Sentara Princess Anne Hospital
An acute care hospital in Virginia Beach, Virginia 23456
2025 Glenn Mitchell Drive, Virginia Beach, Virginia 23456. (757) 507-1520.
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The short answer
Record last released by CMS on Oct 20, 2026.
- 5of 5 CMS’s overall rating
- 4of 5 patient survey rating
- 2 deficiencies cited in the last three years
- 160 beds
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
The last inspection on record was on Jul 29, 2026: a complaint inspection.
2 deficiencies cited in the last three years.
CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.
When those deficiencies happened
2 deficiencies in 2 months of the last 36. Last cited Jul 2026. Most serious: Standard-level. The last 3 years, to Nov 5, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.
Jul 29, 2026: complaint inspection1 deficiency
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Staffing And Delivery Of Care
The inspectors’ words, 376 words
“STAFFING AND DELIVERY OF CARE CFR(s): 482.23(b) The nursing service must have adequate numbers of licensed registered nurses, licensed practical (vocational) nurses, and other personnel to provide nursing care to all patients as needed. There must be supervisory and staff personnel for each department or nursing unit to ensure, when needed, the immediate availability of a registered nurse for care of any patient. This Standard is not met as evidenced by: 34452 Based on document review and interview, it was determined that the facility failed to document vital signs and/or pain assessments, as indicated for two (2) of 5 (five) Patients (P). P # 2 and # 3 The findings include: On July 29, 2026 at 10:00 AM, clinical record reviews revealed the following: Patient # 2 April 22, 2026 at 3:23 PM - Arrived in ED (Emergency Department) 3:35 PM - Triage Plan - Acuity 2 Pain Assessment - pain resting - 6 chief complaint - chest pain, shortness of breath Vital signs taken 5:00 PM - Vital signs taken Vital signs were not document every hour. There was no documented acceptable level of pain. Patient # 3 June 14, 2026 at 3:29 PM - Arrived in ED 3:32 PM - Triage Plan - Acuity 2 - c/o palpitations/chest pressure x 3 hours. Pt appears uncomfortable. Noted PMH SVT. ECG ordered. Charge informed. Pt to be put in MTA room. 3:49 PM - Vital signs taken 5:23 PM - Pain assessment on discharge was 0. Condition stable. Patient discharged to home. There was no pain assessment or acceptable level of pain documented on triage. Vital signs were not documented every hour or at discharge. On July 29, 2026 at 10:25 PM, Staff Member # 5 indicated vital signs are hourly for acuity level 2 and pain assessment should be documented on all patients. July 29, 2026 at 10:30 AM, a review of the facility’s policy titled “Vital Signs and Pain Assessment/Reassessment in the Emergency Department” revealed the following: “Perform initial pain assessment in triage navigator or narrator and document in the electronic medical record. Acceptable level of pain must be documented once per patient encounter. Obtain repeat vital signs based on ESI (emergency severity index) level: ESI Level 2: Every hour for first four hours.”
Feb 26, 2026: complaint inspection1 deficiency
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Patient Rights: Restraint Or Seclusion
The inspectors’ words, 326 words
“PATIENT RIGHTS: RESTRAINT OR SECLUSION CFR(s): 482.13(e)(4)(ii) [The use of restraint or seclusion must be--] (ii) implemented in accordance with safe and appropriate restraint and seclusion techniques as determined by hospital policy in accordance with State law. This Standard is not met as evidenced by: 34452 Based on document review and interview, it was determined that the facility failed to implement safe and appropriate restraint techniques to prevent patient injury for one (1) of three (3) Patients (P). P # 3 The findings include: On February 25, 2026 at 11:00 AM, a clinical record review for P # 3 revealed the following: The ED Provider note dated June 11, 2025 at 9:11 AM reads in part: Patient comes in after seizure with postictal state. Complaining of left shoulder pain. This is a closed injury. Left shoulder interpretation shows anterior shoulder dislocation. CT Head by my interpretation shows no obvious intracranial hemorrhage. [Patient] underwent shoulder reduction at bedside without sedation without any complications. Placed in a sling. Postreduction x-ray shows adequate reduction. Patient had witnessed seizure in the emergency department with postictal state. [Patient] became agitated and combative. Verbal de-escalation was unsuccessful. [Patient] had to be held down and restrained as was threat to self and staff. Repeat left shoulder x-ray was obtained which showed proximal humerus fracture. Will consult orthopedic surgery. On February 25, 2026 at 11:15 AM, an interview with Staff Members (SM # 2 and # 3) indicated that the Patient came to the facility for new onset of seizure and dislocated shoulder. There was no fracture identified until after the Patient was restrained due to another seizure. On February 26, 2026 at 10:00 AM, a review of the facility policy titled “Restraint and Seclusion Management” reads in part “Restraints or seclusion may only be imposed to protect the immediate safety of the patient, staff or others. Restraint or seclusion shall be managed so that no harm or pain is caused to the Patient”.”
All 6 inspections in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Jul 29, 2026 | Complaint inspection | 1 deficiency cited |
| May 21, 2026 | Complaint inspection | No deficiencies cited |
| May 20, 2026 | Complaint inspection | No deficiencies cited |
| Apr 22, 2026 | Complaint inspection | No deficiencies cited |
| Feb 26, 2026 | Complaint inspection | 1 deficiency cited |
| Nov 27, 2023 | Complaint inspection | No deficiencies cited |
How do patients fare?
- CMS’s overall CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System. for it is 5 of 5.
- Of the measures behind its CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System., CMS counts against the national value: mortality, 0 better and 0 worse of 7; safety of care, 1 better and 0 worse of 7; readmission, 0 better and 1 worse of 8.
- Patients rate it 4 of 5 in CMS’s patient survey (902 surveys completed, Oct 1, 2024 to Sep 30, 2025): 79% rated it 9 or 10 out of 10, and 82% would definitely recommend it.
- Infections, compared by CMS with the national benchmark (Oct 1, 2024 to Sep 30, 2025): central line bloodstream infections (CLABSI), no different than national benchmark; catheter urinary tract infections (CAUTI), better than the national benchmark; surgical site infections after colon surgery, no different than national benchmark; MRSA bloodstream infections, no different than national benchmark; C. diff infections, better than the national benchmark.
- CMS’s patient safety composite for serious complications, PSI 90, Jul 1, 2022 to Jun 30, 2024: no different than the national value.
- Deaths within 30 days, as CMS gives them (Jul 1, 2022 to Jun 30, 2025): heart attack 10.9%, heart failure 9.8%, pneumonia 14.5%, COPD 8.9%, stroke 10.5%. CMS gives no comparison with the national rate for them in this release.
- Readmissions within 30 days, as CMS gives them (Jul 1, 2023 to Jun 30, 2025): heart attack 14.4%, heart failure 21.6%, pneumonia 16.7%, COPD 19.7%. CMS gives no comparison with the national rate for them in this release.
- After outpatient care, compared by CMS: unplanned hospital visits after a colonoscopy, no different than the national rate; unplanned hospital visits after outpatient surgery, no different than expected.
- Emergency department patients spent a median of 165 minutes there before leaving (Oct 1, 2024 to Sep 30, 2025), and 2% left before being seen.
- 76% of patients with severe sepsis or septic shock got the care CMS measures, SEP-1 (Oct 1, 2024 to Sep 30, 2025).
- Medicare’s spending per patient here is 0.91 times the national median (Jan 1, 2024 to Dec 31, 2024).
CMS, Hospital General Information, Patient survey (HCAHPS) - Hospital, Healthcare Associated Infections - Hospital, Timely and Effective Care - Hospital and Medicare Spending Per Beneficiary - Hospital. Released Aug 13, 2026. Updated quarterly.
CMS, Complications and Deaths - Hospital and Unplanned Hospital Visits - Hospital. Released Sep 30, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Overall ratingCMS’s overall hospital quality star rating, 1 to 5 | 5 of 5 |
| Patient survey ratingCMS star rating from its survey of the hospital’s patients (HCAHPS), 1 to 5 | 4 of 5 |
Is it certified, and in good standing?
- Medicare-certified acute care hospital since Jan 21, 1975.
- Ownership: voluntary non-profit - other.
- It is accredited by DNV, whose surveys stand in for the state’s routine inspections.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency on record in the last three years.
- Voluntary non-profit - Other.
CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Oct 14, 2026. Updated quarterly.
CMS, Hospital General Information. Released Aug 13, 2026. Updated quarterly.
CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.
Has it been penalized?
- CMS doesn’t publish fines or other penalties for hospitals.
- Not among the hospitals whose Medicare payments CMS cut under the Hospital-Acquired Condition Reduction Program for fiscal year 2026.
- 2 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, Hospital-Acquired Condition (HAC) Reduction Program. Released Aug 13, 2026. Updated yearly.
CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Oct 14, 2026. Updated quarterly.
CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.
What do patients say about their care?
- CMS doesn’t publish staffing levels for hospitals.
- In CMS’s patient survey, patients rate how well its nurses communicated 4 of 5.
- 91% of its health care workers got a flu shot (Oct 1, 2024 to Mar 31, 2025).
CMS, Patient survey (HCAHPS) - Hospital and Timely and Effective Care - Hospital. Released Aug 13, 2026. Updated quarterly.
Who owns it?
- Sentara Health owns 70% directly since Jan 1, 2015; Bon Secours Mercy Health Inc. owns 30% directly since Jan 1, 2015.
- 8 owners or officers are people: Melinda Hancock (corporate director); Melinda Hancock (managing employee (on the payroll)); Dennis Matheis (corporate director); Dennis Matheis (managing employee (on the payroll)); Samuel J Hawley (corporate officer); Samuel J Hawley (corporate director); Michelle L Allen (managing employee (on the payroll)); Cathy W Darden (managing employee (on the payroll)).
- CMS’s Provider of Services file records 5 changes of ownership, the latest on Jan 1, 2015.
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospital All Owners and Hospital Enrollments. Released Sep 29, 2026. Updated monthly.
CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Oct 14, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Sentara Health | Owns 5% or more directly | 70% | Jan 1, 2015 |
| Bon Secours Mercy Health Inc. | Owns 5% or more directly | 30% | Jan 1, 2015 |
How does it compare nearby?
- Of the 3 hospitals CMS lists in Virginia Beach City, 2 have an overall star rating from CMS: 1 rated 5 of 5, 1 rated 4 of 5.
- CMS rates this one 5 of 5.
CMS, Hospital General Information. Released Aug 13, 2026. Updated quarterly.
| Place | Overall star rating |
|---|---|
| Sentara Virginia Beach General Hospital | 4 |
| Virginia Beach Psychiatric Center | Not given |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospitals, so none are shown. The one payment cut CMS publishes for each hospital, under its Hospital-Acquired Condition Reduction Program, is shown where it applies.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- Most hospitals are accredited by a private organisation (The Joint Commission, DNV and others) whose routine inspections stand in for the state’s; those reports aren’t public, and QCOR holds only the state’s surveys: no inspection on record here doesn’t mean none took place.
- QCOR says its hospital inspection data are complete only through September 17, 2026, while it moves to a new system.
- CMS doesn’t publish staffing levels for hospitals.
- In its September 2026 release CMS gives no comparison with the national rate for death and readmission rates, though it gives the rates.
Sources
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Centers for Medicare & Medicaid Services, Hospital General Information (xubh-q36u).
Released Aug 13, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Patient survey (HCAHPS) - Hospital.
Released Aug 13, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Healthcare Associated Infections - Hospital (77hc-ibv8).
Released Aug 13, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Complications and Deaths - Hospital (ynj2-r877).
Released Sep 30, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Unplanned Hospital Visits - Hospital (632h-zaca).
Released Sep 30, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Timely and Effective Care - Hospital (yv7e-xc69).
Released Aug 13, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Medicare Spending Per Beneficiary - Hospital (rrqw-56er).
Released Aug 13, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospital-Acquired Condition (HAC) Reduction Program (yq43-i98g).
Released Aug 13, 2026 and checked Nov 5, 2026. Updated yearly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Provider of Services File - Hospital & Non-Hospital Facilities (Hospital_and_other.DATA.Q3_2026.csv).
Released Oct 14, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR Hospital 2567 statements of deficiencies (Hospital_2567s_2010_to_2026YTD.xlsx).
Released Oct 20, 2026 and checked Oct 27, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospital All Owners (Hospital_All_Owners_2026.09.29.csv).
Released Sep 29, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospital Enrollments (Hospital_Enrollments_2026.09.29.csv).
Released Sep 29, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 5, 2026.
From the hospital
The public record above comes first. Anything the hospital adds will appear here, below it, and say who wrote it.
Replies
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Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospital”, and paying will never change a finding, a rating or the order of results.