Equipment adaptive/mobility: wheelchair lift/ramp (Prevost)
Vehicle recall 24V-523. NHTSA received Prevost Car (US) Inc.’s report on Jul 9, 2024.
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The short answer
NHTSA received Prevost Car (US) Inc.’s report on Jul 9, 2024. Copied from NHTSA on Oct 27, 2026.
Every line below is in NHTSA’s own words, with its source beside it.
What’s wrong with it?
An unstable wheelchair increases the risk of injury to lift occupants.
Prevost Car (US) Inc.
(Prevost) is recalling certain 2005-2024 X3-45, 2017-2019 and 2021-2023 X3-45 Commuter, 2006-2007, 2014, and 2018 H3-41, 2005-2020 and 2022-2024 H3-45, and 2019 H3-45 VIP buses equipped with a wheelchair lift.
The wheelchair platform bridging device may be too steep, which can cause the wheelchair to become unstable.
As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 403, “Platform Lift Devices” and 404, “Platform Lift Installations.”
NHTSA, Recalls flat file. Released Oct 27, 2026. Updated daily.
- NHTSA’s part: Equipment adaptive/mobility: wheelchair lift/ramp.
What should you do?
Prevost will replace the wheelchair lift bridging device, free of charge. Owner letters were mailed April 25, 2025. Owners may contact Prevost customer service at 1-866-870-2046. Prevost’s number for this recall is SR24-26.
NHTSA, Recalls flat file. Released Oct 27, 2026. Updated daily.
- How to reach the firm: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
- Check a vehicle by its VIN at NHTSA: the recalls still open on it are listed there.
Which ones are recalled?
NHTSA counts 2,653 vehicles potentially involved, across everything this recall names.
Each model year opens its own page: every recall naming it, its owner complaints and its crash ratings.
NHTSA, Recalls flat file. Released Oct 27, 2026. Updated daily.
- Prevost X3-452024202320222021202020192018201720162015and 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013 and 2014, before the model years listed here
- Prevost H3-45202420232022202020192018201720162015and 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013 and 2014, before the model years listed here
- Prevost H3-412018and 2006, 2007 and 2014, before the model years listed here
- Prevost X3-45 Commuter202320222021201920182017
- Prevost H3-45 VIP2019
Who is recalling it?
- Made by Prevost Car (US) Inc..
NHTSA, Recalls flat file. Released Oct 27, 2026. Updated daily.
What the record doesn’t say
- NHTSA’s recall file doesn’t say whether anyone was hurt. Owners’ complaints are counted on each vehicle’s page.
- Whether one vehicle or seat has been fixed: only its maker, or NHTSA’s lookup with a VIN, can say.
- How many have been returned or fixed isn’t in the notice.
Hearth Record wrote these lines.
Sources
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National Highway Traffic Safety Administration, Recalls flat file (FLAT_RCL_POST_2010).
Released Oct 27, 2026 and checked Oct 27, 2026. Updated daily. Public domain (U.S. Government work).
Vehicle, car seat, tire and vehicle equipment recalls, owner complaints and crash ratings are from the National Highway Traffic Safety Administration (NHTSA). Copied on Oct 27, 2026.