Brookdale Carriage Club Providence
A nursing home in Charlotte, North Carolina 28226
5804 Old Providence Road, Charlotte, North Carolina 28226. (704) 365-8551.
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The short answer
Record last released by CMS on Oct 28, 2026.
- 5of 5 CMS’s overall rating
- 1 health citation at the latest inspection cycle North Carolina average: 4.6
- 0 fines in the last three years
Each figure’s source sits beside it, in its section below.
What these words mean7
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Scope and severity (A to L)
- CMS grades each nursing home deficiency with a letter. A to C: no actual harm, with potential for minimal harm. D to F: no actual harm, but potential for more. G to I: actual harm. J to L: immediate jeopardy. Within each band, the letter rises as more residents were affected or could be: one or a few, a pattern, or widespread. Source: CMS, nursing home scope and severity grid (State Operations Manual, chapter 7).
- Nurse staffing hours
- The hours registered nurses, licensed practical nurses and nurse aides worked, per resident per day, from the payroll records each home sends CMS. Source: CMS, Payroll-Based Journal.
- Fines and payment denials
- A fine (civil money penalty) is money CMS makes a nursing home pay when it falls short of federal rules. A payment denial means Medicare and Medicaid stop paying for new admissions until the home meets the rules again. Source: CMS; 42 CFR 488.430 and 488.417.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
1 health citation at the latest inspection cycle
The North Carolina average is 4.6.
Last standard inspection May 7, 2026.
Most serious in three years: D: no actual harm, potential for more than minimal harm.
CMS, Provider Information, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.
When those citations happened
11 citations in 3 months of the last 36. Last cited May 2026. Most serious: no actual harm, potential for more than minimal harm (D). The last 3 years, to Nov 5, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
All 11 citations in the last three years
Grouped by inspection, newest first. Each carries CMS grades each nursing home deficiency with a letter. A to C: no actual harm, with potential for minimal harm. D to F: no actual harm, but potential for more. G to I: actual harm. J to L: immediate jeopardy. Within each band, the letter rises as more residents were affected or could be: one or a few, a pattern, or widespread. Source: CMS, nursing home scope and severity grid (State Operations Manual, chapter 7)., from A, the least serious, to L, the most. 1 came from complaint inspections.
CMS, Health Deficiencies. Released Oct 28, 2026. Updated monthly.
May 7, 2026: standard inspection1 citation
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Post nurse staffing information every day.
Apr 7, 2025: standard inspection2 citations
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Honor the resident’s right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
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Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Apr 7, 2025: standard and complaint inspection1 citation
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Honor the resident’s right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Feb 21, 2024: standard inspection7 citations
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Honor the resident’s right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
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Provide appropriate treatment and care according to orders, resident’s preferences and goals.
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Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
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Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
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Dispose of garbage and refuse properly.
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Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
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Post nurse staffing information every day.
Is it certified, and in good standing?
- Certified for Medicare since Apr 3, 1997.
- Not on CMS’s special focus list.
- No abuse icon from CMS.
- No change of ownership in the last 12 months.
- CMS lists its ownership as for profit, corporation.
- 14 certified beds.
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
Has it been fined or penalized?
- No fines in the last three years.
- No Medicare payment denials in the last three years.
- 1 citation in the last three years came from complaint inspections.
CMS, Penalties and Health Deficiencies. Released Oct 28, 2026. Updated monthly.
Who does the caring?
| Measure | This home | North Carolina average |
|---|---|---|
| Nurse hours per resident per day | Not given | 3.87 |
| Of which registered nurses | Not given | 0.62 |
| At weekends | Not given | 3.40 |
| Nursing staff turnover | Not given | 48.7% |
| Registered nurse turnover | Not given | 45.7% |
| Administrators who left | Not given | Not given |
Who owns it?
- Brookdale Senior Living Communities Inc. owns 100% directly since Dec 15, 2023; Bkd FM Holding Company LLC owns 100% directly since Jul 29, 2011.
- Arc Managment LLC runs it.
- 66 owners or officers are people: Chadwick C White (owns a share through other companies, 0.13%); Dawn Kussow (owns a share through other companies, 0.05%); Henry Todd Kaestner (owns a share through other companies, 0.01%); Kevin W Bowman (on the governing body (managing control)); A person CMS lists without a name (additional disclosable party (controls, leases property to, or provides services to the home)); A person CMS lists without a name (additional disclosable party (controls, leases property to, or provides services to the home)); A person CMS lists without a name (additional disclosable party (controls, leases property to, or provides services to the home)); A person CMS lists without a name (additional disclosable party (controls, leases property to, or provides services to the home)); A person CMS lists without a name (additional disclosable party (controls, leases property to, or provides services to the home)); Doug Rutter (runs it (operational or managerial control)); A person CMS lists without a name (additional disclosable party (controls, leases property to, or provides services to the home)); Mark Fioravanti (additional disclosable party (controls, leases property to, or provides services to the home)); Claudia Drayton (additional disclosable party (controls, leases property to, or provides services to the home)); A person CMS lists without a name (additional disclosable party (controls, leases property to, or provides services to the home)); A person CMS lists without a name (additional disclosable party (controls, leases property to, or provides services to the home)); A person CMS lists without a name (additional disclosable party (controls, leases property to, or provides services to the home)); A person CMS lists without a name (additional disclosable party (controls, leases property to, or provides services to the home)); A person CMS lists without a name (additional disclosable party (controls, leases property to, or provides services to the home)); A person CMS lists without a name (additional disclosable party (controls, leases property to, or provides services to the home)); A person CMS lists without a name (additional disclosable party (controls, leases property to, or provides services to the home)); A person CMS lists without a name (additional disclosable party (controls, leases property to, or provides services to the home)); A person CMS lists without a name (additional disclosable party (controls, leases property to, or provides services to the home)); A person CMS lists without a name (additional disclosable party (controls, leases property to, or provides services to the home)); Kevin W La Marre (runs it (operational or managerial control)); A person CMS lists without a name (additional disclosable party (controls, leases property to, or provides services to the home)); A person CMS lists without a name (additional disclosable party (controls, leases property to, or provides services to the home)); A person CMS lists without a name (additional disclosable party (controls, leases property to, or provides services to the home)); A person CMS lists without a name (additional disclosable party (controls, leases property to, or provides services to the home)); Stephanie Lackey Clontz (runs it (operational or managerial control)); Stephanie Lackey Clontz (additional disclosable party (controls, leases property to, or provides services to the home)); A person CMS lists without a name (additional disclosable party (controls, leases property to, or provides services to the home)); Chadwick C White (runs it (operational or managerial control)); Chadwick C White (on the governing body (managing control)); Elizabeth Mace (additional disclosable party (controls, leases property to, or provides services to the home)); George D Hall (runs it (operational or managerial control)); George D Hall (additional disclosable party (controls, leases property to, or provides services to the home)); A person CMS lists without a name (additional disclosable party (controls, leases property to, or provides services to the home)); Henry Todd Kaestner (runs it (operational or managerial control)); Henry Todd Kaestner (on the governing body (managing control)); A person CMS lists without a name (additional disclosable party (controls, leases property to, or provides services to the home)); Lee Wielansky (additional disclosable party (controls, leases property to, or provides services to the home)); A person CMS lists without a name (additional disclosable party (controls, leases property to, or provides services to the home)); A person CMS lists without a name (additional disclosable party (controls, leases property to, or provides services to the home)); Denise W Warren (additional disclosable party (controls, leases property to, or provides services to the home)); Jordan R Asher (additional disclosable party (controls, leases property to, or provides services to the home)); A person CMS lists without a name (additional disclosable party (controls, leases property to, or provides services to the home)); Anna F.c. Munoz (runs it (operational or managerial control)); Nikolas W Stengle (runs it (operational or managerial control)); Nikolas W Stengle (on the governing body (managing control)); A person CMS lists without a name (additional disclosable party (controls, leases property to, or provides services to the home)); A person CMS lists without a name (additional disclosable party (controls, leases property to, or provides services to the home)); A person CMS lists without a name (additional disclosable party (controls, leases property to, or provides services to the home)); Laura Lewis (runs it (operational or managerial control)); A person CMS lists without a name (additional disclosable party (controls, leases property to, or provides services to the home)); A person CMS lists without a name (additional disclosable party (controls, leases property to, or provides services to the home)); A person CMS lists without a name (additional disclosable party (controls, leases property to, or provides services to the home)); Victoria Freed (additional disclosable party (controls, leases property to, or provides services to the home)); Dawn Kussow (runs it (operational or managerial control)); A person CMS lists without a name (additional disclosable party (controls, leases property to, or provides services to the home)); A person CMS lists without a name (additional disclosable party (controls, leases property to, or provides services to the home)); A person CMS lists without a name (additional disclosable party (controls, leases property to, or provides services to the home)); Joshua Hausman (additional disclosable party (controls, leases property to, or provides services to the home)); A person CMS lists without a name (additional disclosable party (controls, leases property to, or provides services to the home)); A person CMS lists without a name (additional disclosable party (controls, leases property to, or provides services to the home)); A person CMS lists without a name (additional disclosable party (controls, leases property to, or provides services to the home)); A person CMS lists without a name (additional disclosable party (controls, leases property to, or provides services to the home)).
- Part of Brookdale Senior Living (12 homes in CMS’s data).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, All Owners. Checked Nov 5, 2026. Updated monthly.
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Jones Lang Lasalle Multifamily LLC | Holds 5% or more security interest | 100% | Aug 31, 2017 |
| Febc-Alt Investors LLC | Owns a share through other companies | 100% | Dec 15, 2023 |
| Brookdale Senior Living Communities Inc. | Owns a share directly | 100% | Dec 15, 2023 |
| Brookdale Senior Living Inc. | Owns a share through other companies | 100% | Jul 26, 2006 |
| Bkd FM Holding Company LLC | Owns 5% or more directly | 100% | Jul 29, 2011 |
| Febc-Alt Holdings Inc. | Owns a share through other companies | 100% | Dec 15, 2023 |
| Febc-Alt Investors LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | Dec 15, 2023 | |
| Brookdale Senior Living Communities Inc. | Additional disclosable party (controls, leases property to, or provides services to the home) | Dec 15, 2023 | |
| Brookdale Senior Living Inc. | Additional disclosable party (controls, leases property to, or provides services to the home) | Jul 26, 2006 | |
| Lbmc PC | Additional disclosable party (controls, leases property to, or provides services to the home) | Jan 1, 2024 | |
| Febc-Alt Holdings Inc. | Additional disclosable party (controls, leases property to, or provides services to the home) | Dec 15, 2023 | |
| Jones Lang Lasalle Incorporated | Additional disclosable party (controls, leases property to, or provides services to the home) | Sep 6, 2025 | |
| Arc Managment LLC | Runs it (operational or managerial control) | Apr 1, 2007 | |
| Arclp-Charlotte LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | May 26, 1996 | |
| Walters Financial Services Inc. | Additional disclosable party (controls, leases property to, or provides services to the home) | Jul 22, 2025 | |
| American Retirement Corporation | Additional disclosable party (controls, leases property to, or provides services to the home) | Sep 6, 2025 |
How do residents fare?
- CMS rates its quality measures 5 of 5 (North Carolina average 3.5).
CMS, Provider Information and State and US Averages. Released Oct 28, 2026. Updated monthly.
| Measure | Rating |
|---|---|
| Overall rating | 5 of 5 |
| Health inspections | 5 of 5 |
| Staffing | Not rated |
| Quality measures | 5 of 5 |
How does it compare nearby?
- Among the 12 nearest homes, within 5.3 miles, this one had the 8th most health citations at the latest inspection cycle (1; the middle value was 3).
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
| Place | Miles away | Citations, latest cycle |
|---|---|---|
| Brookdale Carriage Club Providence This nursing home | 1 | |
| Ignite Medical Resort South Charlotte | 1.7 | 4 |
| Pelican Health Randolph LLC | 2.7 | 15 |
| The Sharon at Southpark | 2.8 | 0 |
| Briar Creek Health Center | 3.3 | 0 |
| Matthews Health & Rehab Center | 3.3 | 2 |
| White Oak Manor - Charlotte | 3.6 | 10 |
| The Stewart Health Center | 3.7 | 1 |
| Redwood Health & Rehab | 5.0 | 6 |
| Plaza Health & Rehab | 5.2 | 10 |
| Royal Park Rehabilitation & Health Center | 5.3 | 8 |
| Willowbrooke Court SC Ctr at Matthews Glen | 5.3 | 1 |
What the record doesn’t say
- Complaints that didn’t lead to a citation aren’t published.
- Inspections reach CMS’s data about six weeks after they happen, and staffing about four months after.
- CMS publishes the inspectors’ full written findings in a separate monthly file, which isn’t loaded yet.
- Fines and Medicare payment denials are the only enforcement CMS publishes; state licence actions aren’t included.
Sources
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Centers for Medicare & Medicaid Services, Provider Information (4pq5-n9py).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Health Deficiencies (r5ix-sfxw).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Penalties (g6vv-u9sr).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, All Owners (afe44b85-cc6d-40d7-b5df-00ae8910d1d2).
Checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, State and US Averages (xcdc-v8bm).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 5, 2026.
From the home
The public record above comes first. Anything the home adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the home will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the home”, and paying will never change a finding, a rating or the order of results.