Hearth Record

St Rose Hospital

An acute care hospital in Hayward, California 94545

27200 Calaroga Ave, Hayward, California 94545. (510) 782-6200.

  • Medicare payments cut under the HAC Reduction Program (fiscal year 2026)
CMS’s own record, on Care Compare

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The short answer

Record last released by CMS on Oct 20, 2026.

The last 24 months 3 deficiencies in 2 months of the last 36. Last cited May 2026. Most serious: Standard-level. Every month

Each figure’s source sits beside it, in its section below.

What these words mean3
Star ratings
CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.

What did inspectors find?

The last inspection on record was on May 8, 2026: a complaint inspection.

3 deficiencies cited in the last three years.

Source:

CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.

When those deficiencies happened

3 deficiencies in 2 months of the last 36. Last cited May 2026. Most serious: Standard-level. The last 3 years, to Nov 5, 2026.

3 deficiencies by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 Dec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOctNov

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, as cited

Rule titles as CMS’s inspectors cite them, set in sentence case.

Source:

CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.

May 8, 2026: complaint inspection2 deficiencies
  • Discharge Planning - Early Identification

    The inspectors’ words, 218 words

    “DISCHARGE PLANNING - EARLY IDENTIFICATION CFR(s): 482.43(a) The hospital’s discharge planning process must identify at an early stage of hospitalization those patients who are likely to suffer adverse health consequences upon discharge in the absence of adequate discharge planning and must provide a discharge planning evaluation for those patients so identified as well as for other patients upon the request of the patient, patient’s representative, or patient’s physician. This Standard is not met as evidenced by: 40968 Based on interview and record review, the facility failed to provide discharge planning assessments within 48-hours for one of five sampled Patients (Patient 9). This failure resulted in Patient 9 to experience delayed or unsafe discharge from the facility. Findings: During a review Patient 9’s face sheet, undated, indicated Patient 9 was admitted to the facility on 3/31/26 and was discharged on 4/20/26. During a concurrent interview and record review on 5/6/26 at 3:26 p.m., with Case Management Director (CMD), Patient 9’s Nurse Case Manager (NCM) Initial Assessment was completed on 4/5/26. CMD, stated hospital policy for completing initial assessment by NCM was within 48 hours of admission. CMD also stated, Patient 9’s initial assessment was completed five days after admission. CMD added, it was important to complete Patient 9’s assessment timely to identify patient needs during hospitalization and upon discharge.”

    Rule A0800. Standard-level. From a complaint.

  • Standard Tag For Nuclear Medicine Services

    The inspectors’ words, 741 words

    “STANDARD TAG FOR NUCLEAR MEDICINE SERVICES CFR(s): 482.53 Standard-level Tag §482.53 Condition of Participation: Nuclear Medicine Services If the hospital provides nuclear medicine services, those services must meet the needs of the patients in accordance with acceptable standards of practice. This Standard is not met as evidenced by: 49983 Based on interview and record review, the facility failed to provide nuclear medicine services in accordance with acceptable standards of practice when the facility: 1. Gave one (Patient 22) out of thirty reviewed patients an incorrect type of radiopharmaceutical (radioactive drug used for certain imaging tests and procedures) 2. Did not consent Patient 22 for the correct type of radiopharmaceutical 3. Did not document the error or patient notification of the error in Patient 22’s medical record. This failure had the potential to result in Patient 22 being exposed to the incorrect type of radiopharmaceutical without understanding the risks and benefits and could result in other medical professionals not knowing about Patient 22’s radiation exposure. Findings: During a record review of facility’s document titled, “Medical Records Consult”, dated 7/28/25, Patient 22 was admitted to the facility on 7/28/25 for a Myocardial Perfusion Scan (a test used to evaluate blood flow to the heart muscle). During a concurrent interview and record review on 5/5/26 at 3:01 p.m. with Radiologic Technologist 1 (RT1) and Manager of Diagnostic Imaging (DI), facility’s documents titled, “Diagnostic Imaging Requisition” for Patient 22, dated 7/28/25, “Cardiology Worksheet: NM Myocardial Perfusion” for Patient 22, dated 7/28/25, “Diagnostic Imaging” for Patient 22, dated 7/28/25, and an untitled document described as “Hot Lab Log Book”, dated 7/28/25, were reviewed. DI stated the “Hot Lab Log Book” indicated on 7/28/25, Patient 22 received a dose of 29.4 millicuries (mCi, a unit of radioactivity, named after Marie Curie, a pioneer of radiation therapy) of Medronate (MDP) Tc-99m Non-HEU (a specialized radioactive drug used for bone scans). DI stated Patient 22 should have received 30 mCi of Sestamibi Tc-99m Non-HEU (a specialized radioactive drug used for Myocardial Perfusion tests). DI stated that facility’s documents titled, “Diagnostic Imaging Requisition” for Patient 22, dated 7/28/25, “Cardiology Worksheet: NM Myocardial Perfusion” for Patient 22, dated 7/28/25, “Diagnostic Imaging” for Patient 22, dated 7/28/25 did not include documentation of the incorrect dose of MDP Tc-99 Non-HEU given to Patient 22 on 7/28/25. During a concurrent interview and record review on 5/7/26 at 2:21 p.m. with facility’s Radiation Safety Officer (RSO), facility’s documents titled “Medical Records Consult” for Patient 22, dated 7/28/25, “Stress Echo Procedure” for Patient 22, dated 7/31/25, procedure images from Patient 22’s Myocardial Perfusion Scan, dated 7/28/25 and 7/29/25, “Diagnostic Imaging Requisition” for Patient 22, dated 7/28/25, “Cardiology Worksheet: NM Myocardial Perfusion” for Patient 22, dated 7/28/25, “Diagnostic Imaging” for Patient 22, dated 7/28/25, and an untitled document described as “Hot Lab Log Book”, dated 7/28/25 and 7/29/25 were reviewed. RSO stated there is no mention in the chart for Patient 22 of the incorrect dose of MDP TC-99m Non-HEU received on 7/28/25 or that the patient was notified of the error. RSO stated documentation of the error and subsequent patient notification should be included in the medical record. During a concurrent interview and record review on 5/7/26 at 2:23 p.m. with RSO, facility’s untitled document described as “Hot Lab Log Book”, dated 7/29/25 was reviewed. RSO stated the “Hot Lab Log Book”, dated 7/29/25, indicated on 7/29/25, Patient 22 returned for the stress portion of the study and received 12.3 mCi of Sestamibi. RSO stated patients usually receive approximately 30 mCi for the stress part of the study and it is not documented why Patient 22 received 12.3 mCi of Sestamibi instead of the usual 30 mCi of Sestamibi. During a concurrent interview and record review on 5/7/26 at 2:25 p.m. with RSO, facility’s documents titled “CONSENT FOR PERSANTINE, LEXISCAN, ADENOSINE, DOBUTAMINE STRESS TEST”, for Patient 22, dated 7/28/25, were reviewed. RSO stated the consent form indicated the radioactive substance that would be administered was Thallium. RSO stated the radioactive substance administered to Patient 22 was Sestamibi. RSO stated Thallium and Sestamibi are not the same and patients should be informed of what type of radioactive substance they are receiving and the consent form is incorrect and should be updated. During a review of the facility’s policy and procedure titled, “MYOCARDIAL PERFUSION, SPECT, SINGLE OR MULTIPLE STUDIES, AT REST AND/OR STRESS”, undated, indicated the dosage for sestamibi for Myocardial Perfusion scans for stress is 30 mCi.”

    Rule A1026. Standard-level. From a complaint.

Apr 9, 2025: complaint inspection1 deficiency
  • Infection Control Program

    The inspectors’ words, 1,004 words

    “INFECTION CONTROL PROGRAM CFR(s): 482.42(a)(1) The hospital infection prevention and control program, as documented in its policies and procedures, employs methods for preventing and controlling the transmission of infections within the hospital and between the hospital and other institutions and settings; This Standard is not met as evidenced by: 46658 Based on observation, interview and record review, the facility failed to ensure staff followed isolation precautions (actions implemented in addition to standard precautions that are based upon the means of transmission for the infectious agent in order to prevent or control infections) when: 1. a speech therapist (ST) did not disinfect two plastic containers when leaving a contact isolation room (isolation precaution which infection can spread though contact with patient or surfaces contaminated by the patient), contaminated their hands with the containers and then handed wound care supplies to a wound care nurse who was performing wound care. 2. Registered Nurse 1 (RN 1) performed a blood draw (collection of blood from a vein using a needle) without wearing gloves and subsequently reached into an equipment cart to obtain a syringe without performing hand hygiene. These failures had the potential to spread infection through contaminated patient care equipment potentially leading to death. Findings: 1. A review of Patient 22’s physicians order titled, “View Order Detail,” undated, indicated Patient 22 had an order for “Contact Precautions Continuous” started on 3/31/25. During an observation on 4/7/25, at 11:29 a.m., ST was in Patient 22’s room performing a swallow evaluation. ST had a plastic container, with food items inside, set on a table in the room. A sign at Patient 22’s room indicated Patient 22 was on contact precautions. A review of Patient 23’s wound care note titled, “Care Assessments Wound Assessment,” dated 4/7/25, indicated Patient 23 had three pressure injuries on the right lower extremities and a pressure injury to the sacrum and had wound dressings changed on 4/7/25. During an observation on 4/7/25, at 11:49 a.m., as ST was preparing to leave Patient 22’s room, ST placed the plastic container on the lid of a linen basket for Patient 22’s room. After doffing their personal protective equipment and performing hand hygiene, ST picked up the container and without sanitizing the container, went to the nurses station. ST placed the container on the table next to a computer and began to document care. During an observation on 4/7/25, at 11:58 a.m., while at the nurses station, a wound care nurse asked ST to bring a wound care dressing to Patient 23’s room. Without performing hand hygiene, ST reached into a bin containing wound care equipment and procured a wound care dressing for the wound care nurse. Patient 23’s doorway did not indicate Patient 23 was on any isolation precautions. During an interview on 4/7/25, at 12:10 p.m. with ST, ST stated Patient 22 was on contact precautions for vancomycin resistant enterococcus (VRE). ST stated they had performed hand hygiene but didn’t wipe the plastic containers with anything. ST stated they did not perform hand hygiene between leaving Patient 22’s room and handing the wound care nurse the wound care dressing. ST stated it would be expected to wipe the container after leaving a contact precaution room to prevent contamination and spread of infection. During an interview on 4/8/25, at 3:10 p.m., with Nursing Manager (NM), NM stated Patient 22 was on contact isolation for VRE due to a history of a positive VRE lab test. NM stated facility practice was to place patients with a history of VRE on contact precautions even if current lab tests did not detect VRE. 2. A record review of Patient 21’s emergency department provider note titled, “Emergency Department Note,” dated 4/7/25, indicated Patient 21 was in the emergency department for gastrointestinal bleeding (bleeding in the gastrointestinal tract) and weakness. The provider note indicated Patient 21 needed to have a type and screen lab draw (a blood test to determine blood type compatibility for potential blood transfusion). During a record review of Patient 21’s laboratory results titled, “Diagnostics, Blood Bank Tests,” dated 4/7/25, indicated Patient 21 had a type and screen lab drawn on 4/7/25, at 1:30 p.m. During a concurrent observation and interview on 4/7/25, at 1:28 p.m., with Infection Preventionist (IP), RN 1 was at Patient 21’s bedside performing a blood draw. RN 1 was drawing blood from the intravenous catheter (device placed directly in the vein for blood access) without wearing gloves. IP stated staff were expected to follow standard precautions and needed to wear gloves while drawing blood. RN 1 finished drawing blood with one syringe and then, without performing hand hygiene and still without gloves, reached into an equipment cart and obtained another syringe to draw additional blood from Patient 21. During an interview on 4/7/25, at 1:30 p.m., with RN 1, RN 1 stated staff were expected to wear gloves when drawing blood, and perform hand hygiene before moving on to another task. During an interview on 4/8/25, at 10:10 a.m., with IP, IP stated breaks in infection control such as not wearing gloves or failure to sanitize equipment had the potential for infection spread to other patients. A review of facility policy and procedure (P&P) titled, “Isolation Precautions (Transmission Based Precautions),” dated 1/2025, indicated the policy purpose was to “prevent spread of infection through prompt initiation of infection control measures ...prevent transmission of infections between patients ...all patients will be treated according to Standard Precautions at all times ...standard precautions apply to: A. Blood ...gloves should be donned whenever there is a possibility of contact with patient’s blood ...this protects both the patient and the healthcare workers...hand hygiene should be practiced before donning a pair of gloves.” The P&P further indicated, “Contact precautions ...these precautions are used to reduce risk of transmission of resistant microorganisms by direct or indirect contact with a patient and/or patient’s environment ...examples of these organisms are multiple drug-resistant organisms such as ...VRE ...if using common equipment or items, then adequately clean and disinfect them before use for another patient.””

    Rule A0749. Standard-level. From a complaint.

All 4 inspections in the last three years
Inspections on record
DateVisitWhat the record says
May 8, 2026Complaint inspection2 deficiencies cited
Apr 9, 2025Complaint inspection1 deficiency cited
Feb 12, 2025Complaint inspectionNo deficiencies cited
Oct 16, 2024Complaint inspectionNo deficiencies cited

How do patients fare?

  • CMS’s overall for it is 1 of 5.
  • Of the measures behind its , CMS counts against the national value: mortality, 0 better and 0 worse of 6; safety of care, 0 better and 0 worse of 5; readmission, 0 better and 2 worse of 5.
  • Patients rate it 2 of 5 in CMS’s patient survey (389 surveys completed, Oct 1, 2024 to Sep 30, 2025): 60% rated it 9 or 10 out of 10, and 67% would definitely recommend it.
  • Infections, compared by CMS with the national benchmark (Oct 1, 2024 to Sep 30, 2025): catheter urinary tract infections (CAUTI), no different than national benchmark; C. diff infections, no different than national benchmark.
  • CMS’s patient safety composite for serious complications, PSI 90, Jul 1, 2022 to Jun 30, 2024: no different than the national value.
  • Deaths within 30 days, as CMS gives them (Jul 1, 2022 to Jun 30, 2025): heart attack 13.2%, heart failure 11.2%, pneumonia 20.6%, COPD 11%. CMS gives no comparison with the national rate for them in this release.
  • Readmissions within 30 days, as CMS gives them (Jul 1, 2023 to Jun 30, 2025): heart attack 15.5%, heart failure 20.3%, pneumonia 18.8%, COPD 20.9%, hip or knee replacement 5.4%. CMS gives no comparison with the national rate for them in this release.
  • Emergency department patients spent a median of 160 minutes there before leaving (Oct 1, 2024 to Sep 30, 2025), and 3% left before being seen.
  • 70% of patients with severe sepsis or septic shock got the care CMS measures, SEP-1 (Oct 1, 2024 to Sep 30, 2025).
  • Medicare’s spending per patient here is 1.12 times the national median (Jan 1, 2024 to Dec 31, 2024).
Ratings and measures, as published
MeasureRating
Overall ratingCMS’s overall hospital quality star rating, 1 to 51 of 5
Patient survey ratingCMS star rating from its survey of the hospital’s patients (HCAHPS), 1 to 52 of 5

Is it certified, and in good standing?

  • Medicare-certified acute care hospital since May 20, 1968.
  • Ownership: voluntary non-profit - church.
  • It is accredited by The Joint Commission, whose surveys stand in for the state’s routine inspections.
  • No deficiency on record in the last three years.
  • Voluntary non-profit - Church.
Source:

CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Oct 14, 2026. Updated quarterly.

CMS, Hospital General Information. Released Aug 13, 2026. Updated quarterly.

CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.

Has it been penalized?

  • CMS doesn’t publish fines or other penalties for hospitals.
  • CMS cut its Medicare payments by 1% for fiscal year 2026 under the Hospital-Acquired Condition Reduction Program, which does so for the quarter of hospitals that fare worst on conditions patients get in hospital.
  • 3 deficiencies cited in the last three years came from inspections that included a complaint investigation.
Source:

CMS, Hospital-Acquired Condition (HAC) Reduction Program. Released Aug 13, 2026. Updated yearly.

CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Oct 14, 2026. Updated quarterly.

CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.

On record, newest first
DateWhatDetail
Medicare payment reduction (HAC Reduction Program)Fiscal year 2026: 1% of Medicare payments

What do patients say about their care?

  • CMS doesn’t publish staffing levels for hospitals.
  • In CMS’s patient survey, patients rate how well its nurses communicated 2 of 5.
  • 85% of its health care workers got a flu shot (Oct 1, 2024 to Mar 31, 2025).
Source:

CMS, Patient survey (HCAHPS) - Hospital and Timely and Effective Care - Hospital. Released Aug 13, 2026. Updated quarterly.

Who owns it?

  • 7 owners or officers are people: Mario Harding (corporate officer, 0%); Elizabeth Mahler (corporate director, 0%); Renee Frey (managing employee (on the payroll)); Romoanetia Lofton (corporate director, 0%); Michael Sarrao (corporate officer, 0%); Mark S Fratzke (corporate director, 0%); Garrett Randolph Contreras (corporate director, 0%).
  • CMS’s Provider of Services file records no change of ownership.
  • No private-equity firm among the owners CMS lists.
  • No real-estate investment trust among the owners CMS lists.
Source:

CMS, Hospital All Owners and Hospital Enrollments. Released Sep 29, 2026. Updated monthly.

CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Oct 14, 2026. Updated quarterly.

How does it compare nearby?

  • Of the 15 hospitals CMS lists in Alameda County, 11 have an overall star rating from CMS: 2 rated 5 of 5, 4 rated 4 of 5, 3 rated 2 of 5, 2 rated 1 of 5.
  • CMS rates this one 1 of 5.
Source:

CMS, Hospital General Information. Released Aug 13, 2026. Updated quarterly.

What the record doesn’t say

  • CMS doesn’t publish fines or other penalties for hospitals, so none are shown. The one payment cut CMS publishes for each hospital, under its Hospital-Acquired Condition Reduction Program, is shown where it applies.
  • Only complaints that led to a citation appear; complaints that didn’t aren’t published.
  • Most hospitals are accredited by a private organisation (The Joint Commission, DNV and others) whose routine inspections stand in for the state’s; those reports aren’t public, and QCOR holds only the state’s surveys: no inspection on record here doesn’t mean none took place.
  • QCOR says its hospital inspection data are complete only through September 17, 2026, while it moves to a new system.
  • CMS doesn’t publish staffing levels for hospitals.
  • In its September 2026 release CMS gives no comparison with the national rate for death and readmission rates, though it gives the rates.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Nov 5, 2026.

From the hospital

The public record above comes first. Anything the hospital adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the hospital will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospital”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

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