Ace plastic containers

1 report to CPSC, the latest made Mar 14, 2012. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

1report to CPSC
Mar 14, 2012the latest report was made
Mar 14, 2012the earliest
1with the company’s comments

Brand: Ace
Maker: 3M CO.Makers, importers or sellers, as the reports name them
Product: Plastic containersHard or semi-hardCPSC’s product type: Plastic Containers (Rigid or Semi-rigid) (code 1123), in Containers & Packaging: Plastic

By month

1 report from April 2011 to March 2012; the most in March 2012, 1.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
March 2012	1

How badly anyone was hurt

First aid 1 CPSC: Injury, First Aid Received by Non-Medical Professional

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

First aid
Made Mar 14, 2012, sent to the company Apr 5, 2012, published by CPSC May 3, 2012

The product, in the report: hard plastic packaging for a ankle brace

The consumer went into the retailer to purchase a ankle brace for his child. While holding the packaging (ankle brace) in his hand he tried to try on a pair of sunglasses.
He received a 2 inch cut from the bottom of his nose to the corner of his lip on the left side. The packaging of the ankle brace is made out of hard plastic and the corners have sharp, jagged edges that caused the cut on his face, both bleeding and painful.
He received a laceration to the left side of his face from the nose to the corner of his lip.
He did not seek any medical attention and treated the injuries at home. He went back into the retailer n 12/2/2011 and the manager took pictures of his injuries. The consumer checked out similar products and found out that most had some sharp and jagged edges/corners.
He received a call from the claims department within the retailer who advised the consumer they would forward the information to the firm of the product.
The firm contacted the consumer around 12/10/2012 by letter and asking for the product. The consumer mailed the packaging back into the firm and also included photo’s of his injuries.
Around 2/2012 the firm contacted the consumer by phone and informed him that they would reimburse the cost of the product send out a gift package. The consumer declined in that matter. He instead asked for a apology, a plan for them to change the packaging to prevent any future hazards and compensatory and punitive damages.
The consumer states that the firm advised him that they would only offer reimbursement for the product he purchased and a gift package. The consumer also states that he was advised they found no safety concerns with the packaging but refuaws to put any of the responses in writing and has since stopped responding to the consumer.
The consumer contacted the Consumer Protection Office within his state and may even seek legal advice.

Model
Comfort Lift Ankle Support
Bought from
Walgreens, Texas
Bought
Dec 1, 2011
Where
Unspecified: Other Public Property/Office
Who was involved
Age 46, Male
The reporter’s relation to them
Self
As this report names them
Brand Ace, made or sold by 3M CO.
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(5/3/2012) 3M CO.: We regret that the submitter had an experience with our ACE(TM) Brand Ankle Support package that he felt caused an injury. 3M makes consumer safety a top priority and takes customer complaints very seriously.
As has been explained in prior communications to the submitter, 3M has investigated the matter thoroughly. We inspected the package that was involved and did not find evidence of a manufacturer defect or unsafe condition. 3M routinely looks at packaging improvement opportunities, so we also reviewed the package design. It is a standard industry design that is widely used and safe. Finally, 3M has not received complaints similar to this one for this product despite selling the product across the country for a number of years.
The submitter has said that when he moved his hand toward his face to try on sun glasses, he hit his face with the packaging. He reported he received a painful 2 inch cut on his cheek and submitted photos of his face to 3M. When 3M medical professionals looked at the photos, the injury was described more accurately as a superficial scratch or a scratch, and not a laceration as described in this CPSC database report. We have no other medical opinion, as the submitter did not feel it was necessary to seek medical attention.
3M regrets that the submitter had a less than favorable experience, but we do not believe there is a defect with our product. Nevertheless, we have offered to refund the submitter the price of the product and/or a gift box as a sign of our appreciation for our customers and due to the fact that the submitter was disappointed with his experience. To date, the submitter has declined that offer. 3M continues to believe that its offer is an appropriate one under the circumstances.

CPSC report 20120314-EB54B-1237556. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Ace plastic containers

At a glance

By month

How badly anyone was hurt

The reports, as CPSC published them

CPSC’s disclaimer

Sources

How to read a record

Every fact names its source.

A number never stands alone.

What needs attention is marked.

The public record comes first.