Pnw Hospice LLC
A hospice in Tacoma, Washington 98402
1313 Broadway, Ste 500, Tacoma, Washington 98402. (253) 301-6490.
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The short answer
Record last released by CMS on Oct 23, 2026.
- 2 deficiencies cited in the last three years
- Not rated family caregiver rating
- 7of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean2
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
2 deficiencies cited in the last three years
The middle of the 7 hospices serving ZIP code 98402 had 2.
The last inspection on record was on Apr 4, 2024: an initial inspection by the Community Health Accreditation Partner.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
2 deficiencies in 1 month of the last 36. Last cited Apr 2024. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Apr 4, 2024: initial inspection by the Community Health Accreditation Partner2 deficiencies
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Content of plan of care (42 CFR 418.56(c))
The inspectors’ words, 361 words
“It is required that each patient’s individualized written plan of care reflects patient and family goals and identifies planned interventions based on problems identified in the initial and updated comprehensive assessments. This standard was not met as evidenced by clinical record review and interview. In 4 of 14 (29%) clinical records reviewed revealed the agency did not ensure the plan of care (POC) reflected patient and family goals and interventions based on problems identified in the initial and updated comprehensive assessments. Clinical Record 2: The nursing visit note dated 03/21/2024 stated the patient had a 16 French Foley catheter placed with 10 cc balloon. The POC dated 04/02/2024 had a goal for the urinary catheter but lacked the specific about the foley. Clinical Record 3: The initial nursing assessment dated 03/21/2024 stated the patient had bladder incontinence. The POC dated 03/21/2024 lacked evidence of a goal and intervention(s) for bladder incontinence. Clinical Record 4: The certification of terminal illness (CTI) dated 02/02/2024 (Certification period: 02/02/2024 - 05/01/2024) stated the patient was bedbound, was gastrointestinal-tube (G-tube) dependent for feeding and had oxygen and inhalers for shortness of breath (SOB). The POC lacked evidence of goal(s) and intervention(s) for skin integrity since bedbound and nutrition since dependent on g-tube feedings. The POC dated 02/02/2024 had a goal for SOB but lacked intervention specifics for the oxygen and the inhalers. Clinical Record 9: The initial nursing assessment dated 11/13/2024 stated the patient was on a pureed diet, and isolating, not leaving the room over the past several months. The POC dated 11/13/2024 lacked evidence of goal(s) and intervention(s) for diet/nutrition and for social isolation. The Clinical Record Reviewer agreed in an interview while completing joint clinical record reviews on 04/03/2024 that the agency did not ensure the plan of care (POC) reflected patient and family goals and interventions that included specifics based on problems identified in the initial and updated comprehensive assessments. The Administrator, the Alternate Administrator/Clinical Manager, and the Clinical Supervisor stated in an interview on 04/04/2024 did not ensure the plan of care (POC) reflected patient and family goals and interventions based on problems identified in the initial and updated comprehensive assessments.”
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Hospice aide assignments and duties (42 CFR 418.76(g)(1))
The inspectors’ words, 222 words
“It is required that hospice aides are assigned to a specific patient by a registered nurse who is a member of the Interdisciplinary Group. Written patient care instructions for a hospice aide are prepared by a RN who is responsible for the supervision of the hospice aide. This standard was not met as evidenced by clinical record review and interview. In 1 of 11 (9%) clinical records reviewed for patients that elected hospice aide services revealed the agency did not ensure the hospice aide care plan prepared by the registered nurse (RN) included the tasks required to meet the problems identified during the nursing assessment. Clinical Record 3: The initial nursing assessment dated 03/21/2024 stated the patient had bladder incontinence. The aide care plan dated 03/21/2024 lacked the task “Pericare” to decrease the patient risk of the development of an infection. The Clinical Record Reviewer stated in an interview while completing joint clinical record reviews on 04/03/2024 that the aide care plan prepared by the RN should have included the task “Pericare” since the patient had bladder incontinence. The Administrator, the Alternate Administrator/Clinical Manager, and the Clinical Supervisor stated in an interview on 04/04/2024 that the agency did not ensure the hospice aide care plan prepared by the RN included the tasks required to meet the problems identified during the nursing assessment.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Apr 4, 2024 | Initial inspection by the Community Health Accreditation Partner | 2 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Apr 10, 2024.
- CMS doesn’t list its type of ownership.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 12.8 nurse care minutes per routine home care day, 9.6% of skilled nursing minutes at weekends and a visit near death for 97.1% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 69% at home, 23% in assisted living, 8% in a skilled nursing facility.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 12.8 min |
| Skilled nursing minutes at weekends | 9.6% |
| Visits near death | 97.1% of patients who died |
Who owns it?
- Multicare Health System owns 100% directly since May 3, 2023.
- 19 owners or officers are people: Donald Thompson (managing employee (on the payroll)); William G Robertson (corporate officer); William G Robertson (managing employee (on the payroll)); Melissa Chubbuck (managing employee (on the payroll)); Leslie Dale Sowell (corporate director); Robert Yost (corporate director); John Wiborg (corporate director); Tariq Salam (corporate director); Tariq Salam (managing employee (on the payroll)); James Gyeong-Jin Lee (corporate officer); James Gyeong-Jin Lee (managing employee (on the payroll)); Tara Perry (corporate director); Florence Chang (corporate officer); Florence Chang (managing employee (on the payroll)); Robin J Thomashauer (corporate director); Janine Terrano (corporate director); Frank Tombari (corporate director); Deedee Walkey (corporate director); Sally Leighton (corporate director).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Multicare Health System | Owns 5% or more directly | 100% | May 3, 2023 |
What do families say?
- CMS gives no family caregiver survey rating: “The number of cases is too small to report Star Ratings.”
- CMS’s Hospice Care Index: 7 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 100% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | Not rated |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 7 of 10 |
How does it compare nearby?
- Of the 7 hospices CMS’s data show serving patients in ZIP code 98402, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 2; this one had 2.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Multicare Hospice | 8 |
| Pnw Hospice LLC This hospice | 2 |
| Envision Hospice | 16 |
| Providence at Home With Compassus Hospice Care, Puget Sound | 1 |
| Kaiser Permanente Washington Hospice | 0 |
| Franciscan Hospice | 9 |
| Continuum Care of Snohomish, LLC | 2 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.