Sentara Virginia Beach General Hospital
An acute care hospital in Virginia Beach, Virginia 23454
1060 First Colonial Road, Virginia Beach, Virginia 23454. (757) 395-8000.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CMS’s own record is on Care Compare.
The short answer
Record last released by CMS on Oct 20, 2026.
- 4of 5 CMS’s overall rating
- 3of 5 patient survey rating
- 2 deficiencies cited in the last three years
- 276 beds
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
The last inspection on record was on Mar 5, 2026: a complaint inspection.
2 deficiencies cited in the last three years.
CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.
When those deficiencies happened
2 deficiencies in 1 month of the last 36. Last cited Feb 2025. Most serious: Standard-level. The last 3 years, to Nov 5, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.
Feb 5, 2025: complaint inspection2 deficiencies
-
Patient Rights: Care In Safe Setting
The inspectors’ words, 354 words
“PATIENT RIGHTS: CARE IN SAFE SETTING CFR(s): 482.13(c)(2) The patient has the right to receive care in a safe setting. This Standard is not met as evidenced by: 34452 Based on document review and interview, it was determined that the facility failed to ensure the Patient could ambulate safely prior to discharge for one (1) of four (4) Patients (P), P # 1. The finding include: On February 5, 2025, clinical record review for P # 1 revealed the following: The “Patient Care Timeline” reads in part: “November 26, 2024 9:12 PM - arrival complaint - rescue 9:17 PM - chief complaints - fall 10:12 PM - Fall risk - High risk for falls - YES 12:24 AM - Pain Assessment on discharge was same. Condition stable. Patient discharged to home. Patient education completed: NO Education taught to; patient Teaching method used was discussion. Understanding of teaching was poor. Patient was discharged via wheelchair. Discharged with self. Valuables were give to: patient. Differential/Questionable Diagnosis: Mental health issue, consider ICH (intracranial hemorrhage) or mass or CVA (cardiovascular accident) give the fact that right leg is not working but there is conflicting stories. Chief complaint Patient presents with Fall Here via EMS (Emergency Medical Services) after a fall. Reports was trying to put shoes on and socks slipped on the carpet and slid down to the ground. Back scraped up against metal bed frame. States could not get up on own and required EMS to come and help.” Record review revealed no documentation that P # 1 could ambulate safely prior to discharge. P # 1 arrived via ambulance from a fall and was a high risk for falls on assessment. P # 1 was discharged with self via wheelchair. A review of the “Patient Rights and Responsibilities” provided to Patients on admission reads in part “You have a the right to be kept safe...”. On February 5, 2025 at 10:30 AM, Staff Member (SM) # 2 indicated there was no documentation of safe ambulation prior to discharge. SM # 2 stated “the Physician would not discharge the Patient if the Patient was unable to ambulate.””
-
Discharge Planning Evaluation
The inspectors’ words, 435 words
“DISCHARGE PLANNING EVALUATION CFR(s): The discharge planning evaluation must be included in the patient’s medical record for use in establishing an appropriate discharge plan and the results of the evaluation must be discussed with the patient (or the patient’s representative). This Standard is not met as evidenced by: 34452 Based on document review and interview, it was determined that the facility failed to ensure discharge planning was completed and discussed with the Patient prior to discharge for one (1) of four (4) Patients (P), P # 1. The finding include: On February 5, 2025, clinical record review for P # 1 revealed the following: The “Patient Care Timeline” reads in part: “November 26, 2024 9:12 PM - arrival complaint - rescue 9:17 PM - chief complaints - fall 10:12 PM - Fall risk - High risk for falls - YES 12:24 AM - Pain Assessment on discharge was same. Condition stable. Patient discharged to home. Patient education completed: NO Education taught to; patient Teaching method used was discussion. Understanding of teaching was poor. Patient was discharged via wheelchair. Discharged with self. Valuables were give to: patient. Differential/Questionable Diagnosis: Mental health issue, consider ICH (intracranial hemorrhage) or mass or CVA (cardiovascular accident) give the fact that right leg is not working but there is conflicting stories. Chief complaint Patient presents with Fall Here via EMS (Emergency Medical Services) after a fall. Reports was trying to put shoes on and socks slipped on the carpet and slid down to the ground. Back scraped up against metal bed frame. States could not get up on own and required EMS to come and help.” Record review revealed no documentation of discharge planning or discussion with P # 1 prior to discharge. P # 1 arrived via ambulance from a fall and was a high risk for falls on assessment. P # 1 was discharged with self via wheelchair. There was no documentation of how and whom the Patient left with or would be able to provide care post discharge. There was no documentation of written discharge instructions provided to the patient. The facility’s policy for discharge was requested at three (3) times and was not provided. On February 5, 2025 at 10:30 AM, Staff Member (SM) # 2 indicated there was no documentation of a discharge plan or discussion with the Patient prior to discharge. SM # 2 indicated that Patients are discharged to the waiting area to wait for ride post discharge if there is no one present at the time of discharge. SM # 2 stated “the Physician would not discharge the Patient to an unsafe situation.””
All 5 inspections in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Mar 5, 2026 | Complaint inspection | No deficiencies cited |
| Feb 5, 2025 | Complaint inspection | 2 deficiencies cited |
| Oct 29, 2024 | Complaint inspection | No deficiencies cited |
| Mar 19, 2024 | Complaint inspection | No deficiencies cited |
| Nov 29, 2023 | Complaint inspection | No deficiencies cited |
How do patients fare?
- CMS’s overall CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System. for it is 4 of 5.
- Of the measures behind its CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System., CMS counts against the national value: mortality, 1 better and 0 worse of 8; safety of care, 2 better and 0 worse of 7; readmission, 0 better and 2 worse of 9.
- Patients rate it 3 of 5 in CMS’s patient survey (940 surveys completed, Oct 1, 2024 to Sep 30, 2025): 73% rated it 9 or 10 out of 10, and 71% would definitely recommend it.
- Infections, compared by CMS with the national benchmark (Oct 1, 2024 to Sep 30, 2025): central line bloodstream infections (CLABSI), better than the national benchmark; catheter urinary tract infections (CAUTI), better than the national benchmark; surgical site infections after colon surgery, no different than national benchmark; surgical site infections after abdominal hysterectomy, no different than national benchmark; MRSA bloodstream infections, no different than national benchmark; C. diff infections, better than the national benchmark.
- CMS’s patient safety composite for serious complications, PSI 90, Jul 1, 2022 to Jun 30, 2024: no different than the national value.
- Deaths within 30 days, as CMS gives them (Jul 1, 2022 to Jun 30, 2025): heart attack 10%, heart failure 9.9%, pneumonia 13.7%, COPD 7.4%, stroke 12.8%, heart bypass surgery 2.4%. CMS gives no comparison with the national rate for them in this release.
- Readmissions within 30 days, as CMS gives them (Jul 1, 2023 to Jun 30, 2025): heart attack 14.1%, heart failure 21.2%, pneumonia 17.4%, COPD 18.5%, hip or knee replacement 6.5%. CMS gives no comparison with the national rate for them in this release.
- After outpatient care, compared by CMS: unplanned hospital visits after a colonoscopy, no different than the national rate; unplanned hospital visits after outpatient surgery, no different than expected.
- Emergency department patients spent a median of 125 minutes there before leaving (Oct 1, 2024 to Sep 30, 2025), and 3% left before being seen.
- 83% of patients with severe sepsis or septic shock got the care CMS measures, SEP-1 (Oct 1, 2024 to Sep 30, 2025).
- Medicare’s spending per patient here is 0.94 times the national median (Jan 1, 2024 to Dec 31, 2024).
CMS, Hospital General Information, Patient survey (HCAHPS) - Hospital, Healthcare Associated Infections - Hospital, Timely and Effective Care - Hospital and Medicare Spending Per Beneficiary - Hospital. Released Aug 13, 2026. Updated quarterly.
CMS, Complications and Deaths - Hospital and Unplanned Hospital Visits - Hospital. Released Sep 30, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Overall ratingCMS’s overall hospital quality star rating, 1 to 5 | 4 of 5 |
| Patient survey ratingCMS star rating from its survey of the hospital’s patients (HCAHPS), 1 to 5 | 3 of 5 |
Is it certified, and in good standing?
- Medicare-certified acute care hospital since Jul 1, 1966.
- Ownership: voluntary non-profit - other.
- It is accredited by DNV, whose surveys stand in for the state’s routine inspections.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency on record in the last three years.
- It has an inpatient rehabilitation unit of 8 beds, which CMS lists apart as a rehabilitation facility.
- Voluntary non-profit - Other.
CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Oct 14, 2026. Updated quarterly.
CMS, Hospital General Information. Released Aug 13, 2026. Updated quarterly.
CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.
Has it been penalized?
- CMS doesn’t publish fines or other penalties for hospitals.
- Not among the hospitals whose Medicare payments CMS cut under the Hospital-Acquired Condition Reduction Program for fiscal year 2026.
- 2 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, Hospital-Acquired Condition (HAC) Reduction Program. Released Aug 13, 2026. Updated yearly.
CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Oct 14, 2026. Updated quarterly.
CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.
What do patients say about their care?
- CMS doesn’t publish staffing levels for hospitals.
- In CMS’s patient survey, patients rate how well its nurses communicated 4 of 5.
- 88% of its health care workers got a flu shot (Oct 1, 2024 to Mar 31, 2025).
CMS, Patient survey (HCAHPS) - Hospital and Timely and Effective Care - Hospital. Released Aug 13, 2026. Updated quarterly.
Who owns it?
- Sentara Health owns 100% directly since Jan 25, 2023.
- 12 owners or officers are people: Melinda Hancock (corporate director); Melinda Hancock (managing employee (on the payroll)); Dennis Matheis (corporate officer); Dennis Matheis (corporate director); Dennis Matheis (managing employee (on the payroll)); Eric Conley (corporate officer); Eric Conley (corporate director); Eric Conley (managing employee (on the payroll)); Michelle L Allen (managing employee (on the payroll)); Cathy W Darden (managing employee (on the payroll)); Amanda Noll Shepherd (managing employee (on the payroll)); Elwood Boone (managing employee (on the payroll)).
- CMS’s Provider of Services file records 1 change of ownership, the latest on Jan 1, 2003.
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospital All Owners and Hospital Enrollments. Released Sep 29, 2026. Updated monthly.
CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Oct 14, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Sentara Health | Owns 5% or more directly | 100% | Jan 25, 2023 |
How does it compare nearby?
- Of the 3 hospitals CMS lists in Virginia Beach City, 2 have an overall star rating from CMS: 1 rated 5 of 5, 1 rated 4 of 5.
- CMS rates this one 4 of 5.
CMS, Hospital General Information. Released Aug 13, 2026. Updated quarterly.
| Place | Overall star rating |
|---|---|
| Virginia Beach Psychiatric Center | Not given |
| Sentara Princess Anne Hospital | 5 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospitals, so none are shown. The one payment cut CMS publishes for each hospital, under its Hospital-Acquired Condition Reduction Program, is shown where it applies.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- Most hospitals are accredited by a private organisation (The Joint Commission, DNV and others) whose routine inspections stand in for the state’s; those reports aren’t public, and QCOR holds only the state’s surveys: no inspection on record here doesn’t mean none took place.
- QCOR says its hospital inspection data are complete only through September 17, 2026, while it moves to a new system.
- CMS doesn’t publish staffing levels for hospitals.
- In its September 2026 release CMS gives no comparison with the national rate for death and readmission rates, though it gives the rates.
Sources
-
Centers for Medicare & Medicaid Services, Hospital General Information (xubh-q36u).
Released Aug 13, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Patient survey (HCAHPS) - Hospital.
Released Aug 13, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Healthcare Associated Infections - Hospital (77hc-ibv8).
Released Aug 13, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Complications and Deaths - Hospital (ynj2-r877).
Released Sep 30, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Unplanned Hospital Visits - Hospital (632h-zaca).
Released Sep 30, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Timely and Effective Care - Hospital (yv7e-xc69).
Released Aug 13, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Medicare Spending Per Beneficiary - Hospital (rrqw-56er).
Released Aug 13, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Hospital-Acquired Condition (HAC) Reduction Program (yq43-i98g).
Released Aug 13, 2026 and checked Nov 5, 2026. Updated yearly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Provider of Services File - Hospital & Non-Hospital Facilities (Hospital_and_other.DATA.Q3_2026.csv).
Released Oct 14, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, QCOR Hospital 2567 statements of deficiencies (Hospital_2567s_2010_to_2026YTD.xlsx).
Released Oct 20, 2026 and checked Oct 27, 2026. Updated monthly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Hospital All Owners (Hospital_All_Owners_2026.09.29.csv).
Released Sep 29, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Hospital Enrollments (Hospital_Enrollments_2026.09.29.csv).
Released Sep 29, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 5, 2026.
From the hospital
The public record above comes first. Anything the hospital adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospital will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospital”, and paying will never change a finding, a rating or the order of results.