Hearth Record

Hearts Palliative & Hospice Care LLC

A hospice in Houston, Texas 77036

9894 Bissonnet Street Suite 395, Houston, Texas 77036. (346) 205-5780.

CMS’s own record, on Care Compare

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The short answer

Record last released by CMS on Oct 23, 2026.

The last 24 months 1 deficiency in 1 month of the last 36. Last cited Nov 2023. Most serious: Standard-level. Every month

Each figure’s source sits beside it, in its section below.

What these words mean2
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.

What did inspectors find?

1 deficiency cited in the last three years

The middle of the 95 hospices serving ZIP code 77036 had 5.

The last inspection on record was on Nov 22, 2023: an initial inspection by the Community Health Accreditation Partner.

Source:

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.

When those deficiencies happened

1 deficiency in 1 month of the last 36. Last cited Nov 2023. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.

1 deficiency by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 NovDec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOct

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, as cited

Rule titles as CMS’s inspectors cite them, set in sentence case.

Source:

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

Nov 22, 2023: initial inspection by the Community Health Accreditation Partner1 deficiency

  • Content of plan of care (42 CFR 418.56(c))

    The inspectors’ words, 285 words

    “It is required that each patient’s individualized written plan of care identifies planned interventions based on problems identified in the initial and updated comprehensive assessments. This standard was not met as evidenced by clinical record review and interview. In 1 of 5 (20%) clinical records reviewed revealed the agency did not ensure that the plans of care included specific interventions based on problems identified in the comprehensive assessments. Clinical Record 3: The patient elected the hospice benefit on 10/19/2023. The Registered Nurse (RN) initial comprehensive assessment, dated 10/19/23, stated the patient had a terminal diagnosis of congestive heart failure and had two (2) plus pitting edema to bilateral lower extremities. The skilled nurse (SN) visit note dated 11/9/23, stated “SN (skilled nurse) assisted patient to elevate legs on center table with pillow. Patient was educated to keep legs elevated when sitting/lying down to decrease fluid retention.” The medication profile included furosemide 40 mg (milligrams) daily for fluid retention. The plan of care (POC), dated 10/19/23 included the problem titled, “cardio/respiratory” and revealed a checked box next to the intervention, “assess and instruct; edema, fluid retention, and dehydration.” Next to the intervention statement was a comment area that was left blank. There was no documented evidence for patient specific interventions for the cardio/respiratory system. During an interview, conducted on 11/21/2023, the Director of Nursing (Staff 2) reviewed the plan of care and agreed that the interventions should have included elevating the legs as per the specific instructions provided. It was further identified that the other problems / interventions on the patient’s plan of care included the specific medications being administered for each problem and the DON confirmed that the Furosemide should have been listed as well.”

    Rule L0545. Standard-level.

The one inspection in the last three years
Inspections on record
DateVisitWhat the record says
Nov 22, 2023Initial inspection by the Community Health Accreditation Partner1 deficiency cited

Is it certified?

  • Medicare-certified hospice since Dec 6, 2023.
  • CMS doesn’t list its type of ownership.
  • No deficiency or on record in the last three years.
Source:

CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

Has anything been proven against it?

  • CMS doesn’t publish fines or other penalties for hospices, so none are shown.
  • 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
Source:

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

Who does the caring?

  • CMS hasn’t published nursing time from Medicare claims for this hospice.
  • Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 100% at home.
Source:

CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.

Who owns it?

  • 2 owners or officers are people: Johnson Ambroise (owns 5% or more directly, 100%); Johnson Ambroise (managing employee (on the payroll), 100%).
  • No private-equity firm among the owners CMS lists.
  • No real-estate investment trust among the owners CMS lists.
Source:

CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.

What do families say?

  • CMS gives no family caregiver survey rating: “The number of cases is too small to report Star Ratings.”
  • CMS gives no Hospice Care Index for this hospice.
Source:

CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.

How does it compare nearby?

  • Of the 95 hospices CMS’s data show serving patients in ZIP code 77036, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 5; this one had 1.
Source:

CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

The 95 hospices CMS lists serving ZIP code 77036
PlaceDeficiencies, 3 years
St. Gabriel HospiceNot given
Bluevine Hospice11
Zenith Palliative Care Inc.4
A & S Hospice and Palliative Care LLC11
Care 4 U Hospice and Palliative Care Inc.0
Pdsf Hospice & Palliative Care Inc.1
Triage Hospice LLC6
Lg Palliative and Hospice LLC0
New Vision Palliative & Hospice Care, LLCNot given
Memorial HealthNot given
Veteran Memorial Hospice6
Star Hospice Care Inc.Not given

What the record doesn’t say

  • CMS doesn’t publish fines or other penalties for hospices, so none are shown.
  • Only complaints that led to a citation appear; complaints that didn’t aren’t published.
  • CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
  • Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Oct 27, 2026.

From the hospice

The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

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Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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