Puffs paper products

4 reports to CPSC, the latest made Jul 17, 2019. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

4reports to CPSC
Jul 17, 2019the latest report was made
Aug 30, 2012the earliest
4with the company’s comments

Brand: Puffs
Maker: The Procter & Gamble CompanyMakers, importers or sellers, as the reports name them
Product: Paper productsCPSC’s product type: Paper Products (code 1137), in Containers & Packaging: Paper & Cardboard

Other ways the reports write the brand (2)

“Puffs Lotion Tissues” and “Puffs Plus Lotion with the scent of VICKS”

By month

2 reports from August 2018 to July 2019; the most in July 2019, 1. 2 earlier reports, since August 2012, are in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
July 2019	1
February 2019	1
April 2014	1
August 2012	1

How badly anyone was hurt

Emergency room 1 CPSC: Injury, Emergency Department Treatment Received
Seen by a doctor or nurse 1 CPSC: Injury, Seen by Medical Professional
Hurt, no treatment 2 CPSC: Injury, No First Aid or Medical Attention Received

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

Hurt, no treatment
Made Jul 17, 2019, sent to the company Jan 22, 2020, published by CPSC Feb 5, 2020

The product, in the report: scented facial tissues I did not purchase the product. The packages of tissue appeared intact. I contacted the manufacturer in July; the problem persists. Puffs Plus Lotion with the scent of Vicks is emitting an enormous amount of menthol, which diffuses throughout the store. Any other items in the area, including paper products such as paper towels, tissues and toilet paper absorb this scent. For people with allergies, migraines and any chemical sensitivity, this is also unavoidable. Not only must I avoid the area in the grocery store carrying Puffs with Vicks, but I have to go out of my way to find stores that do not carry this product in order to purchase staples such as paper towels and toilet paper. Perhaps is P&G could package the Puffs with a more effective wrap Approximately 31% of people are chemically sensitive.

(07/12/2019) The consumer stated that smell of VICKS is leaking out of the boxes of the product that are on the shelves at the Morton Williams store in Manhattan. The smell is also getting into the surrounding products.
The consumer stated that she is sensitive to scents and this smell caused her to have migraine headaches.
The consumer stated that the boxes should be packaged differently.
The consumer contacted the manufacturer and was thanked for the information.

Where
Manhattan, Unspecified: Other
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Puffs Plus Lotion with the scent of VICKS, made or sold by The Procter & Gamble Company
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(1/30/2020) The Procter & Gamble Company: Thank you for reaching back out via the CPSC regarding Puffs Plus Lotion with the Scent of Vick’s Facial Tissues. We regret this consumer’s continued disappointment and appreciate the time you’ve taken to let us know about it. As previously shared, Puffs products and packaging are formulated with great care and attention to safety. We carefully evaluate the safety of our products and ingredients before they go to market, using well-established risk assessment methods. These risk evaluations are a mandatory part of our product development process and begin during the early stages of a product’s design.
In addition, we maintain an ongoing monitoring program for quality and safety because the safe use of our products is always our highest priority. The information you provided is important to our ongoing efforts to maintain high standards, and it has been shared with our Quality Assurance (QA) Team and with our P&G Safety Team.
We understand some people may have unique sensitivities to some of the ingredients used in every day products and appreciated the opportunity to address the feedback provided by this consumer. Be assured that the report and request for a modification to the packaging was shared internally and be assured we continue to make our unscented Puffs products.
Again, we thank you for bringing this to our attention and encourage consumers with questions or concerns about our products to continue to contact us directly, so we can capture all concerns and be of assistance.
Thanks for getting in touch.

CPSC report 20190717-7F8A5-1888811. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Feb 6, 2019, sent to the company Apr 3, 2019, published by CPSC Apr 24, 2019

The product, in the report: Puffs Plus Lotion Facial Tissues (3-pack)

The submitter is reporting the product for posing a health hazard. He believes the product gave him Molluscum contagiosum.
He was grabbing a tissue when he noticed a substance and he described it as dried vomit. He inspected the tissue box and he didn’t notice signs of tampering from the outside. He indicated that he is a quarter into the box.
After approximately a week after using the product he visited a physician and was diagnosed with Molluscum contagiosum.
He plans to contact the firm and report the matter.

Model
Unknown
UPC
Unknown
Serial number
Unknown
Bought from
Walmart, New Jersey
Bought
Dec 15, 2018, about then
Where
Ewing Township, New Jersey: Home/Apartment/Condominium
Who was involved
Age 34, Male
The reporter’s relation to them
Self
As this report names them
Brand Puffs, made or sold by The Procter & Gamble Company
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(4/9/2019) The Procter & Gamble Company: Thank you for reaching out via the CPSC regarding Puffs Plus Lotion Facial Tissues. We regret any discomfort you experienced and we appreciate your bringing this incident to our attention and hope your recovery is going well. We also appreciate the time you took to contact us directly via our Consumer Relations Team so we could better understand what happened and address any concerns. In addition to retrieval material, a questionnaire has been sent via postal mail to collect additional information about your experience and we hope you take the time to complete and return it to us at your earliest convenience. We also hope you return the product as requested so additional follow up can be done, but we do appreciate your sharing the production code and photos so an investigation into this matter could be completed. Based on the photos and production code you provided, our Quality Assurance Team conducted an investigation and was unable to determine the identity and origin of the substance you found in your box of tissues. The substance could not be attributed to our production materials or manufacturing process and the plant had no abnormalities for the production code provided.
Please know, the safety of the people who use our products is at the foundation of everything we do. Our Puffs products are formulated with great care and attention to safety. We carefully evaluate the safety of our products and ingredients before they go to market, using well-established risk assessment methods. These risk evaluations are a mandatory part of our product development process and begin during the early stages of a product’s design. In addition, we maintain an ongoing monitoring program for quality and safety because the safe use of our products is always our highest priority.
Again, we appreciate the opportunity to address any issues consumers may have about our products and hope you will return the product and questionnaire.
Thank you again for bringing this to our attention.

CPSC report 20190206-EB4B5-1830621. Submitter: Consumer Search for it on SaferProducts.gov
Emergency room
Made Apr 2, 2014, sent to the company Apr 10, 2014, published by CPSC Apr 24, 2014

The product, in the report: facial tissues, scented

51 y/o female with a history of allergies and one prior episode of anaphylaxis blew her nose with a scented Puffs facial tissue. She breathed in the scent and immediately noted something irritating her thoat and then became extremely short of breath, wheezy and dyspneic. EMS was called and on arrival she was noted to be short of breath and wheezing in both lungs. was was treated with [REDACTED], [REDACTED] and IM epinephrine. By the time she arrived in the Emergency Department her symptoms had resolved.

Model
The patient may be able to provide more information.
Where
Winchester, Massachusetts: Street or Highway
Who was involved
Age 51, Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Puffs, made or sold by The Procter & Gamble Company
How badly, in CPSC’s words
Injury, Emergency Department Treatment Received

The company’s comments, in its own words

(4/24/2014) The Procter & Gamble Company: Thank you for bringing this incident to our attention. Please know we are very sorry to hear of your patient’s experience and appreciate your efforts to contact us directly about this matter. We’d like to assure you Puffs facial tissues are extensively evaluated for safety and go through strict quality checks. Additionally, we continue to monitor the safety of our products after they are marketed.
Based on our follow-up correspondence, we now understand that the product used was Puffs Plus Lotion. We offer two versions, Puffs Plus Lotion (which is unscented) and Puffs Plus Lotion with the Scent of Vicks. If the tissue your patient used was Puffs Plus Lotion and had a noticeable scent, it may have been stored near items with a strong fragrance such as air fresheners, detergents, soaps, etc., the tissues and package could have absorbed their scent. The lotion ingredients are printed on the cardboard panel which consumers lift off the package to open the box for all Puffs Plus Lotion offerings and the Puffs Plus Lotion with the Scent of Vicks is labeled as “With the scent of Vicks’ on the packaging as well.
At Puffs, the safe use of our products is our top priority and we take reports of this nature seriously. Our Health and Safety Team would like to gather additional information about this experience. On April 10, we sent a mailing to your office which includes a questionnaire to be completed by the involved party, a request to return the product, and postage-paid return envelopes your patient can use to mail these items to us. We would appreciate it if you would forward our mailing to the involved party to help us gain a better understanding of her experience.
If you have additional questions, please let us know. As always we encourage consumers with questions or comments about our products to contact us directly so that we might be of assistance to them.

CPSC report 20140402-4BD13-2147445818. Submitter: Health Care Professional Search for it on SaferProducts.gov
Hurt, no treatment
Made Aug 30, 2012, sent to the company Sep 11, 2012, published by CPSC Sep 25, 2012

The product, in the report: Puffs Lotion Tissues - 3 boxes -124 ply tissues per box 21.3cm x 20.8cm Serial Code embossed on side of boxes: 2130u0201s

When recently using a new box of Puffs Lotion Tissues - 3 pack/21.3cm x 20.8cm (Procter & Gamble) I noticed a very strong chemical smell from the tissues. The odor reminded me of a lemon scented cleaning chemical. When I took the first tissue from the box and used it, I was overwhelmed by the chemical smell, and it gave me a headache. I also experienced a burning sensation on my top lip, where the tissue came in contact with my lip. I continue to feel the burning sensation on my top lip 16 hours after coming in contact with the product. The chemical smell from the box of tissues (all the boxes have the same lemon scented chemical smell) was so overpowering when it was near my bed, approximately 1 foot from my head, that I had to remove the tissues from my immediate sleeping area. My children also complained of the chemical smell on the tissues. I purchased two packages of the Puffs Lotion Tissues - 3 pack yesterday (August 16, 2012) and the other package, on inspection, also has the strong lemony chemical smell. Both packages were securely wrapped in plastic when they were purchased.

Serial number
2130u0201s
Bought from
A&P, New York
Bought
Aug 16, 2012
Where
Mount Kisco, New York: Home/Apartment/Condominium
Who was involved
Age 47, Female
The reporter’s relation to them
Self
As this report names them
Brand Puffs Lotion Tissues, made or sold by The Procter & Gamble Company
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(9/24/2012) The Procter & Gamble Company: At Puffs, the safe use of our products is our top priority. Please know we take this and all consumer comments very seriously. We’d like to assure you that our products are extensively evaluated for safety and go through strict quality checks. We’re sorry to hear of your experience and understand why this would be upsetting to you. We appreciate the time you’ve taken to contact us directly to bring this matter to our attention. Based on the product information you provided in your report, we carefully reviewed the data for this production shift. Our investigation shows all product was manufactured within specifications and testing of the retained product from the same production lot indicated no unexpected odor or lemony scent. It may be helpful to know, Puffs facial tissues are fragrance-free (with the exception of Puffs Plus Lotion with a Scent of Vicks), and we wouldn’t expect the tissues you purchased to have a scent or odor. However, if your packages were stored or shipped near items with strong fragrance, such as air fresheners, detergents, soaps, etc., the tissues and packages could have absorbed their scent.
We want consumers to use our products with confidence and hope this information is helpful. If we can be of additional assistance, you can reach us by calling our Consumer Care Line at 1-866-607-5535. We value your loyalty and appreciate the opportunity to address your concerns.

CPSC report 20120830-05A10-1269242. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Puffs paper products

At a glance

By month

How badly anyone was hurt

The reports, as CPSC published them

CPSC’s disclaimer

Sources

How to read a record

Every fact names its source.

A number never stands alone.

What needs attention is marked.

The public record comes first.