Hearth Record

Pointe of Hope Hospice and Palliative Care LLC

A hospice in Dallas, Texas 75210

3230 Elihu Street Unit 2, Dallas, Texas 75210. (682) 437-9111.

CMS’s own record, on Care Compare

Watch and the shortlist are kept with a free account, on every device. Your watch list. CMS’s own record is on Care Compare.

The short answer

Record last released by CMS on Oct 23, 2026.

The last 24 months 2 deficiencies in 1 month of the last 36. Last cited Aug 2025. Most serious: Standard-level. Every month

Each figure’s source sits beside it, in its section below.

What these words mean2
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.

What did inspectors find?

2 deficiencies cited in the last three years

The middle of the 22 hospices serving ZIP code 75210 had 3.

The last inspection on record was on Aug 7, 2025: an initial inspection by the Community Health Accreditation Partner.

Source:

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.

When those deficiencies happened

2 deficiencies in 1 month of the last 36. Last cited Aug 2025. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.

2 deficiencies by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 NovDec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOct

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, as cited

Rule titles as CMS’s inspectors cite them, set in sentence case.

Source:

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

Aug 7, 2025: initial inspection by the Community Health Accreditation Partner2 deficiencies

  • Timeframe for completion of assessment (42 CFR 418.54(b))

    The inspectors’ words, 153 words

    “It is required that the hospice Interdisciplinary Group, in consultation with the individual’s attending physician (if any), completes an initial comprehensive assessment no later than five (5) calendar days after the election of hospice care. This standard was not met as evidenced by clinical record review and interview. In 1 of 6 (17%) clinical records reviewed it was revealed that the agency did not ensure that the Medical Social Worker’s comprehensive assessment was completed within the required 5-day period following the election of hospice care. CLINICAL RECORD 5: The patient was admitted on 08/13/2024. The psychosocial assessment was documented by the Medical Social Worker on 08/20/2024 (day 7). There was no communication documented as to why the visit was not made within the 5-day requirement. During a joint record review and interview on 08/06/2025, Administrator/Clinical Manager (Personnel Record 4) agreed that the Social Worker did not complete her initial comprehensive assessment until 08/20/2025.”

    Rule L0523. Standard-level.

  • Hospice aide assignments and duties (42 CFR 418.76(g)(1))

    The inspectors’ words, 252 words

    “It is required that hospice aides are assigned to a specific patient by a registered nurse who is a member of the Interdisciplinary Group. Written patient care instructions for a hospice aide are prepared by a RN who is responsible for the supervision of the hospice aide. This standard was not met as evidenced by clinical record review and interview. In 1 of 3 (33%) clinical records reviewed, in which hospice aide services were provided, it was revealed that the agency did not ensure that the registered nurse (RN) provided the hospice aide with specific written patient care instructions. CLINICAL RECORD 5: The patient elected the hospice benefit on 08/13/2024 with a primary diagnosis of cerebral vascular accident (CVA). The patient was discharged from services on 08/24/2024. The Interdisciplinary Group (IDG) plan of care, dated 08/16/2024, ordered hospice aide services five times weekly with ordered tasks every visit: bed bath and shower. There was no documented evidence that the RN specified whether the aide should give a bed bath or a shower. The same hospice aide plan of care documented activities ordered by the RN must have specific instructions and that “patient choice (PC) is checked if the patient is functionally cognitive to make the choice,” the PC box was not checked, therefore there was no decision maker identified. During a joint record review and interview on 08/06/2025, the Administrator agreed that the hospice aide was not provided with specific written instructions on whether to give a shower or a bed bath.”

    Rule L0625. Standard-level.

The one inspection in the last three years
Inspections on record
DateVisitWhat the record says
Aug 7, 2025Initial inspection by the Community Health Accreditation Partner2 deficiencies cited

Is it certified?

  • Medicare-certified hospice since Aug 26, 2025.
  • CMS doesn’t list its type of ownership.
  • No deficiency or on record in the last three years.
Source:

CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

Has anything been proven against it?

  • CMS doesn’t publish fines or other penalties for hospices, so none are shown.
  • 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
Source:

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

Who does the caring?

  • CMS hasn’t published nursing time from Medicare claims for this hospice.
Source:

CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.

Who owns it?

  • 3 owners or officers are people: Kendra Hasty (owns 5% or more directly, 100%); Kendra Hasty (managing employee (on the payroll), 100%); Robert L Duhaney (managing employee (under contract), 20%).
  • No private-equity firm among the owners CMS lists.
  • No real-estate investment trust among the owners CMS lists.
Source:

CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.

What do families say?

  • CMS gives no family caregiver survey rating: “The number of cases is too small to report Star Ratings.”
  • CMS gives no Hospice Care Index for this hospice.
Source:

CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.

How does it compare nearby?

  • Of the 22 hospices CMS’s data show serving patients in ZIP code 75210, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 3; this one had 2.
Source:

CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

The 22 hospices CMS lists serving ZIP code 75210
PlaceDeficiencies, 3 years
Pointe of Hope Hospice and Palliative Care LLC This hospice2
Vitas Healthcare of Texas LP15
VNA1
Custom Care Hospice4
Faith Presbyterian Hospice37
Amedisys Hospice8
Amity Hospice0
Silverstone Hospice0
Heart to Heart Hospice of Dallas, LLC7
Maxserve Hospice4
Holding Hands Hospice3
Bliss Hospice LLC0

What the record doesn’t say

  • CMS doesn’t publish fines or other penalties for hospices, so none are shown.
  • Only complaints that led to a citation appear; complaints that didn’t aren’t published.
  • CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
  • Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Oct 27, 2026.

From the hospice

The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

Every fact names its source.

Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

Sign in

A free account keeps your watch list, shortlists, comparisons and saved searches on every device, and can email you when something you watch changes. Browsing never needs one.