Horizon Homecare and Hospice
A hospice in Milwaukee, Wisconsin 53224
11002 West Park Place, Milwaukee, Wisconsin 53224. (414) 365-8300.
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The short answer
Record last released by CMS on Oct 23, 2026.
- 2 deficiencies cited in the last three years
- 3of 5 family caregiver rating
- 10of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean4
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Condition-level deficiency
- For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual.
What did inspectors find?
2 deficiencies cited in the last three years
The middle of the 16 hospices serving ZIP code 53224 had 6.
The last inspection on record was on Aug 10, 2026: a complaint inspection by the state.
1 deficiency at condition level, the more serious of CMS’s two levels
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
2 deficiencies in 1 month of the last 36. Last cited Dec 2025. Most serious: Condition-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Dec 10, 2025: recertification inspection by the state2 deficiencies
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Hospices that provide inpatient care directly (42 CFR 418.110)
The inspectors’ words, 115 words
“Based on observation, staff interview and review of maintenance records on 12/09 – 12/10/2025, the Horizon Homecare and Hospice failed to meet the following fire protection and building safety standards for safety to patients. Findings include The facility was found to contain the following deficiency.Kathy House, West Bend K-0923 Gas Equipment – Cylinder and Container Storage 42CFR 418.110(d) Standard: Fire Protection42CFR 418.110(e) Standard: Building Safety Lawlis Family Hospice, MequonK-0923 Gas Equipment – Cylinder and Container Storage42CFR 418.110(d) Standard: Fire Protection42CFR 418.110(e) Standard: Building Safety As a result of the above deficiency, 42 CFR Subpart 418.110 Condition of Participation: Hospices that provide inpatient care directly was NOT MET. See K-tag for details of the specific findings.”
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Electrical Equipment – Ground-Fault Circuit-Interrupter Protection (42 CFR NFPA 101)
The inspectors’ words, 223 words
“Based on observation and interview, the facility failed to properly store oxygen cylinders in accordance with NFPA 101, 2012 edition, Section 19.3.2.4; NFPA 99, 2012 edition, Sections 11.3.4.1, 11.3.4.2. This deficient practice had a potential to affect all patients receiving care in the facility. Findings includeOn 12/09/2025 at 9:40 A.M., observation revealed there was no precautionary sign posted on door of the attached, conditioned Garage where “E” size oxygen cylinders and Kitchen supplies were stored. CAUTION:OXIDIZING GAS(ES) STORED WITHIN NO SMOKING The above deficiency was confirmed by observation and interview with Staff M1 and M2 at the time of discovery, and with Staff B (Hospice Manager) at exit interview on 12/10/2025 at 10:30 A.M. Findings include1. On 12/10/2025 at 12:55 P.M., observation revealed that 2 empty and 2 full oxygen cylinders of “E” size were stored in the same cart; empty oxygen cylinders were not segregated from full cylinders.2. On 12/10/2025 at 12:56 P.M., observation revealed there was no precautionary sign posted on door of the oxygen storage room where “E” size oxygen cylinders were stored. The storage was located across the Patient Room 201. CAUTION:OXIDIZING GAS(ES) STORED WITHIN NO SMOKING The above findings were confirmed by observation and interview with Staff M3 and M4 at the time of discovery, and Staff B (Hospice Manager) at exit interview on 12/10/2025 at 2:30 P.M.”
All 6 inspections in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Aug 10, 2026 | Complaint inspection by the state | No deficiencies cited |
| Jan 14, 2026 | Recertification inspection by the state | No deficiencies cited |
| Jan 14, 2026 | Recertification inspection by the state | No deficiencies cited |
| Dec 10, 2025 | Recertification inspection by the state | 1 deficiency cited |
| Dec 10, 2025 | Recertification inspection by the state | 1 deficiency cited |
| Aug 1, 2024 | Complaint inspection by the state | No deficiencies cited |
Is it certified?
- Medicare-certified hospice since Sep 13, 1990.
- Ownership: non-profit.
- Cited at For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. in the last three years: it didn’t meet a whole condition of Medicare’s rules.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 11.9 nurse care minutes per routine home care day, 10.5% of skilled nursing minutes at weekends and a visit near death for 95.6% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 46% at home, 33% in assisted living, 1% in a nursing facility, 15% in a skilled nursing facility, 1% in a hospital, 3% in an inpatient hospice.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 11.9 min |
| Skilled nursing minutes at weekends | 10.5% |
| Visits near death | 95.6% of patients who died |
Who owns it?
- Froedtert Thedacare Health, Inc. owns 50% directly since Jul 1, 2008; Ascension Wisconsin, Inc. owns 50% directly since Nov 13, 2001.
- 17 owners or officers are people: Victoria Lynn Sergent (corporate director, 12.5%); Christopher P Kowalkiewicz (corporate director, 12.5%); Andre Storey (corporate director, 12.5%); Daniel W Wright (corporate director, 12.5%); Austin Reeder (corporate director, 12.5%); Diane L Ehn (corporate director, 12.5%); John Joyce (corporate director, 12.5%); Selina Dallas (corporate director, 12.5%); Vicki D Meyer (corporate officer); Vicki D Meyer (corporate director); Vicki D Meyer (managing employee (on the payroll)); Vicki D Meyer (runs it (operational or managerial control)); Coleen M Schmidt (corporate officer); Coleen M Schmidt (corporate director); Coleen M Schmidt (managing employee (on the payroll)); Coleen M Schmidt (runs it (operational or managerial control)); Elizabeth A Bukowy (managing employee (under contract)).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Froedtert Thedacare Health, Inc. | Owns 5% or more directly | 50% | Jul 1, 2008 |
| Ascension Wisconsin, Inc. | Owns 5% or more directly | 50% | Nov 13, 2001 |
| Ascension Health | Owns 5% or more through other companies | 25% | Jan 1, 2005 |
What do families say?
- Family caregivers rate it 3 of 5 in CMS’s survey (Oct 1, 2023 to Sep 30, 2025): 79% rated it 9 or 10 out of 10, and 80% would definitely recommend it.
- CMS’s Hospice Care Index: 10 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 98.22% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 64.1% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | 3 of 5 |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 10 of 10 |
How does it compare nearby?
- Of the 16 hospices CMS’s data show serving patients in ZIP code 53224, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 6; this one had 2.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Horizon Homecare and Hospice This hospice | 2 |
| Vitas Healthcare Corp Midwest | 0 |
| Heartland Hospice Milwaukee | 32 |
| Aurora at Home | 7 |
| Prohealth Home Hospice | 3 |
| Amedisys Hospice of Milwaukee | 4 |
| Accent Care Hospice and Palliative Care of WI | 11 |
| Compassus Milwaukee | 8 |
| Allay Hospice | 0 |
| Luther Manor Hospice | 7 |
| Preceptor Hospice | 5 |
| St Croix Hospice Waukesha | 6 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.