Prime Care Hospice LLC
A hospice in Longview, Texas 75601
1115 North 4th Street, Longview, Texas 75601. (903) 291-6164.
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The short answer
Record last released by CMS on Oct 23, 2026.
- 8 deficiencies cited in the last three years
- 4of 5 family caregiver rating
- 7of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
8 deficiencies cited in the last three years
The middle of the 26 hospices serving ZIP code 75601 had 2.
The last inspection on record was on Dec 19, 2024: a reaccreditation inspection by the Accreditation Commission for Health Care.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
8 deficiencies in 1 month of the last 36. Last cited Dec 2024. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Dec 19, 2024: reaccreditation inspection by the Accreditation Commission for Health Care8 deficiencies
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Content of comprehensive assessment (42 CFR 418.54(c)(6))
The inspectors’ words, 255 words
“Upon patient record review, 4 of 19 (Patient #1,#2,#7,#9) did not have evidence in the patient record that a review was completed of all prescription and non-prescription medications, including herbal remedies that could affect drug therapy. This review includes, but is not limited to: • Effectiveness of drug therapy • Drug side effects • Actual or potential drug interactions • Duplicate drug therapy • Drug therapy currently associated with laboratory monitoring Patient #1: During home visit, Eliquis 5 mg Oral Tablet PO BID is on the medication profile and the SN and family confirmed the patient is no longer taking the medication (COS). In addition, Levaquin 1 tablet daily for UTI is on the medication profile, but the patient has Macrodantin in the home for UTI Prophylaxis, and Ativan 0.5 mg at bedtime and q 6 hours is on the medication profile, but the patient has tablets of Ativan for 1 mg with instructions for 1 tablet at bedtime. Patient #2: During home visit, the hospice medication profile indicates the patient is taking 0.5mg of Ativan tablets q 6 hours PRN anxiety, but the ALF medication profile indicates the patient is taking Ativan 2mg/ml, 1 ml q 6 hours for anxiety. Patient #7: The admission assessment narrative indicated the patient was using oxygen at 3L NC. Oxygen is not on the medication profile. Patient #9: The admission assessment indicated the patient was using Oxygen at 2-4L NC and oxygen safety was part of the plan of care. Oxygen was not listed on the medication profile.”
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Coordination of services (42 CFR 418.56(e)(2))
The inspectors’ words, 97 words
“Upon client record review, 1 of 19 (Patient #1) did not have evidence that the IDG ensures that the care and services are provided in accordance with the plan of care. Patient #1: On 11-29-24, the SW wrote a missed visit note which indicated cancellation due to a large caseload and conflicting schedule without evidence of accounting for the patient’s need. In addition, the plan of care dated 10-16-24 and 11-01-24 indicated SCC visits were 1 x month and there was no evidence of a SCC visit, or missed visit documentation, in October and November of 2024.”
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Counseling services (42 CFR 418.64(d)(1))
“Upon patient record review, 3 of 19 (Patient #4,#5,#6) did not have evidence the hospice offers bereavement counseling that includes: • Development of a bereavement plan of care that notes the kind of bereavement services to be offered and the frequency of service delivery Patient #4,#5,#6: There is no evidence of a post death bereavement plan of care.”
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Hospice aide assignments and duties (42 CFR 418.76(g)(2))
The inspectors’ words, 95 words
“Upon patient record review 2 of 19 (Patient #12,#18) did not have evidence documentation in the patient record that a hospice aide provides services that are: • Ordered by the interdisciplinary group • Included in the plan of care Patient #12: The CNA signed a missed visit note on 11-29-24, but there was no documentation regarding the reason for the missed visit. COS Patient #18: On 10-09-24 the CNA documented a missed visit with the reason “out of the office” without evidence of accounting for the patient’s needs as written in the plan of care.”
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Content (42 CFR 418.104(a)(2))
“Upon patient client record review, 1 of 19 (Patient #14) did not have evidence that each patient record contains: • Signed copies of the notice of patient rights in accordance with 418.52 • Signed election statement in accordance with 418.24 Patient #14: The START OF CARE on the Hospice Election Statement signed 10-03-24 was left blank without evidence of a date of election.”
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Discharge or transfer of care (42 CFR 418.104(e)(3))
“Upon client record review, 1 of 19 (Patient #19) did not have evidence that the discharge summary includes all required information. Patient #19: There was no evidence of a discharge summary that included a summary of the patient’s care, the current plan of care, the latest physician orders or post discharge continuity.”
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Written agreement (42 CFR 418.112(c)(6))
The inspectors’ words, 129 words
“Upon SNF/NF contract review, 1 of 5 (SNF, Marshall Manor) did not have a delineation of the hospice’s responsibilities, which include, but are not limited to the following: providing medical direction and management of the patient; nursing; counseling (including spiritual, dietary and bereavement); social work; provision of medical supplies, durable medical equipment and drugs necessary for the palliation of pain and symptoms associated with the terminal illness and related conditions; and all other hospice services that are necessary for the care of the resident’s terminal illness and related conditions. SNF Contract: There was no evidence of a delineation of the hospice responsibilities such as medical supplies, durable medical equipment and drugs necessary for the palliation and management of symptoms, as well as medical management of the patient and dietary.”
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Hospice plan of care (42 CFR 418.112(d))
“Upon client record review, 1 of 19 (Patient #18) did not have evidence that a written hospice plan of care is established and maintained in consultation with SNF/NF or ICF/IID representatives. All hospice care provided is in accordance with this hospice plan of care. Patient #18: For the cert period ending in 08-24-24, the plan of care indicated SW visits were 1 x month, however, there was no evidence of a SW visit or documentation of a missed visit, in August of 2024.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Dec 19, 2024 | Reaccreditation inspection by the Accreditation Commission for Health Care | 8 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Oct 30, 2018.
- Ownership: for-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 5.2 nurse care minutes per routine home care day, 5.5% of skilled nursing minutes at weekends and a visit near death for 82.7% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 66% at home, 18% in assisted living, 16% in a nursing facility.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 5.2 min |
| Skilled nursing minutes at weekends | 5.5% |
| Visits near death | 82.7% of patients who died |
Who owns it?
- Associated Clinicians of East Texas owns 33.4% directly since Jul 19, 2019; Collom & Carney Clinic Association owns 33.3% directly since Jul 19, 2019; Triad Physician Resources owns 33.3% directly since Jul 19, 2019.
- 5 owners or officers are people: John Christopher Givens (managing employee (on the payroll)); Anita R Scribner (managing employee (under contract)); Albert Ratay (corporate officer); John Ford (corporate officer); Roger Hall (corporate officer).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Associated Clinicians of East Texas | Owns 5% or more directly | 33.4% | Jul 19, 2019 |
| Collom & Carney Clinic Association | Owns 5% or more directly | 33.3% | Jul 19, 2019 |
| Triad Physician Resources | Owns 5% or more directly | 33.3% | Jul 19, 2019 |
What do families say?
- Family caregivers rate it 4 of 5 in CMS’s survey (Oct 1, 2023 to Sep 30, 2025): 84% rated it 9 or 10 out of 10, and 84% would definitely recommend it.
- CMS’s Hospice Care Index: 7 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 93.66% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 41% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | 4 of 5 |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 7 of 10 |
How does it compare nearby?
- Of the 26 hospices CMS’s data show serving patients in ZIP code 75601, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 2; this one had 8.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Harbor Hospice of Longview LP | 13 |
| Prime Care Hospice LLC This hospice | 8 |
| Heartsway Hospice of Northeast Texas | 0 |
| Lifecare Health Services | Not given |
| Accentcare Hospice & Palliative Care of Texas | 1 |
| Heart to Heart Hospice of East Texas LLC | 3 |
| Traditions Hospice | 2 |
| Three Oaks Hospice | 1 |
| Hospice of East Texas | 1 |
| Choice Hospice | 13 |
| Hospice Plus | 18 |
| Enhabit Hospice | 0 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.