now started on fire in our home TWICE. Once after the initial purchase and we received a new hose, wand and cleaning head in 2008 and now again the other night November 16, 2011. We contacted the 800 # on the vacuum who directed us to a “company” 800#. The individual we spoke with who finally called us back on Friday, November 18 said that we were part of a recall and they’d send us all new parts AGAIN. I explained that it had this time burned my sons hand, ruined a 5’ X 7’ area rug and we no longer trusted ANY of these products in our home. We had trusted them twice now and this was no longer acceptable, not to send us the new parts, that we wanted to return these three products and get our money back. It is not fair to us that we would pay this much for their products, only to have them start on fire on us TWICE!!!! We asked about why we weren’t notified of any recalls?? I was originally told they had no idea and later told we must have thrown the notice away!. I then stated we must have been under TWO recalls OR they sent us faulty products the first time it caught on fire... they didn’t know. No one returned my call on Monday, however on Tuesday, November 22 when I got home from work there was a box with the new parts sitting outside my home. I called and left a message for [REDACTED] to please call me first thing this morning, Wednesday, November 23... [REDACTED] just finally called me at 1:14pm and said his supervisor told him to send the new products. I explained that I had told him NOT to send them as like I stated earlier, we no longer trusted Filter Queen or ANY of their products. I am now going to seek legal advice as this is an extremely upsetting and serious matter to us, but apparently NO BIG DEAL to this company. I’m explained that I was hopeful that someone within their organization would understand just how serious this is and respectfully refund our money for the vacuum, two defenders, our carpet and the trauma they’ve put my kids through. This has went on for weeks and they are discussing paying us for the vacuum only, however, it has now been over a week (since December 20, 2011) since we’ve heard anything from Filter Queen/Health Mor. We’ve called, emailed, etc., numerous times since this whole nightmare started and are really appalled at the lack of concern from Health Mor over their product starting on fire now twice in our home, our son was burned (albeit not major, but he was burned) we’ve never received a recall, etc.

   Model

   M360

   Serial number

   36040306

   Bought from

   Air Systems V

   Bought

   Feb 19, 2005

   Where

   Oregon, Wisconsin: Home/Apartment/Condominium

   Who was involved

   Age 17, Male

   The reporter’s relation to them

   My Child

   As this report names them

   Brand Filter Queen, HMI Industries, made or sold by HMI INDUSTRIES INC. DBA HEALTH MOR

   How badly, in CPSC’s words

   Injury, No First Aid or Medical Attention Received

CPSC’s disclaimer

Sources