Sherum ThermaEase Pro electric heating pads
1 report to CPSC, the latest made Apr 25, 2025. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 1report to CPSC
- Apr 25, 2025the latest report was made
- Apr 25, 2025the earliest
- 0with the company’s comments
- Brand
- Sherum ThermaEase Pro
- Maker
- DEDATA INTERNATIONAL INC.Makers, importers or sellers, as the reports name them
- Product
- Electric heating padsCPSC’s product type: Electric Heating Pads (code 110), in Furniture, Furnishings & Decorations: Bedroom, Bedding & Bath
By month
The numbers, as a table
| Month | Reports |
|---|---|
| April 2025 | 1 |
How badly anyone was hurt
- No one hurt 1 CPSC: Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
No one hurt Made Apr 25, 2025, sent to the company May 6, 2025, published by CPSC May 20, 2025
The product, in the report: The Sherum ThermaEase Pro is made of some kind of gray synthetic plush velour material and is embedded with electronics to control and generate the heating and vibrating action that is intended to provide comfort and relief in the neck and shoulders areas. It is designed to drape across the neck and shoulders area, and be fastened across the chest. Although it claims that the controls on the USB-powered product “feature automatic shut-off function to prevent overheating, giving you peace of mind during use, especially extended sessions,” no such operation occurred when the product immediately began smoking and sparking on its first use.
On 12/10/24, I placed an online order (#[REDACTED]) with a company called Sherum for a product called ThermaEase Pro, which is advertised as a rechargeable neck & shoulder worn vibrating heating pad I purchased as a Christmas gift for my wife. It took a month for the product to be delivered from China. Almost immediately during her first use of this product, it began smoking and sparked a brief flame that burnt the covering material. I have repeatedly contacted Sherum through the Customer Service phone number (833/503-1254) provided on its website, where for months I was unable to speak to anyone but was told to leave a message so they could return my call - which they never did. When I finally was able to speak with someone today (4/25/25), I was told that no refund or other substitute product could be provided because it had been more than 30 days since I had received the product. I believe Sherum is likely part of a sham operation that preys on consumers with poor quality products and non-existent customer service -- on its “About Us” page, DEDATA INTERNATIONAL INC. 90 STATE STREET, SUITE 700, OFFICE 40, ALBANY, NY 12207, was identified as “[y]our new shopping destination for products that make life more livable;” however, upon a subsequent review of this page, this company’s name no longer appeared. On its “Terms of Service” page, the website for Sherum.com is stated to be operated by a company called Geekran International Ltd., which states that “[o]ur store is hosted on Shopify Inc., which it says “provide[s] us with the online e-commerce platform that allows us to sell our products and services to you.” Still more confusing, the “Return Policy” page on Sherum’s site never mentions “Sherum” but, instead, repeatedly refers to “RcGoing” -- otherwise unidentified -- as the place where I purportedly “shopped” and the party that determines whether any redress in the form of a refund or replacement will be provided. Looking online for the manufacturer of this product, I subsequently learned that the same ThermaEase Pro product is apparently also sold through Amazon by providers with names including [REDACTED], [REDACTED] and [REDACTED].
- Bought from
- sherum.com
- Bought
- Dec 10, 2024
- Where
- Burke, Virginia: Home/
Apartment/ Condominium - Who was involved
- Age 68, Female
- The reporter’s relation to them
- My Spouse
- As this report names them
- Brand Sherum ThermaEase Pro, made or sold by DEDATA INTERNATIONAL INC.
- How badly, in CPSC’s words
- Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
-
U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.