United Hospice Care Services LLC
A hospice in Weslaco, Texas 78596
1609 Davenport St Ste C, Weslaco, Texas 78596. (956) 520-7054.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CMS’s own record is on Care Compare.
The short answer
Record last released by CMS on Oct 23, 2026.
- 11 deficiencies cited in the last three years
- Not rated family caregiver rating
- 6of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean2
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
11 deficiencies cited in the last three years
The middle of the 43 hospices serving ZIP code 78596 had 5.5.
The last inspection on record was on Aug 7, 2025: a reaccreditation inspection by The Joint Commission.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
11 deficiencies in 1 month of the last 36. Last cited Aug 2025. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Aug 7, 2025: reaccreditation inspection by The Joint Commission11 deficiencies
-
Patient outcome measures (42 CFR 418.54(e)(2))
The inspectors’ words, 92 words
“Observed in Record Review. In 2 of 10 patient records reviewed, The organization failed to provide a complete, promptly and accurately documented patient record as evidenced in RRHV#1: HHA care plan had checked off oxygen safety precautions and to keep oxygen on during bath and patient is not using oxygen at this time RRHV#2: Nursing documentation states that foley was changed, 14 days ago, the foley change note was not in the record and should be submitted 48 hours following visit as per policy, this was observed and validated by the DON”
-
Content of plan of care (42 CFR 418.56(c))
The inspectors’ words, 155 words
“Observed in Record Review. In 8 of 10 patient records reviewed, The organization failed when completing the written plan of care to create specific goals based on the patient’s needs and the time frames, settings, and services required to meet those goals as evidenced in RRHV#2: Constipation goals, no skin breakdown will be reported in next month and a nutrition/hydration goal: CG will verbalize understanding and instructed to notify hospice with any changes or concerns within next month. RRHV#3: Chaplain goal : patient will verbalize feeling spiritually supported. RRNHV#2: Goal, pain will be controlled at an acceptable level for patient/CG. RRNHV#3: Musculo/skeletal goal - patient/CG will understand disease process and endurance limitations. RRNHV#4: Goal- pain will be controlled at an acceptable level, neuro/emotional goal: care will be provided in a safe and trusting environment. RRNHV#5 and RRNHV#7: Musculo/skeletal goal: patient/caregiver will understand disease process and endurance limitations, this was observed and validated by the DON”
-
Content of plan of care (42 CFR 418.56(c)(3))
“Observed in Record Review. In 1 of 10 patient records reviewed, The organization failed to specify all services in the plan of care necessary to meet the patient an family needs as evidenced in RRHV#1: the patient was receiving homemaker services which were not ordered or in the plan of care, this was observed and validated by the QA/RN and DON”
-
Content of plan of care (42 CFR 418.56(c)(4))
The inspectors’ words, 148 words
“Observed in Record Review. In 3 of 10 patient records reviewed, The organization plan of care did not include all services needed for the palliation and management of the terminal illness and related conditions as evidenced in RRHV#1; Tylenol # 3 was ordered 1 tab q 6-8 hours PRN with no indications, patient had a lt heel wound,the wound care and SNF RN was providing wound care and the patient is a diabetic with no specific instructions in the plan of care. RRNHV#1: Tylenol 500 mgs 1-2 tablets 6 every hours as needed for pain and patient is on Toujeo Solostar U-300 units 10 units SQ daily, no specific instructions in plan of care. RRNHV#2: patient is taking Toujeo Max U-300 Solostar 300units/ml ( 3mls) - 15 units SQ daily in evening - no diabetic instructions in plan of care, this is observed and validate by the DON”
-
Review of the plan of care (42 CFR 418.56(d ))
The inspectors’ words, 101 words
“Observed in Record Review. In 2 of 10 patient records reviewed, The organization failed to plan the patient’s care as evidenced in RRNHV#1: there was conflicting information from the nurses assessment and the IDG notes. Pain issues mentioned in IDG 3 different times and nursing notes at that time did not have the same assessment, anxiety in nursing notes two times and order received for lorazepam and and not discussed in IDG. RRNHV#3: Patient has a wound which is documented in nursing notes, but no longer addressed in IDG in the last month, this was observed and validated by the DON”
-
Program activities (42 CFR 418.58(c)(1)(iii))
“Observed in Data Session. The organization failed to select performance improvement activities that affect palliative outcomes, this was evidenced by no palliative project, this was validated by the DON and Administrator”
-
Control (42 CFR 418.60(b)(2)(ii))
“Observed in Infection Control System Tracer. The organization failed to develop and implement necessary action plans to address infection control issues and improve its infection prevention and control program as evidenced by did not create any action plans or process improvement projects after gathering data, this was validated by the QA/LVN and Administrator”
-
Supervision of hospice aides (42 CFR 418.76(h)(1)(i))
“Observed in Record Review. In 1 of 10 patient records reviewed, The registered nurse failed to supervise the hospice aide during an on-site visit to the patient’s home no less frequently than every 14 days. As evidenced by in RRNHV#2: No HHA supervisory visit for 16 days, this was observed and validated by the DON”
-
Training (42 CFR 418.100(g)(3))
“Observed in HR File Review. In 1 of 11 HR files reviewed, The organization failed to define the competencies it requires of its staff who provide patient care, treatment, or services. As evidenced in Volunteer HR File competencies not defined for Hospice volunteer staff, this was validated by the Administrator”
-
Coordination of services (42 CFR 418.112(e)(3))
The inspectors’ words, 97 words
“Observed in Patient Home. In 1 of 3 home visits conducted, The organization failed to provide for a resident of a Skilled Nursing Facility the patient’s most recent hospice plan of care,the patient’s hospice election form, the physician certification and recertification of the patient’s terminal illness, the names and contact information of hospice staff involved in the care of the patient, instructions on how to access the hospice’s 24-hour on-call system as evidenced by in RRHV#1: Patient was recently transferred to SNF but all required documents were not sent to SNF, this was validated by the DON”
-
Criminal background checks (42 CFR 418.114(d)(1))
“Observed in Tracer Visit. The organization failed to have a stipulation that the outside agency will complete criminal background checks on contracted employees who provide direct patient care or have access to patient records as evidenced in the therapy and nurse practitioner contracts failed to require criminal background checks, this was observed and validated by the DON”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Aug 7, 2025 | Reaccreditation inspection by The Joint Commission | 11 deficiencies cited |
Is it certified?
- Medicare-certified hospice since May 6, 2016.
- Ownership: for-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 6.4 nurse care minutes per routine home care day, 5.2% of skilled nursing minutes at weekends and a visit near death for 100% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 92% at home, 3% in assisted living, 5% in a skilled nursing facility.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 6.4 min |
| Skilled nursing minutes at weekends | 5.2% |
| Visits near death | 100.0% of patients who died |
Who owns it?
- 5 owners or officers are people: Roberta L Reyes (owns 5% or more directly, 100%); Roberta L Reyes (corporate director, 100%); Roberta L Reyes (runs it (operational or managerial control), 100%); Linda D Nunez (corporate director, 25%); Linda D Nunez (managing employee (on the payroll), 15%).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
What do families say?
- CMS gives no family caregiver survey rating: “The number of cases is too small to report Star Ratings.”
- CMS’s Hospice Care Index: 6 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 96.77% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 43.2% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | Not rated |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 6 of 10 |
How does it compare nearby?
- Of the 43 hospices CMS’s data show serving patients in ZIP code 78596, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 5.5; this one had 11.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| United Hospice Care Services LLC This hospice | 11 |
| Lynncare Hospice Services LLC | 7 |
| Sj Hospice Services LLC | 9 |
| A Healing Touch Hospice | 6 |
| Angel Wings Hospice Services LLC | 9 |
| Ims Home Health & Hospice Care, Inc. | 4 |
| Maximum Quality Hospice LLC | 4 |
| Gentiva | 0 |
| Bristol Hospice - North Central Texas | 11 |
| Legacy Home Health Agency Inc. | Not given |
| Iph Hospice Care Inc. | 2 |
| Greater Valley Hospice Alliance, LP | 15 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
-
Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.