Encompass Health Rehabilitation Hospital of Plano
An inpatient rehabilitation facility in Plano, Texas 75075
2800 W 15th St, Plano, Texas 75075. (972) 612-9000.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CMS’s own record is on Care Compare.
The short answer
Record last released by CMS on Oct 20, 2026.
- 66.5% of its patients went home or back to the community No different than the national rate
- 2 deficiencies cited in the last three years
- 83 beds
Each figure’s source sits beside it, in its section below.
What these words mean2
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
The last inspection on record was on Jan 17, 2024: a complaint inspection.
2 deficiencies cited in the last three years.
CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.
When those deficiencies happened
2 deficiencies in 1 month of the last 36. Last cited Jan 2024. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.
Jan 17, 2024: complaint inspection2 deficiencies
-
Patient Rights: Review Of Grievances
The inspectors’ words, 420 words
“PATIENT RIGHTS: REVIEW OF GRIEVANCES CFR(s): 482.13(a)(2) [The hospital must establish a process for prompt resolution of patient grievances and must inform each patient whom to contact to file a grievance.] The hospital’s governing body must approve and be responsible for the effective operation of the grievance process, and must review and resolve grievances, unless it delegates the responsibility in writing to a grievance committee. This Standard is not met as evidenced by: 33589 Based on record review and interview, the hospital failed to ensure responsibility for the effective operation of the grievance process to review and resolve grievances, in that, employees (nurses, supervisors, nurse manager, follow-up call staff) failed to enter and resolve the quality-of-care complaints throughout the Patient #1’s admission. Findings Patient #1’s record included a 1/05/2024 Nurse Note that reflected...notified...that the patient’s daughter was upset and demanding to speak with someone...Daughter stated she wanted her mother discharged from our facility immediately...Daughter said she wants her mother transported immediately out of the facility and back home because we are not treating the patient properly...her mother needs to be in a real hospital that can do a CT (cat scan) of her chest. She knows her mother has pneumonia, and we can’t find it because it can only be found on CT... During an interview on 1/17/2024 ending at 11:51 AM, Personnel #3 was asked why the daughter was upset. Personnel #3 stated she said she was upset multiple times from the beginning. That day she was upset with there being no sheet on the bed. We were not taking care of her. We did not put clothes on her. Personnel #3 was asked if these were true. Personnel #3 stated there was not supposed to be a sheet on that kind of bed. We were caring for her and she did have clothes on. During a telephone interview and record review on 1/18/2024 ending at 12:08 PM, Personnel #1 was asked to clarify items. Personnel #1 was asked for the policy for grievance/complaint. Quality of Care complaints were known by nurses, supervisors, nurse manager, then 2 follow up calls. These were not entered. Personnel #1 was asked that employees and management are required to enter complaint/grievance for the quality-of-care complaints since admission and did not. Personnel #1 stated yes, ma’am. There should have been earlier entries. The 11/16/2023 last reviewed Patient Rights and Responsibilities policy required, “Administrative Leaders and Medical Staff shall be responsible for ensuring that patient rights and responsibilities are observed and practiced throughout the hospital...””
-
Rn Supervision Of Nursing Care
The inspectors’ words, 277 words
“RN SUPERVISION OF NURSING CARE CFR(s): 482.23(b)(3) A registered nurse must supervise and evaluate the nursing care for each patient. This Standard is not met as evidenced by: 33589 Based on record review and interview, the hospital failed to ensure nursing supervised and evaluated the nursing care for each patient, in that, A) 1 of 6 patient’s (Patient #1’s) COVID test was not completed as ordered, AND B) 3 of 6 wound patients (Patient #1, #2, and #3) did not receive their 1/01/2024 wound care/dressing change. Findings A) COVID Test Patient #1’s record did not document a result for the 1/03/2024 ordered COVID test. During a telephone interview and record review on 1/18/2024 ending at 12:08 PM, Personnel #1 was asked for the result of the COVID test. Personnel #1 stated I don’t see the result. During an email on 1/18/2024 at 6:16 PM, Personnel #1 stated the COVID test wasn’t done. B) Wound Care Patient #1, #2, and #3 has dressing changes ordered for their wounds on Monday, Wednesday, and Friday weekly. Patient #1 did not receive their ordered dressing change on Monday 1/01/2024. Patient #2 did not receive their ordered dressing change on Monday 1/01/2024. Patient #3 did not receive their ordered dressing change on Monday 1/01/2024. During an interview and record review on 1/17/2024 at 1:25 PM, Personnel #1 was asked to review the completion of 1/01/2024 wound care. Personnel #1 navigated the records and confirmed Patient #1, #2, and #3 did not have their wound care completed as ordered. The 8/18/2023 last reviewed “Wound Assessment and Documentation” policy required, “Nursing and therapy staff provide wound care as ordered via protocol or physician order...””
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Jan 17, 2024 | Complaint inspection | 2 deficiencies cited |
How do patients fare?
- 66.5% of its patients returned home or to the community: no different than the national rate, as CMS compares it (Oct 1, 2023 to Sep 30, 2025).
- Compared by CMS: potentially preventable readmissions within 30 days after discharge, worse than the national rate (11.51%); potentially preventable readmissions during the stay, no different than the national rate (5.04%); catheter urinary tract infections (CAUTI), no different than the national benchmark (standardized infection ratio 0.769); C. diff infections, no different than the national benchmark (standardized infection ratio 0.489).
- As CMS gives them: patients with one or more falls with major injury, 0.33%; patients with new or worsened pressure ulcers or injuries, 0.28%; patients at or above an expected ability to care for themselves and move around at discharge, 85.26%; Medicare spending per patient (1 is the national median), 1.03.
CMS, Inpatient Rehabilitation Facility - Provider Data. Released Sep 23, 2026. Updated quarterly.
Is it certified?
- Medicare-certified inpatient rehabilitation facility since Mar 26, 1991.
- Ownership: for profit.
- It is accredited by The Joint Commission, whose surveys stand in for the state’s routine inspections.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency on record in the last three years.
- For profit.
CMS, Inpatient Rehabilitation Facility - General Information. Released Sep 23, 2026. Updated quarterly.
CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Jul 15, 2026. Updated quarterly.
CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.
Has it been penalized?
- CMS doesn’t publish fines or other penalties for these facilities.
- 2 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Jul 15, 2026. Updated quarterly.
CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.
Who does the caring?
- CMS doesn’t publish staffing levels for these facilities.
- 57.18% of its health care workers got a flu shot (Oct 1, 2024 to Mar 31, 2025).
CMS, Inpatient Rehabilitation Facility - Provider Data. Released Sep 23, 2026. Updated quarterly.
Who owns it?
- Rehabilitation Hospital of Plano, LLC owns 100% directly since Jan 1, 2013.
- Encompass Health Corporation runs it.
- 6 owners or officers are people: Carey B Mcrae (runs it (operational or managerial control), 0%); Carey B Mcrae (other role (CMS gives no detail), 0%); Mark J Tarr (runs it (operational or managerial control), 0%); Jay D Voto (managing employee (on the payroll), 0%); Robert W Mccallum (runs it (operational or managerial control), 0%); Robert W Mccallum (other role (CMS gives no detail), 0%).
- CMS’s Provider of Services file records 4 changes of ownership.
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospital All Owners and Hospital Enrollments. Released Sep 29, 2026. Updated monthly.
CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Jul 15, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Encompass Health Corporation | Owns 5% or more through other companies | 100% | Jun 26, 1991 |
| Rehabilitation Hospital of Plano, LLC | Owns 5% or more directly | 100% | Jan 1, 2013 |
| Continental Medical Systems LLC | Owns 5% or more through other companies | 100% | Jun 26, 1991 |
| Truist Bank | Holds 5% or more security interest | 100% | Mar 9, 2026 |
| Vanguard Group Inc. | Owns 5% or more through other companies | 10.1% | Dec 31, 2024 |
| Blackrock Inc. | Owns 5% or more through other companies | 9.1% | Dec 31, 2024 |
| Encompass Health Corporation | Runs it (operational or managerial control) | 0% | Jun 26, 1991 |
How does it compare nearby?
- Of the 9 inpatient rehabilitation facilities CMS lists in Collin County, 9 have CMS’s comparison of their discharges to the community with the national rate: 2 better than the national rate, 7 no different than the national rate.
- CMS rates this one no different than the national rate for returning patients to the community.
CMS, Inpatient Rehabilitation Facility - Provider Data. Released Sep 23, 2026. Updated quarterly.
| Place | Discharged to the community |
|---|---|
| Medical Center of Plano | 68.2 |
| Reunion Rehabilitation Hospital Plano | 66.8 |
| Medical Center of Mckinney | 74.2 |
| Pam Rehabilitation Hospital of Allen | 67.3 |
| Baylor Institute for Rehabilitation at Frisco | 71.2 |
| Acute Rehabilitation Hospital of Plano | 66.3 |
| Encompass Health Rehabilitation Hospital of Prospe | 68.8 |
| Horizon Medical Center of Mckinney LLC | 65.3 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for inpatient rehabilitation facilities or long-term care hospitals, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- Many of these facilities are accredited by a private organisation (The Joint Commission, DNV and others) whose routine inspections stand in for the state’s; those reports aren’t public, and QCOR holds only the state’s surveys: no inspection on record here doesn’t mean none took place.
- QCOR says its hospital inspection data are complete only through September 17, 2026, while it moves to a new system.
- CMS doesn’t publish staffing levels for these facilities.
Sources
-
Centers for Medicare & Medicaid Services, Inpatient Rehabilitation Facility - General Information (7t8x-u3ir).
Released Sep 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Inpatient Rehabilitation Facility - Provider Data (v9e4-nwhh).
Released Sep 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Provider of Services File - Hospital & Non-Hospital Facilities (Hospital_and_other.DATA.Q2_2026.csv).
Released Jul 15, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, QCOR Hospital 2567 statements of deficiencies (Hospital_2567s_2010_to_2026YTD.xlsx).
Released Oct 20, 2026 and checked Oct 27, 2026. Updated monthly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Hospital All Owners (Hospital_All_Owners_2026.09.29.csv).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated monthly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Hospital Enrollments (Hospital_Enrollments_2026.09.29.csv).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated monthly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the facility
The public record above comes first. Anything the facility adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the facility will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the facility”, and paying will never change a finding, a rating or the order of results.