Amedisys Hospice Care
A hospice in Roanoke, Virginia 24019
5221 Valley Park Drive Suite 2, Roanoke, Virginia 24019. (540) 265-8509.
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The short answer
Record last released by CMS on Oct 23, 2026. We couldn’t read Centers for Medicare & Medicaid Services’ list since Oct 27, 2026: qcor.cms.gov now refuses our reader. This record is as of then.
- 9 deficiencies cited in the last three years
- 4of 5 family caregiver rating
- 8of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
9 deficiencies cited in the last three years
The middle of the 10 hospices serving ZIP code 24019 had 9.
The last inspection on record was on Oct 9, 2025: an initial inspection by the Accreditation Commission for Health Care.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
9 deficiencies in 1 month of the last 36. Last cited Oct 2025. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Oct 9, 2025: initial inspection by the Accreditation Commission for Health Care9 deficiencies
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Content of plan of care (42 CFR 418.56(c))
The inspectors’ words, 119 words
“Upon patient record review, 3 of 19 (Patients #6, 8, and 10) did not contain an individualized Plan of Care, to include all pertinent Advance Directive information: Patient #6: The admission consent reflects that the patient has a DPOA-Medical and a D.N.R. However, the DPOA-Medical is not included on the current 09/24/25 IDG Plan of Care. Patient #8: The admission consent reflects that the patient has a Living Will and a DPOA-Medical. However, the DPOA-Medical is not included on the current 09/24/25 IDG Plan of Care. Patient #10: The admission consent reflects that the patient has a Living Will, DPOA-Medical, and a D.N.R. However, neither the Living Will nor the DPOA-Medical is included on the current Plan of Care.”
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Coordination of services (42 CFR 418.56(e)(2))
“Upon patient record review, 1 of 19 (Patient #13) did not contain evidence that the IDG had ensured that all care and services were provided in accordance with the plan of care: Patient #13: Admitted on 08/29/25. The admitting RN provided Physician-ordered daily wound care to scalp, chest, right upper arm, and left knee. On the following day’s visit, the RN documented, “Wound care not provided. Waiting for wound care orders.””
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Competency evaluation (42 CFR 418.76(c))
“Upon personnel record review, 1 of 13 (Personnel #8) did not contain evidence that the Hospice had conducted an Aide Skills Competency Evaluation as per CMS guidelines: Personnel #8: DOH 04/24/23. An Aide Skills Competency Evaluation was conducted between 04/26/2023 and 04/28/2023. However the following task was not evaluated/documented for: Normal Range of Motion. This line item had been left blank.”
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Level of activity (42 CFR 418.78(e))
“Upon observation, and interview with Administrator, there was not evidence of the Hospice’s use of Volunteers, providing day to day administrative and/or direct patient care services, in an amount that at a minimum, equals 5 percent of the total patient care hours of all paid Hospice employees and contract personnel. Surveyor was provided a 2024 calendar-year report reflecting a 0.93% rate.”
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Content (42 CFR 418.104(a)(6))
“Upon patient record review, 1 of 19 (Patient #6) did not contain evidence that each patient record contained copies of patient-reported Advance Directives: Patient #6: The admission consent reflects that the patient has a DPOA-Medical and a D.N.R. However, there is no copy of the DPOA-M filed within the clinical record.”
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Authentication (42 CFR 418.104(b))
The inspectors’ words, 172 words
“Upon patient record review, 1 of 19 (Patient #8) did not contain evidence that all entries were clear: Patient #8: The SOC Medical Director CTI reflected that the patient had a Stage 3 reddened area to right heel. The RN SOC assessment narrative section reflected a right heel wound. However, the same RN SOC assessment reflected a left heel wound in the graphic wound section, to include a detailed wound care protocol. A verbal order obtained 08/25/25 reflected a deep tissue injury to the right heel. The 08/25/25 SN visit note reflected a left heel wound, in the graphic wound section. A verbal order obtained 08/28/25 reflected a deep tissue injury to the left heel. The 08/28/25 SN visit note documented a blister on the right heel in the narrative, but reflected a left heel wound in the graphic wound section. The 09/24/25 IDG meeting note referenced a left heel blister that had dried up. A verbal order was obtained on 10/02/25 to discontinue wound care as the left heel had healed.”
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Inpatient care provided under arrangements (42 CFR 418.108(c)(3))
“Upon Inpatient contract review, 2 of 5 (Pheasant Ridge Nursing & Rehab and Danville Regional Medical Center) did not contain evidence that these agreement(s) contained the required verbiage of: A copy of the Discharge Summary shall be provided to the Hospice at the time of discharge from the Inpatient Facility.”
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Coordination of services (42 CFR 418.112(e)(3))
“Upon patient record review, 1 of 19 (Patient #1) did not contain evidence that the Hospice had provided the following information to the SNF: The Election of Hospice Benefit Statement: Patient #1: SOC 09/12/25. The SNF did not evidence that they had received an Election of Hospice Benefit Statement for this patient.”
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Criminal background checks (42 CFR 418.114(d)(2))
The inspectors’ words, 188 words
“Upon personnel record review, 1 of 13 (Personnel #3) did not contain evidence of Criminal Background Checks having been obtained in accordance with Virginia State requirements, as follows: Section 32.1-162.9:1 of the Code of Virginia requires hospice providers, as defined in §32.1-162.1 of the Code of Virginia, to obtain a criminal record report on applicants for compensated employment from the Virginia Department of State Police. Section 32.1-162.9:1 also requires that all applicants for compensated employment in a hospice program provide a sworn statement regarding their criminal history. B. The criminal record report shall be obtained within 30 days of compensated employment. It is the hospice program’s responsibility to ensure that its compensated employees have not been convicted of any of the barrier crimes listed in § 32.1-162.9:1 of the Code of Virginia. C. The hospice program shall not accept a criminal record report dated more than 90 days prior to the date of compensated employment. D. Only the original criminal record report shall be accepted. Personnel #3: DOH 12/30/24. The State Criminal Background Check in the file was dated 03/27/25; rather then within 30 days of compensated employment.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Oct 9, 2025 | Initial inspection by the Accreditation Commission for Health Care | 9 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Feb 26, 1993.
- Ownership: for-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 16.5 nurse care minutes per routine home care day, 10.7% of skilled nursing minutes at weekends and a visit near death for 94.5% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 73% at home, 10% in assisted living, 15% in a nursing facility, 2% elsewhere.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 16.5 min |
| Skilled nursing minutes at weekends | 10.7% |
| Visits near death | 94.5% of patients who died |
Who owns it?
- Amedisys Holding LLC owns 100% directly since Feb 20, 2015.
- 11 owners or officers are people: Marcus Macip (corporate officer); Tiffany A Powell (managing employee (under contract)); Kimberly Seymour (corporate officer); Bridget R Kaigler (managing employee (on the payroll)); Bridget R Kaigler (runs it (operational or managerial control)); Kerry Daly (managing employee (on the payroll)); Joni Babineaux (corporate officer); Kristina J Braud (managing employee (on the payroll)); Kristina J Braud (runs it (operational or managerial control)); Jeanne Shingleton (corporate officer); Joshua Lee Proffitt (corporate officer).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Unitedhealth Group Incorporated | Owns 5% or more through other companies | 100% | Aug 14, 2025 |
| Amedisys Inc. | Owns 5% or more through other companies | 100% | Feb 20, 2015 |
| Amedisys Holding LLC | Owns 5% or more directly | 100% | Feb 20, 2015 |
What do families say?
- Family caregivers rate it 4 of 5 in CMS’s survey (Oct 1, 2023 to Sep 30, 2025): 82% rated it 9 or 10 out of 10, and 86% would definitely recommend it.
- CMS’s Hospice Care Index: 8 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 99.55% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 84.6% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | 4 of 5 |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 8 of 10 |
How does it compare nearby?
- Of the 10 hospices CMS’s data show serving patients in ZIP code 24019, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 9; this one had 9.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Amedisys Hospice Care This hospice | 9 |
| Gentle Shepherd Hospice Inc. | 2 |
| Good Samaritan Hospice Inc. | Not given |
| Carilion Hospice Services of Roanoke | 20 |
| Medi Home Health & Hospice | 7 |
| Heartland Hospice (Roanoke) | 24 |
| Gentiva II | 11 |
| Legacy Hospice | 9 |
| Affinity Care of Virginia LLC | 2 |
| Acg Hospice | 2 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.