Charmin paper products
5 reports to CPSC, the latest made Jul 1, 2026. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 5reports to CPSC
- Jul 1, 2026the latest report was made
- May 23, 2014the earliest
- 5with the company’s comments
- Brand
- Charmin
- Maker
- The Procter & Gamble CompanyMakers, importers or sellers, as the reports name them
- Product
- Paper productsCPSC’s product type: Paper Products (code 1137), in Containers & Packaging: Paper & Cardboard
By month
The numbers, as a table
| Month | Reports |
|---|---|
| July 2026 | 1 |
| February 2023 | 1 |
| September 2018 | 1 |
| June 2018 | 1 |
| May 2014 | 1 |
How badly anyone was hurt
- Seen by a doctor or nurse 1 CPSC: Injury, Seen by Medical Professional
- Hurt, care not known 2 CPSC: Injury, Level of care not known
- No one hurt 2 CPSC: Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
No one hurt Made Jul 1, 2026, sent to the company Aug 24, 2026, published by CPSC Sep 16, 2026
The product, in the report: Toilet paper
This report documents an incident involving a consumer who discovered mold contamination in a sealed package of toilet paper. Upon realizing that the product contained visible mold, she became concerned about the potential health risks to herself and her family, as toilet paper is an essential hygiene item used daily and in close contact with the body. After identifying the contamination, she visited her local Walmart store to report the issue and seek assistance. When she presented the affected product to store personnel, the employees took the toilet paper from her and discarded it into the trash. Although the physical product is no longer in her possession, she had previously taken clear photographs documenting the mold contamination and the condition of the product at the time of discovery. The consumer states that this incident has caused her significant stress and anxiety. She is particularly concerned that exposure to mold—especially in a household product used by multiple family members—could have posed serious health risks. Mold exposure has the potential to trigger allergic reactions, respiratory issues, and illness, which has heightened her concern about what could have happened had the product been used before the contamination was discovered. Given the circumstances, the consumer is requesting compensation. Her request is based on:
The distress and inconvenience caused by the incident. The potential health risks posed to her family. The fact that the product was defective at the time of purchase. The loss of the product itself, which was discarded by store staff during her complaint process.
She is prepared to provide photographic evidence of the mold contamination to support her claim.
- Bought from
- Walmart, Texas
- Bought
- Jun 25, 2026
- Where
- Unspecified: Unspecified
- Who was involved
- Female
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Charmin, made or sold by The Procter & Gamble Company
- How badly, in CPSC’s words
- Incident, No Injury
-
Hurt, care not known Made Feb 10, 2023, sent to the company Feb 21, 2023, published by CPSC Mar 7, 2023
The product, in the report: ON 02-09-23 I purchased Charmin 4=16 Mega roll Ultra Soft at Walgreens located at [REDACTED]. The rolls had a bad odor on them a nasty oily odor. I used the first roll and I got sick and had a bad painful irritated area in the genital organs and an infection with bad odor in my genital organs too..... Also I got nausea from the bad odor of these rolls.It is truly discusting to have these toilet papers NOT being sterilized and sealed from a lab that they have been sterilized. Please push for enforcing rules where the toilet papers should be sterilized. Almost 99% of the toilet papers need to be sterilized, because they have a bad odor on them and give us infections in our genitals even sometimes the infection can go all way up to the kidneys. Also please push for rules that the manufacturers and the sellers must pay fines when they are caught conducting business with these dangerous items and we as reporters need to be rewarded too when this happens, because we are reporting these items in out free time. The package was NOT opened, or damaged when I purchased these toilet papers ...Also the package was covered with a transparent plastic bag with a part in its front in blue color with a bear(which by the way we do not even want to see such predator animals in our packages) and the UPC bar code is 03077201517.No for sure these toilet papers do not have a production date or an expiration date***please push for rules and regulations to have those dates clearly printed on our products. Please inspect the entire brand of Charmin their tel# in the back of the package is 1-800-777-1410 These are made in the USA and distributed by Procter and Gamble Cincinnati OH 45202.. This brand repeatedly has had toilet papers with BAD ODORS.Charmin as a brand is like a disaster on wheels that need to be exposed, reported and STOPPED and MUST pay fines for their damages done to the innocent population too. Enough is enough with them and all the others who do not care and are infecting and damaging the innocent population with their stinky toilet papers. YES I HAVE CALLED “Charmin” at their tel # ON THE PAST and it was several months ago when I notified them about the bad odors, but they did not care and still they do not care. Please do what is needed to be done . Thank you!
ON 02-09-23 I purchased Charmin 4=16 Mega roll Ultra Soft at Walgreens located at [REDACTED]. The rolls had a bad odor on them a nasty oily odor. I used the first roll and I got sick and had a bad painful irritated area in the genital organs and an infection with bad odor in my genital organs too..... Also I got nausea from the bad odor of these rolls.It is truly discusting to have these toilet papers NOT being sterilized and sealed from a lab that they have been sterilized. Please push for enforcing rules where the toilet papers should be sterilized. Almost 99% of the toilet papers need to be sterilized, because they have a bad odor on them and give us infections in our genitals even sometimes the infection can go all way up to the kidneys. Also please push for rules that the manufacturers and the sellers must pay fines when they are caught conducting business with these dangerous items and we as reporters need to be rewarded too when this happens, because we are reporting these items in out free time. The package was NOT opened, or damaged when I purchased these toilet papers ...Also the package was covered with a transparent plastic bag with a part in its front in blue color with a bear(which by the way we do not even want to see such predator animals in our packages) and the UPC bar code is 03077201517.No for sure these toilet papers do not have a production date or an expiration date***please push for rules and regulations to have those dates clearly printed on our products. Please inspect the entire brand of Charmin their tel# in the back of the package is 1-800-777-1410 These are made in the USA and distributed by Procter and Gamble Cincinnati OH 45202.. This brand repeatedly has had toilet papers with BAD ODORS.Charmin as a brand is like a disaster on wheels that need to be exposed, reported and STOPPED and MUST pay fines for their damages done to the innocent population too. Enough is enough with them and all the others who do not care and are infecting and damaging the innocent population with their stinky toilet papers. YES I HAVE CALLED “Charmin” at their tel # ON THE PAST and it was several months ago when I notified them about the bad odors, but they did not care and still they do not care. Please do what is needed to be done . Thank you!
- UPC
- 030772015179
- Bought from
- Walgreens 2151 Lemonie Ave FORT LEE
- Bought
- Feb 9, 2023
- Where
- FORT LEE, New Jersey: Home/
Apartment/ Condominium - Who was involved
- Age 46, Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand CHARMIN, made or sold by The Procter & Gamble Company
- How badly, in CPSC’s words
- Injury, Level of care not known
-
No one hurt Made Sep 20, 2018, sent to the company Nov 1, 2018, published by CPSC Nov 16, 2018
The product, in the report: Charmin Ultra soft toilet paper No because caller immediately returned it and spoke to supervisor who did not properly handle it, allowing it to be shipper as next day came back 1-2 days later and spoke to another mgr who stated, “It should have been here and no claim made.” So she made one. Caller was the 2nd return error that clerk
Caller says that for weeks she has noticed a strange odor in and around certain spots of her home but could not figure it out. About one week ago the caller went to go reach for the toilet paper that’s located in the garage and noticed that the strange smell coming from the product. Caller says that it gave her a violent headache from the odor as soon as she opened the plastic. Caller says that the product is stored inside of the garage and the smell is noticed from inside of the house close to the garage door. Caller wants to warns other consumers about the odors in the product and the headaches that this product has caused.
Caller contacted the manufacturer and they offered her a $16 gift card and offered apologies to the consumer.
- Bought from
- Cosco, California
- Bought
- Jun 1, 2018, about then
- Where
- Oakpark, California: Home/
Apartment/ Condominium - Who was involved
- Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Charmin, made or sold by The Procter & Gamble Company
- How badly, in CPSC’s words
- Incident, No Injury
-
Hurt, care not known Made Jun 27, 2018, sent to the company Jul 26, 2018, published by CPSC Aug 16, 2018
The product, in the report: Toilet Tissue
This consumer purchased a package of 36 rolls of toilet tissue from retailer in California approximately two weeks ago (around the week of June 12, 2018). The family opened this package of toilet tissue maybe Sunday, June 24,2018 then noticed that it has an extremely foul odor similar to that of a dead animal. She has not contacted the manufacturer and does not intend to contact them. Break out/Bactrial infection in nose, eye, & private areas.
- Model
- will be entered by consumer
- Serial number
- will be entered by consumer
- Bought from
- Costco, California
- Bought
- Jun 12, 2018, about then
- Where
- Bakersfield, California: Home/
Apartment/ Condominium - Who was involved
- Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Charmin, made or sold by The Procter & Gamble Company
- How badly, in CPSC’s words
- Injury, Level of care not known
-
Seen by a doctor or nurse Made May 23, 2014, sent to the company Jul 2, 2014, published by CPSC Jul 17, 2014
The product, in the report: Toilet Papers - Charmin
I want to know what is happening with the toilet paper. It is causing extreme itching and bleeding, especially the more expensive ones. The cheap ones are not that bad but there is a problem with all of them that didn’t used to be. Are they made in China? I called one company and was told it was probably from the trees used. I am 77 and this has never happened before and I see a lot of people are trying to find out the same thing on Google. Our TV 13 news mentioned it last night on the news but I think it is from the chemicals used. This needs to be stopped it is hurting a lot of us. She was seen by her Gyn doctor and her urologist and they said everything was ok.
It is reported that the symptoms abated after use stopped and reappeared after reintroduction. Medical conditions: MGUS; CVID; High Blood Pressure. Allergies: sulfa Drugs.
- Where
- Antelope, California: Unspecified
- Who was involved
- Age 77, Female
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Charmin, made or sold by The Procter & Gamble Company
- How badly, in CPSC’s words
- Injury, Seen by Medical Professional
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
-
U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.