SCOTT paper products

3 reports to CPSC, the latest made Jan 30, 2023. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

3reports to CPSC
Jan 30, 2023the latest report was made
Jan 4, 2012the earliest
3with the company’s comments

Brand: SCOTT
Maker: KIMBERLY-CLARK CORP.Makers, importers or sellers, as the reports name them
Product: Paper productsCPSC’s product type: Paper Products (code 1137), in Containers & Packaging: Paper & Cardboard

By month

2 reports from February 2022 to January 2023; the most in January 2023, 2. 1 earlier report, since January 2012, is in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
January 2023	2
January 2012	1

How badly anyone was hurt

Seen by a doctor or nurse 1 CPSC: Injury, Seen by Medical Professional
Hurt, care not known 2 CPSC: Injury, Level of care not known

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

Hurt, care not known
Made Jan 30, 2023, sent to the company Feb 1, 2023, published by CPSC Feb 15, 2023

The product, in the report: I used ONE ROLL SCOTT toilet paper that I purchased recently to the Cafasso’s Market [REDACTED] . It smelled like someone had cleaned the oily floors of a filthy place with it. It caused itchiness and skin irritation. Also this product was very humiliating to be sold to the people too, because it was very very thin.. How can you sell a toilet paper that is so thin?! Anyway I stopped using their product. I did NOT call the market that I purchased this toilet paper,because I have told them many months ago about this defective product, but they did NOT care.. .I still have some of it left over, so that just in case if the manufacturer wants some of it to try and smell it by themselves. I have just reported SCOTT’s toilet papers that I got from [REDACTED] and now it is another product from the same brand, but sold to a different market. Why is so? Is anyone inspecting this brand and their products and holding them accountable for their nasty products?! Clearly SCOTT’s brand have NO integrity in conducting business, neither do they care about the safety or the quality of their products.As customer’s we need a production date and an expiration date on every product.

I used ONE ROLL SCOTT toilet paper that I purchased recently to the Cafasso’s Market [REDACTED] . It smelled like someone had cleaned the oily floors of a filthy place with it. It caused me itchiness and skin irritation,when I used it. Also this product was very humiliating to be sold to the people too, because it was very very thin.. How can you sell a toilet paper that is so thin?! Anyway I stopped using their product. I did NOT call the market that I purchased this toilet paper,because I have told them many months ago about this defective product, but they did NOT care.. .I still have some of it left over, so that just in case if the manufacturer wants some of it to try and smell it by themselves. I have just reported SCOTT’s toilet papers that I got from [REDACTED] and now it is another product from the same brand, but sold to a different market. Why is so? Is anyone inspecting this brand and their products and holding them accountable for their nasty products?! Clearly SCOTT’s brand have NO integrity in conducting business, neither do they care about the safety or the quality of their products.AS CUSTOMERS WE NEED A CLEAR PRODUCTION AND EXPIRATION DATE ON EACH OF THESE PRODUCTS AND EVERY OTHER PRODUCT TOO.

UPC
054000200427
Bought from
CAFASSO’s MARKET located at 1214 Anderson Ave, New Jersey
Bought
Jan 15, 2023, about then
Where
FORT LEE, New Jersey: Home/Apartment/Condominium
Who was involved
Age 46, Female
The reporter’s relation to them
Self
As this report names them
Brand SCOTT, made or sold by KIMBERLY-CLARK CORP.
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(2/14/2023) KIMBERLY-CLARK CORP.: Thank you for notifying us about this report concerning SCOTT®1000 Toilet Paper. We understand the importance of product comfort and safety, which is why we have rigorous quality control practices in place when manufacturing all our brands. All components in our products have been evaluated and tested to help ensure they are safe for their intended use. Any concerns regarding the safety of Kimberly-Clark products are taken very seriously and investigated by an interdisciplinary team including safety and quality representatives. Regarding this incident, we did not receive a lot/batch code or sample that would allow us to investigate further. However, consumer feedback is analyzed monthly to monitor trends and to quickly identify any rise in complaints, regardless of existing quality controls in the manufacturing site. Although we were unable to confirm the reported issue, we will continue to monitor for such events to help us understand the consumer experience. Kimberly-Clark is committed to delivering safe, high-quality products, and we appreciate the opportunity to address any concerns.

CPSC report 20230130-3BC68-2147351046. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Jan 15, 2023, sent to the company Jan 19, 2023, published by CPSC Feb 2, 2023

The product, in the report: There are four toilet paper rolls in this package and they are wrapped in a plastic bag that has an orange color in the middle and there it writes Comfort Plus and the word Scott on a blue background on top at a part of this plastic bag with a yellow background it is written 4 mega rolls equal 16..At the back of the package is written scottbrand.com and the tel# [REDACTED] KIMBERLY CLARK CORP.Dept.SCPM -[REDACTED] It is not the first time that the toilet papers from this brand stink. I have also had paper towels in the past from this brand that had a bad odor too.I was hesitant to buy Scott products, but I decided to buy the toilet papers from them, not to be surprised they stank and made me sick too. Here I am reporting them as they should have been reported long time ago as well. Why are all these filthy products sold out at the American markets like that?!Please raise the issue of having just about anything and everything no matter what sold out in our markets. Thanks!

I purchased Scott Comfort Plus 4 Mega rolls Clog free and Septic Safe toilet papers at Walgreens located at [REDACTED] around January 5th of 2023. No the package was not damaged and or open in any way. When I opened it and started to use the toilet paper rolls I noticed that they had a bad odor,when I used them I started to get skin irritaion and infection at the genital area,these signs disappeared when I stopped using those toilet papers. Please inspect ALL the toilet papers in the market, because most of them do have bad odors on them and are infecting us. Why is that in the American market most of the items are defective and or have bad odors, are not safe ect ect..Please raise the issue at the upper levels, we as consumers need for our items not to have any issues when they go out there for sale.Also please upscale our request to the upper levels of the Consumer Product Safety Commission and other institutions that we as consumers ask for every report that is proved to be accurate to be monetarily rewarded with double of the price that we pay for the reported item and this money should come from the fines that both the manufacturer and the sellers are charged with. We are taking time from our busy lives to report all of these bad products.THANK YOU!

UPC
054000542572
Bought from
Walgreens
Bought
Jan 5, 2023, about then
Where
Fort Lee, New Jersey: Home/Apartment/Condominium
Who was involved
Age 46, Female
The reporter’s relation to them
Self
As this report names them
Brand SCOTT, made or sold by KIMBERLY-CLARK CORP.
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(2/1/2023) KIMBERLY-CLARK CORP.: Thank you for notifying us about this report concerning SCOTT® ComfortPlus™ Toilet Paper and SCOTT® Paper Towels. We understand the importance of product comfort and safety, which is why we have rigorous quality control practices in place when manufacturing all our brands. We have contacted this consumer to learn as much as possible about the situation and to address any questions or concerns she may have.
All components in our products have been evaluated and tested to ensure they are safe for their intended use. Any concerns regarding the safety of Kimberly-Clark products are taken very seriously and investigated by an interdisciplinary team including safety and quality representatives. When possible, and at the consent of the consumer involved, product samples are requested to allow for close examination of the product in relation to the consumer’s experience. With this incident report, we did not receive a lot/batch code or sample that would allow us to investigate fully. However, consumer feedback is analyzed monthly to monitor trends and to quickly identify any rise in complaints, regardless of existing quality controls in the manufacturing site. Although we were unable to confirm the reported issue, we will continue to monitor for such events to help us understand the consumer experience. Kimberly-Clark is committed to delivering safe, high-quality products, and we appreciate the opportunity to address any concerns.

CPSC report 20230115-2AFE3-2147351379. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Jan 4, 2012, sent to the company Feb 14, 2012, published by CPSC Mar 7, 2012

The product, in the report: single layer Toilet Paper

Consumer stated that the toilet paper she has been using has caused her to receive burns to her front side and backside area, she feels that all brands of these toilet paper contains toxic chemical [REDACTED]. She stated that her body area burns all the time wherever the paper touches.
Consumer has seen a medical physician but it was determined that the symptoms was caused by the toilet paper.
12/2011 Consumer stated that she has contacted the manufacturer who advised that they would report it. She stated that she is unable to find any toilet paper that is toxic free.
Consumer is concerned that these toxic toilet paper should be removed from the market.
Consumer feels that these products are a health hazard and should be reported.Consumer says the product was changed about a year ago.This product should be taken off the market and old formulas that they used should be reinstated. This is like recycling toxic soup of various chemicals from various producs all put together. Also formaldehyde in any product is very toxic and so is any recycling product. Formeldehyde should not be used in any personal product.

Model
unknown
UPC
unknown
Serial number
unknown
Bought from
Wegmans, New York
Where
Syracuse, New York: Home/Apartment/Condominium
Who was involved
Age 81, Female
The reporter’s relation to them
Self
As this report names them
Brand Scott, made or sold by KIMBERLY-CLARK CORP.
Reports CPSC links to it
20120125-A47DC-1226727
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(2/24/2012) KIMBERLY-CLARK CORP.: Thank you for bringing this report about SCOTT® bathroom tissue to our attention. We are sorry for any distress this consumer experienced. Because the safety of our product is our number one priority, we have rigorous quality control practices in place when manufacturing SCOTT® bath tissue.
Any concerns regarding the safety of Kimberly-Clark products are taken very seriously and investigated by an interdisciplinary team including safety and quality representatives. When possible, and at the consent of the consumer involved, product samples are requested for review to determine if there are any steps that we can take to prevent a recurrence. Where product information is provided that allows the specific machine to be identified, quality systems information for the lot are reviewed. When detailed product information is unavailable, investigations are focused on the expected equipment and processes where the reported products were made.
When this report was shared with us, we reviewed the contacts from this consumer dating back to 2001. At the time of the alleged incident, the consumer did not contact us to report this situation and therefore neither samples nor specific information about the lot of product were available for investigation. A thorough safety review has been conducted on the product and its constituents, and the product is safe for its intended use. Reports of this specific nature are extremely rare.
Kimberly-Clark is committed to delivering safe, high quality products, and we appreciate the opportunity to address any concerns.

CPSC report 20120104-1AD18-1222971. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

SCOTT paper products

At a glance

By month

How badly anyone was hurt

The reports, as CPSC published them

CPSC’s disclaimer

Sources

How to read a record

Every fact names its source.

A number never stands alone.

What needs attention is marked.

The public record comes first.