Canterbury Rehabilitation and Healthcare Center
A nursing home in Richmond, Virginia 23238
1776 Cambridge Drive, Richmond, Virginia 23238. (804) 740-6174.
- Cited for abuse (CMS flag)
- Not fully inspected in over two years (CMS flag)
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The short answer
Record last released by CMS on Oct 28, 2026.
- 1of 5 CMS’s overall rating
- 38 health citations at the latest inspection cycle Virginia average: 14.0
- 3.86 nurse hours per resident per day Virginia average: 3.88
- 3 fines in the last three years (needs attention)
Each figure’s source sits beside it, in its section below.
What these words mean8
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Scope and severity (A to L)
- CMS grades each nursing home deficiency with a letter. A to C: no actual harm, with potential for minimal harm. D to F: no actual harm, but potential for more. G to I: actual harm. J to L: immediate jeopardy. Within each band, the letter rises as more residents were affected or could be: one or a few, a pattern, or widespread. Source: CMS, nursing home scope and severity grid (State Operations Manual, chapter 7).
- Nurse staffing hours
- The hours registered nurses, licensed practical nurses and nurse aides worked, per resident per day, from the payroll records each home sends CMS. Source: CMS, Payroll-Based Journal.
- Fines and payment denials
- A fine (civil money penalty) is money CMS makes a nursing home pay when it falls short of federal rules. A payment denial means Medicare and Medicaid stop paying for new admissions until the home meets the rules again. Source: CMS; 42 CFR 488.430 and 488.417.
- Immediate jeopardy
- CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
38 health citations at the latest inspection cycle
The Virginia average is 14.0.
Last standard inspection Jul 25, 2024.
Most serious in three years: immediate jeopardy to health or safety (J), at a complaint inspection on Jul 2, 2026
CMS, Provider Information, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.
When those citations happened
78 citations in 11 months of the last 36. Last cited Jul 2026. Most serious: immediate jeopardy to health or safety (J). The last 3 years, to Nov 5, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
All 78 citations in the last three years
Grouped by inspection, newest first. Each carries CMS grades each nursing home deficiency with a letter. A to C: no actual harm, with potential for minimal harm. D to F: no actual harm, but potential for more. G to I: actual harm. J to L: immediate jeopardy. Within each band, the letter rises as more residents were affected or could be: one or a few, a pattern, or widespread. Source: CMS, nursing home scope and severity grid (State Operations Manual, chapter 7)., from A, the least serious, to L, the most. 72 came from complaint inspections.
CMS, Health Deficiencies. Released Oct 28, 2026. Updated monthly.
Jul 2, 2026: complaint inspection3 citations
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Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
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Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
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Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 9, 2026: complaint inspection15 citations
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Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
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Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
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Provide appropriate pressure ulcer care and prevent new ulcers from developing.
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Reasonably accommodate the needs and preferences of each resident.
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Develop and implement policies and procedures to prevent abuse, neglect, and theft.
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Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
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Ensure each resident receives an accurate assessment.
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Develop and implement a complete care plan that meets all the resident’s needs, with timetables and actions that can be measured.
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Provide care and assistance to perform activities of daily living for any resident who is unable.
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Observe each nurse aide’s job performance and give regular training.
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Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
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Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.
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Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
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Provide training in compliance and ethics.
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Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Jan 29, 2026: complaint inspection3 citations
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Develop and implement a complete care plan that meets all the resident’s needs, with timetables and actions that can be measured.
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Ensure services provided by the nursing facility meet professional standards of quality.
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Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 30, 2025: complaint inspection2 citations
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Create and put into place a plan for meeting the resident’s most immediate needs within 48 hours of being admitted
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Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 2, 2025: complaint inspection20 citations
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Provide appropriate pressure ulcer care and prevent new ulcers from developing.
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Honor the resident’s right to a dignified existence, self-determination, communication, and to exercise his or her rights.
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Ensure that residents are fully informed and understand their health status, care and treatments.
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Honor the resident’s right to be treated with respect and dignity and to retain and use personal possessions.
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Keep residents’ personal and medical records private and confidential.
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Honor the resident’s right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
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Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident’s ability to function.
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Develop and implement policies and procedures to prevent abuse, neglect, and theft.
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Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
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Respond appropriately to all alleged violations.
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Develop and implement a complete care plan that meets all the resident’s needs, with timetables and actions that can be measured.
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Ensure services provided by the nursing facility meet professional standards of quality.
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Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
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Provide safe and appropriate respiratory care for a resident when needed.
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Provide safe, appropriate pain management for a resident who requires such services.
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Provide safe, appropriate dialysis care/services for a resident who requires such services.
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Obtain a doctor’s order to admit a resident and ensure the resident is under a doctor’s care.
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Ensure each resident’s drug regimen must be free from unnecessary drugs.
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Ensure that residents are free from significant medication errors.
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Provide and implement an infection prevention and control program.
Feb 13, 2025: complaint inspection1 citation
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Provide care and assistance to perform activities of daily living for any resident who is unable.
Jan 23, 2025: complaint inspection6 citations
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Immediately tell the resident, the resident’s doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
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Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
-
Develop and implement a complete care plan that meets all the resident’s needs, with timetables and actions that can be measured.
-
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
-
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
-
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 6, 2024: complaint inspection4 citations
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Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
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Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
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Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
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Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Jul 25, 2024: standard inspection6 citations
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Honor the resident’s right to a dignified existence, self-determination, communication, and to exercise his or her rights.
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Keep residents’ personal and medical records private and confidential.
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Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
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Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
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Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
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Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 25, 2024: standard and complaint inspection9 citations
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Honor the resident’s right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
-
Develop and implement a complete care plan that meets all the resident’s needs, with timetables and actions that can be measured.
-
Provide care and assistance to perform activities of daily living for any resident who is unable.
-
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
-
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
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Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
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Provide safe and appropriate respiratory care for a resident when needed.
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Provide safe, appropriate dialysis care/services for a resident who requires such services.
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Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Mar 6, 2024: complaint inspection6 citations
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Develop and implement a complete care plan that meets all the resident’s needs, with timetables and actions that can be measured.
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Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
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Provide care and assistance to perform activities of daily living for any resident who is unable.
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Provide appropriate pressure ulcer care and prevent new ulcers from developing.
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Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
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Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member’s vaccination status.
Jan 4, 2024: complaint inspection3 citations
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Honor the resident’s right to share a room with spouse or roommate of choice and receive written notice before a change is made.
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Honor the resident’s right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
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Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Is it certified, and in good standing?
- Certified for Medicare and Medicaid since Jan 1, 1993.
- Not on CMS’s special focus list.
- CMS marks it with its abuse icon: cited for abuse or neglect that harmed a resident.
- No change of ownership in the last 12 months.
- CMS lists its ownership as for profit, corporation.
- 183 certified beds.
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
Has it been fined or penalized?
- 3 fines in the last three years, $436,524 in all.
- No Medicare payment denials in the last three years.
- 72 citations in the last three years came from complaint inspections.
CMS, Penalties and Health Deficiencies. Released Oct 28, 2026. Updated monthly.
| Date | Kind | Amount |
|---|---|---|
| Apr 9, 2026 | Fine | $343,544 |
| May 2, 2025 | Fine | $61,448 |
| Jul 25, 2024 | Fine | $31,532 |
Who does the caring?
3.86 nurse hours per resident per day
The Virginia average is 3.88.
CMS publishes staffing about four months after the fact.
CMS, Provider Information and State and US Averages. Released Oct 28, 2026. Updated monthly.
| Measure | This home | Virginia average |
|---|---|---|
| Nurse hours per resident per day | 3.86 | 3.88 |
| Of which registered nurses | 0.81 | 0.71 |
| At weekends | 3.38 | 3.35 |
| Nursing staff turnover | 57.6% | 47.5% |
| Registered nurse turnover | 65.9% | 46.5% |
| Administrators who left | 1 | Not given |
Who owns it?
- Quinto Delta LLC owns 88.6% directly since Dec 31, 2019; Ukr Consulting LLC owns 10% directly since Dec 30, 2019.
- Reliant Pro Rehab LLC and Marquis Limited LLC run it.
- 9 owners or officers are people: Gohar M Abbasi (runs it (operational or managerial control)); Gohar M Abbasi (additional disclosable party (controls, leases property to, or provides services to the home)); Joseph S Law (on the governing body (managing control)); Joseph S Law (additional disclosable party (controls, leases property to, or provides services to the home)); Veronica Haskins (runs it (operational or managerial control)); Veronica Haskins (on the governing body (managing control)); Veronica Haskins (additional disclosable party (controls, leases property to, or provides services to the home)); Mindee Posen (corporate officer); Mindee Posen (additional disclosable party (controls, leases property to, or provides services to the home)).
- Part of Marquis Health Services (90 homes in CMS’s data).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, All Owners. Checked Nov 5, 2026. Updated monthly.
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Quinto Delta LLC | Owns 5% or more directly | 88.6% | Dec 31, 2019 |
| Tryko Delta Holdings LLC | Owns 5% or more through other companies | 66.8% | Dec 30, 2019 |
| Sk 2013 Delta Trust | Owns 5% or more through other companies | 22.7% | Dec 30, 2019 |
| Kohn Fam Tr Gst Exempt Uad 3-25-13 | Owns 5% or more through other companies | 22.27% | Dec 30, 2019 |
| Yr 2013 Delta Tr Ua 03252013 | Owns 5% or more through other companies | 22.27% | Dec 31, 2021 |
| Rsbrmk Holdings LLC | Owns 5% or more through other companies | 21.8% | Dec 30, 2019 |
| Nfr 2020 Irrv Tr | Owns 5% or more through other companies | 21.8% | Dec 30, 2019 |
| Ukr Consulting LLC | Owns 5% or more directly | 10% | Dec 30, 2019 |
| Uak 2020 Irrv Tr | Owns 5% or more through other companies | 9.9% | Dec 30, 2019 |
| Tryko Delta Holdings LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | Dec 30, 2019 | |
| Reliant Pro Rehab LLC | Runs it (operational or managerial control) | Dec 30, 2019 | |
| Reliant Pro Rehab LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | May 5, 2025 | |
| Ukr Consulting LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | Dec 30, 2019 | |
| Sk 2013 Delta Trust | Additional disclosable party (controls, leases property to, or provides services to the home) | Dec 30, 2019 | |
| Marquis Limited LLC | Runs it (operational or managerial control) | Dec 30, 2019 | |
| Marquis Limited LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | May 5, 2025 | |
| An organisation CMS lists without a name | Additional disclosable party (controls, leases property to, or provides services to the home) | May 5, 2025 | |
| Kohn Fam Tr Gst Exempt Uad 3-25-13 | Additional disclosable party (controls, leases property to, or provides services to the home) | Dec 19, 2019 | |
| Rsbrmk Holdings LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | Dec 30, 2019 | |
| An organisation CMS lists without a name | Additional disclosable party (controls, leases property to, or provides services to the home) | May 5, 2025 | |
| An organisation CMS lists without a name | Additional disclosable party (controls, leases property to, or provides services to the home) | May 5, 2025 | |
| Nfr 2020 Irrv Tr | Additional disclosable party (controls, leases property to, or provides services to the home) | Dec 30, 2019 | |
| Quinto Delta LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | Dec 30, 2019 | |
| An organisation CMS lists without a name | Additional disclosable party (controls, leases property to, or provides services to the home) | May 5, 2025 | |
| Canterbury Property 1 LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | Dec 30, 2019 | |
| Yr 2013 Delta Tr Ua 03252013 | Additional disclosable party (controls, leases property to, or provides services to the home) | Dec 30, 2019 | |
| M&t Bank Corporation | Holds 5% or more security interest | Dec 30, 2019 | |
| An organisation CMS lists without a name | Additional disclosable party (controls, leases property to, or provides services to the home) | May 5, 2025 | |
| Uak 2020 Irrv Tr | Additional disclosable party (controls, leases property to, or provides services to the home) | Dec 30, 2019 |
How do residents fare?
- CMS rates its quality measures 4 of 5 (Virginia average 4.0).
CMS, Provider Information and State and US Averages. Released Oct 28, 2026. Updated monthly.
| Measure | Rating |
|---|---|
| Overall rating | 1 of 5 |
| Health inspections | 1 of 5 |
| Staffing | 1 of 5 |
| Quality measures | 4 of 5 |
How does it compare nearby?
- Among the 12 nearest homes, within 7.9 miles, this one had the 4th most health citations at the latest inspection cycle (38; the middle value was 18.5).
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
| Place | Miles away | Citations, latest cycle |
|---|---|---|
| Canterbury Rehabilitation and Healthcare Center This nursing home | 38 | |
| Lakewood Manor | 0.6 | 3 |
| Shalom Gardens Health & Rehabilitation | 0.8 | 13 |
| Our Lady of Hope Health Center | 2.7 | 10 |
| Cedarfield Pinnacle Living | 3.1 | 2 |
| The Laurels of University Park | 3.7 | 22 |
| August Healthcare at Richmond | 4.8 | 6 |
| Westport Rehabilitation and Nursing Center | 5.6 | 56 |
| The Laurels of Willow Creek | 6.4 | 18 |
| Glenburnie Rehab & Nursing Center | 7.4 | 41 |
| Elizabeth Adam Crump Health and Rehab | 7.4 | 51 |
| Southampton Rehabilitation and Healthcare Center | 7.9 | 19 |
What the record doesn’t say
- Complaints that didn’t lead to a citation aren’t published.
- Inspections reach CMS’s data about six weeks after they happen, and staffing about four months after.
- CMS publishes the inspectors’ full written findings in a separate monthly file, which isn’t loaded yet.
- Fines and Medicare payment denials are the only enforcement CMS publishes; state licence actions aren’t included.
Sources
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Centers for Medicare & Medicaid Services, Provider Information (4pq5-n9py).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Health Deficiencies (r5ix-sfxw).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Penalties (g6vv-u9sr).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, All Owners (afe44b85-cc6d-40d7-b5df-00ae8910d1d2).
Checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, State and US Averages (xcdc-v8bm).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 5, 2026.
From the home
The public record above comes first. Anything the home adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the home will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the home”, and paying will never change a finding, a rating or the order of results.