Waterside Health & Rehab Center
A nursing home in Norfolk, Virginia 23502
249 South Newtown Rd, Norfolk, Virginia 23502. (757) 892-5500.
- Not fully inspected in over two years (CMS flag)
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The short answer
Record last released by CMS on Oct 28, 2026.
- 3of 5 CMS’s overall rating
- 12 health citations at the latest inspection cycle Virginia average: 14.0
- 4.22 nurse hours per resident per day Virginia average: 3.88
- 1 fine in the last three years (needs attention)
Each figure’s source sits beside it, in its section below.
What these words mean7
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Scope and severity (A to L)
- CMS grades each nursing home deficiency with a letter. A to C: no actual harm, with potential for minimal harm. D to F: no actual harm, but potential for more. G to I: actual harm. J to L: immediate jeopardy. Within each band, the letter rises as more residents were affected or could be: one or a few, a pattern, or widespread. Source: CMS, nursing home scope and severity grid (State Operations Manual, chapter 7).
- Nurse staffing hours
- The hours registered nurses, licensed practical nurses and nurse aides worked, per resident per day, from the payroll records each home sends CMS. Source: CMS, Payroll-Based Journal.
- Fines and payment denials
- A fine (civil money penalty) is money CMS makes a nursing home pay when it falls short of federal rules. A payment denial means Medicare and Medicaid stop paying for new admissions until the home meets the rules again. Source: CMS; 42 CFR 488.430 and 488.417.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
12 health citations at the latest inspection cycle
The Virginia average is 14.0.
Last standard inspection Jun 23, 2023.
Most serious in three years: actual harm (G), at a complaint inspection on Nov 29, 2023
CMS, Provider Information, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.
All 1 citation in the last three years
Grouped by inspection, newest first. Each carries CMS grades each nursing home deficiency with a letter. A to C: no actual harm, with potential for minimal harm. D to F: no actual harm, but potential for more. G to I: actual harm. J to L: immediate jeopardy. Within each band, the letter rises as more residents were affected or could be: one or a few, a pattern, or widespread. Source: CMS, nursing home scope and severity grid (State Operations Manual, chapter 7)., from A, the least serious, to L, the most. 1 came from complaint inspections.
CMS, Health Deficiencies. Released Oct 28, 2026. Updated monthly.
Nov 29, 2023: complaint inspection1 citation
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Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Is it certified, and in good standing?
- Certified for Medicare and Medicaid since Dec 5, 1987.
- Not on CMS’s special focus list.
- No abuse icon from CMS.
- No change of ownership in the last 12 months.
- CMS lists its ownership as for profit, corporation.
- 197 certified beds.
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
Has it been fined or penalized?
- 1 fine in the last three years, $8,375 in all.
- No Medicare payment denials in the last three years.
- 1 citation in the last three years came from complaint inspections.
CMS, Penalties and Health Deficiencies. Released Oct 28, 2026. Updated monthly.
| Date | Kind | Amount |
|---|---|---|
| Nov 29, 2023 | Fine | $8,375 |
Who does the caring?
4.22 nurse hours per resident per day
The Virginia average is 3.88.
CMS publishes staffing about four months after the fact.
CMS, Provider Information and State and US Averages. Released Oct 28, 2026. Updated monthly.
| Measure | This home | Virginia average |
|---|---|---|
| Nurse hours per resident per day | 4.22 | 3.88 |
| Of which registered nurses | 0.89 | 0.71 |
| At weekends | 3.83 | 3.35 |
| Nursing staff turnover | 36.3% | 47.5% |
| Registered nurse turnover | 32% | 46.5% |
| Administrators who left | 0 | Not given |
Who owns it?
- Saber Healthcare Holdings LLC owns 100% directly since Jul 1, 2019; Saber Healthcare Holdings LLC owns 100% directly since Jul 1, 2019.
- Shg Management LLC runs it.
- 8 owners or officers are people: Ashley Jackson (runs it (operational or managerial control)); Ashley Jackson (additional disclosable party (controls, leases property to, or provides services to the home)); Amir Hajimomenian (runs it (operational or managerial control)); Amir Hajimomenian (additional disclosable party (controls, leases property to, or provides services to the home)); Gregory Nicoluzakis (additional disclosable party (controls, leases property to, or provides services to the home)); Benjamin N Volpe (additional disclosable party (controls, leases property to, or provides services to the home)); Michelle Hinners (runs it (operational or managerial control)); Michelle Hinners (additional disclosable party (controls, leases property to, or provides services to the home)).
- Part of Saber Healthcare Group (126 homes in CMS’s data).
- No private-equity firm among the owners CMS lists.
- A real-estate investment trust is among the owners CMS lists.
CMS, All Owners. Checked Nov 5, 2026. Updated monthly.
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Saber Healthcare Holdings LLC | Owns 5% or more directly | 100% | Jul 1, 2019 |
| Saber Healthcare Holdings LLC | Owns a share directly | 100% | Jul 1, 2019 |
| Ohi Asset (VA) Newton-Norfolk, LLC | Holds 5% or more security interest | 100% | Jul 1, 2019 |
| Wiw Dynasty LLC | Owns a share through other companies | 67% | Jan 1, 2023 |
| Benjamin N. Volpe Family Dynasty Trust (Dated December 29, 2020) | Owns a share through other companies | 33% | Jan 1, 2023 |
| Bnv Dynasty LLC | Owns a share through other companies | 33% | Jan 1, 2023 |
| Shg Boa LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | Feb 4, 2026 | |
| The Huntington National Bank | Additional disclosable party (controls, leases property to, or provides services to the home) | Jun 28, 2019 | |
| Shg Management LLC | Runs it (operational or managerial control) | 0% | Sep 1, 2019 |
| Shg Management LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | Sep 1, 2019 | |
| Saber Governance LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | Sep 1, 2019 | |
| Saber Healthcare Group LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | Jul 1, 2019 | |
| Citrin Cooperman Advisors LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | Jul 1, 2019 | |
| Walker & Associates PC | Additional disclosable party (controls, leases property to, or provides services to the home) | Jul 1, 2019 | |
| Ohi Asset (VA) Newton-Norfolk, LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | Jul 1, 2019 | |
| Decanted William I. Weisberg Family Dynasty Trust (Dated Sept 30, 2020 | Owns a share through other companies | Jan 1, 2023 | |
| Shg Mt, LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | Feb 4, 2026 |
How do residents fare?
- CMS rates its quality measures 2 of 5 (Virginia average 4.0).
CMS, Provider Information and State and US Averages. Released Oct 28, 2026. Updated monthly.
| Measure | Rating |
|---|---|
| Overall rating | 3 of 5 |
| Health inspections | 3 of 5 |
| Staffing | 3 of 5 |
| Quality measures | 2 of 5 |
How does it compare nearby?
- Among the 12 nearest homes, within 5.1 miles, this one had the 7th most health citations at the latest inspection cycle (12; the middle value was 12.5).
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
| Place | Miles away | Citations, latest cycle |
|---|---|---|
| Waterside Health & Rehab Center This nursing home | 12 | |
| Autumn Care of Norfolk | 1.6 | 15 |
| Cypress Pointe Rehabilitation and Nursing | 2.1 | 12 |
| Maimonides Health Center of Virginia Beach | 2.4 | 13 |
| Lake Taylor Hosp | 2.4 | 5 |
| Kempsville Health & Rehab Center | 2.5 | 6 |
| Our Lady of Perpetual Help | 3.8 | 3 |
| Bayside Health & Rehabilitation Center | 4.1 | 40 |
| Thalia Gardens Rehabilitation and Nursing | 4.1 | 31 |
| Birchwood Park Rehabilitation | 4.7 | 46 |
| Norfolk Health Care Center | 4.8 | 19 |
| Norview Heights Rehabilitation and Nursing | 5.1 | 11 |
What the record doesn’t say
- Complaints that didn’t lead to a citation aren’t published.
- Inspections reach CMS’s data about six weeks after they happen, and staffing about four months after.
- CMS publishes the inspectors’ full written findings in a separate monthly file, which isn’t loaded yet.
- Fines and Medicare payment denials are the only enforcement CMS publishes; state licence actions aren’t included.
Sources
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Centers for Medicare & Medicaid Services, Provider Information (4pq5-n9py).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Health Deficiencies (r5ix-sfxw).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Penalties (g6vv-u9sr).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, All Owners (afe44b85-cc6d-40d7-b5df-00ae8910d1d2).
Checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, State and US Averages (xcdc-v8bm).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 5, 2026.
From the home
The public record above comes first. Anything the home adds will appear here, below it, and say who wrote it.
Replies
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Paid listing
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