Hearth Record

VNA & Hospice of Southwest Region, Inc.

A hospice in Rutland, Vermont 05701

7 Albert Cree Drive, Rutland, Vermont 05701. (802) 775-0568.

CMS’s own record, on Care Compare

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The short answer

Record last released by CMS on Oct 23, 2026.

The last 24 months 2 deficiencies in 1 month of the last 36. Last cited Jan 2025. Most serious: Standard-level. Every month

Each figure’s source sits beside it, in its section below.

What these words mean3
Star ratings
CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.

What did inspectors find?

2 deficiencies cited in the last three years

The middle of the 5 hospices serving ZIP code 05701 had 2.

The last inspection on record was on Sep 21, 2026: a complaint inspection by the state.

Source:

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.

When those deficiencies happened

2 deficiencies in 1 month of the last 36. Last cited Jan 2025. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.

2 deficiencies by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 NovDec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOct

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, as cited

Rule titles as CMS’s inspectors cite them, set in sentence case.

Source:

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

Jan 15, 2025: recertification inspection by the state2 deficiencies

  • Plan Based on All Hazards Risk Assessment (42 CFR 418.113(a)(1)-(2))

    The inspectors’ words, 162 words

    “Based on staff interview and record review, the Hospice failed to update the Agency and community-based risk assessment every 2 years to include the management of the consequences of power failures, natural disasters and other emergencies that would affect the Hospice’s ability to provide care. Findings include: Per interview on 1/15/25 at 9:50 AM the Director of Operations, Safety & Security and the Director of Clinical Operations demonstrated a comprehensive Emergency Preparedness Plan which has been developed. However, per review of the Agency Vulnerability Analysis noted the areas of concern related to weather, communication failures and/or active shooter had not been updated since 2017. Both Directors confirmed the Vulnerability Analysis required updating, but commented the list of potential hazards would probably remain the same. Presently the Hospice Agency has 36 areas of vulnerability identified to include weather problems, disruptions in communications caused by multiple source failures and active shooter, bomb threats, hazmat exposure, and/or civil disturbance as part of the overall analysis.”

    Rule E0006. Standard-level.

  • Initial certification of terminal illness (42 CFR 418.102(b))

    The inspectors’ words, 225 words

    “Based on interview and record review the Hospice failed to designate a physician to initially certify 1 of 19 patients (Patient #2) for Hospice. Findings include: Per record review Patient #2 with a history of diabetes, high blood pressure, and breast cancer was referred to Hospice on 2/23/24. Per review of a “;Hospice Attending Physician Certification” order the providers signature on 2/27/24 was noted to be from a Physicians Assistant (PA), not a Doctor of Medicine (MD). Per the Hospices policy, “Physician Services-Attending Physician’s Role”-revised in November of 2023, “;The medical care of each patient...will be the responsibility of the patients attending physician. Communication between the attending physician and other members of the interdisciplinary group will be ongoing and documented in the hospice clinical record. When the attending physician is absent, the attending physician must designate another physician to oversee care for the hospice patient according to his/her medical groups departmental procedure...Attending Physician is: 2. A Doctor of Medicine or osteopathy authorized to practice medicine by the State in which s/he performs that function; or 3. A Nurse Practitioner (NP) who meets the training, education, and experience requirements as described in section 410.75 (b) of 42 CFR 410”. Per interview on 1/14/25 at 2:11 PM with the Clinical Operations Officer, s/he confirmed that Physicians Assistants do not have the authority to certify patients for Hospice.”

    Rule L0667. Standard-level.

All 2 inspections in the last three years
Inspections on record
DateVisitWhat the record says
Sep 21, 2026Complaint inspection by the stateNo deficiencies cited
Jan 15, 2025Recertification inspection by the state2 deficiencies cited

Is it certified?

  • Medicare-certified hospice since Feb 19, 1992.
  • Ownership: non-profit.
  • No deficiency or on record in the last three years.
Source:

CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

Has anything been proven against it?

  • CMS doesn’t publish fines or other penalties for hospices, so none are shown.
  • 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
Source:

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

Who does the caring?

  • From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 10 nurse care minutes per routine home care day, 6.1% of skilled nursing minutes at weekends and a visit near death for 92.8% of patients who died.
  • Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 82% at home, 13% in assisted living, 4% in a nursing facility, 1% in a skilled nursing facility.
Source:

CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.

Staffing measures
MeasureThis provider
Nurse care minutes per routine home care day10.0 min
Skilled nursing minutes at weekends6.1%
Visits near death92.8% of patients who died

Who owns it?

  • 21 owners or officers are people: Richard Lovett (corporate director); Allan D Eisemann (managing employee (under contract)); David T Sands (corporate director); Jessica Boutin (corporate officer); Jessica Boutin (corporate director); Jessica Boutin (managing employee (on the payroll)); Jessica Boutin (runs it (operational or managerial control)); Margaret Levene (corporate director); Frank Mcdougall (corporate director); Andrea Kaplan (corporate director); Laura Lamarre (corporate officer); Laura Lamarre (managing employee (on the payroll)); Marsha Hance (corporate director); Judi K Fox (corporate director); Pamela Alice Duchene (corporate director); Peter Fagan (corporate director); Jeffrey Weld (corporate director); Peter J Wright (corporate director); Dante Dibattista (corporate director); Martha Ide (corporate director); Caitlin Perry (corporate director).
  • No private-equity firm among the owners CMS lists.
  • No real-estate investment trust among the owners CMS lists.
Source:

CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.

What do families say?

  • Family caregivers rate it 3 of 5 in CMS’s survey (Oct 1, 2023 to Sep 30, 2025): 82% rated it 9 or 10 out of 10, and 88% would definitely recommend it.
  • CMS’s Hospice Care Index: 10 of 10 (Jan 1, 2023 to Dec 31, 2024).
  • 98.8% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 60.8% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
Source:

CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.

Ratings and measures, as published
MeasureRating
Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 53 of 5
Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold10 of 10

How does it compare nearby?

  • Of the 5 hospices CMS’s data show serving patients in ZIP code 05701, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 2; this one had 2.
Source:

CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

The 5 hospices CMS lists serving ZIP code 05701
PlaceDeficiencies, 3 years
VNA & Hospice of Southwest Region, Inc. This hospice2
Bayada Hospice6
Caledonia Home Health Care0
Vnh - Visiting Nurse & Hospice - Vermont & New Hampshire9
Addison County HHA Hospice0

What the record doesn’t say

  • CMS doesn’t publish fines or other penalties for hospices, so none are shown.
  • Only complaints that led to a citation appear; complaints that didn’t aren’t published.
  • CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
  • Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Oct 27, 2026.

From the hospice

The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

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Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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