Holland Home - Raybrook Manor
A nursing home in Grand Rapids, Michigan 49546
2121 Raybrook SE, Grand Rapids, Michigan 49546. (616) 235-5702.
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The short answer
Record last released by CMS on Oct 28, 2026.
- 4of 5 CMS’s overall rating
- 6 health citations at the latest inspection cycle Michigan average: 9.9
- 4.84 nurse hours per resident per day Michigan average: 4.03
- 0 fines in the last three years
Each figure’s source sits beside it, in its section below.
What these words mean8
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Scope and severity (A to L)
- CMS grades each nursing home deficiency with a letter. A to C: no actual harm, with potential for minimal harm. D to F: no actual harm, but potential for more. G to I: actual harm. J to L: immediate jeopardy. Within each band, the letter rises as more residents were affected or could be: one or a few, a pattern, or widespread. Source: CMS, nursing home scope and severity grid (State Operations Manual, chapter 7).
- Nurse staffing hours
- The hours registered nurses, licensed practical nurses and nurse aides worked, per resident per day, from the payroll records each home sends CMS. Source: CMS, Payroll-Based Journal.
- Fines and payment denials
- A fine (civil money penalty) is money CMS makes a nursing home pay when it falls short of federal rules. A payment denial means Medicare and Medicaid stop paying for new admissions until the home meets the rules again. Source: CMS; 42 CFR 488.430 and 488.417.
- Immediate jeopardy
- CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
6 health citations at the latest inspection cycle
The Michigan average is 9.9.
Last standard inspection Mar 12, 2026.
Most serious in three years: immediate jeopardy to health or safety (J), at a complaint inspection on Jun 24, 2026
CMS, Provider Information, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.
When those citations happened
21 citations in 5 months of the last 36. Last cited Jun 2026. Most serious: immediate jeopardy to health or safety (J). The last 3 years, to Nov 5, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
All 24 citations in the last three years
Grouped by inspection, newest first. Each carries CMS grades each nursing home deficiency with a letter. A to C: no actual harm, with potential for minimal harm. D to F: no actual harm, but potential for more. G to I: actual harm. J to L: immediate jeopardy. Within each band, the letter rises as more residents were affected or could be: one or a few, a pattern, or widespread. Source: CMS, nursing home scope and severity grid (State Operations Manual, chapter 7)., from A, the least serious, to L, the most. 9 came from complaint inspections.
CMS, Health Deficiencies. Released Oct 28, 2026. Updated monthly.
Jun 24, 2026: complaint inspection3 citations
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Provide appropriate treatment and care according to orders, resident’s preferences and goals.
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Immediately tell the resident, the resident’s doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
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Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 12, 2026: standard inspection1 citation
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Honor the resident’s right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Dec 23, 2025: complaint inspection2 citations
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Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
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Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Feb 5, 2025: standard inspection9 citations
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Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
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Honor the resident’s right to a dignified existence, self-determination, communication, and to exercise his or her rights.
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Keep residents’ personal and medical records private and confidential.
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Honor the resident’s right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
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Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
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Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
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Provide special eating equipment and utensils for residents who need them and appropriate assistance.
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Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
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Provide and implement an infection prevention and control program.
Jan 26, 2024: standard inspection5 citations
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Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
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Ensure services provided by the nursing facility meet professional standards of quality.
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Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
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Develop and implement policies and procedures for flu and pneumonia vaccinations.
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Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident’s well being.
Jan 26, 2024: standard and complaint inspection1 citation
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Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nov 29, 2023: complaint inspection3 citations
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Respond appropriately to all alleged violations.
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Provide appropriate treatment and care according to orders, resident’s preferences and goals.
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Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Is it certified, and in good standing?
- Certified for Medicare and Medicaid since Sep 1, 1985.
- Not on CMS’s special focus list.
- No abuse icon from CMS.
- No change of ownership in the last 12 months.
- CMS lists its ownership as non profit, corporation.
- 101 certified beds.
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
Has it been fined or penalized?
- No fines in the last three years.
- 1 Medicare payment denial in the last three years.
- 9 citations in the last three years came from complaint inspections.
CMS, Penalties and Health Deficiencies. Released Oct 28, 2026. Updated monthly.
| Date | What | Detail |
|---|---|---|
| Feb 5, 2025 | Medicare payment denial |
Who does the caring?
4.84 nurse hours per resident per day
The Michigan average is 4.03.
CMS publishes staffing about four months after the fact.
CMS, Provider Information and State and US Averages. Released Oct 28, 2026. Updated monthly.
| Measure | This home | Michigan average |
|---|---|---|
| Nurse hours per resident per day | 4.84 | 4.03 |
| Of which registered nurses | 0.85 | 0.78 |
| At weekends | 4.31 | 3.50 |
| Nursing staff turnover | 29.9% | 44.6% |
| Registered nurse turnover | 27.3% | 39.2% |
| Administrators who left | 0 | Not given |
Who owns it?
- Christian Living Services owns 100% directly since Jan 1, 2009.
- Concept Rehab, Inc. runs it.
- 36 owners or officers are people: Ronald Duemler (runs it (operational or managerial control)); Ronald Duemler (additional disclosable party (controls, leases property to, or provides services to the home)); Douglas Himmelein (runs it (operational or managerial control)); Douglas Himmelein (additional disclosable party (controls, leases property to, or provides services to the home)); Carlos Hidalgo (corporate director); Anne Tatreau (runs it (operational or managerial control)); Anne Tatreau (additional disclosable party (controls, leases property to, or provides services to the home)); Philip Matro (runs it (operational or managerial control)); Philip Matro (additional disclosable party (controls, leases property to, or provides services to the home)); David Smith (corporate director); Troy Vugteveen (corporate officer); Troy Vugteveen (corporate director); Troy Vugteveen (runs it (operational or managerial control)); Mary Ursul (corporate director); Mark Johnson (corporate officer, 0%); Mark Johnson (corporate director); Susan L Vogel-Vanderson (corporate director); Gilbert Segovia (corporate director); Brandyn Deckinga (runs it (operational or managerial control)); Brandyn Deckinga (additional disclosable party (controls, leases property to, or provides services to the home)); Scott Schaab (runs it (operational or managerial control)); Scott Schaab (additional disclosable party (controls, leases property to, or provides services to the home)); Timothy Myers (runs it (operational or managerial control)); Timothy Myers (additional disclosable party (controls, leases property to, or provides services to the home)); Gary P Malburg (corporate officer); Gary P Malburg (corporate director); David Knibbe (corporate director, 0%); Scott Demaagd (corporate director); Sam R Watson (corporate director); Nick Thole (corporate director); Jean M Nagelkerk (corporate director); Marie Vanderkooi (corporate director); Adam Kinder (corporate officer); Adam Kinder (runs it (operational or managerial control)); Nelson Sanchez (corporate officer); Nelson Sanchez (corporate director).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, All Owners. Checked Nov 5, 2026. Updated monthly.
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Christian Living Services | Owns 5% or more directly | 100% | Jan 1, 2009 |
| Huntington | Additional disclosable party (controls, leases property to, or provides services to the home) | Jan 1, 2009 | |
| Raymond James | Additional disclosable party (controls, leases property to, or provides services to the home) | Jan 1, 2011 | |
| Plante & Moran PLLC | Additional disclosable party (controls, leases property to, or provides services to the home) | Jan 1, 2003 | |
| Concept Rehab, Inc. | Runs it (operational or managerial control) | Oct 1, 2025 | |
| An organisation CMS lists without a name | Additional disclosable party (controls, leases property to, or provides services to the home) | Dec 5, 2025 | |
| Saint Mary’s Health Services | Additional disclosable party (controls, leases property to, or provides services to the home) | Jan 1, 2000 | |
| Authenticity Marketing Group | Additional disclosable party (controls, leases property to, or provides services to the home) | Jan 1, 2014 |
How do residents fare?
- CMS rates its quality measures 5 of 5 (Michigan average 3.9).
CMS, Provider Information and State and US Averages. Released Oct 28, 2026. Updated monthly.
| Measure | Rating |
|---|---|
| Overall rating | 4 of 5 |
| Health inspections | 2 of 5 |
| Staffing | 5 of 5 |
| Quality measures | 5 of 5 |
How does it compare nearby?
- Among the 12 nearest homes, within 4.5 miles, this one had the 5th most health citations at the latest inspection cycle (6; the middle value was 5.5).
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
| Place | Miles away | Citations, latest cycle |
|---|---|---|
| Holland Home - Raybrook Manor This nursing home | 6 | |
| Optalis Health & Rehabilitation at Kent-Crossing | 0.3 | 26 |
| Valley Health Center | 1.7 | 2 |
| Mission Point Nursing & Physical Rehabilitation Ce | 2.0 | 6 |
| Optalis Health and Rehabilitation of Grand Rapids | 2.1 | 54 |
| Porter Hills Health Center | 2.6 | 1 |
| Clark Retirement Community | 2.7 | 8 |
| Holland Home Breton Rehabilitation & Living Centre | 2.9 | 4 |
| Corewell Health Rehabilitation & Nursing Center - | 3.1 | 2 |
| Corewell Health Rehabilitation & Nursing Center - | 3.8 | 1 |
| Medilodge of Grand Rapids | 4.4 | 28 |
| Mary Free Bed Sub-Acute Rehabilitation | 4.5 | 5 |
What the record doesn’t say
- Complaints that didn’t lead to a citation aren’t published.
- Inspections reach CMS’s data about six weeks after they happen, and staffing about four months after.
- CMS publishes the inspectors’ full written findings in a separate monthly file, which isn’t loaded yet.
- Fines and Medicare payment denials are the only enforcement CMS publishes; state licence actions aren’t included.
Sources
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Centers for Medicare & Medicaid Services, Provider Information (4pq5-n9py).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Health Deficiencies (r5ix-sfxw).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Penalties (g6vv-u9sr).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, All Owners (afe44b85-cc6d-40d7-b5df-00ae8910d1d2).
Checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, State and US Averages (xcdc-v8bm).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 5, 2026.
From the home
The public record above comes first. Anything the home adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the home will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the home”, and paying will never change a finding, a rating or the order of results.